2/10 Terrible
Panfilo
Travelled with family and small children
6 Jun 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
he hotel's central location was excellent, and the check-in process went smoothly. However, upon entering our room, we found Nerf bullets scattered across the floor. We promptly informed the front desk, and they acknowledged our report. Furthermore, the toilet had some issues, and one of the beds appeared unkempt. Throughout our six-night stay, housekeeping was never offered, and we had to retrieve fresh linens and towels ourselves while seeing housekeeping staff on the floor. Despite multiple inquiries, the front desk attributed the lack of housekeeping to staffing shortages, promising to address the issue.Additionally, we utilized the pool on three occasions during our stay, and each time, we observed guests parking in the rear and bringing their own towels for swimming. Unfortunately, both the pool gate and the door leading from the pool to the hotel lacked proper locking mechanisms. To compensate for the broken lock, black electrical tape was used to keep the door secured, which poses safety concerns. Upon notifying the front desk, we were informed that maintenance was unable to repair the issue, hence the temporary fix with tape.
Panfilo
Stayed 6 nights in May 2024