Standard Single Room
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Reviews of Eileen Hotel

2 out of 5
Eileen Hotel
21 Youssef El-Gendy st.Bab AlLouq,Abdeen, Cairo, Cairo Governorate

Reviews

8.6

Excellent

Rating 10 - Excellent. 31 out of 58 reviews" "
Rating 8 - Good. 16 out of 58 reviews" "
Rating 6 - Okay. 8 out of 58 reviews" "
Rating 4 - Poor. 1 out of 58 reviews" "
Rating 2 - Terrible. 2 out of 58 reviews" "

8.8/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

maya

Liked: Cleanliness, staff & service, property conditions & facilities
As a solo, first timer in Egypt, with Cairo being my first stop, I wasn't sure what to expect. Staying at the Eileen Hotel made it all worthwhile. The facility, the staff were so so so wonderful and helpful and everything was great!! Highly recommend.

10/10 Excellent

Nasima

Staff were so kind and helpful. Great location for us as we were able to walk to lots places. Room and cleaning services were great too!
Stayed 5 nights in Mar 2024

6/10 Okay

LINDA

Travelled with family
Liked: Staff & service
The room looks dark and not very clean, same as the bathroom.
Stayed 2 nights in Feb 2024

10/10 Excellent

REHAN

We checked in late night, hotel arranged for airport pickup at a decent price. Its entrance is not very appealing when we asked about it we were told it is a heritage building and they cannot change much. Room we picked was a big one, clean and bathroom was modern and clean. Breakfast is pretty good, staff is welcoming and polite. Overall good experience and happy for the services we got what we paid for.
Stayed 3 nights in Feb 2024

10/10 Excellent

Finn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were always very helpful. The breakfast was very good and a lot to choose from. Large bathroom, lots of toiletries. Located very centrally, 8 minutes walk to the Egyptian Museum and 10 minutes to the Nile.
Stayed 8 nights in Jan 2024

6/10 Okay

Karina

Liked: Cleanliness, staff & service, amenities
The hotel staff was great, the hotel was in downtown. A lot of the travel tours would pick me up from there. The hotel had a free breakfast, and was next to a small convenience store where snacks and beverages could be bought at a reasonable price. The condition of the hotel itself was good. I had an issue with the shower as the drain was clogged and had water would drain at a very slow pace and water would get out of the small shower. The staff tried to assist but it was annoying to call them every time I showered. They did provide lots of towels to help with the excess water.
Stayed 5 nights in Nov 2023

10/10 Excellent

noreen

Stayed 1 night in Jan 2024

6/10 Okay

Seoda, Co.Kildare

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023

2/10 Terrible

Rafique

Stayed 3 nights in Dec 2023

10/10 Excellent

SANDRA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023

10/10 Excellent

Lara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was one of the most amazing staffs I have ever met at any hotel. They all went above and beyond to make our stay great! We did 3 private tours through their Magic Carpet tours, highly recommend them all. When I make it back to Cairo I will definitely be staying here again❤️
Stayed 4 nights in Dec 2023

6/10 Okay

Tariq

Liked: Amenities
Great value. Close to shopping mall. Easily accessible for Uber.
Stayed 2 nights in Dec 2023

10/10 Excellent

Ching Man Mandy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was opened in May is quite brand new. So the facilities are still adjusting but the staff and services are very good
Stayed 3 nights in Nov 2023
Response from Mohamed on 5 Dec 2023
Thank you for your feedback! We're glad to hear you found our hotel with its new facilities. We appreciate your understanding as we fine-tune everything. It's wonderful to know that you had a positive experience with our staff and services. We look forward to providing an even better experience in the future.

10/10 Excellent

Nas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eileen Hotel is located smack bang in downtown Cairo within walking distance to everything. The staff are nice and courteous. And our room was clean, nice and tidy. Breakfast was good at the hotel too.
Stayed 1 night in Nov 2023
Response from Mohamed on 5 Dec 2023
Thank you for sharing your positive experience at Eileen Hotel! We're delighted to hear that our central location, courteous staff, and clean, tidy rooms contributed to your enjoyable stay. It's great that you also enjoyed the breakfast. We appreciate your feedback and look forward to welcoming you back for another excellent stay.

10/10 Excellent

Eugenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a single room for a week. It was really nice and kept very clean. Pictures of the rooms online set a VERY HIGH standard, so even if they're clearly made digitally, it's impossible not to feel slightly disappointed when seeing it in reality. As I said the room was very nice, no need of using those edited image to sell it. Location is very convenient, close to tahrir square, plenty of historical landmarks at a walkable distance, cultural activities, nice restaurants and handcraft stores. Staff is super kind and help you deal with anything you need. They offered me some karkadè on arrival, helped me with the luggages and booked the restaurant for me. Through them I also booked the shuttle from the airport. They also exchange cash for you in EGP at Reception, if you need. The hotel is on the 6th floor of what it looks like an historical building. Thankfully they have a lift, I mainly used it for the luggages cause I’m chicken, but it’s there and it works well! Back to the room: it has a wardrobe, a cabinet for extra storage, a fridge, table with mirror, bedside table, airconditioning. Highlights of the bathroom are: bidet shower (GOD BLESS YOU EGYPTIANS for having this, as an Italian living in UK, this is the best gift!), 2 shower heads (one mobile and one fixed) and hair dryer. Only flaw: the shower leaks A LOT, it has nothing to do with the curtain, it comes from below the base. For safety, I would bring my own hair dryer, so that you can plug it in the bedroom.
Stayed 7 nights in Nov 2023
Response from Galad on 24 Nov 2023
Thank you so much for taking the time to share your detailed feedback about your recent stay with us. We are thrilled to hear that you had an overall positive experience and that you found our location, staff, and amenities satisfactory.We appreciate your understanding regarding the slight disparity between the online images and the actual room. We strive to provide an accurate representation, and we're delighted that the room still met your expectations.It's wonderful to hear that our central location near Tahrir Square and the various historical landmarks added value to your stay. Our team takes great pride in offering excellent hospitality and ensuring our guests have a comfortable and enjoyable visit.We also appreciate your detailed comments about the room and bathroom amenities. It's fantastic that you found the bidet shower and dual shower heads to be valuable additions. Your note about the shower leaking is duly noted, and we will address this issue promptly to enhance the experience for future guests.We take guest feedback seriously, and your suggestion about bringing a personal hair dryer for safety is a thoughtful recommendation for others.Once again, thank you for choosing to stay with us, and we hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Marta

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and kind staff, very helpful
Stayed 2 nights in Nov 2023
Response from Mohamed on 5 Dec 2023
Thank you for your kind words! We're thrilled to hear that you found our hotel nice and our staff kind and helpful. Your satisfaction is our priority, and we look forward to welcoming you back for another pleasant stay.

8/10 Good

Aisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoy our stay at Eileen Hotel! It's super close to Tahrir Square, making it crazy convenient. The staff? Awesome – so friendly and helpful. Plus, the price was fair, especially with breakfast thrown in. Only thing, the rooms look a bit roomier/ bigger in pictures than they actually are and the double bed is more of a large single. But overall, loved our stay!
Stayed 7 nights in Oct 2023
Response from Mohamed on 19 Nov 2023
Thanks a bunch for sharing your thoughts on your stay at Eileen Hotel! We're thrilled that you found our location super convenient and enjoyed the friendly and helpful staff.We appreciate your feedback about the room size and bed. We're sorry for any discrepancies between the pictures and reality. Your input helps us improve.It's awesome that you found the price fair, especially with breakfast included. We loved having you, and we hope to host you again in the future.

10/10 Excellent

Mui Ching

Liked: Cleanliness, staff & service
This is a good hotel to stay in for a one week visit to Cairo.
Stayed 7 nights in Nov 2023
Response from Mohamed on 17 Nov 2023
Thank you for choosing to stay with us during your one-week visit to Cairo! We are delighted to hear that you had a positive experience at our hotel.It's great to know that our accommodations met your expectations for a week-long stay. We hope our facilities and services added to the overall enjoyment of your time in Cairo.

10/10 Excellent

Imene, Buckeye

Stayed 5 nights in Nov 2023
Response from Mohamed on 5 Dec 2023
Thank you for the fantastic 5 out of 5 rating! We're thrilled to hear you had a great experience. Looking forward to welcoming you back.

4/10 Poor

Jessica Michelle

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The building is dirty and so it’s the area. The staff wasn’t great. We had to wait a while to be checked in because the person was cleaning a room. The room is average but the bath was terrible because every time you took a shower the water leaked and the bathroom got all flooded. Our room wasn’t cleaned one of the days we were there for no reason and then for the airport transportation they were an hour late. The only good thing is that it’s close to some of the city tourist attractions but I think it’s better to find something else.
Response from Mohamed on 17 Nov 2023
We appreciate your feedback and apologize for the inconveniences you experienced during your stay. We regret any delays in check-in and cleanliness issues you encountered. Our team is working to address these concerns, particularly the bathroom situation, to ensure a more pleasant experience for our guests.We're sorry to hear about the lapse in room cleaning and the delay with airport transportation. This falls short of the standard of service we aim to provide, and we sincerely apologize for any frustration caused.Your comments are valuable, and we take them seriously. We're committed to making improvements, and we hope you consider giving us another chance in the future.Thank you for bringing these issues to our attention.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Mohamed on 17 Nov 2023
Thank you so much for the fantastic 5 out of 5 rating! We're thrilled to hear that you had an excellent experience during your stay with us. Your positive feedback is greatly appreciated, and we're delighted that we could meet or exceed your expectations.

8/10 Good

Nailah

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A budget hotel in Downtown Cairo. Friendly and approachable staff notwithstanding language barriers. Clean rooms with a humble breakfast spread. WiFi could have been better but otherwise fine.
Stayed 6 nights in Oct 2023
Response from Mohamed on 17 Nov 2023
Thanks for sharing your thoughts. We're glad you found our budget hotel in Downtown Cairo friendly with clean rooms and a simple breakfast. We appreciate your understanding of any language barriers. Regarding the WiFi, we hear you, and we'll work on making it better. We hope to welcome you back for another stay.

8/10 Good

Maria Helena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mohamed on 17 Nov 2023
Thank you for taking the time to share your feedback and for awarding us an 8 out of 10. We appreciate your honest assessment and would love to hear more about your experience.Your input is valuable to us, and if there are specific areas where we can improve or aspects of your stay that stood out, please feel free to provide more details. We are always looking for ways to enhance our services and ensure a positive experience for our guests.We hope to have the opportunity to welcome you back in the future and to provide an even better experience.

10/10 Excellent

Cydney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in downtown Cairo. Lovely warm staff who were very helpful. The interior of the hotel was also very nice.
Stayed 6 nights in Oct 2023
Response from Galad on 20 Oct 2023
Thank you for your kind review! We're thrilled to hear that you enjoyed our prime location in downtown Cairo and the warmth of our helpful staff. We take pride in maintaining a welcoming atmosphere for our guests. We're also delighted that you found our hotel's interior appealing.Your feedback means a lot to us, and we hope to welcome you back for another great experience in the future. If you ever need anything or have any suggestions, please don't hesitate to reach out. Safe travels!

6/10 Okay

Peixin

Stayed 2 nights in Oct 2023
Response from Galad on 22 Oct 2023
Hello, we appreciate your recent stay with us and value your feedback. We noticed that you left a review rating of 3 out of 5, and we would like to understand your experience better. Your input is important to us as we continuously strive to improve our services.Could you kindly share more details about your stay and what led to the 3-star rating? We want to address any concerns you may have had to ensure a better experience for you and our future guests. Your insights will help us make the necessary adjustments and provide a more satisfactory stay in the future.Please feel free to provide any specific feedback or suggestions you may have. We are here to listen and make your next visit exceptional.Thank you for taking the time to communicate your thoughts, and we look forward to hearing from you.Best regards,

10/10 Excellent

joann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oh so nice staff
The location was great. Within walking distance to many places to eat and shop. The staff was great at helping you organize uber lifts to get to other places like the bizzars.
Stayed 5 nights in Sep 2023
Response from Galad on 20 Oct 2023
We greatly appreciate your positive feedback! It's wonderful to hear that you found our location convenient, with easy access to dining and shopping options. Our staff is dedicated to ensuring your stay is as smooth as possible, and we're pleased to have been able to assist with organizing Uber rides to explore the bustling bazaars and other attractions.Your satisfaction is our priority, and we look forward to hosting you again when you return to the area. If you have any more travel plans or need assistance in the future, feel free to reach out. Thank you for choosing us!

8/10 Good

Guinan, brooklyn

Travelled with family
Liked: Cleanliness, staff & service
close to everything in downtown, and the staff are friendly.
Stayed 2 nights in Sep 2023
Response from Galad on 20 Oct 2023
Thank you for your feedback! We're delighted to hear that our downtown location made it convenient for you to access everything you needed. Our friendly staff is here to make your stay enjoyable, and we're thrilled that they left a positive impression.We appreciate your support and look forward to welcoming you back for another convenient and friendly experience. If you have any further comments or requests, please feel free to share them. We're here to make your stay exceptional!

10/10 Excellent

Erick, Richmond Hill

Stayed 4 nights in Sep 2023
Response from Galad on 22 Oct 2023
Your positive review means a lot to us and serves as a motivating reminder of why we do what we do. We're delighted that you enjoyed your time with us, and we look forward to welcoming you back in the future.

8/10 Good

Jun Kyeoung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice decorated room and convenient location in downtown. Great value for money.
Stayed 2 nights in Aug 2023
Response from Abdelrahman Elsahaby on 8 Sept 2023
Thank You for Choosing Eileen Hotel Hope We Met your Expectation

8/10 Good

Sharon

Liked: Cleanliness, staff & service
This is a new boutique hotel, in a heritage building in Downtown. Two floors 6th & 7th. Loved the central location. Walkable to shops, banks, cash exchanges, metro, museum, Nile. Many cafes, restaurants, shops in the area. The hotel is clean & the staff are very friendly, they are not intrusive. I had no problem getting uber to pick up here. Sometimes an issue in Cairo due to traffic congestion and street access. From other hotels, I had a few cancel last minute as they couldn't get access to the street. The free wifi worked well. The TV, fridge, air-con are all good. The breakfast is simple but fresh and adequate. There are a few things that need attention. Given the friendly and helpful staff, I am sure this will happen with time and experience. I booked a Royal room, with a king bed and a bath. The photo on Expedia of a Royal room was nothing like the room I got. I think it is was an artist's impression. I was a solo but got a family room. A double and 2 single beds, no bath. There was no towel rail/hook in the bathroom. The shower is new but the shower bed is not against the wall. There is a 6 inch gap between the wall and the shower bed. Water pools there, it is difficult to get it out of the gap with the squeegee. I had to keep my showers short. There was no rail in the wardrobe to hang clothes and no hangers. I asked a few times but they didn't fix it. The lift didn't go to the 7th floor, you need to use stairs from 6th - 7th floor.
Stayed 3 nights in Aug 2023
Response from Abdelrahman Elsahaby on 8 Sept 2023
Thank you Sharoun for your notes it helped us a lot to improve our self

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem!
When I first arrived at the hotel, I was really not sure. I am used to 4-stars hotels and up. But the kindness and helpfulness of the entire staff won me over. I totally recommend it for a stay in downtown Cairo (literally 4 minutes walking from Square Tahrir)
Stayed 5 nights in Aug 2023
Response from Abdelrahman Elsahaby on 8 Sept 2023
Thankes Robert hope you come back soon

10/10 Excellent

Amr

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, the location, service, food, And staff, very professional and friendly
Stayed 1 night in Aug 2023
Response from Abdelrahman Elsahaby on 12 Aug 2023
thank you Mr Amr we really appreciate your feedback

10/10 Excellent

Miguel Angel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Taishi

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
staff is so kind
Stayed 1 night in Mar 2024

10/10 Excellent

Pawel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel for a good price. The staff is very friendly and always helpful. If you don't need any luxury and like to be in the very heart of Cairo (which of course is noisy... don't expect any silence in the city centre at any time!😉), reaching many interesting places by foot or public transport, this hotel is very much recommended! Many restaurants, shops and cafés are nearby where you can meet locals and experience the authentic daily life of Cairo!

2/10 Terrible

Sepideh, Heggedal

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2023

10/10 Excellent

Marine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Notre séjour au Eileen hôtel s’est très bien déroulé, l’équipe est très agréable et saura vous renseigner sur tous vos sujets. Petit déjeuner inclus dans les chambres sous forme de buffet avec du chaud (foul, falafels, legumes, omelettes à la demande) et du froid (fromage, charcuterie, crudités, salade de fruit…) ainsi que jus et boissons chaudes. Le seul point négatif est que si vous avez la chambre à côté de la salle de petit déjeuner vous risquez d’avoir un peu de bruit !
Stayed 5 nights in Dec 2023

8/10 Good

Josee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I
Stayed 2 nights in Nov 2023

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Det er bra hotel og hele teamet som jobber på hotellet. Jeg likte hotel beliggenhet, sentralt. God frokost og fint rom. Jeg har ikke noe å klage på . Det er Jeg anbefaler på dette hotellet.
Stayed 13 nights in Nov 2023
Response from Mohamed on 5 Dec 2023
Thank you for your positive feedback! We're delighted you enjoyed your stay – from the central location to the breakfast and room. We appreciate your recommendation and hope to welcome you back soon!

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here 3 nights at the beginning of our trip to Egypt and 1 more night before flying back. The Hotel was really nice, this night we got a smaller twin bedroom but was also very nice. Everything was super clean. The breakfast was great, had a lot of international but also Egyptian options. My wife is a Celiac and they made more gluten free options for her. The staff is extremely kind and did everything to make our stay better. Would definitely stay here again!
Stayed 1 night in Nov 2023
Response from Mohamed on 17 Nov 2023
Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed your stay at our hotel during your trip to Egypt.It's wonderful to know that you found our hotel to be nice, clean, and accommodating. We're pleased that you appreciated the variety of breakfast options, including both international and Egyptian choices. We understand the importance of catering to different dietary needs, and we're glad we could provide more gluten-free options for your wife.Our team takes pride in providing exceptional service, and we're thrilled to hear that the staff went above and beyond to make your stay memorable. Your kind words are truly appreciated, and it motivates us to continue delivering outstanding hospitality.We look forward to welcoming you back for future stays, and please don't hesitate to reach out if there's anything specific you'd like during your next visit.Safe travels, and we hope to see you again soon!

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here 3 nights at the beginning of our trip to Egypt and 1 more night before flying back. The Hotel was really nice, we got a big bedroom with a nice balcony. Everything was super clean. The breakfast was great, had a lot of international but also Egyptian options. My wife is a Celiac and they made more gluten free options for her. The staff is extremely kind and did everything to make our stay better. Would definitely stay here again!
Stayed 3 nights in Nov 2023
Response from Mohamed on 17 Nov 2023
Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed your stay at our hotel during your trip to Egypt.It's wonderful to know that you found our hotel to be nice, clean, and accommodating. We're pleased that you appreciated the variety of breakfast options, including both international and Egyptian choices. We understand the importance of catering to different dietary needs, and we're glad we could provide more gluten-free options for your wife.Our team takes pride in providing exceptional service, and we're thrilled to hear that the staff went above and beyond to make your stay memorable. Your kind words are truly appreciated, and it motivates us to continue delivering outstanding hospitality.We look forward to welcoming you back for future stays, and please don't hesitate to reach out if there's anything specific you'd like during your next visit.Safe travels, and we hope to see you again soon!

8/10 Good

Wai Hung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although there were some issues on the first day that required me to stay at another nearby hotel for one night, the problems were later resolved. The hotel had excellent renovations, and the staff were very friendly. It was located very close to the attractions, with convenient transportation, and there were also many restaurants around.
Stayed 4 nights in Oct 2023
Response from Mohamed on 17 Nov 2023
We appreciate your feedback. Apologies for the initial issues, and we're glad they were resolved. We're happy you liked our hotel's renovations, friendly staff, and the convenient location near attractions and transportation. Thank you for choosing us, and we hope to welcome you back.

10/10 Excellent

MAKIKO

Stayed 1 night in Oct 2023
Response from Mohamed on 17 Nov 2023
Thank you so much for the fantastic 5 out of 5 rating! We're thrilled to hear that you had an excellent experience during your stay with us. Your positive feedback is greatly appreciated, and we're delighted that we could meet or exceed your expectations.

10/10 Excellent

Alaa Aldin

Stayed 2 nights in Sep 2023
Response from Abdelrahman Elsahaby on 17 Sept 2023
Thank you so mush for review

10/10 Excellent

Lilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Abdelrahman Elsahaby on 8 Sept 2023
Thank you for chossing Eileen Hotel Cairo