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Reviews of City Express Plus by Marriott Cabo San Lucas

2.5 out of 5
City Express Plus by Marriott Cabo San Lucas
Lote 10, fracción del predio El Tezal, Carretera Transpeninsular Km 2, Cabo San Lucas, BCS

Reviews

8.8

Excellent

Rating 10 - Excellent. 382 out of 683 reviews" "
Rating 8 - Good. 199 out of 683 reviews" "
Rating 6 - Okay. 51 out of 683 reviews" "
Rating 4 - Poor. 27 out of 683 reviews" "
Rating 2 - Terrible. 24 out of 683 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Iris

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The Staff from reception to the restaurant are extremely unfriendly. Not welcoming at all. The rooms are basic, the beds are ok. The hotel is just convenient for a 1 night stay
Stayed 1 night in Apr 2024
Response from City Express Plus y Suites Cabo San Lucas on 8 Apr 2024
Thank you for your comments, we look forward to welcome you again!

10/10 Excellent

Kokomi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so nice and helpful making the check in process easy and our stay great
Stayed 5 nights in Mar 2024
Response from General Manager on 27 Mar 2024
Thank you for your comments, we look forward to welcome you again! :)

2/10 Terrible

Elizabeth

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Es caro para lo que dan, no tienen un ropero para colgar la ropa, el tv es pequeñito. Too expensive for what the hotel give in exchange.
Stayed 1 night in Mar 2024
Response from General Manager on 19 Mar 2024
Gracias por sus comentarios, nos da lástima saber que el hotel no era lo que esperaba. Con gusto compartiremos sus comentarios con nuestro equipo, lindo día!

2/10 Terrible

SALVADOR

Stayed 4 nights in Mar 2024
Response from Gerencia General on 5 Apr 2024
Lamentamos mucho que si experiencia no haya sido grata, agradeceríamos nos pudiera indicar qué fue lo que sucedió para poder tomar cartas en el asunto.

2/10 Terrible

Elizabeth

Liked: Staff & service
Disliked: Property conditions & facilities
la piscina no estaba aseada
Stayed 2 nights in Mar 2024
Response from Gerencia General on 19 Mar 2024
Gracias por sus comentarios, nos da lástima saber que el hotel no era lo que esperaba. Con gusto compartiremos sus comentarios con nuestro equipo, lindo día!

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay. We wanted something with parking and good transportatin options. They called us an Uber and this driver was fabulous!!!! She was always available when we needed her. It was like our own personal driver. The staff at City Plus was great and we will definatly reccomend to al our friends!
Stayed 1 night in Mar 2024
Response from Iki Cárcamo, General Manager on 12 Mar 2024
Thank you for your comments! We are happy to hear that your experience at our hotel was as good as you expected. We look forward to welcome you again :)

10/10 Excellent

Carlita

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great price
Stayed 1 night in Mar 2024
Response from General Manager on 8 Mar 2024
Gracias por sus comentarios, esperamos nos visite de nuevo pronto!

6/10 Okay

JAVAD

Stayed 2 nights in Feb 2024
Response from General Manager on 20 Mar 2024
Thank you for your feedback, we look forward to welcome you again!

8/10 Good

Iris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The convenience of the location is excellent for 1 night stays
Stayed 1 night in Jan 2024
Response from Iki Cárcamo, General Manager on 3 Feb 2024
Dear Iris,Greetings from Los Cabos!Thank you so much for your feedback we are very happy to hear that you enjoyed your stay with us.We look forward to welcome you again soon!Sincerely,

8/10 Good

Aleida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel clean and comfy, the pool area is not that big, parking is guarded 24/7 with a security guard on site. It is about 3-5 miles from the main area on the beach in Cabo. The bathroom in the room was a little small though, and not a whole lot of space for your things to set. The continental bfast is ok but just that. Nothing that you will feel full like a regular meal, i do recommend a restaurant called Stop Light that is a distance from the hotel but totally worth it.
Stayed 2 nights in Jan 2024
Response from Iki Cárcamo, General Manager on 3 Feb 2024
Greetings from Los Cabos!Thank you so much for your feedback we are very happy to hear that you enjoyed your stay with us.We look forward to welcome you again soon!Sincerely,

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine. Not wonderful, not terrible, but fine. Clean, affordable, good enough.
Stayed 1 night in Jan 2024
Response from General Manager on 22 Jan 2024
Thank you for your comments Rachel, we look forward to welcome you again.

10/10 Excellent

erin

Travelled with family
Liked: Amenities
Was a great place to stay, very clean and nice rooms and kind staff. A great deal for the price too!
Stayed 1 night in Jan 2024
Response from Iki Cárcamo, General Manager on 17 Jan 2024
Thank you for your comments, we are happy to hear that you enjoyed your stay with us. Hope you visit us again soon!

8/10 Good

Roberta, Calgary

Stayed 1 night in Jan 2024
Response from General Manager on 3 Feb 2024
¡Saludos desde Los Cabos!Nos da mucho gusto saber que tu estancia con nosotros fue placentera.Esperamos nos visites de nuevo pronto, nos va a dar mucho gusto poder recibirte nuevamente.Saludos cordiales,

8/10 Good

ERIC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but not fantastic.
Hotel was very clean and very quiet, barely heard anything when in our room. A/C was very quiet, bed very comfortable. Daily housekeeping which was nice to have. Pool area was beautiful and clean. Everything was very clean really. However, breakfast not so good, same thing every day. The only protein was tasteless "ham" and tasteless white "cheese", not even hard-boiled eggs. Same every day. But lots of fruit. Most of the staff spoke little-to-no English, can be a plus if you like that part of being in a foreign country, can be a real negative if you really need to communicate or ask a question about bus schedules, best way to airport, etc. We ate at hotel's restaurant late the night we arrived, VERY expensive. There were 2 outstanding restaurants with a 5-minute walk, Higos y Olivos (Italian) and Claros Fish Jr. (seafood), with fair prices. Hotel was a 5-minute taxi ride into downtown Cabo Marina area, but just not as convenient as I would have preferred. Last-minute booking so we were glad to have a room. We felt the hotel was really geared to Mexican nationals rather than tourists, but that was not a problem for us, just something to know. Overall a good property.
Stayed 7 nights in Dec 2023
Response from GM on 8 Jan 2024
Thank you for your comments, we hope you visit us again.

8/10 Good

Flora

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from GM on 8 Jan 2024
Thank you for your comments, we hope you visit us again.

4/10 Poor

Kary

Liked: Cleanliness, staff & service, property conditions & facilities
Very bad internet. Had to use data most the time
Stayed 2 nights in Dec 2023
Response from General Manager on 29 Dec 2023
Gracias por sus comentarios, esperamos nos visite de nuevo pronto!

10/10 Excellent

sue

Travelled with partner
Nice hotel. Good location
Stayed 1 night in Dec 2023
Response from General Manager on 29 Dec 2023
Gracias por sus comentarios, esperamos nos visite de nuevo pronto!

4/10 Poor

Larry

Liked: Cleanliness, staff & service
Very nice and helpful staff
Stayed 1 night in Nov 2023
Response from Gerencia General on 12 Dec 2023
Gracias por sus comentarios, esperamos nos visite de nuevo pronto!

2/10 Terrible

Atlanta 404

Stayed 1 night in Nov 2023
Response from Gerencia General on 12 Dec 2023
Gracias por sus comentarios, esperamos nos visite de nuevo pronto!

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was all very friendly
Stayed 1 night in Oct 2023
Response from City Express Plus & Suites, Cabo San Lucas on 2 Nov 2023
Thank you for your comments, we look forward to welcome you again!

4/10 Poor

Sonia

Travelled with family
Disliked: Cleanliness, staff & service
Bad experience+++
We got there late room freezing. Tried to turn off air conditioning could not. Called front desk sent a man up. Didnt speak english we said very cold! Ask to turn it off. He turned the tempature down even colder. We had to sleep in our clothes and jackets shivering. Then we went to go to bed pulled the sheets back long dark hairs in my bed. Sheets all wrinkled. Then my friend pulls her sheet back on her bed even more long dark hairs and wrinkled sheets. Called down again. Same man brought sheets up. Asked again to shut off air. Didnt understand. So we pulled sheets off put new ones on. Layed down in clothes and jackets. Woke up freezing even colder in the morning. It was miserable!!!! Breakfast lady so sweet and helpfull. Very kind.
Stayed 1 night in Oct 2023
Response from GM on 27 Oct 2023
Thank you for your comments, we look forward to welcome you again!

10/10 Excellent

Phillip, Dallas

Stayed 1 night in Oct 2023
Response from General Manager on 27 Oct 2023
Thank you for your comments, we look forward to welcome you again!

8/10 Good

nelda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from City Express Plus & Suites, Cabo San Lucas on 27 Jul 2023
Gracias por su calificación, esperamos nos visite de nuevo pronto!

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to park and access accommodations. Rooms are a little small but very clean
Stayed 1 night in Jul 2023
Response from City Express Plus & Suites, Cabo San Lucas on 12 Jul 2023
Thank you for your feedback, hope you visit us again soon!

10/10 Excellent

Sylvia

Travelled with partner
Courtesy Breakfast, friendly staff, convenient location
Stayed 2 nights in Jun 2023
Response from City Express Plus & Suites, Cabo San Lucas on 7 Jul 2023
Thank you for your feedback, hope you visit us again soon!

10/10 Excellent

James, Redwood City

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in May 2023
Response from City Express Plus & Suites, Cabo San Lucas on 7 May 2023
Thank you for your feedback, hope you visit us again soon!

8/10 Good

Sabino, LAKEWOOD

Travelled with family
Liked: Staff & service, property conditions & facilities
They didn't change the bed sheets every day we have to request it, the room doesn't have coffee maker the breakfast is basic and simple.
Stayed 3 nights in Mar 2023
Response from City Express Plus & Suites, Cabo San Lucas on 15 Apr 2023
Hi, Sabino! We are sorry that your experience has not been pleasant. We do have coffee makers in the Superior room. You can find the details in our Web page.

10/10 Excellent

christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful
Stayed 4 nights in Mar 2023
Response from City Express Plus & Suites, Cabo San Lucas on 9 Mar 2023
Thank you for your comments, hope you visit us again soon!

10/10 Excellent

Norma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel facilities and value! While the hotel is not close to the main attractions Cabo offers we were a able to reach these via a15 min UBER ride. Totally worth staying here in my opinion.
Stayed 3 nights in Feb 2023
Response from City Express Plus & Suites, Cabo San Lucas on 9 Mar 2023
Thank you for your comments, hope you visit us again soon!

8/10 Good

Leslie, Victoria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great but very poor internet
Stayed 5 nights in Feb 2023
Response from City Express Plus & Suites, Cabo San Lucas on 9 Mar 2023
Thank you for your comments, hope you visit us again soon!

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was from 2/19/2023-2/23/2023.I was solo traveling and I paid roughly $690 USD for the stay in total. The staff was extremely kind, and I felt safe being there. I think when you're traveling alone that's your first priority. The only thing I can say that was bad is that the walls are super thin, and you can hear e v e r y t h i n g. Personally, I didn't mind the noise but if you're someone that cares for that, keep that in mind. The breakfast was nice as well. I kind of want to emphasize how hospitable the staff was. I rate this stay an 8.5/10.
Stayed 4 nights in Feb 2023
Response from Front Desk City Express Plus & Suites, CSL on 27 Feb 2023
Thank you for your comments, hope you visit us again soon!

10/10 Excellent

Terry, MITCHELL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place.
Stayed 1 night in Feb 2023
Response from Front Desk City Express Plus & Suites, CSL on 27 Feb 2023
Thank you for your comments, hope you visit us again soon!

8/10 Good

Moniqueka

Liked: Cleanliness, property conditions & facilities, room comfort
⭐⭐⭐
My husband and I stayed here last minute after things didn't go as expected at our Air BNB. Check in was easy and relatively quick We had a basic room with a nice view of the pool. However, they did not have face towels so we had to improvise with hand towels. Also, The TV in our room was set on Spanish, so we couldn't even watch TV because we aren't fluent in Spanish.(even tried to adjust tv settings, and that did no justice) NO ONE at the front desk spoke English which made it hard to communicate our needs. Lastly, they are short staffed at night, the lobby was full of families with kids/babies sitting around waiting to be helped. Overall, for a 2 day stay it wasn't bad at all! They even have free breakfast!
Stayed 2 nights in Jan 2023
Response from Front Desk City Express Plus & Suites, CSL on 27 Feb 2023
Thank you for your comments, hope you visit us again soon!

8/10 Good

Ruben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown. Rooms feel a little small.
Stayed 1 night in Jan 2023
Response from Front Desk City Express Plus & Suites, CSL on 27 Feb 2023
Thank you for your comments, hope you visit us again soon!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from City Express Plus & Suites, Cabo San Lucas on 9 Mar 2023
Thank you for your comments, hope you visit us again soon!

8/10 Good

Francisco Javier

Liked: Amenities, property conditions & facilities
Response from City Express Plus & Suites, Cabo San Lucas on 9 Mar 2023
Thank you for your comments, hope you visit us again soon!

6/10 Okay

Cody

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Property was kept very clean Did not have a real restaurant as advertised, pool towels were often empty, staff did not give us any information about the location of anything in the property.
Response from City Express Plus & Suites Cabo San Lucas on 10 Jan 2023
Thank you for your comments, hope you visit us again soon!

10/10 Excellent

Ruben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access in and out of the property, very clean & comfortable rooms
Response from City Express Plus & Suites Cabo San Lucas on 10 Jan 2023
Thank you for your comments, hope you visit us again soon!

4/10 Poor

Robert

10/10 Excellent

Alejandro

6/10 Okay

ALISHA

Liked: Cleanliness
Pros: -clean (every area of this hotel is sanitized and clean) -quiet (very peaceful, noise proof rooms) -safe (room has a safe, location is away from main strip and non touristy area) -a few nice local restaurants on same block -walkable 25 min to beach (on dirt road beside hotel), or need a vehicle to get anywhere else Cons: -rooms have poor ventilation (gets very stuffy as no open windows or working vents/fans) -very basic rooms (no fridge, cups) -need transport as away from city
Response from City Express Plus & Suites Cabo San Lucas on 10 Jan 2023
Thank you for your comments, we apologize for the inconvenience, hope you visit us again soon!

6/10 Okay

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of noise from other guests. Breakfast was so crowded you had to fight to get any food. Pool was nice, as was the room.
Response from City Express Plus & Suites Cabo San Lucas on 10 Jan 2023
Thank you for your comments, we apologize for the inconvenience, hope you visit us again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cabos trip
Overall we had a great experience, room was clean and comfortable. Room doesn't have a coffee maker, fridge or micro wave to heat anything and Coffee is not available after 10 pm.
Stayed 4 nights in Dec 2022
Response from City Express Plus & Suites Cabo San Lucas on 10 Jan 2023
Thank you for your comments, we do have rooms with kitchenette or microwave, those are upper categories. Hope you visit us again soon!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Jie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good!
Response from City Express Plus & Suites Cabo San Lucas on 10 Jan 2023
Thank you for your comments, we apologize for the inconvenience, hope you visit us again soon!

10/10 Excellent

Mary

Stayed 2 nights in Dec 2022
Response from City Express Plus & Suites Cabo San Lucas on 10 Jan 2023
Thank you for your comments, we apologize for the inconvenience, hope you visit us again soon!

2/10 Terrible

Tina

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Felt extremely unwelcome. Found new hotel, check out following day.
Response from City Express Plus & Suites Cabo San Lucas on 10 Jan 2023
Thank you for your comments, we apologize for the inconvenience, hope you visit us again soon!

4/10 Poor

ZHI, PASADENA

Travelled with family
Liked: Amenities
We stayed on the ground floor, very noisy starting from 5:30 - 6:00 am, loud noise coming out of the kitchen when people prepare for breakfast. The girl who handled our check in was not in her mood of working, not friendly.
Response from City Express Plus & Suites Cabo San Lucas on 10 Jan 2023
Thank you for your comments, we apologize for the inconvenience, hope you visit us again soon!

10/10 Excellent

ADRIAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service from the staff and cleanliness overall.
Stayed 1 night in Dec 2022
Response from Front Desk, City Express Plus & Suites on 15 Dec 2022
Thank you for your comments, we look forward to welcome you again!