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Response from Theunie Marais - General Manager on 3 May 2024
Dear KayodeThank you very much for taking the time to review The Onyx. The team and I are thrilled to receive your review and lean that you had a memorable stay with us. We sincerely hope to welcome you back again in the near future.Kind Regards
The property is well located and has an amazing Mountain View. Additionally,the parking was amazing and so easy to access.
Friday Kalumbwa
Stayed 4 nights in Apr 2024
Response from Theunie Marais - General Manager on 26 Apr 2024
Dear FridatThank you very much for taking the time to review The Onyx after your recent stay with us. The team and I are thrilled to receive your review and learn about your memorable stay with us. We sincerely hope to welcome you back again in the near future.Kind Regards
Dear Timothy, Thank you for the review and kind words. We are delighted to learn the staff service levels have met your expectations. We look forward to seeing you again soon. Kindest Regards, Mukhtar
The staff were amazing, the breakfast was wonderful and the rooms very clean and roomy. Close to a hop on bus stop and within a half hour walk of the V&A waterfront (not recommended when dark).
Alan
Stayed 2 nights in Mar 2024
Response from Mukhtar on 25 Mar 2024
Dear Allan, It is great knowing you enjoyed your stay, and the staff service levels had met your expectations. Thank you for the review. We look forward to seeing you again soon. Kindest Regards, Mukhtar
Very good location, amenities and service. Enjoyed the complimentary and unexpected welcome bottle of wine. Thank you!
John
Stayed 3 nights in Mar 2024
Response from Mukhtar on 22 Mar 2024
Dear John, Thank you for the review, it is great learning you enjoyed your stay. The Onyx Team looks forward to seeing you again on your next visit. Kindest Regards, Mukhtar
Very nice in a very nice area. Central so close to lots of places, even walkable if you feel safe enough walking at night in cape town. The breakfast is great, one of the best I have had but Cape Town standard is high and this was still good. They have a nice restaurant on site too. Very yummy food. My only downside is that our bathroom was very very tiny and sometimes the hallway and lift smelt of weed.
Ane
Stayed 7 nights in Mar 2024
Response from Mukhtar on 22 Mar 2024
Dear Ane, Thank you for taking the time out to share your experience with us. We are delighted to learn that you found the location ideal to your visit and the onsite restaurants have met your expectations. All rooms are non-smoking. We generally encourage guests to inform us of any dissatisfaction during the stay, as to allow for the opportunity to remedy these prior to your departure. We value your feedback as this helps us identify areas which need improving. Thank you for the review and positive rating. Kindest Regards, Mukhtar
The property was nice. The area is not safe at night. If you drink martinis you won't find a green olive anywhere. They also didn't pick me up at the airport.
Kevin
Stayed 1 night in Mar 2024
Response from Mukhtar on 21 Mar 2024
Dear Kevin, Thank you for the valued feedback. We are saddened to learn that your stay experience was not as enjoyable as we would have hoped it to be. We appreciate the feedback, as this helps us identify areas which need potential improving. Thank you for the review. Kindest Regards, Mukhtar
Enjoyed my stay. Rolm was clean, staff was nice. My only issue is imi thought i paid for a city or ocean view, i didnt get that
Frekyla
Stayed 4 nights in Mar 2024
Response from Mukhtar on 18 Mar 2024
Dear Frekyla, Thank you for taking the time out to share your experience with us. We are delighted to learn the staff service levels and room cleanliness had met your expectations. The hotel rooms offer either a "City" or "Mountain" view, depending on the room category reserved. Thank you for the review and positive rating. We look forward to welcoming you back on your next visit. Kindest Regards, Mukhtar
10/10 Excellent
Grant
17 Mar 2024
Grant
Stayed 4 nights in Mar 2024
Response from Theunie Marais - General Manager on 7 Apr 2024
Dear GrantThank you very much for taking the time to review the Onyx after your recent stay with us. The team and I are thrilled to receive your review and learn about your memorable stay with us. We sincerely hope to welcome you back again in the near future.Kind Regards
The property and staff were great - so helpful but like a lot of places you couldn’t walk at night. It is close to the v&a waterfront and the city bus stops right around the corner - stop 3 on red route. Ubers are reasonable so no problem getting around
Alan
Stayed 2 nights in Mar 2024
Response from Mukhtar on 11 Mar 2024
Dear Alan, Thank you for taking the time out to share your experience with us. It is great knowing you enjoyed our stay. We look forward to seeing you again on your next visit. Kindest Regards, Mukhtar
The coffee shop downstairs is great- MRKT. The hotel is super clean. The studio we had was massive and super clean and comfortable for 2 people. The pool area is a bit small, but it is nice, but by the afternoon the sun goes. The hotel is modern. I would definitely stay here again.
Uber comes very quick. Use the main roads when walking in the day, we walked to the waterfront in the day time. Never walk at night. The staff are so helpful.
Sama
Stayed 5 nights in Feb 2024
Response from Mukhtar on 9 Mar 2024
Dear Sama, We are delighted to learn that you enjoyed your stay with us. The Onyx Team always strives towards not only meeting, but ultimately exceeding all guest expectations and a review of this nature really means a lot to the team. Thank you for your kind words and positive rating, hurry back. Kindest Regards, Mukhtar
Dear Alexander, Thank you for the amazing review and positive rating, it is great knowing you enjoyed your stay. We look forward to seeing you again on your next visit. Kindest Regards, Mukhtar
The property was an excellent experience. Rooms were great, place was clean, breakfast was superb, on-site restaurant was very good and the hotel staff was outstanding - friendly, helpful, and courteous.
Terence
Stayed 2 nights in Feb 2024
Response from Theunie Marais - General Manager on 4 Mar 2024
Dear TerenceThank you very much for taking the time to review The Onyx. the team and I are thrilled to receive your review and learn that you had a memorable stay with us. The dedicated Onyx team sincerely hopes to welcome you back again in the near future for another memorable stay.Kind Regards
The staff was very friendly and helpful. Hotel was spacious and updated.
Eileen
Stayed 7 nights in Feb 2024
Response from Theunie Marais - General Manager on 3 Mar 2024
Dear EileenThank you very much for taking the time to review The Onyx. The team and I are thrilled to receive your review and learn about your memorable experience with us. We are glad that the dedicate Onyx team took such great care of you. We sincerely hope to welcome you back again in the near future.Kind Regards
Response from Theunie Marais - General Manager on 1 Mar 2024
Dear Jesse Thank you very much for taking the time to review the Onyx after your recent stay with us. The team and I are thrilled to receive your feedback and learn about your memorable stay with us. We sincerely hope to welcome you back again in the near future.Kind Regards
No wheelchair assiabilty bathroom not made for handicap at all it was hard for my daughter daughter to get in and out
Falicia
Stayed 7 nights in Feb 2024
Response from Theunie Marais - General Manager on 1 Mar 2024
Dear FaliciaThank you very much for taking the time to review the Onyx after your recent stay with us. The team and I are thrilled to receive your feedback and learn about your memorable stay with us. Sad to learn that you struggles with access as we unfortunately don't have handicapped rooms within the property. We sincerely hope to welcome you back again in the near future.Kind Regards
My phone wouldn't read the q code block and there was no other option for getting information. Fortunately the very helpful receptionist emailed the information from her own email account.
Penny
Stayed 3 nights in Feb 2024
Response from Mukhtar on 26 Feb 2024
Dear Penny, Thank you for taking the time out to wright a review. It is great knowing the team was able to assist you in this regard. We look forward to welcoming you back on your next visit. Kindest Regards, Mukhtar
Room was big and comfortable. Area was quiet and peaceful.
Brian Charles
Stayed 1 night in Feb 2024
Response from Theunie Marais - General Manager on 24 Feb 2024
Dear BrianThank you very much for taking the time to review The Onyx. The team and I are thrilled to receive your review and learn about your memorable stay with us. We sincerely hope to welcome you back again in the near future.Kind Regards
Response from Theunie Marais - General Manager on 22 Feb 2024
Dear LukasThank you very much for taking the time to review The Onyx after your recent stay with us. The team and I are thrilled to learn about your memorable experience with us and we sincerely hope that we will have the opportunity to welcome you back again in the near future.Kind Regards
Dear Courtney, It is great knowing you enjoyed your stay. The Onyx Team always strives towards not only meeting but ultimately exceeding all guest expectations, and a review of this nature really mean a lot to us. Thank you for the review. We look forward to seeing on your next visit. Kindest Regards, Mukhtar
Customer service and staff were exceptional. They all went above and beyond. Definitely would stay there again!
Lyle
Stayed 3 nights in Feb 2024
Response from Mukhtar on 13 Feb 2024
Dear Lyle, Thank you for the kind words and amazing feedback. We are delighted to learn you enjoyed your stay and the staff service levels have met your expectations. Hurry back. Kindest Regards, Mukhtar
8/10 Good
Christine
Travelled with group
12 Feb 2024
Liked: Cleanliness, room comfort
Good location
Good location for Waterfront - 15 min walk. Huge room, lots of space and facilities. Nice small pool and spa pool. Comfy beds. Good breakfast. Easy free parking. Would certainly stay there again.
Christine
Stayed 2 nights in Feb 2024
Response from Theunie Marais - General Manager on 12 Feb 2024
Dear ChristineThank you very much for taking the time to review the Onyx. The team and I are thrilled to receive your review and learn about your memorable stay with us. We are looking forward to welcoming you back again in the near future.Kind Regards
10/10 Excellent
Peter
12 Feb 2024
Peter
Stayed 7 nights in Feb 2024
Response from Mukhtar on 13 Feb 2024
Dear Peter, Thank for the review and positive rating. We look forward to welcoming you back on your next visit. Kindest Regards, Mukhtar
All the staff were great. Yu restaurant very good, a generous breakfast in the MRKT restaurant which is also good for lunch. Hotel price very good.
William
Stayed 7 nights in Jan 2024
Response from Theunie Marais - General Manager on 6 Feb 2024
Dear WilliamThank you very much for taking the time to review The Onyx after your recent stay with us. The team and I are thrilled to learn about your memorable stay with us and enjoyed all the services and offering of the hotel. We sincerely hope to welcome you back again on your next visit to Cape Town.Kind Regards
8/10 Good
Denis
Travelled with group
5 Feb 2024
Liked: Cleanliness, room comfort
Denis
Stayed 5 nights in Jan 2024
Response from Theunie Marais - General Manager on 5 Feb 2024
Dear DenisThank you very much for taking the time to review The Onyx after your recent stay with us. The team and I are thrilled to receive your review and learn about your memorable stay with us. We sincerely hope to welcome you back again in the near future.Kind Regards
Response from Theunie Marais - General Manager on 3 Feb 2024
Dear JamesThank you very much for taking the time to review The Onyx after your recent stay with us. The team and I are thrilled to receive your rating and sincerely hope to welcome you back again in the near future.Kind Regards
10/10 Excellent
Gerard
1 Feb 2024
Liked: Cleanliness, room comfort
Gerard
Stayed 3 nights in Jan 2024
Response from Theunie Marais - General Manager on 2 Feb 2024
Dear GerardThank you very much for taking the time to review The Onyx. The team and I are thrilled to receive your review and learn about your memorable experience with us. We sincerely hope to welcome you back again in the near future.Kind Regards
10/10 Excellent
Verified traveller
Business traveller
29 Jan 2024
Liked: Cleanliness, room comfort
Verified traveller
Stayed 1 night in Jan 2024
Response from Theunie Marais - General Manager on 29 Jan 2024
Dear Valued GuestThank you very much for taking the time to review The Onyx. The team and I are thrilled to receive your feedback and learn about your memorable stay with us. We sincerely hope to welcome you back again in the near future.Kind Regards
Dear Oluwakemi, Thank you for taking the time out to review The Onyx Apartment Hotel. We are extremely grateful for the positive rating. We look forward to seeing you again on your next visit. Kindest Regards, Mukhtar
6/10 Okay
Jiren
14 Jan 2024
Liked: Cleanliness, room comfort
Jiren
Stayed 11 nights in Jan 2024
Response from Mukhtar on 15 Jan 2024
Dear Jiren,Thank you for taking the time out to rate The Onyx Hotel, following your recent stay with us. We look forward to seeing you again soon. Kindest Regards, Mukhtar
8/10 Good
Verified traveller
Travelled with family
11 Jan 2024
Liked: Cleanliness, room comfort
Verified traveller
Stayed 4 nights in Jan 2024
Response from Theunie Marais - General Manager on 12 Jan 2024
Dear Valued GuestThank you very much for taking the time to review The Onyx after your recent stay with us. The team and I are thrilled to receive your review and sincerely hope to welcome you back again in the near future.Kind Regards
8/10 Good
Amish, Lusaka
9 Jan 2024
Amish
Stayed 3 nights in Jan 2024
Response from Theunie Marais - General Manager on 11 Jan 2024
Dear AmishThank you very much for taking the time to review Teh Onyx after your recent stay with us. The team and I are thrilled to receive your review and sincerely hope to welcome you back again in the near future.Kind Regards
10/10 Excellent
Verified traveller
Travelled with family
6 Jan 2024
Liked: Cleanliness, room comfort
Verified traveller
Stayed 2 nights in Dec 2023
Response from Theunie Marais - General Manager on 10 Jan 2024
Dear GuestThank you very much for taking the time to review The Onyx. The team and I are thrilled to receive your rating and we sincerely hope to welcome you back again in the near future.Kind Regards
Fantastic place to stay in Capetown. Friendly and helpful staff, spacious apartments, clean and modern. Will stay here again when back. Recommend highly
Daniella
Stayed 6 nights in Dec 2023
Response from Theunie Marais - General Manager on 10 Jan 2024
Dear DaniellaThank you very much for taking the time to review The Onyx after your recent stay with us. The team and I are thrilled to receive your review and lean about your stay. The dedicated Onyx team and I are looking forward to taking care of you again on your next stay .Kind Regards
10/10 Excellent
Kwame
4 Jan 2024
Liked: Cleanliness, room comfort
Nice place. Centrally located. Small bathrooms.
Modern decor. Nice place. Good restaurants. DStv (digital tv) was inconsistent. Bathrooms were nice, but very small.
Kwame
Stayed 6 nights in Dec 2023
Response from Theunie Marais - General Manager on 10 Jan 2024
Dear KwameThan k you very much for taking the time to review The Onyx after your recent stay with us. The team and I are thrilled to learn about your memorable stay with us, we sincerely apologize for any inconvenience caused by the DSTV, this has been noted and the team will look into this accordingly. We sincerely hope to welcome you back again in the near future.Kind Regards
I really like the people that worked here. So nice and they looked out for me.
Serwaa
Stayed 2 nights in Dec 2023
Response from Theunie Marais - General Manager on 27 Dec 2023
Dear SerwaaThank you very much for taking the time to review the Onyx after your recent stay with us. We are thrilled to learn that you enjoyed your stay and that the dedicated Onyx Team took such good care of you. We sincerely hope to welcome you back again in the near future.Kind Regards
10/10 Excellent
Jiwoon
14 Dec 2023
Jiwoon
Stayed 2 nights in Dec 2023
Response from Theunie Marais - General Manager on 16 Dec 2023
Dear JiwoonThank you very much for taking the time to review The Onyx after your recent stay with us. The team and I are thrilled to receive your rating and learn more about your stay with us. We sincerely hope to welcome you back again in the near future.Kind Regards
Response from Theunie Marais - General Manager on 6 Feb 2024
Dear BeeroseThank you very much for taking the time to review The Onyx after your recent stay with us. The team and I are thrilled to learn about your memorable stay with us and we sincerely hope to welcome you back again in the near future.Kind Regards
10/10 Excellent
Giselle
11 Dec 2023
Giselle
Stayed 1 night in Dec 2023
Response from Theunie Marais - General Manager on 12 Dec 2023
Dear GiselleThank you very much for taking the time to review The Onyx. The team and I are thrilled to learn about your memorable stay with us and we sincerely hope to welcome you back again in the near future.Kind Regards
10/10 Excellent
Jacques
7 Dec 2023
Jacques
Stayed 5 nights in Nov 2023
Response from Mukhtar on 11 Dec 2023
Dear Jacques, Thank you for taking the time out to review the Onyx Apartment Hotel. We are extremely grateful for the positive rating. See you on your next visit. Kindest Regards, Mukhtar
Its a good area. Was at cape town for a work conference. Love the pool and the friendly people working in the hotel. Good bar area too. I definitely enjoyed my stay. Its near V&A and its only 5-10mins uber ride. They have good restaurants from MKT and Yu.
Zhi Feng Sherman
Stayed 8 nights in Nov 2023
Response from Theunie Marais - General Manager on 5 Dec 2023
Dear Zhi FengThank you very much for taking the time to review The Onyx after your recent stay with us. The team and I are thrilled to learn about your memorable stay with us. We sincerely hope to welcome you back again in the near future.Kind Regards
Staff are very nice, breakfast is great, room is clean, location to the Convention center is good
jie
Stayed 6 nights in Nov 2023
Response from Theunie Marais -General Manager on 5 Dec 2023
Dear JieThank you very much for taking the time to review The Onyx after your recent stay. We are thrilled to learn about your memorable stay with us and that the dedicated team took such good care of you. We sincerely hope to welcome you back again in the near future.Kind Regards
We stayed for 4 nights at the Onyx. The room was modern and spacious with good amenities - particularly the large fridge/freezer! It would have been useful to have a few more powerpoints/universal adaptors, like most other hotels we have stayed in.
Staff were friendly and helped us with dinner reservations. Housekeeping cleaned our dishes for us, however the only negative was that they did not replace our coffee and between having one in the afternoon and wanting another in the morning; we didn’t have enough.
Our room was located 2 floors above the bar and the first night it was rather noisy. The information provided told us the bar would close after 10 however there was still noise. Walls between rooms must also be thin and we had some loud neighbours.
Tanaya
Stayed 4 nights in Nov 2023
Response from Mukhtar on 27 Nov 2023
Dear Tanaya, We appreciate you taking the time out to share your experience with us. Thank you for the valued feedback, as this helps us identify areas which need potential improving. Thank you for the review. Kindest Regards, Mukhtar
8/10 Good
Shaldine
Business traveller
22 Nov 2023
Liked: Cleanliness, room comfort
Super stay
Fulfilled all our needs, super to see and iron, ironing board, kitchen utensils and facilities were super.
Great having TV in lounge and bedroom.
Extra towels would have been nice.
Shaldine
Stayed 3 nights in Nov 2023
Response from Mukhtar on 24 Nov 2023
Dear Shaldine, We appreciate you taking the time out to share your experience with us. We are delighted to learn you enjoyed your overall stay. Additional towels are readily available upon request. Thank you for the review and positive rating. Hurry back. Kindest Regards, Mukhtar
Dear Dora, Thank you for the amazing review.Hurry Back. Kindest Regards, Mukhtar
10/10 Excellent
Krystal
Business traveller
17 Nov 2023
Liked: Cleanliness, room comfort
Good option for business or longer travel
Was very happy with my stay here. A great option for business travel very near the Convention Center. Big apartments with good front desk assistance.
Krystal
Stayed 7 nights in Nov 2023
Response from Mukhtar on 18 Nov 2023
Dear Krystal, We appreciate you taking the time out to share your experience with us. It is great knowing the location, accommodation and staff have met your expectations. Thank you for the review. Kindest Regards, Mukhtar
10/10 Excellent
Harry
Business traveller
17 Nov 2023
Liked: Cleanliness, room comfort
excellent stay
Amazing apartment, very spacious, clean. Friendly professional staff.
Harry
Stayed 3 nights in Nov 2023
Response from Mukhtar on 18 Nov 2023
Dear Harry, Thank you for the amazing review. We are delighted to learn you enjoyed your stay. See you on your next visit. Kindest Regards, Mukhtar