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Reviews of Hotel Avenida Cancun

2.5 out of 5
Hotel Avenida Cancun
Avenida Jóse López Portillo, Supermanzana 60 Mza. 14 Lt. 01 y 02, Cancun, QROO

Reviews

8.0

Very good

Rating 10 - Excellent. 101 out of 230 reviews" "
Rating 8 - Good. 62 out of 230 reviews" "
Rating 6 - Okay. 35 out of 230 reviews" "
Rating 4 - Poor. 11 out of 230 reviews" "
Rating 2 - Terrible. 21 out of 230 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Doralkys

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing goid ,simple
Stayed 4 nights in Apr 2024

4/10 Poor

Lewis

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Dirty sheets. No hot water.
Stayed 1 night in Jan 2024

2/10 Terrible

Donald

Disliked: Cleanliness, staff & service, property conditions & facilities
It was noisy and late at night. The called me and woke me up telling to move my car. I still can’t understand why they asked me to move my car. If was parked in a space where the signage. It was very disrespectful for them to wake me @ 11:00 PM.
Stayed 1 night in Mar 2024

6/10 Okay

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities
On the plus side, my room was cleaned daily and they had a secure parking garage for my car. The daytime staff was very friendly and accommodating. The location is directly across the street from a restaurant and two blocks away from a McDonalds. There is a huge shopping center with a grocery store within five minutes walking distance. On the negative side, the bed was uncomfortable. I just needed a place to sleep at night and this place served its purpose.
Stayed 5 nights in Feb 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is awesome in Cancun with a very nice airport! Viva Mexico
Stayed 1 night in Feb 2024

6/10 Okay

Fozia

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
No room service not even glasses to drink water. No blankets available. No fridge or water. There's nothing except the room with beds in it so if you're looking to stay for few days this is not the place. There's a restaurant right infront of the hotel tho and thier food was amazing.
Stayed 1 night in Feb 2024

2/10 Terrible

Cath

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awfull
Stayed 1 night in Jan 2024

2/10 Terrible

Arfan Hameed

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are non professional. Non co operative, rude. There is no fridge and no coffee maker floor was very dirty even they cleaned everyday. I would not recommend anyone to stay this hotel. Pissed off during my stay.

2/10 Terrible

Cath

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel. They wont let you pay for late check ouit, then i paid a new room with expedia and they disnt wanted to lwt me in my old room to get my things before 3pm even if i paid for a new room. Plus the bed are very hard and it is dirty.

10/10 Excellent

ricardo

Travelled with family
Nice an clean an clean place,cant wait to go back!!
Stayed 1 night in Jan 2024

8/10 Good

klemsen

Stayed 6 nights in Dec 2023

2/10 Terrible

Chan

Travelled with group
Disliked: Amenities, property conditions & facilities
The hotel was a 1/10. The shower had no pressure , the bed was extremely hard. The ratings of this hotel has to be fake. As a matter of fact, I would like a refund. The best part about the hotel, oh there is none. The staff at night is very rude, the daytime staff is pretty okay. Expedia should really give me my money back. There is no way the ratings is 8.4/10.
Stayed 1 night in Jan 2024

6/10 Okay

Sazid Irfan

Stayed 3 nights in Dec 2023

8/10 Good

Hiroshi

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Great staff, right next to a supermarket, and a good deal for the price! My only concern was the surrounding neighborhood, which didn't feel like the safest area.
Stayed 3 nights in Dec 2023

10/10 Excellent

Herman

Liked: Cleanliness, staff & service, property conditions & facilities
I recommend this hotel it’s closed to many amenities and only 15 minutes from airport and public beach

2/10 Terrible

Carlos

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Oscar ernesto

Stayed 1 night in Nov 2023

8/10 Good

Rene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean.
Stayed 1 night in Oct 2023

8/10 Good

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Ok hotel. Did not have a mini refrigerator like advertised. Good restaurant across the street. Nice staff. Good hot water.
Stayed 1 night in Oct 2023

6/10 Okay

Ronald

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was very well maintained and beautiful, the food was amazing, some of the best resort food ever. The staff though was not well trained in there suites and could not understand situations out of the normal mundane task. I was told I could not leave the property and felt like I was being held captive. It was resolved after talking with the manager on duty.
Stayed 1 night in Sep 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Clean Safe Value
Take the Red Bus ADO from the airport to the Cancun city for $7 or 120 Mexican pesos. Then an uber or taxi to the hotel in 5 minutes. You could walk buts its about 35 minutes. Hotel has good food areas and restaurant options. People are nice. Good if you need a place in downtown Cancun not the hotel zone.
Stayed 1 night in Aug 2023

10/10 Excellent

steven

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and cheap
Clean and cheap. Good staff.
Stayed 1 night in Aug 2023

10/10 Excellent

Yaser

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and great affordable place to stay
Stayed 1 night in Aug 2023

10/10 Excellent

Arturo

Stayed 6 nights in Aug 2023

6/10 Okay

Peter

Business traveller
Liked: Staff & service
This is a hotel directed at the Mexican clientele. It is located in a solid, working-class area where American tourists seldom go. The amenities are very basic but adequate and very affordable. The staff is not bilingual, but their hearts are as big as their English vocabulary is small.
Stayed 7 nights in Jul 2023

4/10 Poor

Charles

Stayed 1 night in Aug 2023

8/10 Good

Joshua

Liked: Cleanliness, staff & service
It's off the resort path so if you don't speak Spanish it will be a barrier. The kitchen is also non functional now. Places close to eat and grocery shop should need be
Stayed 7 nights in Jul 2023

10/10 Excellent

Mark

Liked: Cleanliness
Stayed 3 nights in Jul 2023

2/10 Terrible

Nafaa

Stayed 3 nights in Jun 2023

6/10 Okay

Perfetou

Liked: Cleanliness, staff & service
An average accommodation, limited food availability. Rooms are clean, wifi connection is good though i uses my own data connection .staff were friendly. The only problem i see is that nobody speaks english from all the staff which should have been a priority since they cater most of the foreingers.
Stayed 3 nights in Jun 2023

10/10 Excellent

Roger

Liked: Property conditions & facilities
Stayed 3 nights in Jun 2023

4/10 Poor

MARIA JOSE

Stayed 2 nights in Jun 2023

6/10 Okay

Alma

Stayed 1 night in May 2023

8/10 Good

Martha

Liked: Cleanliness, property conditions & facilities
Was very clean but very far from the zona hotelera I have to take 2 buses and is not at downtown is in a bad area
Stayed 2 nights in May 2023

10/10 Excellent

Nora

Stayed 1 night in Apr 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice its at downtown of cancun
Its a comfortable place and economical for my family , you can go any were aroun the town and your be safe
Stayed 7 nights in Mar 2018

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good value for your money. Even though it says there is parking, be careful because once it gets full, you will have to park outside if there is space, if not, you are on your own. Internet was slow and not very reliable.
Stayed 4 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
good location at downtown, poor wifi connection in the room and need to go to the lobby spacious room

8/10 Good

pierre

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Southaphone

Disliked: Cleanliness, staff & service, room comfort
hotel did not honor hotels.com price
We booked online but had to pay at the hotel during check-in. The hotel wanted to charge us higher than the price we booked for. Even after showing them our confirmation showing the price we booked it for, they would not budge. We ended up staying elsewhere in a quieter neighborhood.

8/10 Good

David, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just Right
Stayed there the night before our flight out. Great restaurant across the street. Nice, quiet room.

8/10 Good

Lindsay, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel. Massive room with kitchen. No complaints.

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Randy g, Edmonton Ab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious suite with king sized bed.
Easy access by bus to beaches, casino and stores, many restaurants on the ave.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Walter, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and excellent value
Our group of three needed a hotel for a night on our way to an early flight from Cancun airport. For under $100 we had two quiet and spacious rooms, free parking of our rental car, a nice restaurant across the road and a convenience store next to the hotel. It is in a commercial part of the city, but the rooms were well sound-proofed. Excellent value.