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Reviews of Novotel Breda

4 out of 5
Novotel Breda
Dr. Batenburglaan 74, Breda

Reviews

8.2

Very good

Rating 10 - Excellent. 306 out of 1000 reviews" "
Rating 8 - Good. 532 out of 1000 reviews" "
Rating 6 - Okay. 109 out of 1000 reviews" "
Rating 4 - Poor. 28 out of 1000 reviews" "
Rating 2 - Terrible. 25 out of 1000 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Khuram Abbas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kimberley, Administrative employee on 29 Apr 2024
Dear Abbas,Thank you for such a great review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to a return visit from you in the future.Best wishes,Kimberley, Administrative employee

10/10 Excellent

angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, the staff was very friendly and helpful. Room was clean and big enough for three people. Morning breakfast was wonderful.
Stayed 3 nights in Mar 2024
Response from Loes, Front Office employee on 5 Apr 2024
Dear Angela,Thanks for this nice review.We are delighted to hear that our team's friendliness and helpfulness contributed positively to your stay. It's gratifying to know that you found your room to be clean and spacious, accommodating your party of three comfortably. Your appreciation of the breakfast and the condition of our hotel is highly valued, and we are pleased that our room amenities met your expectations.It would be a pleasure to welcome you back. Best wishes,Loes, Front Office employee

8/10 Good

Mrs Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay apart from one morning we had no water. whole area was affected, water was sorted very quickly. Breakfast was lovely, transport was a five minute walk. staff very friendly. Would stay again.
Stayed 5 nights in Mar 2024
Response from Loes, Front Office employee on 3 Apr 2024
Dear Tracy,We thank you for taking the time to share your feedback.It is heartening to learn that you enjoyed your stay at Novotel Breda and appreciated our sumptuous breakfast offerings and convenient transport links.We would like to take this opportunity to express the thanks of the entire team for your kind words. We aim to provide a welcoming and comfortable experience for all our guests, and it is gratifying to know we have succeeded in these areas during your visit.We deeply regret the inconvenience caused by the unexpected water outage which affected the area. We understand that such incidents can be disconcerting, and we are grateful for your understanding as we worked to resolve the issue promptly. Please rest assured that this was an unusual occurrence and our team is always on hand to ensure any disruptions are managed swiftly to minimize any discomfort to our guests.Your willingness to return to Novotel Breda is the highest compliment we could receive. We are committed to maintaining the high standards of service and guest experience that you have come to expect from us.We'd love to have the opportunity to welcome you again. All the best,Loes, Front Office employee

10/10 Excellent

Artur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As always no issues. Great staff and amazing breakfast. Will be back again for sure
Stayed 1 night in Feb 2024
Response from Kimberley, Administrative employee on 19 Feb 2024
Dear Artur,It was a pleasure to receive this kind review of your time with us.We're thrilled to hear that our staff made a great impression and that you enjoyed our diverse breakfast options. It's always a pleasure to see that our efforts to provide exceptional service and a comfortable stay are appreciated. Rest assured that your kind words will be shared with our team, who take great pride in making sure every guest's visit is memorable.We look forward to welcoming you back on a future occasion. Best wishes,Kimberley, Administrative employee

8/10 Good

David

Stayed 1 night in Sep 2023
Response from Kimberley, Administrative employee on 22 Nov 2023
Beste David,Bedankt voor uw beoordeling en feedback.Fijn dat u een prettig bezoek aan ons hotel heeft gehad!Een volgende keer verwelkomen we u graag opnieuw.Met vriendelijke groet,Kimberley, Administrative employee

10/10 Excellent

Nigel

Stayed 1 night in Oct 2023
Response from Kimberley, Administrative employee on 14 Nov 2023
Dear Nigel,Thank you for this kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on your next visit.Best wishes,Kimberley, Administrative employee

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kimberley, Reservations Employee on 26 Oct 2023
Dear Guest, Thank you for this great review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back soon. Kind regards,Kimberley, Reservations Employee

8/10 Good

Mario

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Slow and bad service at the front desk. 3 people were there but would not take care of us!
Stayed 1 night in Sep 2023
Response from Fenna, Administrative employee on 18 Sept 2023
Dear Mario,We appreciate that you took the time to let us know your opinion of your experience with us.We are delighted to hear that you found our room cleanliness and hotel condition to be satisfactory. Our team works hard to maintain a high standard of cleanliness and comfort for our guests.However, we are sorry to hear about your experience with our front desk service. We strive to provide efficient and friendly service to all our guests, and we apologize for any inconvenience you may have experienced. We will address this issue with our team to ensure improvements are made for future guests.It would be a pleasure to welcome you again. Best regards,Fenna, Administrative employee

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Fenna, Administrative employee on 9 Sept 2023
Dear Andrew,Thank you for this positive review of your stay.We do our best to ensure that guests feel welcome and it is very rewarding to read that you enjoyed your stay and appreciated the quality of our services.We all hope to welcome you back in the future.Best wishes,Fenna, Administrative employee

8/10 Good

CLAIRE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel - stayed 2 nights, close enough to centre and to get to Tilburg. Breakfast is good. Nice area around the hotel for walks.
Stayed 1 night in Aug 2023
Response from Fenna, Administrative employee on 9 Sept 2023
Dear Claire,Thank you for positively reviewing your stay.We are glad to hear that you enjoyed our convenient location and the beautiful surroundings for walks. It's also great to know that our breakfast met your expectations as well.We appreciate your feedback on the room cleanliness, hotel condition, service, and room amenities, and we will continue to strive for excellence in these areas.We look forward to welcoming you back on a future occasion.Best regards,Fenna, Administrative employee

10/10 Excellent

CLAIRE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent welcome by friendly staff. Nice sized room. Comfortable beds. Breakfast was good.
Stayed 1 night in Aug 2023
Response from Fenna, Administrative employee on 9 Sept 2023
Dear Claire,Thank you for sharing the review of your stay with us.We are delighted to hear that you received an excellent welcome from our friendly staff and enjoyed the comfortable beds in our spacious rooms. It's great to know that our breakfast met your expectations as well.We look forward to welcoming you back. Best regards,Fenna, Administrative employee

6/10 Okay

Verified traveller

Business traveller
Disliked: Room comfort
Generic standard hotel, nothing special.
Stayed 1 night in Jul 2023
Response from Fenna, Administrative employee on 20 Jul 2023
Dear Guest,Thank you for this feedback.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.Thank you again; we hope that you will return. Best wishes,Fenna, Administrative employee

10/10 Excellent

Kelly

Stayed 1 night in May 2023

10/10 Excellent

William

Stayed 1 night in Apr 2023

10/10 Excellent

Mike

Stayed 2 nights in Apr 2023

6/10 Okay

Eilish

Business traveller
Liked: Staff & service
Their computer system was being "upgraded" the night I arrived and caused several subsequent problems. At the end of the following day my room key didn't work and the receptionist had to re-enter all my details into their system to provide me with a functioning e-key. Meanwhile my room had not been serviced that day. Not a major issue but irritating. At checkout I was being charged for car parking when I had confirmed at check-in that I did not have a car. Also local taxes were being charged when I had already paid for that at check-in and, I believe, had already been charged by Expedia for that element of my stay. The receptionist was lovely and tried to make a repayment but the system prevented her doing so. She noted my card number and promised to make the repayment after talking to her IT team. I received a request via Expedia for my card details and asked for assurance that this was a safe method of providing these details. I received further contact from the hotel asking me to call them to effect the repayment by phone. I was in transit and have not yet done so. The staff team were all wonderful and were clearly embarrassed by the IT issues. I strongly commend them but Novotel should be able to do better than this!
Stayed 3 nights in Apr 2023

10/10 Excellent

Jay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy for a family of 4 in one room.
Very clean, comfortable and executive. Just the job.
Stayed 1 night in Apr 2023
Response from Fenna administrative employee on 18 Apr 2023
Dear, Thank you for your loving review about our hotel! We are glad you enjoyed your stay and we hope to see you again very soon.Best regards,

10/10 Excellent

Artur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Fenna, Reservations employee on 13 Apr 2023
Dear Artur,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!With kind regards,

6/10 Okay

Pik Kwan

Travelled with family
Liked: Cleanliness
I booked free parking on expedia but the staff said we have to pay, the booking record seems do not match with each other.
Stayed 1 night in Apr 2023
Response from Fenna, Reservations employee on 13 Apr 2023
Dear,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!With kind regards,

10/10 Excellent

Hilary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 night business trip
The hotel is adequate with friendly staff. The property is a little tired. The restaurant was closed so ate in the bar. The food was expensive for the quality. The drinks were good but a ridiculous price (€8.50 for 33cls). However they offered an excellent breakfast 😀. I guess it’s a sign of the times!
Stayed 2 nights in Jan 2023
Response from Fenna administrative employee on 31 Jan 2023
Dear,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!With kind regards,

10/10 Excellent

Serkan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very professional and friendly staff. Great restaurant next door.
Response from Fenna administrative employee on 2 Jan 2023
Dear,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!With kind regards

8/10 Good

Adolf

Stayed 1 night in Dec 2022
Response from Fenna administrative employee on 2 Jan 2023
Dear,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!With kind regards,

10/10 Excellent

Andrew

Stayed 1 night in Dec 2022
Response from Fenna administrative employee on 9 Dec 2022
Dear Andrew,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Arturs

Stayed 1 night in Oct 2022
Response from Fenna administrative employee on 25 Oct 2022
Dear Arturs,Thank you for your loving review about our hotel! We are glad you enjoyed your stay and we hope to see you again very soon.Best regards,

2/10 Terrible

Ryan

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Booking through Expedia was a fiasco. We booked online and waited for over an hour and the hotel made us wait. (It was 2:30am and we of course were very tired). The reservation never showed up on the hotels system. Expedia support tried, but in the end cancelled our reservation. Hopefully the mess is over, still waiting for a refund.
Stayed 1 night in Sep 2022
Response from Fenna administrative employee on 14 Oct 2022
Dear,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!With kind regards,

10/10 Excellent

Raymond R.

Stayed 1 night in Sep 2022
Response from Fenna - Administratief Medewerkster on 10 Oct 2022
Beste Raymond R, Bedankt dat u de tijd hebt genomen om uw feedback te geven. Wij zullen uw feedback delen met ons team om te verbeteren.Met vriendelijke groet,

8/10 Good

Gerard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, friendly staff. We thought the 20 euro breakfast was overpriced, would expect fresh fruit (not canned), fresh fruit juice and fresh pastries and breads for that amount
Stayed 1 night in Aug 2022
Response from Fenna administrative employee on 18 Aug 2022
Dear, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! With kind regards,

8/10 Good

David

Stayed 1 night in Aug 2022
Response from Fenna Administratief Medewerkster on 15 Aug 2022
Beste, Bedankt voor uw lovende beoordeling over ons hotel! We zijn blij dat u hebt genoten van uw verblijf en we hopen u heel snel weer te zien. Met vriendelijke groet,

6/10 Okay

jacob

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Feels tired and expensive for what it is.
Convenient overnight stop, the hotel is looking a bit tired, and the garden around it unloved. the pool was not properly maintained and the changing rooms were locked and used as storage. staff were pleasant but not particularly helpful or quick. breakfast buffet is ok, but restricted. I've stayed here before and the hotel seemed better value then.
Stayed 1 night in Jun 2022
Response from Novotel Breda on 15 Jun 2022
Thank you for your review

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
https://outlook.office.com/mail/inbox
I asked to change room with a bathtub, and they obliged without hesitation. Breakfast was excellent too, good choice of food.
Stayed 1 night in Nov 2021
Response from Angela, Novotel Breda on 25 Nov 2021
Thank you for your review!

2/10 Terrible

Shizuko

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Angela, Novotel Breda on 15 Oct 2021
Thank you for your review.

10/10 Excellent

TSUKASA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean.n nice
Stayed 7 nights in Sep 2021
Response from Novotel Breda on 12 Oct 2021
Thank you for your review!

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
Ok hotel. Quiet. Comfortable bed. Nice big room. Easy to park in parking lot. Air conditioning didn't cool very well. Nice restaurant. Evening meal was very good. Breakfast buffet was very good.
Stayed 3 nights in Sep 2021
Response from Novotel Breda on 16 Sept 2021
Thank you for your review!

2/10 Terrible

Fabian

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels.com sells rooms that are not available
I booked on Hotels.com and went there but the Hotel was already full booked. Hotels.com's fault!! apparently this happens regularly!!! NEVER EVER I use Hotels.com anymore!!! My money is taken from the credit card and when I tried to call and emails Hotels.com there is noone svailable. Very unprofessional and unfair
Stayed 1 night in Sep 2021
Response from Novotel Breda on 8 Sept 2021
Thank you for your review. We will notice your feedback.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly reception staff. The rooms are modest. Good for sleeping. Comfy beds. Air didn’t cool quite enough. Simple rooms but good for resting. There were not enough spots to charge our phones and computers so we had to swap things out to get them all charged. Only mirror was in the bathroom.
Stayed 1 night in Aug 2021
Response from Novotel Breda on 31 Aug 2021
Thank you for your review

8/10 Good

Seock Kyung

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2021
Response from Novotel Breda on 3 Mar 2021
Dear Seock Kyung, Thank you for great review about our hotel. With kind regard,

6/10 Okay

Verified traveller

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Stayed 11 nights in Nov 2020
Response from . on 26 Jan 2021
Beste, bedankt voor uw beoordeling over ons hotel. Met vriendelijke groet, Het Novotel breda team

10/10 Excellent

Eunsol

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 4 nights in Sep 2020
Response from Kind regards, Team Novotel breda on 16 Oct 2020
Dear Eunsol, Thank you for your review about our hotel.

8/10 Good

Gregory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay, fabulous staff!
Stayed 1 night in Sep 2020
Response from Novotel Breda on 5 Oct 2020
Dear Gregory, Thank you for you great review about our hotel. We're glad that you enjoyed your stay and that you were satisfied with our staff. Kind Regards,

2/10 Terrible

Gemma, Kraainem

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting. Was in 2 minds weather to book during covid but thought surely be extra clean with all the checks that need to be in place. I was wrong Popcorn on my floor. Pen under desk on floor. Huge amount of dust under sofa bed when we lifted it up to be used a chair through day. Hotel did nothing! Said they had to do few cut backs due to covid but surely should have been extra clean! Nope not here definatly avoid
Stayed 2 nights in Jul 2020
Response from Novotel Breda on 11 Aug 2020
Dear Gemma, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We're sorry about the inconvenience during your stay. Kind regards,

10/10 Excellent

Stuart

Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020
Response from Novotel Breda on 2 Mar 2020
Beste, Bedankt voor uw positieve feedback over ons hotel. Met vriendelijke groet,

8/10 Good

Ferdinand

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Novotel Breda on 2 Mar 2020
Beste Ferdinand, Bedankt voor uw positieve feedback over ons hotel. Wij hopen u snel nogmaals te kunnen begroeten. Met vriendelijke groet,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely and comfortable hotel
We enjoyed our stay at the hotel. The room was clean and comfortable. The staffs were very friendly and helpful. I would definitely recommend this hotel to family and friends.
Stayed 3 nights in Dec 2019
Response from Novotel Breda on 15 Jan 2020
Dear madame/sir, Thank you for your positive review about our hotel. We're very glad that you enjoyed your stay with us. Kind regards,

10/10 Excellent

Ahmad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Novotel Breda on 17 Jan 2020
Beste Ahmad, Bedankt voor uw lovende beoordeling over ons hotel. Met vriendelijke groet,

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, amenities
Why have they started to charge for parking seems so petty.
Stayed 1 night in Oct 2019

8/10 Good

Danial

Liked: Cleanliness, property conditions & facilities, room comfort
ok
Clean and comfortable but very short on staff. The room service hald the time won't pick up the phone and the breakfast in the room card I hang on the door was ignored so had to call in to bring me the breakfast. There is no ATM or money exchange in walking distance (at least 20 min walk) so bring enough euro cash with you. The cleaning staff not that professional talking loud in the hallways waking me up, I think some guests were talking loud too but I saw staff talking and laughing in the hallways which you can easily here in your room. The hotel condition is pretty good, everything clean and in working order and some fruits and tea/coffee snacks available all day in the lobby.
Stayed 6 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Not as clean as I expected.
Stayed 1 night in Oct 2019
Response from Renée on 22 Oct 2019
Dear Anonymous, Thank you for the review! really appreciate this. We will make sure that cleanliness will be better next time!

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
I have stayed at this hotel regularly over the last 19 years, on business trips and the quality has declined, especially the food. The restaurant food is poor and the breakfast also. All other hotels I use whilst travelling were all better and most cheaper. I will therefore carefully consider returning in the future.
Stayed 1 night in Sep 2019
Response from Renée on 8 Oct 2019
Dear Anonymous, Thank you for the feedback! I am sorry to hear that your stay was not as good as it should be. I hope to see you back soon so you can see all the improvements.

10/10 Excellent

peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Renée on 7 Sept 2019
Beste Peter, Heel erg bedankt voor de positieve review! Graag tot de volgende keer.