Standard Twin Room

Reviews of Crystal Hotel

3.5 out of 5
Crystal Hotel
167-169 Hills Rd, Cambridge, England

Reviews

8.4

Very good

Rating 10 - Excellent. 130 out of 309 reviews" "
Rating 8 - Good. 115 out of 309 reviews" "
Rating 6 - Okay. 38 out of 309 reviews" "
Rating 4 - Poor. 19 out of 309 reviews" "
Rating 2 - Terrible. 7 out of 309 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

nicola

Travelled with family, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Basic accommodation with a hostel feel; no staff for check out as they work 11-9. Room cramped.staff pleasant enough but this was not Value for money
Stayed 1 night in Apr 2024
Response from lakshya on 6 May 2024
Thank you for your feedback. We apologize if your experience did not meet your expectations. We appreciate your comments regarding the check-out process and room size. Your feedback helps us identify areas for improvement, and we will take it into consideration to enhance our services. We hope to have the opportunity to welcome you back in the future and provide a better experience.

10/10 Excellent

Robert

Liked: Property conditions & facilities
Everything was wonderful except the bed was very hard!
Stayed 1 night in Apr 2024
Response from lakshya on 14 Apr 2024
Thank you, Robert, for your 5-star review! We're glad you enjoyed your stay, but we apologize for the discomfort with the bed. We appreciate your feedback and hope to welcome you back soon for an improved experience.

8/10 Good

John

Travelled with family
Liked: Staff & service, property conditions & facilities
Welcoming pleasant attentive staff
Stayed 1 night in Mar 2024
Response from lakshya on 26 Mar 2024
Thank you for your kind words. We're delighted that you found our staff welcoming, pleasant, and attentive. Providing exceptional service is our top priority, and we're glad to hear that our team exceeded your expectations. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Welcoming staff. Easy walking distance to cafes, shopping and attractions.
Stayed 1 night in Mar 2024
Response from lakshya on 10 Mar 2024
Thank you for your positive feedback. We're pleased to hear that you found our staff welcoming and enjoyed the convenient location of our hotel, within easy walking distance to cafes, shopping, and attractions. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay.

6/10 Okay

penelope

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 3 nights in Feb 2024
Response from lakshya on 3 Mar 2024
Dear Penelope, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

8/10 Good

Kwame

Liked: Cleanliness, staff & service
Good location and friendly staff! Has a restaurant as well if needed!
Stayed 1 night in Feb 2024
Response from lakshya on 3 Mar 2024
Thank you for your positive feedback regarding our hotel's convenient location and friendly staff! We're glad to hear that you found our restaurant to be a convenient option. We appreciate your comments and hope to welcome you back soon for another pleasant stay!

6/10 Okay

Paul

Stayed 1 night in Feb 2024
Response from lakshya on 3 Mar 2024
Dear Peter, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from lakshya on 29 Jan 2024
thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 Excellent

Catherine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Diana on 13 Jan 2024
thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

6/10 Okay

james

Business traveller
Liked: Cleanliness, staff & service, amenities
Ideal for my needs, it was an old establishment, however the staff were great, and was quite happy with the onsite parking
Stayed 1 night in Nov 2023
Response from Diana on 13 Jan 2024
thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Diana on 13 Jan 2024
thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

4/10 Poor

Brett

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No breakfast as staff on holiday. No flexibility on check out and being hounded dead on check out time to leave.
Stayed 1 night in Dec 2023
Response from Diana on 13 Jan 2024
thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 Excellent

Imran

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, spacious rooms. The en suite is really great and there’s a bus stop right next to it which makes it easy to get around
Stayed 1 night in Nov 2023
Response from Diana on 13 Jan 2024
thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 Excellent

Mr H

Stayed 1 night in Nov 2023
Response from Diana on 18 Nov 2023
Dear Mr. H, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Diana on 18 Nov 2023
Dear Rachel, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

6/10 Okay

Peter, Santa Barbara

Stayed 1 night in Nov 2023
Response from Diana on 2 Dec 2023
Dear Peter, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 Excellent

Wayne

Business traveller
Liked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Diana on 6 Nov 2023
Dear Wayne, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

8/10 Good

Ali

Stayed 1 night in Oct 2023
Response from Diana on 6 Nov 2023
Dear Ali, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 Excellent

Edina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
I was arriving late at night.Self check in was arranged very well. A warm room waited on arrival. All very well cleaned. Nice bfsst,welcoming staff.
Stayed 1 night in Oct 2023
Response from Diana on 6 Nov 2023
Dear Edina, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Diana on 6 Nov 2023
Dear Anonymous, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

2/10 Terrible

Bayan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Diana on 6 Nov 2023
Dear Bayan, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 Excellent

NIKOLAY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Diana on 6 Nov 2023
Dear Nikolay, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

8/10 Good

Adrian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed before. Tasty restaurant food. Convenient, walkable to the train station and city.
Stayed 1 night in Sep 2023
Response from Diana on 14 Oct 2023
Dear Adrian, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

4/10 Poor

Edgar

Travelled with partner
Disliked: Amenities, property conditions & facilities
The hotel is in the same location as a Chinese restaurant. Every part of the hotel smelt as if it was in the restaurant, it was unbearable. The shower leaked out of the bathroom onto the carpet, meaning the bedroom carpet was wet when we arrived. We managed to guard against this while taking a shower but the whole bathroom and room felt damp. Decor is dated but not in itself an issue, that’s just visuals. Easy to walk into Cambridge centre, 30 mins down a straight road, and plenty of small supermarkets in the near for snacks etc,. I’d say this place is good as a last resort.
Stayed 2 nights in Oct 2023
Response from Diana on 7 Oct 2023
Dear Edgar, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

8/10 Good

Yiling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to Cambridge viewpoints. The room is little aged but still clean.
Response from Diana on 14 Oct 2023
Dear Yiling, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

4/10 Poor

Lauren

Stayed 1 night in Sep 2023
Response from Diana on 6 Nov 2023
Dear Lauren, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds, great staff all willing to help out with our requests (luggage storage, cell phone help, calling a taxi). We felt very welcome at the Crystal.
Stayed 2 nights in Sep 2023
Response from Manas on 24 Sept 2023
Dear Deborah,Thanks for your kind words and great review. We at crystal hotel always try to be as accommodative as possible. It was lovely to have you at the hotel. As you may already know the hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. We would love to host you again at the hotel.

10/10 Excellent

Nikki

Stayed 1 night in Sep 2023
Response from Diana on 23 Sept 2023
Dear Nikki, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

8/10 Good

Mr H

Stayed 2 nights in Sep 2023
Response from Diana on 23 Sept 2023
Dear Mr.H, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay.
Great place to stay, a little out of the centre of Cambridge but just a 20 minute stroll to the centre. Would use this hotel again.
Stayed 1 night in Sep 2023
Response from Diana on 23 Sept 2023
Dear Gillian, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

6/10 Okay

peter

Stayed 2 nights in Sep 2023
Response from Diana on 14 Oct 2023
Dear Peter, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 Excellent

Allia, Berlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Diana on 2 Sept 2023
Dear Alia, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

8/10 Good

richard

Business traveller
Liked: Cleanliness, staff & service, amenities
Its a good location
Stayed 1 night in Aug 2023
Response from Diana on 9 Sept 2023
Dear Richard, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 Excellent

Barry

Stayed 1 night in Aug 2023
Response from Diana on 9 Sept 2023
Dear Barry,thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

8/10 Good

Louise

Travelled with partner
Liked: Cleanliness, staff & service
Well located, walking distance to restaurants, shops and transit. The decor could use an update. I felt I paid a little too much for what I would consider budget accommodations.
Response from Manas on 9 Aug 2023
Dear Louise,Thanks for writing a review. We're glad that you like staying with us. As you mentioned the hotel is conveniently located and takes only 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. We're looking forward to host you again.

8/10 Good

Chi Wai

Stayed 2 nights in Jul 2023
Response from Diana on 2 Sept 2023
Dear Chi Wai, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 Excellent

Jillian

Stayed 4 nights in Jul 2023
Response from JIN on 1 Aug 2023
Dear Jillian. Thank you very much for your wonderful review about your stay. I am delighted to see that you enjoyed your time with us.The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The facilities are a bit dated - as is to be expected - but everything was very clean and attractive. The restaurant downstairs was really good for dinner; they offer breakfast for an additional fee but I didn't try it. Checkout time is a little earlier than I would like - 10 am - but that was really the biggest negative of the stay. Staff was very quick to accommodate any special requests.
Stayed 4 nights in Jul 2023
Response from Raymond on 31 Jul 2023
Hello Michelle Thank you very much for your wonderful review about your stay. I am glad that you enjoyed the restaurant and the in room stay experience. Sorry about the early check out time. As we are a family based small hotel we tend to have the checkout time a bit early in order to clean it thoroughly and quickly for the next guest to accommodate. Thanks again for choosing to stay with us and we hope to accommodate again soon. .

4/10 Poor

Donna

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We were given a handicap room not what we asked for. The shower was open to the rest of the bathroom & the drain was slow so water came far into the bathroom. We took the comforter out of the closet to use and you could tell it had not been cleaned in a long time. Big black mark on it. The curtain under the drapes had a big hole in the middle of it. Would not recommend this hotel.
Stayed 5 nights in Jul 2023
Response from Raymond on 28 Jul 2023
Hey Miss. Donna. I am sorry about the bad experience that you had with us but thanks for taking your time to post a review. We have noted the flaws that you have witnessed in our hotel regarding the shower, comforter and curtain. We will make necessary amendments and implement more methods to make your stay better the next time. We are a simple hotel with homely environment trying to make your stay like being at your home. Our team are always ready to help so please let us know and we will sort any kind of issue to make your stay more memorable. Thanks and hope you see you again.

10/10 Excellent

Zhao yuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s very nice
Stayed 1 night in Jul 2023
Response from Raymond on 28 Jul 2023
Thank you very much for your response. I am glad that you enjoyed your stay with us. Feel free to contact us if you need any information in regards to make a booking with us. Thanks again for choosing to stay with Crystal Hotel. Have a great weekend.

10/10 Excellent

Charlotta

Stayed 1 night in Jul 2023
Response from Raymond on 28 Jul 2023
Thank you very much for your review and I am glad that you enjoyed your stay with us. Thanks for choosing to stay with us and feel free to contact us if you need any further assistance,

6/10 Okay

David, Huddersfield

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Clean accommodation. Spacious room. Distant location from city centre.
Stayed 1 night in Jul 2023
Response from Raymond on 20 Jul 2023
Hello Mr. David! Thank you for choosing t stay with Crystal Hotel. I am glad that you enjoyed your stay with us. We are happy to welcome you again. Have a great day.

10/10 Excellent

Jan Kelvin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Comfortable :)
Crystal Hotel is one of the hotels I have stayed in during my three years in the UK. The place is cozy and it feels like home. The rooms are clean and comfortable complete with the essentials the guests need during their stay. The staff is friendly and approachable—easy check-in and out process.
Stayed 1 night in Jul 2023
Response from Raymond on 20 Jul 2023
Good evening Mr. Jan Kelvin. Thank you very much for your response. I am glad that you had a wonderful stay with us again. We will be waiting to welcome you again. Thanks for your review and hope to see you soon.

8/10 Good

Rey

Stayed 1 night in Jul 2023
Response from Raymond on 20 Jul 2023
Hello Mr. Rey. Thanks for your response and thanks for staying with us. Crystal hotel is located in Cambridge in walking distance from the train station. We also have bus stop next to our hotel which can drop you at the city centre in 10min. We also have Savour restaurant in our hotel which serves delicious Chinese cuisine. Hope to see you soon. Have a great day

10/10 Excellent

Håkan

Stayed 3 nights in Jun 2023
Response from Beate on 30 Jun 2023
Dear Hakan,Thank you for your kind review.I am delighted to see that you enjoyed your time with us.The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms.The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden.I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future.

8/10 Good

Tanya

Stayed 1 night in Jun 2023
Response from JIN on 21 Jun 2023
Thank you for your review.I am delighted you enjoyed your stay with us.We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms.The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden.The corona pandemic has also left its mark on us. We are glad that we are still open, but we know that unfortunately not everything is perfect again yet. We are working hard to improve and renovate the hotel where we can.I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Nice staff
Had to ask for room service - still claiming covid restrictions. Clean but slightly worn. Very friendly, helpful receptionists. Easy to get into town centre - 5 mins on bus or 20 mins walk.
Stayed 3 nights in Jun 2023
Response from Beate on 14 Jun 2023
Thank you for your review.I am delighted you enjoyed your stay with us.We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms.The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden.The corona pandemic has also left its mark on us. We are glad that we are still open, but we know that unfortunately not everything is perfect again yet. We are working hard to improve and renovate the hotel where we can.I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future.

6/10 Okay

ADAM

Stayed 2 nights in May 2023
Response from Beate on 7 Jun 2023
Dear Adam,Thank you for taking the time to write a review.The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms.The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden.I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future.

6/10 Okay

David

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Clean room, needs a renovation
The locstion was convient and the front desk staff were nice. My room key consistently didnt work, to the point i couldnt be bothered to leave my room again as i was worried it wouldnt let me back in. The wallpaper is peeling off the walls, skirting boards are horribly dented and scrapped up. There is a chinese resturaunt downstairs. There was good water preassure in the shower, and the room looked pretty clean.
Stayed 1 night in May 2023
Response from Beate on 1 Jun 2023
Dear David,Thank you for taking time to write a review.Our lovely team members are always happy to help and to provide personal advice and recommendations. You can walk from the hotel to the train station in about 10 minutes and it takes about 25 minutes to walk to the city centre. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms.The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden.The corona pandemic has also left its mark on us. We are glad that we are still open, but we know that unfortunately not everything is perfect again yet. We are working hard to improve and renovate the hotel where we can. I am sorry for the issue with your room card, we will have a further investigation into it. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyable stay nice and friendly staff.
Stayed 2 nights in May 2023
Response from Beate on 30 May 2023
Dear Chris,Thank you for your great review.I am delighted to see that you enjoyed your time with us.The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms.The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden.I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future.