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Rooms were nasty dirty. We had to wear our shoes in the rooms. 1st room 1 bed was completely broken and off the frame and the toilet wasn't connected to the floor properly. Next room the bathroom toilet just keept running and the floors were nasty dirty. Music played so loud until about 9pm then started again by 8am. Hard to sleep if you have an early flight out. Check in staff was nice but the restaurant staff seemed a bit cranky. I probably wouldn't stay here again. Just easy for cruising out of.
Joseph
Stayed 1 night in May 2024
6/10 Okay
Melissa
19 May 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
Not enough elevators
Melissa
Stayed 1 night in May 2024
Response from Vanessa - Front Office Manager on 20 May 2024
Thank you for taking the time to review your stay. We apologize you were not completely satisfied with your stay. We do hope to see you again for a better experience.
Room was filthy. Room smelled. AC not working. Better to sleep in parking lot. Will never use Radisson again!!!!
Mitch
Stayed 1 night in May 2024
Response from Vanessa - Front Office Manager on 10 May 2024
Thank you for taking the time to review our property. We are so sorry to hear you had a unsatisfactory stay with us. We are currently under renovation and we hope to see you again in the future for a better experience.
Beautiful property. I think the acrual hotel is old, but has been upgraded. Everything looks freshly painted. Beautiful courtyard and pool area. Gorgeous palm trees and flowers. Hot tub. Pool has a waterfall. Has a bar with delicious tropical drinks. I would definitely stay there again.
Alan
Stayed 3 nights in Apr 2024
Response from Vanessa - Front Office Manager on 22 Apr 2024
Thank you so much for your wonderful review! We are so grateful and we hope to see you again soon!
I stayed for one day two rooms and prepaid for my stay. I was told they needed a card for incidentals, a hold of a percentage of the rate, that would be released in 3 days. Instead they charged me for both rooms again. This even after I asked if they would only hold and not charge.
Rose
Stayed 1 night in Apr 2024
Response from Vanessa - Front Office Manager on 22 Apr 2024
Thank you for your review. We are sorry about the billing troubles you experienced. If there is still an issue please reach out to the hotel directly so we can resolve.
10/10 Excellent
Regina
21 Apr 2024
Regina
Stayed 1 night in Apr 2024
Response from Vanessa - Front Office Manager on 16 May 2024
Thank you for the review! We appreciate the feedback and hope to see you again soon!
6/10 Okay
Lori
21 Apr 2024
Liked: Staff & service
Convenient to stay before cruise, but it’s old, so even when it’s not particularly dirty looks dingy. Very dated. Lamp between beds didn’t work. Very narrow halls, tiny elevators. Nothing horrible but I won’t book again.
Lori
Stayed 1 night in Apr 2024
Response from Vanessa - Front Office Manager on 22 Apr 2024
Thank you so much for taking the time to review our hotel. We appreciate your feedback. We are currently renovating the entire property and we cant wait to see you again so you may see all the wonderful changes and have a better experience.
10/10 Excellent
Leslie
20 Apr 2024
Leslie
Stayed 1 night in Apr 2024
Response from Vanessa - Front Office Manager on 16 May 2024
Thank you for the review! We appreciate the feedback and hope to see you again soon!
4/10 Poor
COREY
20 Apr 2024
Liked: Cleanliness
COREY
Stayed 1 night in Apr 2024
Response from Vanessa - Front Office Manager on 22 Apr 2024
Thank you for your review, we are sorry to see you were not satisfied with your stay. We hope to see you again once renovations are completed for a better experience.
Response from Vanessa - Front Office Manager on 22 Apr 2024
Thank you for your amazing review! We hope to see you again!
2/10 Terrible
Heather
18 Apr 2024
Heather
Stayed 1 night in Apr 2024
Response from Vanessa - Front Office Manager on 16 May 2024
Thank you for your review. We are so sorry to hear you were unsatisfied with your stay. We do hope to see you again after our renovations are completed for a much better experience.
Response from Vanessa - Front Office Manager on 22 Apr 2024
Thank you for your review! We hope to see you again!
4/10 Poor
Becca
16 Apr 2024
Liked: Cleanliness
Becca
Stayed 3 nights in Apr 2024
Response from Vanessa - Front Office Manager on 22 Apr 2024
Thank you for taking the time to review our property. We are sorry to see you were not satisfied with your stay. We hope to see you again when renovations are completed for a better experience.
Busy hotel!!! Great place to stay post cruise & after!!!
Staff were amazing!! Front desk Katie! Bellman Jabba!
The grounds were exceptional… the walkways, the fish ponds, the pool!!! Large rooms, comfortable beds, refrigerator, microwave. Looking forward to my next stay!! Hopefully see a shuttle launch 🚀
Brenda
Stayed 1 night in Apr 2024
Response from Vanessa - Front Office Manager on 22 Apr 2024
Thank you for the wonderful review! We appreciate the feedback and thank you so much for mentioning our amazing staff! We look forward to seeing you again!
We had someone else’s clothes inside our room and dirty floors in the bathroom
Natalie
Stayed 1 night in Apr 2024
Response from Vanessa - Front Office Manager on 22 Apr 2024
Thank you for the great review! We are sorry for the issues you had, I will speak to our housekeeping team so we can learn from that. We look forward to seeing you again!