5 outdoor pools, pool umbrellas, pool loungers

Reviews of Riu Caribe - All Inclusive

3.5 out of 5
Riu Caribe - All Inclusive
Blvd. Kukulcan, Km 5.5, Lote 6-C, Zona Hotelera, Cancun, QROO

Reviews

8.0

Very good

Rating 10 - Excellent. 991 out of 2120 reviews" "
Rating 8 - Good. 522 out of 2120 reviews" "
Rating 6 - Okay. 300 out of 2120 reviews" "
Rating 4 - Poor. 137 out of 2120 reviews" "
Rating 2 - Terrible. 170 out of 2120 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

jose, phila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely worth it
Stayed 2 nights in May 2024

8/10 Good

Kambod

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach was great, quality of food and drinks, not so much.
Stayed 4 nights in May 2024

10/10 Excellent

Bolek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in May 2024

8/10 Good

Jennelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Okay
Stayed 5 nights in May 2024

10/10 Excellent

Karlee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it I went for my birthday and everything was just AMAZING !! From the food to the beach , and the party’s everything well organized and clean !! The staff is really nice and welcoming, will be coming back !!
Stayed 6 nights in May 2024

10/10 Excellent

Bradley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a blast . Really liked the parties . Had a lot Of fun
Stayed 7 nights in Apr 2024

10/10 Excellent

mehari

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
iu Caribe - All Inclusive in Cancun was exceptional! Five stars all around! The staff were incredibly welcoming, the accommodations were spacious and clean with stunning views, and the dining options were delicious. The amenities, including the pool and entertainment, were top-notch. I highly recommend this resort for a perfect tropical getaway.
Stayed 5 nights in Apr 2024

8/10 Good

CAROLINE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

DAMISH

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, good Experience. Marco is the best front desk agent. He helped us alot. From Damish.
Stayed 5 nights in May 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

8/10 Good

marcus

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 4 nights in May 2024

10/10 Excellent

Adna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were by far one of the nicest people I’ve ever met! Got to know them on a name basis, truly very hospitable. The food was incredible with variety, and the bus stop was a minute walk from the resort, which was very convenient. Everyone was very helpful.
Stayed 4 nights in May 2024
Response from Online Reputation Manager on 9 May 2024
Dear Adna,Thank you for taking the time to write such a good review of our hotel. It was a pleasure to host you and we look forward to welcoming you back very soon.We wish you all the best,Yours faithfully,Hotel Riu CaribeOnline Reputation Manager

10/10 Excellent

Kimia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall i had a great time with my friends. Rui parties are a blast and the staff overall is very nice as long as you treat them with respect. The place is recently renovated so everything is new and clean. The front desk was very approachable and did mini upgrade to our room from 2 beds to 3 since there were 3 of us. The maids were also very nice, be sure to leave them a tip for their hard work.
Stayed 6 nights in Apr 2024

10/10 Excellent

Hannah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very happy with my stay!
Stayed 7 nights in Apr 2024
Response from Online Reputation Manager on 9 May 2024
Dear Hannah,Thank you for taking the time to give us your valued feedback following your stay at our hotel. We look forward to sharing another great experience with you soon. Have a lovely day. Hotel Riu CaribeOnline Reputation Manager

10/10 Excellent

Dario

Liked: Cleanliness, staff & service, property conditions & facilities
Options of the restaurant and entretaniment.
Stayed 7 nights in Apr 2024
Response from Online Reputation Manager on 9 May 2024
Dear Dario,We are pleased with your feedback and would especially like to say how much we appreciate you sharing it with our future guests.Please know that we are here, and we continue to improve every day, so that when you return you will have an even better experience than the one you had.Yours faithfully,Hotel Riu CaribeOnline Reputation Manager

10/10 Excellent

Brooke Alysha Florence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing experience! Parties and entertainment were awesome and the resort overall had everything you could ask for!!
Stayed 7 nights in Apr 2024
Response from Online Reputation Manager on 9 May 2024
Dear Brooke Alysha Florence,Thank you for your review! We are very happy to know that you loved your stay and we look forward to welcoming you again soon.Kind regards, Hotel Riu CaribeOnline Reputation Manager

8/10 Good

Jeshel, St George

Liked: Cleanliness, staff & service, property conditions & facilities
Staff at the hotel were really nice and accommodating
Stayed 4 nights in Apr 2024
Response from Hotel Riu Caribe on 9 May 2024
Dear Jeshel,Your compliments are very much appreciated, our reward is your kind review with the confirmation of a job well done. Thank you very much!We will continue to work in order to improve our services, we would love to welcome you again soon.And we wish you a lovely day, Jeshel!Kindest wishes,Hotel Riu CaribeOnline Reputation Manager

10/10 Excellent

Joycelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son and I visited for spring bresk. It was such a warm, exciting place to be. This was his 1st all inclusive resort stay and he was blown away by all the dining choices. The resort is beautiful and clean. Flet safe there. The staff was awesome. Did not meet one rude individual. Will definitely return.
Stayed 4 nights in Apr 2024
Response from Hotel Riu Caribe Online Reputation Manager on 8 May 2024
Dear Joycelyn,We are thrilled your time with us was good.Also, we are very grateful for your stupendous review.Thank you very much on behalf of our staff!Hoping to welcome you again soon, Joycelyn.Warmest Greetings,Hotel Riu CaribeOnline Reputation Manager

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 7 nights in Apr 2024
Response from Hotel Riu Caribe on 8 May 2024
Dear Ricardo,It is rewarding to read you appreciated the efforts of our beautiful staff.Thank you very much for choosing us!We are very pleased to learn you liked it and we would like you to visit us again soon, Ricardo.Loving Regards,Hotel Riu CaribeOnline Reputation Manager

10/10 Excellent

Naryan Singh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel: would recommend. Will definitely try to come back
Stayed 7 nights in Apr 2024
Response from Hotel Riu Caribe Online Reputation Manager on 9 May 2024
Dear Naryan,Thank you very much for choosing us and for your wonderful review.We love working for our lovely guests, our staff will feel so rewarded when they read about satisfied customers.We take note of your kind remarks.We truly look forward to hosting you again!Kindest wishes, Naryan!Hotel Riu CaribeOnline Reputation Manager

10/10 Excellent

Stephen Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very clean and modern resort, with friendly staff. There are many events, such as parties, shows, and more. The food is not the greatest, but still fine enough.
Stayed 6 nights in Apr 2024
Response from Online Reputation Manager on 8 May 2024
Dear Stephen Patrick,we appreciate you taking the time to share your great review here! We are happy to know that overall you were so pleased with our service. We look forward to hosting you again in the near future. We wish you all the best, Hotel Riu CaribeOnline Reputation Manager

8/10 Good

alyson

Travelled with group
Liked: Cleanliness, property conditions & facilities
Wild parties. Loud and obnoxious would never ever take my family here only good if you want to party. Was hookers and topless and felt like this resort really should change to adults only.
Stayed 5 nights in Apr 2024

8/10 Good

Savitrie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 4 nights in Apr 2024
Response from Hotel Riu Caribe Online Reputation Manager on 7 May 2024
Dear Savitrie,Our efforts are rewarded when we read that our dear guests have enjoyed a well-deserved holiday.And it's fantastic to read that your ratings.We look forward to hosting you again soon.Thank you very much!Warmest regards,Hotel Riu CaribeOnline Reputation Manager

10/10 Excellent

Susana Margarita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Riu Caribe is nicely situated and the entertainment on the resort is great! The staff is incredibly friendly and the restaurants have pretty good options.
Stayed 4 nights in Apr 2024
Response from Online Reputation Manager on 6 May 2024
Dear Susana Margarita,Thank you for choosing us for your holidays.It is great to hear you have enjoyed your stay. We appreciate you taking the time to submit your review. We hope to welcome you back soon. Kind regards, Hotel Riu CaribeOnline Reputation Manager

10/10 Excellent

Taissa, La Prairie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was pleasantly surprised and enjoyed the facilities and restaurants. Good food selection. The beach area was always clean and beautiful beach and sand. Nice touch to have a mobile cart serving drinks poolside.
Stayed 3 nights in Apr 2024
Response from Online Reputation Manager on 3 May 2024
Dear Taissa,We are pleased to know the evaluation you have given us.Furthermore, we are happy to know that we have been part of your pleasant experience in our facilities.We appreciate the kindness you have had in evaluating us so positively.It will be a pleasure to welcome you once again.Yours faithfully,Hotel Riu CaribeOnline Reputation Manager

10/10 Excellent

Saje

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff made everything absolutely amazing and they were so accommodating! Not one issue with the cleanliness! Our room was amazing! Pools kept in great condition! And the food was impeccable for an all inclusive buffet! Seriously not one complaint
Stayed 6 nights in Apr 2024
Response from Hotel Riu Caribe Online Reputation Manager on 6 May 2024
Dear Saje,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.Wishing to host you again very soon, Saje!Kindest wishes!Hotel Riu CaribeOnline Reputation Manager

10/10 Excellent

Sheena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything at the resort was fantastic! However, one very odd thing was that they were so strict on food, sitting groups together and you could only eat in specific designated areas. If you wanted to take some food from the buffet up to your room, they would not let you leave and the property, it doesn’t offer room service, and sometimes people cannot leave the room, but need to eat.
Stayed 4 nights in Apr 2024
Response from Online Reputation Manager on 30 Apr 2024
Dear Sheena, We cannot be more grateful for taking the time to write such a positive review of your recent stay with us at the Hotel Riu Caribe.It is great for us to realize that you enjoyed your stay with us. Certainly, word of mouth is very important to us, so your comments are greatly appreciated. As you described correctly, food is not allowed to be taken out of the restaurant. This is because we are following the safety and hygiene rules in the food transfer. We look forward to welcoming you back on your next visit to our beautiful place.Kind regardsHotel Riu CaribeOnline Reputation Manager

8/10 Good

Haeran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Ujkan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing they changed my room from from king an queen to 2 queen beds Overall 5 stars
Stayed 4 nights in Apr 2024
Response from Online Reputation Manager on 2 May 2024
Dear Ujkan,Thank you very much for your review.We are very happy that you had a great holiday with us!You can rely on us to record your comments and we will take them up with the appropriate departments.We look forward to welcoming you again soon, in one of our facilities.With our best wishes, we remain at your entire disposal.Yours faithfully,Hotel Riu CaribeOnline Reputation Manager

10/10 Excellent

ANA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

NEEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

JOHN N RUTLEDGE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Riu Caribe was spotless. My room and the entire resort was always clean and prestine. They have a fleet of people constantly cleaning. Staff is always polite and provided any assistance I needed. Food was OK, not great. There were lots of options. Drinks were all bottom shelf alcohol. I would have paid more for an option with top shelf. Two things I would change were how and when they cleaned the pools. The workers get in and clean the scum/suntan lotion that gets along the wall of the pool every day, but they wait until 9 am when people are using the pool. Do it earlier when you don't have to ask people to move out of the way to clean. Second, glasses are apparently cleaned with some sort of bleach and that's fine, but one was still wet and ruined a new shirt with bleach stains that dripped from the glass.
Stayed 7 nights in Apr 2024
Response from Online Reputation Manager on 2 May 2024
Dear JOHN N RUTLEDGE,Thank you for taking the time to write a great review of our hotel. It was our pleasure hosting you and We are looking forward to welcoming you again very soon!We wish you all the best,Hotel Riu CaribeOnline Reputation Manager

10/10 Excellent

Nathalya Camila Arenas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

8/10 Good

Valon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel
Stayed 6 nights in Apr 2024
Response from Online Reputation Manager on 2 May 2024
Dear Valon,We are delighted that your stay with us was a success.We are glad that you enjoyed the service we provide to our guests.We hope that you will have an even better experience with us again soon.Yours faithfully,Hotel Riu CaribeOnline Reputation Manager

10/10 Excellent

Natalia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious seashore
Stayed 10 nights in Apr 2024
Response from Online Reputation Manager on 2 May 2024
Dear Natalia,On behalf of the whole team, we thank you for your positive feedback, as it is very motivating for us to know that we are moving in the right direction.We hope that you will choose us again soon to spend a few days with us for another unforgettable experience.Yours faithfully,Hotel Riu CaribeOnline Reputation Manager

10/10 Excellent

Elizabeth, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, Very clean and beautiful!
Stayed 6 nights in Apr 2024
Response from Online Reputation Manager on 30 Apr 2024
Dear Elizabeth,we appreciate you taking the time to share your great review here!We are happy to know that you were so pleased with our service. We look forward to hosting you again in the near future. We wish you all the best,Hotel Riu CaribeOnline Reputation Manager

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
we liked the cleanliness and the variety of activities, all the dining options
Stayed 5 nights in Apr 2024
Response from Online Reputation Manager on 30 Apr 2024
Dear Teresa,Thank you for your great review. We are really glad to learn that you enjoyed your experience during your stay at our Hotel Riu Caribe! We would be delighted to welcome you back in a near occasion.Have a lovely day, Hotel Riu CaribeOnline Reputation Manager

8/10 Good

NADEZHDA

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Wonderful stay with my husband for our honeymoon trip.Very beautiful hotel! Except food and drinks are very much watered down. The food is decent no flavor. By the end of 7 days vacation our poor stomachs were upset and unhappy.Plus be prepared not to sleep at night when party is continuing until 4 am in the morning. Loud music and drunk loud people yelling outside. Otherwise our stay was satisfying.
Stayed 7 nights in Apr 2024
Response from Hotel Riu Caribe Online Reputation Manager on 24 Apr 2024
Dear Nadezhda,Knowing that you liked your stay, makes us very happy.Thank you very much for choosing us and sharing your excellent evaluation.It is an honour to be recognized as a good hotel. Nevertheless, we apologize for any discomfort.And we wish you a beautiful day.Kindest Greetings,Hotel Riu CaribeOnline Reputation Manager

10/10 Excellent

Nikhil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to have a relaxing as well as fun time. Amazing food and drinks. Riu Parties are simply VIBE.Great people and staff.
Stayed 4 nights in Apr 2024
Response from Hotel Riu Caribe Online Reputation Manager on 24 Apr 2024
Dear Nikhil,It is wonderful to learn you had a fantastic time with us.Your kind remarks are very welcome, since our staff do their best to make our guests’ stay as pleasant as possible.We are very much looking forward to having you again in our hotel for another amazing experience.Loving Regards, Nikhil!Hotel Riu CaribeOnline Reputation Manager

10/10 Excellent

Talisa, Maple Ridge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Jesus R

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and service throughout the property. Great entertainment all day and at nights at property.
Stayed 7 nights in Apr 2024
Response from Hotel Riu Caribe Online Reputation Manager on 24 Apr 2024
Dear Jesús R.,We thank you very much for leaving your comments after your stay at our hotel and for your brilliant review.It was very nice to welcome you and we would love to do it again.Wishing you a fantastic day.Caring Greetings!Hotel Riu CaribeOnline Reputation Manager

10/10 Excellent

nicole

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was so clean and the staff was amazing.
Stayed 7 nights in Apr 2024
Response from Hotel Riu Caribe Online Reputation Manager on 24 Apr 2024
Dear Nicole,We are truly grateful for your stupendous feedback.It is very pleasing to learn you liked your experience and we look forward to welcoming you again soon, Nicole.Thank you very much!Kindest wishes,Hotel Riu CaribeOnline Reputation Manager

8/10 Good

Cory

Stayed 7 nights in Apr 2024

10/10 Excellent

ALESYA S

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything! Clean, good food, very close to the ocean and the ocean had no waves!! It was very nice stay. The only thing I didn’t like was that the stuff in the buffet didn’t have gloves and wood take food with their hands.
Stayed 7 nights in Apr 2024
Response from Online Reputation Manager on 23 Apr 2024
Dear ALESYA S,It was a real pleasure for us to receive your complimentary comments and to note that you greatly appreciated different aspects of the hotel that contributed to your highly satisfactory experience. Please be assured that we will follow up on your comments and address them with the relevant departments.We look forward to your return and the opportunity to provide you with another memorable experience in our facilities. We look forward to welcoming you with open arms.Yours faithfully,Hotel Riu CaribeOnline Reputation Manager

6/10 Okay

Anna

Stayed 6 nights in Apr 2024

10/10 Excellent

Francesco, Orangeville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place , very clean
Stayed 4 nights in Apr 2024
Response from Hotel Riu Caribe Online Reputation Manager on 16 Apr 2024
Dear Francesco,We feel so lucky to have the guests we have.It is wonderful to read you enjoyed your holiday.Thank you very much for staying with us and your fatastic review, Francesco!We cannot wait to welcome you again.Kindest wishes!Hotel Riu CaribeOnline Reputation Manager

6/10 Okay

Denis, Comox

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I had really high expectations coming to this property. My check in was a flop, room not ready, long day of travelling. My vip status meant nothing, and the gave me a horrible room. The room flooded out 2 days later. I had to pack out in the morning and wait hours for the next room. They really aren’t very empathetic there. I never felt like a valued guest, and problems I had were not important. As someone who visits the area up to 5 times a year, I have never felt less important, and belittled as a four day stay at this resort was. I won’t be back to any RIU, anywhere for any reason. Not because of facilities or amenities, but because the staff is not a group of people I prefer to ever have to deal with when I spend top dollar on travelling.
Stayed 4 nights in Apr 2024

8/10 Good

daniel

Stayed 5 nights in Apr 2024

10/10 Excellent

Jolanta Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Maday, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel super clean friendly staff… greate buffet….
Stayed 7 nights in Apr 2024
Response from Hotel Riu Caribe Online Reputation Manager on 16 Apr 2024
Dear Maday,We wish to thank you on behalf of our lovely staff team.It is wonderful to read that you had a great time and enjoyed your holiday!We would be very happy to welcome you again and we wish you a brilliant day.Warmest Greetings, Hotel Riu CaribeOnline Reputation Manager