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Reviews of Ana Hotels Bradul Poiana Brasov

4 out of 5
Ana Hotels Bradul Poiana Brasov
Valea Draga, Brasov

Reviews

8.8

Excellent

Rating 10 - Excellent. 15 out of 26 reviews" "
Rating 8 - Good. 8 out of 26 reviews" "
Rating 6 - Okay. 2 out of 26 reviews" "
Rating 4 - Poor. 0 out of 26 reviews" "
Rating 2 - Terrible. 1 out of 26 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Beatrice, Mountain View

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place. The staff is impeccably professional and extremely helpful and polite. The hotel is very modern with great interior decoration and amenities. The food at the restaurant is excellent, the menu is very varied with sophisticated items as well as traditional ones, all cooked to perfection.
Stayed 1 night in Apr 2024
Response from Mihai Moisescu on 26 Apr 2024
Dear Beatrice,Thank you for choosing our location, it's fantastic to hear that you enjoyed your stay with us! We deeply appreciate your kind words about our helpful staff, as well as your compliments on our location, amenities, and delicious cuisine. We strive to provide a memorable experience for all our guests, and we're thrilled that we could meet your expectations. We hope to have the pleasure of welcoming you back soon for another wonderful stay!Best,Mihai Moisescu, Operations Manager

10/10 Excellent

Olha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Iolanda

Liked: Cleanliness, staff & service
There was a good staying,nice place and an excellent breakfast.At 4-th floor was not a good pressure of hot water for take a shower and also was limited tv channels watching (no CBS reality,no ID Extra,no Fox News…)Nothing to do in the area .
Stayed 2 nights in Apr 2024
Response from Mihai Moisescu on 16 Apr 2024
Dear Iolanda,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your stay with us, particularly our comfortable accommodation and delicious breakfast offerings.We apologize for any inconvenience you experienced with the hot water pressure on the 4th floor and the limited selection of TV channels. Your comments have been noted, and we will certainly address these issues to ensure a more enjoyable experience for our future guests.While Poiana Brasov offers numerous activities - from relaxing walks, hiking, cable car rides to Postavarul massif, horseback riding, to engaging activities for kids, we understand that we may have fallen short in communicating these options effectively. We will take steps to ensure that our guests are well-informed about the available activities during their stay.Thank you for choosing to stay with us, we hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Mihai Moisescu,Operations Manager

8/10 Good

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Yair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2023

8/10 Good

adi

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2023

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything excellent. Just a little pricey.
Stayed 2 nights in Feb 2023

8/10 Good

Igal

Liked: Cleanliness, room comfort
Stayed 1 night in May 2022
Response from Ionela on 11 May 2022
Dear guest, Thank you for your review!

10/10 Excellent

Radu-Cornel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room, actually I had a free upgrade. Less comfortable: "Bradul" does not have its own breakfast room, I had to walk every morning through an underground passage to the dining room of the next hotel "Sport".
Stayed 4 nights in Apr 2022
Response from Ionela on 12 Apr 2022
Dear guest, Thank you for your kind review. We are looking forward to welcome you again in both our hotels. Best regards!

10/10 Excellent

Bogdan Daniel Florin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poiana Brasov center hotel
Nice hotel. The only problem is eating there during holidays like Christmas and New Year Eve: -only NYE dinner - 750€ without accomodation price (no local stars were invited...only on 1 january night wich you had to pay again)
Stayed 3 nights in Dec 2021
Response from Ionela on 6 Jan 2022
Dear guest, Thank you for your nice review. We will take your feedback into consideration for future events. Best regards.

8/10 Good

Dragos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good position
I booked Bradul but i got Sport hotel because Bradul was empty. The room had no view it was in the back of the parking lot and it was small but ok. It was better if they could manage to use the good rooms for people paying this kind of money during weekdays.
Stayed 2 nights in Jan 2021
Response from Ionela on 26 Jan 2021
Dear Guest, Thank you for taking the time to share your experience with us. We apologize for the aspects you mentioned regarding the relocation which made you feel uncomfortable. We look forward to the opportunity to welcome you back to the hotel. Thank you for choosing Ana Hotels Poiana Brasov!

10/10 Excellent

Ilie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel! Bad breakfast!
Beautiful rooms and views all around. Beautiful restaurant with big windows to enjoy the mountains and trees. Nice jacuzzi, and spa area. Plenty of massage options. Very good chef at dinner but not enough waiters. Breakfast was the only think that was really basic and even some of the basic food was bad. No paincakes or other sweets at breakfast.
Stayed 2 nights in Jan 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No chairs and table in the room ( standard room) Good service, clean hotel, nice view .The parking is public and no parking places for hotel guests. In season, no parking.
Stayed 3 nights in Feb 2020

2/10 Terrible

Carol

Liked: Cleanliness
Disliked: Staff & service
Good Reno terrible service
From the moment we arrived the customer service was horrible. The bellhop apparently didn’t understand his job and watched me struggle with suitcases before asking if he should help. Then the hotel we booked is a sister hotel to the first one you arrive at, so the receptionist told us this was not our hotel and pointed to where we had to go. That meant packing up the car again and traveling up a dark unmarked road to the some dimly lite entrance. This receptionist didn’t have any more personality than the first, Rooms were spacious and beds comfy but way to hot. Safe needed repair, You walk a long corridor to get back to the other hotel for meals. First night we dined and the meal and service were good. Breakfast was over picked by 9 and fair quality. We got back late on Saturday night and ordered food for room service but after waiting 45 mins , my son in law called to inquire where his food was, the lady said that the kitchen was closed, they tried to call and offered no other option. To the hotels credit, when this was discussed with the morning manager, she comped our dinner We left feeling that tourists are not their priority and just a bother.
Stayed 2 nights in Oct 2018

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great with a few issues.
It was my first time in Transylvania and we chose this hotel due to it's proximity to Brasov and Bran Castle and because it had a nice spa. We arrived late and when we got there our room type was not available - so they told us we were getting upgraded. Not sure how much of an upgrade it was. We wanted two rooms with two twin beds (one bed for each person). We were given a room with a double (maybe a queen) and a pull-out couch. No doubt, it was a better room type. But not what we wanted, because it forced one of us to sleep on the couch and one on the bed. But alas, a small detail overall. I think it would be wise to store an extra comforter in the closet for the rooms with a couch, it would've been nice to be able to crash immediately upon entry. The hotel itself was lovely, well maintained and modern. Great views and great location. Breakfast was good - but the staff chased us out because my buddy tried leaving with a baguette in his hand. I found that odd - but oh well. Spa was great, the treatments were wide ranging and well priced. The outdoor hot tub was closed (which believe it or not was about 40% of the reason we booked this place). The indoor hot tub was... well, not hot. Kind of a bummer. Because of all of this, overall I'd bump it down to a 4/5 - but your results may vary. I highly suggest you wake up early and head to Brasov before the crowds hit. One of the highlights of our trip was walking around town with an espresso and empty streets.
Stayed 1 night in Oct 2018

10/10 Excellent

Ghaith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed was very uncomfortable and was 2 singles which never met in the middle and has caused me to have a bacj ache.
Stayed 3 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Newly renovated with great amenities. Wonderful staff.
Stayed 3 nights in Mar 2018
Response from Ionela on 3 Apr 2018
Dear guest, Thank you for taking your time to give us your review. We are very glad that you enjoyed your stay and are looking forward to welcome you back. Have a nice day!

10/10 Excellent

Bora

Stayed 3 nights in Jan 2024

10/10 Excellent

Carlos

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Un buen hotel para visitar el área de Brasov y Bran en medio del bosque y con todos los servicios
Stayed 1 night in May 2023
Response from Mihai Moisescu, Operations Manager on 17 Jul 2023
¡Muchas gracias por compartir su experiencia en nuestro hotel! Nos complace saber que su estadía fue satisfactoria y que nos considera un buen hotel para visitar el área de Brașov y Bran. Nos enorgullecemos de nuestra ubicación en medio del bosque, lo que permite a nuestros huéspedes disfrutar de un entorno tranquilo y natural mientras exploran la zona.Nos encantaría darle la bienvenida nuevamente en el futuro y brindarle otra experiencia inolvidable.Saludos de Poiana Brasov!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Súper bien ubicado para esquiar sin necesidad de caminar mucho. El servicio del restaurante con una carta muy limitada y siempre lleno de reservaciones, muy pequeño diría yo para la cantidad de gente.
Stayed 2 nights in Mar 2021

6/10 Okay

Dirk Emiel

Liked: Staff & service
To much noise by children.
Stayed 7 nights in Feb 2021
Response from Ionela Alexii on 3 Mar 2021
Dear Guest, Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We look forward to hosting your stay once again and to entirely meet your expectations. Thank you for choosing Ana Hotels Poiana Brasov!

10/10 Excellent

Emilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellente expérience
Superbe station de montagne. Hôtel très accueillant, avec tout le confort que l'on attend pour sa catégorie.
Stayed 2 nights in Jul 2019

10/10 Excellent

Georgy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

6/10 Okay

Doriana

Liked: Cleanliness, staff & service, property conditions & facilities
Atmosfera da favola
Hotel molto bello,immerso nel verde location splendida in transilvania. Ci hanno però dato una stanza con vista sul retro (bosco) che risultava un po’ freddina e non c’era modo di poter regolare la temperatura. Pulizia ottima e ottima colazione e cena
Stayed 3 nights in Oct 2017