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Reviews of Holiday Inn Express Hotel & Suites Camden-I20 (Hwy 521), an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Camden-I20 (Hwy 521), an IHG Hotel
419 Sumter Hwy, Camden, SC

Reviews

8.2

Very good

Rating 10 - Excellent. 255 out of 527 reviews" "
Rating 8 - Good. 153 out of 527 reviews" "
Rating 6 - Okay. 60 out of 527 reviews" "
Rating 4 - Poor. 28 out of 527 reviews" "
Rating 2 - Terrible. 31 out of 527 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Curtis, White Plains

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keep up the good work
Stayed 2 nights in May 2024
Response from Management on 23 May 2024
Mr. Curtis, We are so pleased you enjoyed your stay with us.

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Management on 17 May 2024
Curtis,We are pleased you enjoyed your stay with us.

10/10 Excellent

Valencia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Cookies were a nice touch.
Stayed 1 night in May 2024
Response from Management on 6 May 2024
Valencia,We are so pleased you enjoyed your stay with us.

10/10 Excellent

Matthew

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in process was easy, room was clean and quiet
Stayed 1 night in Apr 2024
Response from Management on 17 May 2024
Matthew,We are pleased you enjoyed your stay with us.

8/10 Good

Alyssa

Liked: Staff & service
Only complaint was our tub didn’t drain very well. Beds were super comfy and room was pretty clean. Front desk was very nice
Stayed 2 nights in Apr 2024
Response from Management on 29 Apr 2024
Alyssa, Management apologizes your drain issue in your room.I hope beside that your stay was enjoyable.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find. Convenient to town. Quick efficient and very pleasant check-in with Noah!
Stayed 1 night in Apr 2024
Response from Management on 16 Apr 2024
Jennifer,We are pleased you enjoyed your stay with us.

2/10 Terrible

Lauren

Stayed 2 nights in Apr 2024
Response from Management on 23 May 2024
Lauren,Management apologizes for your unsatisfactory stay.

10/10 Excellent

wethington

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was wonderful. Hotel was new and nice.
Stayed 1 night in Apr 2024
Response from Management on 16 Apr 2024
Wethington,We are so pleased you enjoyed your stay with us.

10/10 Excellent

EDWARD, INDEPENDENCE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable and right off the exit. Close to town.
Stayed 3 nights in Apr 2024
Response from Management on 15 Apr 2024
Edward,We are so pleased you enjoyed your stay with us.

8/10 Good

Scott, Sunset

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a nice property that I would return to. Iget the feeling it’s an older property.
Stayed 1 night in Apr 2024
Response from Management on 9 Apr 2024
Scott,We are glad you enjoyed your stay with us.

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds very comfortable and pillows were great. Property very clean overall. Breakfast was amazing, Bacon was crisp and the Biscuits and Gravy very good.
Stayed 2 nights in Apr 2024
Response from Management on 9 Apr 2024
Chris,We are pleased you enjoyed your stay with Holiday Inn.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The personnel were all very friendly, accommodating & knowledgeable! They went above & beyond to make us feel welcome! Everything was perfect & we will definitely continue to use Holiday Inn Express.
Stayed 4 nights in Mar 2024
Response from Devonne on 26 Mar 2024
John, I am so pleased your enjoyed your stay with us.

10/10 Excellent

Marcie

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Excellent customer service. A clean hotel.
Stayed 1 night in Mar 2024
Response from Devonne on 19 Mar 2024
Ms. Marcie, I am so pleased you enjoyed your stay with us.

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Thought the rate was a little high but hotel and staff were nice.
Stayed 1 night in Mar 2024
Response from Devonne on 18 Mar 2024
Patricia,I am so pleased you enjoyed your stay with us.

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It a great quality hotel
Stayed 1 night in Mar 2024
Response from Devonne on 11 Mar 2024
Kenneth,I am so pleased you enjoyed your stay with us.

10/10 Excellent

Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable accomodations
Response from Devonne on 26 Feb 2024
Michele,We are so pleased you enjoyed your stay with us.

8/10 Good

Dewey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast included with hot and cold options. Warm cinnamon rolls were great. The only thing I would like better is a little more shower pressure.
Stayed 3 nights in Feb 2024
Response from Management on 26 Feb 2024
Dewey,We will try to work on the shower pressure.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Devonne on 26 Feb 2024
John,We are pleased that you enjoyed your stay with us.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Devonne on 26 Feb 2024
Kevin,We are so glad you enjoyed your stay with us.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New renovated room was lovely. Staff were very friendly and helpful. Breakfast was good!
Stayed 1 night in Feb 2024
Response from Devonne on 19 Feb 2024
Sandra,I am so pleased you enjoyed your stay with us.

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the property was well lite at night and very clean
Stayed 2 nights in Feb 2024
Response from Devonne on 17 Feb 2024
Anna,I am so pleased you enjoyed your stay with us.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Devonne on 15 Feb 2024
Scott,We are so pleased your enjoyed your stay with us.

10/10 Excellent

Jennifer

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lobby, and cheery staff. Was convenient for us.
Stayed 2 nights in Jan 2024
Response from Devonne on 6 Feb 2024
Jennifer,I am so pleased you enjoyed your stay with us.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Devonne on 6 Feb 2024
ShannonI am so pleased you enjoyed your stay with us. Have a wonderful day.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Vip Patel on 26 Jan 2024
Owners apologize for your unsatisfactory stay/

4/10 Poor

Wanda

Property was in the process of being renovated so things were not as expected it up to usual cleanliness standards.
Stayed 2 nights in Dec 2023
Response from Vip & Kamini Patel on 8 Jan 2024
Wanda,We apologize for your unsatisfactory stay.

8/10 Good

James

Travelled with family
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Vip & Kamini Patel on 8 Jan 2024
James,We are pleased you enjoyed your stay with us.

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
There was no Fox News channel. I want to make my own choice for news and not let the management do it for me.
Stayed 2 nights in Dec 2023
Response from Vip & Kamini Patel on 8 Jan 2024
Kathy,Owners apologize about your channel choices

10/10 Excellent

Rosemary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was the best. Made everything else fall into place.
Stayed 1 night in Oct 2023
Response from Devonne on 8 Jan 2024
Rosemary,I am so pleased you enjoyed your stay with us.

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was under construction, however there were no restrictions. Our room had been recently renovated and was very nice. We only stayed a few hours so did not see much. Breakfast was very nice.
Stayed 1 night in Dec 2023
Response from Devonne on 8 Jan 2024
Patricia,I am so pleased you enjoyed your stay with us.

10/10 Excellent

Jillian

Stayed 1 night in Dec 2023
Response from Devonne on 8 Jan 2024
Jillian,We are so pleased you enjoyed your stay with us.

6/10 Okay

Barbara

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Usually, this is the best place to stay when I visit Camden South Carolina, but this time it was under construction and we were not aware before booking.
Stayed 1 night in Dec 2023
Response from Vip & Kamini Patel on 8 Jan 2024
Barbara,The owners apologize for your stay.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to the track
Response from Devonne on 6 Feb 2024
Jennifer,Thank you for the great reviews. Have a wonderful day.

2/10 Terrible

Steven

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
We were asked to sign a $250 fine agreement to NOT SMOKE in our room. When we got to our room, it smelled of cigarette smoke and the smoke alarm was missing. We had to go to the lobby, get a new room, move our stuff from 3rd floor to 1st floor. The building was under construction, smelled of paint in all rooms. I had to go back up to the third floor to get ice. It was the only machine. The desk clerk had to come in and set up the TV so it would work. Then, we noticed the iron was not present, either. The desk clerk and other staff were very nice, but I would not recommend the place to anyone. The new bed was extremely uncomfortable. The location is great, lots of other hotels and places to eat nearby.
Stayed 1 night in Dec 2023
Response from Vip & Kamini Patel on 11 Dec 2023
Steven, The owners apologize for your unsatisfactory stay.

6/10 Okay

John

Response from Devonne on 15 Feb 2024
John, We are so pleased you enjoyed your stay with us.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Property was undergoing some renovations. Would have been nice if that activity was listing in their web site
Stayed 1 night in Dec 2023
Response from Management on 6 Dec 2023
Michael,I am pleased you enjoyed your stay with us. The renovations are listed on the Expedia Website

4/10 Poor

Shannon

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Vip & Kamini Patel on 6 Dec 2023
ShannonThe owners apologize for your unsatisfactory stay.

8/10 Good

Anvenitra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Devonne on 28 Nov 2023
Anvenitra,I am pleased you enjoyed your stay with us.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Devonne on 28 Nov 2023
Brian, I am so pleased you enjoyed your stay with us.

10/10 Excellent

Carlotta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If was clean and the staff was just wonderful.
Stayed 1 night in Nov 2023
Response from Devonne on 27 Nov 2023
Carlotta.I am so pleased you enjoyed your stay with us.

10/10 Excellent

Floyd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Nov 2023
Response from Devonne on 27 Nov 2023
Floyd,I am so glad you enjoyed your stay with us.

10/10 Excellent

EILEEN, Charleston

Stayed 1 night in Nov 2023
Response from Devonne on 11 Dec 2023
EILEEN,I am so pleased you enjoyed your stay with us.

10/10 Excellent

EILEEN, Charleston

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the room was large and was clean. The staff was very helpful and was prompt when I call about my shade not coming down.
Response from Devonne on 21 Nov 2023
EILEEN,I am so pleased you enjoyed your stay with us.

10/10 Excellent

Priscilla

Stayed 2 nights in Nov 2023
Response from Devonne on 20 Nov 2023
Priscilla,I am so pleased you enjoyed your stay with us.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eventhough the property was still under construction the services & personnel were excellent
Stayed 2 nights in Nov 2023
Response from Devonne on 20 Nov 2023
Christopher,I am so pleased you enjoyed your stay with us.

10/10 Excellent

Jody

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, Just under construction in some areas. Staff was fantastic.
Stayed 3 nights in Nov 2023
Response from Devonne on 16 Nov 2023
Jody,I am so pleased you enjoyed your stay with us.

8/10 Good

John

Travelled with family
Liked: Staff & service, property conditions & facilities
Everything was great!
Stayed 1 night in Nov 2023
Response from Management on 14 Nov 2023
John,We are pleased you enjoyed your stay with us.

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful room. Shower faucet needed an adjustment on the drain and there was a plate missing from the lock area but didn’t effect the lock usage. Hotel is under renovation but there was no noise issue. Front desk was very helpful and attentive to our needs.
Stayed 1 night in Nov 2023
Response from Devonne on 14 Nov 2023
Allison,I am so pleased you enjoyed your stay with us.

8/10 Good

Andrea

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Devonne on 14 Nov 2023
Andrea,I am pleased you enjoyed your stay with us.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Devonne on 10 Nov 2023
John,I am so pleased you enjoyed your stay with us.