Dear Cynthia,Thank you for finally choosing to vacation with us and choosing to experience The Palace life. We are happy to hear that it was a fantastic experience, and your expectations were met with the addition of the warm and friendly service. We are happy to have had you here with us and we are delighted to hear how much you appreciate golfing and the advantage of using your resort credits. Thank you again for choosing to vacation with us and we are looking forward to welcome you back.Best Regards

Dear Dhvani,Thank you for choosing to vacation with us here at Moon Palace Cancun. We are please that you have shared your valuable feedback with us. We are sorry to hear your expectations were not fully met. Most restaurants do close at 11 pm, but just, FYI, who do have 24 room service, and the coffee shop that is also 24 hours. It was our pleasure having you here with us and we look forward to welcome you back.Sincerely

Hello Rahdeep,Thank you for sharing your 5 stars ratings. We appreciate your feedback, and we hope you had a marvelous time. It was a pleasure hosting your stay and we hope to welcome you back.Sincerely

Dear Sathya,Thank you for entrusting Moon Palace Cancun to cater to your vacation needs. We are happy to hear your expectations were met, with the outstanding and exceptional service so too the many activities options. It was a pleasure hosting your stay and we look forward to welcome you back.Best Regards

Hello Anthony,Thank you for taking the time to share your ratings. We would like to hear more about your experience, and how we could have made it outstanding. We are inviting you to write to us and tell us about your experience. We look forward to hearing from you.Best Regards

Hello Kimberly,Thank you for choosing to vacation here with us at Moon Palace Cancun. We appreciate you taking the time to share your ratings from you stay. We would like to hear more about your stay, in order for us to improve our service. We are inviting you to write to us and tell us about your experience. We look forward to hearing from you.Sincerely

Dear Anthony,Thank you for sharing you 5/5 ratings. We do hope you had a fantastic time and we look forward to having you back.Best Regards

Dear Tanay,We appreciate you sharing your 5/5 ratings. We do hope you had a wonderful stay. It was a pleasure hosting you stay and we look forward to welcome you back.Best Regards

Dear Davinder,Thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate you taking the time to sharing your feedback form your stay.. We are sorry to hear your expectation were not met. Frequent cleans and refreshing are done , and we are sorry to hear about your perception of bad smell and the tap water. I have shared your feedback with respective department to to inform them of your experience and to follow up with your complaint. I do hope we can welcome you back for more fulfilling stay.Sincerely

Dear Alexis,We appreciate you taking the time to share your 5/5 ratings. It was a pleasure hosting your stay and we look forward to having you again.Best Regards

Dear Stephanie,Thank you for taking the time to share your review about your recent stay. We are sorry to hear about your dissatisfaction relating to the beach. In all honesty, this is by no fault of ours and nothing we can do to resolve this.We are however glad to hear that staff and the quality of service sufficed this. We will commend Olivia and Ramon for their outstand contribution to your stay. It was a pleasure having you here and we hope to welcome you back soon.Best Regards

Hello Alyssa,Thank you for sharing your 5 stars ratings and your valuable comment. We are delighted to your expectations were met, you like the fact that there was something for everyone. It was great having you vacation with us and we would like to welcome you back.Best Regards

Hello Felipe De Jesus,Awesome!We are delighted to hear we have met your expectations. We are happy you choose to vacation here with us. It was a pleasure having you and we cant wait to welcome you back!Kindest Regards

Dear Zeinab,Thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate you taking the time to share your valuable feedback. First I would like to sincerely apologize for any inconveniences that may have resulted from this.- We have shared your review with the respective department for a follow up to your feedback. We do hope based on our follow up we can welcome you back for a more fulfilling experience.Sincerely

Dear Michael,Amazing!We would like to say, "thank you" for sharing your feedback from your fantastic and fulfilling stay. We are glad to have hosted your vacation, and we look forward to welcome you back next year.Sincerely

Dear Meena,Thank you for sharing your ratings. We would like to hear more about your experience, and ways we could have made it better. We are inviting you to write to us and tell us about your stay. We look forward to hearing from you.Best Regards

Dear Ghassan Gergi,Thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate you taking the time to share your feedback from your recent stay. We are sorry to hear your expectations were not fully met. There is nothing that we can do about the beach, this is no fault of ours, but we do try to keep the beach area clean. We are happy to hear you enjoyed the delicious meals and so too liked the pools. We will reinforce with the staff the quality service we deliver here, in order to improve the speed and efficiency. It was a pleasure having you here and we look for ward to welcome you for a more fulfilling experience.Best Regards

Dear Bonita Mee,Thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate you sharing your feedback on your recent stay. We are happy to hear that you were moved by the outstanding service here at our beautiful resort. We are sorry to hear however that the presentation and the experience at The Grand left you less than impressed. We would sincerely like to apologize for any inconveniences caused.We have shared you review with the respective department, as we aim to provide only the best service to you our valued guests. It was a pleasure hosting you stay, and we hope to welcome you back.Best Regards

Hello Jersey,Amazing!We are glad to have welcomed you back. We are happy to hear it was yet another magnificent and fulfilling experience. We are excited to welcome you back for another memorable stay.Best Regards

Dear Behnam,Thank you for choosing to vacation with us here at Moon Palace Cancun. We are delighted to receive your fantastic feedback . We are glad to hear your expectations were met. It was a pleasure having you here and we look forward to welcome you back.Best Regards

Dear Rita,We appreciate you choosing to vacation here with us at Moon Palace Cancun. We are pleased that you have shared your valuable feedback with your pros and cons of your stay. We are sorry that your were not able to use the beach, but we do have no control over this. We do however maintain cleanliness of the beach area for you our valuable guest. It was a pleasure having you here and we hope to welcome you and your family back.Best Regards

Hello Jami Lynn,Thank you for sharing your 5 stars ratings and your recommendation. We are pleased to have hosted your stay, and we look forward to welcome you back.Best Regards

Hello Linda,We would like to thank you for choosing Moon Palace Cancun as your destination resort. We are pleased that you have shared your feedback to tell us about your experience. We are delighted to hear you enjoyed the beautiful facility and the delicious meals. We are noted your dissatisfaction and shared it with the relevant department. We do hope that it did not put a damper on your stay. It was a pleasure having you vacation with us and we look forward to welcome you back.Best Regards

Hello Gautam,We appreciate you sharing your 4/5 ratings. We are please to have hosted your recent stay, and we are hoping to welcome you back.Best Regards

Dear Phat,Thank you for choosing to vacation with us here at Moon Palace Cancun, We appreciate you taking the time to share your ratings. We do however would like to hear more about your experience and how we could have exceeded your expectations. We are inviting you to write to us and tell us more about your stay. We look forward to hearing form you.Best Regards

Hello Sandra,Thank you for choosing Moon Palace Cancun as your resort destination. We appreciate you telling us about your recent experience. Kindly not all restaurants do have operating hours. We are sorry if you were not able to experience specific restaurant during your stay. We have also noted your feedback and shared it with the relevant department for their attention. We are pleased to have hosted your stay and we look forward to welcome you back.Best Regards

Hello Tyree,Amazing!Thank you for choosing to vacation here with us. We are happy to hear you had a fulfilling stay , and especially loved the options for the kids. It was a pleasure having you here and we hope to welcome you back soon.Best Regards

Dear Rosalyn,Thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate you taking the time to share your experience. We are happy to hear it was a good stay, the food was delicious and the staff were outstanding.We are sorry to hear about your friend. We do hope that is doing better.We look forward to welcome you back for your next experience.Best Regards

Hello Yong,Thank you, we appreciate you sharing your valuable feedback on your stay. It was a pleasure having you here and we hope to welcome you back.Best Regards

Hello Martell,Thank you for sharing your 5 stars ratings. We are happy to hear the staff made your stay memorable. It was a pleasure having you vacation with us and we look forward to welcome you back.Kindest Regards

Dear Rahul,Thank you for choosing Moon Palace Cancun as your resort destination. We are sorry to hear that your expectations were not fully met. We have noted you review, and we sincerely apologize for any inconveniences caused. We have shared you review with the respective department to follow up and to work towards providing the best experience for all.Best Regards

Dear Raymond Lee,We appreciate you sharing your 4/5 ratings and your comment. We are sorry to hear about your dissatisfaction. We sincerely apologize for any inconvenience that may have been caused. Kindly note that I have shared your feedback with the respective department for their knowledge of your stay. It was a pleasure having you vacation with us and we look forward to welcome you back.Best Regards

Dear Kelly,Amazing!Thank you for choosing Moon Palace Cancun for your familys destination resort. We are glad to hear you all had a wonderful stay, and will be back. We are excited , and we look forward to welcome you back.Best Regards

Dear Jose,Thank you for choosing to vacation here with us. We appreciate you sharing your 5 stars ratings, and we do hope to welcome you back.Best Regards

Hello Jaspreet,Thank you for choosing to vacation with us. We appreciate you sharing your 5 stars ratings and your valuable feedback. We have noted your suggestion, and shared it with the relevant department. It was a pleasure hosting your vacation and we look forward to having you back.Kindest Regards

Dear Rahul,Thank you for sharing you 4/5 ratings. We do hope you had a memorable experience and we look forward to having you back.Best Regards

Dear Daisha,Thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate you sharing your 5 stars ratings. We do hope you had a magnificent stay and we look forward to to having you back.Kindest Regards

Dear Alison,Thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate to sharing your ratings on your stay. We would like to hear more about your experience, so we are inviting you to write to us and tell us how we could have exceeded your expectations. We look forward to hearing from you.Sincerely

Dear Azal,Fantastic!We appreciate your recommendation of our resort. We are delighted to have your 5 stars ratings, and we cant wait to have you back.Best Regards

Hello Mr,Thank you for making it Moon Palace Cancun, your destination resort. We are pleased you have shared valuable feedback. It was our pleasure hosting your fantastic experience and we look forward to your nest stay.Best Regards

Dear Vasudeva,Thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate you sharing your valuable feedback on your recent stay. We are sorry to hear your expectations were not met. We have shared your review with the respective department for their follow up.Kindest Regards

Dear Kumiko,Thank you for choosing to vacation with us here at Moon Palace Cancun. We are please you have share your 5 /5 stars ratings. We do hope you had a magnificent stay.Best Regards

Dear Ronnie,Thank you for choosing to vacation with us here at Moon Palace Cancun. We are please you have share your 5 stars ratings. We do hope you had a fantastic stay.Best Regards

Dear Michael,Thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate you sharing your 4/5 stars ratings. We do hope we can welcome you back for a more fulfilling stay.Best Regards

Dear Jolene,Amazing!Thank you for sharing your fantastic experience and telling us about the excellent customer service the staff provides. It was our pleasure hosting your stay, and we look forward to having you back.Best Regards