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Reviews of Candlewood Suites Carrollton, an IHG Hotel

2.5 out of 5
Candlewood Suites Carrollton, an IHG Hotel
1296 Canton Rd NW, Carrollton, OH

Reviews

9.4

Exceptional

Rating 10 - Excellent. 218 out of 294 reviews" "
Rating 8 - Good. 54 out of 294 reviews" "
Rating 6 - Okay. 9 out of 294 reviews" "
Rating 4 - Poor. 9 out of 294 reviews" "
Rating 2 - Terrible. 4 out of 294 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Albert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property itself was fine...but there was a lot of construction guys staying there...there were empty cases of beer all over the place.
Stayed 1 night in May 2024

2/10 Terrible

William

Travelled with family
Disliked: Amenities, property conditions & facilities
People drinking outside and loud.
Stayed 1 night in May 2024
Response from General Manager on 20 May 2024
I'm so sorry to hear that. Our outdoor gazebo area is a wonderful place for our guests to gather and visit. I'm sorry if this was a little more than that. The front desk is always willing to assist. Thank you for your stay.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on 20 May 2024
Thank you for your stay.

4/10 Poor

Delbert

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Footfall noise from the second floor was terrible. You desperately need a sound evaluation and corrective measurers.
Stayed 2 nights in May 2024
Response from General Manager on 10 May 2024
Thank you for your feedback.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a very good on price and the high quality of the rooms
Stayed 2 nights in May 2024
Response from General Manager on 10 May 2024
Thank you.

10/10 Excellent

Brian

Liked: Staff & service, amenities, property conditions & facilities
Well run hotel
Stayed 3 nights in Apr 2024
Response from General Manager on 23 Apr 2024
Thank you.

10/10 Excellent

Gregory

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 11 Feb 2024
Thank you for your stay

10/10 Excellent

Allen

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great…thanks for all the appliances, chairs etc.
Stayed 2 nights in Nov 2023
Response from General Manager on 2 Dec 2023
Wonderful! Thank you.

8/10 Good

Allen

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for the weekend!!
Our stay was a great stay except for the diesel trucks sitting idling throughout the nights. That makes it hard to get a goodnights sleep. I wish you could have a breakfast buffet also. A current listing of restaurants with addresses would have been great help.
Stayed 2 nights in Oct 2023
Response from General Manager on 31 Oct 2023
Thank you for your stay and letting us know about your time here. I do apologize for the trucks we do encourage them to park away from the building to assist with this. Yes Candlewood, as a brand, does not offer a breakfast. However, we do stock a large variety of items in the Cupboard to fill the need. Thank you again.

8/10 Good

Kathy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was good. Room was clean. For a 2 queen room, there wasn't much space for 3 adults. But they accommodate for pets and my service dog was happy there. The overall cleanliness of the halls were not great as many construction workers tracked in dirt and mud.Everything else was as you'd expect from a modest hotel.
Stayed 2 nights in Oct 2023
Response from General Manager on 12 Oct 2023
Kathy, thank you for your stay and feedback. You are correct, the halls do require a large amount of attention and we do everything we can to maintain this. Thank you again.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from General Manager on 12 Oct 2023
Thank you.

8/10 Good

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just drove through and stayed for one night but it was a really nice place. Everything seemed super clean besides behind the bathroom door (floor needed to be swept/vacuumed) shower was excellent, best water pressure and they don’t use cheap no brand soaps, they had dove shampoo, conditioner and body wash! I would definitely recommend!
Response from General Manager on 27 Sept 2023
Thank you for your stay and I will being the floor issue to the attention of the staff. I apologize, this should not have occurred. Thank you for the recommendation.

10/10 Excellent

Lisa

Stayed 1 night in Sep 2023
Response from General Manager on 27 Sept 2023
Thank You!

10/10 Excellent

Rozanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
The water pressure was completely amazing! The staff were super friendly. Bed was super comfortable. The hotel was cleaned and so was our suite.
Stayed 1 night in Sep 2023
Response from General Manager on 27 Sept 2023
So happy to hear that you enjoyed your time with us. Thank you.

10/10 Excellent

Van

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little town, the hotel was clean and in excellent shape!
Stayed 1 night in Aug 2023
Response from General Manager on 27 Sept 2023
Thank you for your visit.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!!
Excellent!!! Great service and very clean! We wish we could have same hotel everywhere we go on vacation!
Stayed 1 night in Aug 2023
Response from General Manager on 27 Sept 2023
Glad you were able to enjoy your time with us. Thank you.

4/10 Poor

LaLainya

Travelled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I booked and paid for my room. I was trying to go to a cave and visit the Ark Experience but I was relying on Google Maps and something messed up and it took me to a L & L Lumber Liquidators 2 hours in the opposite direction. I called and talked to the hotel before and told them I was planning to go to the ARK and would be checking in late. I called after I got lost and told them what happened and I was now 6 hours away. They ASSURED me my room was paid for and would be waiting whatever time I got there. Driving down dark, unlit, dirt roads with wildlife jumping in the road in front of me made that drive even slower. I got there at 3am and the girl at the desk told me they cancelled my room. I asked her what am I supposed to do and she told me "go to another hotel" I said but I PAID for this one, I am not paying for another one...she kinda shrugged at me. She told me there was nothing she could do, I asked if she expected me to sleep in my car in the parking lot when I had given them money for a room. She told me I didn't pay them, I paid Expedia and I could sleep where I wanted, just not in one of the hotels rooms. I demanded the name and number of the hotel manager and regional manager. SHE REFUSED to provide them. She called the manager,and suddenly there was a room available. She made me give her a new credit card, so I am pretty sure I paid Expedia AND the hotel for this room. VERY RUDE. She was the rudest person I dealt with on my whole trip. Stay next door!
Stayed 1 night in Aug 2023
Response from General Manager on 27 Sept 2023
As stated in previous responses, we are greatly sorry for all the trouble throughout your whole journey. I can feel your frustration as each review posted has become more intense. As explained at check out, the card given at check in only had a 10 authorization placed for incidentals which was released at check out. I also hope the extra hours extended where able to help with resting and resetting after the previous day. Best of luck on your future journeys.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice!
It was super easy to check-in and get settled. Super nice room, gym, and pool. We would have liked to have had breakfast available, but we knew when we booked it that that was not an offer. Overall, very nice!!
Stayed 1 night in Aug 2023
Response from General Manager on 22 Aug 2023
Thank you for your stay. Keep in mind we always keep an assortment of items available in the Candlewood Cupboard if that helps throughout your stay.

10/10 Excellent

Kim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Rooms
Stayed 1 night in Aug 2023
Response from General Manager on 22 Aug 2023
Thank you.

6/10 Okay

Annette

Liked: Staff & service, room comfort
Loved the staff, a few property items to address
First, I want to say the front desk people were top-notch--friendly and helpful. The cleanliness I gave an okay because there was a slight odor in the room when we entered that wasn't altogether pleasant. Not sure what it was. Otherwise, the room and bathroom were very clean. The condition of the room and bathroom was great; I gave the overall condition of the property an "okay" because the hallway carpet is wrinkled (as though it needs re-stretching). The room itself was comfortable, though.
Stayed 3 nights in Aug 2023
Response from General Manager on 22 Aug 2023
Thank you for your feedback. We are aware of the hallway carpet and are in the process of getting it scheduled for replacement. Thank you for your stay.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facility
Stayed 1 night in Aug 2023
Response from General Manager on 15 Aug 2023
Thank you for your feedback

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from General Manager on 15 Aug 2023
Thank you for your stay.

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a quick overnight stay here and would have loved to stay longer.
Stayed 1 night in Jul 2023
Response from General Manager on 15 Aug 2023
We look forward to that opportunity.

10/10 Excellent

Eugene

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from General Manager on 15 Aug 2023
Thank you.

8/10 Good

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here while visiting Canton for enshrinement weekend. Further away than I'd have preferred but the prices were not jacked up for HOF weekend. Property is clean, quiet, safe and the staff were friendly and accommodating.
Stayed 3 nights in Aug 2023
Response from General Manager on 15 Aug 2023
Thank you for visiting and enjoying the festivities. I hope we contributed to a fun trip.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from General Manager on 15 Aug 2023
Wonderful! Thank you.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great. Everyone was very nice
Stayed 2 nights in Aug 2023
Response from General Manager on 15 Aug 2023
I'm glad we were able to provide a positive stay.

10/10 Excellent

scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Response from General Manager on 15 Aug 2023
Thank You!

10/10 Excellent

TODD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and inviting the studio suite worked perfectly for our family
Stayed 2 nights in Aug 2023
Response from General Manager on 15 Aug 2023
I'm glad you enjoyed your stay.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from General Manager on 15 Aug 2023
Thank you for your feedback.

8/10 Good

Gregory, Sherwood

Stayed 1 night in Aug 2023
Response from General Manager on 27 Sept 2023
Thank you for your stay.

10/10 Excellent

Tonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from General Manager on 15 Aug 2023
Thank you!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from General Manager on 15 Aug 2023
Thank you for your stay.

10/10 Excellent

Craig, beavercreek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from General Manager on 27 Jul 2023
Thank you for your stay.

10/10 Excellent

steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from General Manager on 24 Jul 2023
Thank you.

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great staff, great pool
Stayed 1 night in Jul 2023
Response from General Manager on 24 Jul 2023
Thank you.

10/10 Excellent

Amy

Stayed 1 night in Jul 2023
Response from General Manager on 24 Jul 2023
Thank you.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from General Manager on 24 Jul 2023
Thank you.

10/10 Excellent

Melinda

Travelled with family
Great place to stay, friendly staff and love having a kitchen in the room!!
Stayed 4 nights in Jul 2023
Response from General Manager on 17 Jul 2023
It is a wonderful feature. Thank you for your stay.

10/10 Excellent

Nancy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I could bring my dog
Stayed 1 night in Jul 2023
Response from General Manager on 11 Jul 2023
Wonderful!

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from General Manager on 11 Jul 2023
Thank you.

2/10 Terrible

Jane

Stayed 1 night in Jul 2023
Response from General Manager on 15 Aug 2023
Additional feedback would be appreciated.

10/10 Excellent

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
Nice suite!
Stayed 4 nights in Jun 2023
Response from General Manager on 11 Jul 2023
Glad to have you.

10/10 Excellent

Julianne

Stayed 4 nights in Jun 2023
Response from General Manager on 11 Jul 2023
Thank you for your stay.

10/10 Excellent

Melissa

Stayed 4 nights in Jun 2023
Response from General Manager on 17 Jul 2023
Thank you for your stay.

10/10 Excellent

Tianyi

Stayed 1 night in Jun 2023
Response from General Manager on 11 Jul 2023
Thank you.

8/10 Good

Cheryl

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Bathtub did not drain for showers. Lots of noise from the room above.
Stayed 1 night in Jun 2023
Response from General Manager on 20 Jun 2023
Thank you for bringing this to our attention. We will make sure it is corrected. Thank you for your stay.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Nice facility
Stayed 3 nights in Jun 2023
Response from General Manager on 8 Jun 2023
Thank you.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from General Manager on 8 Jun 2023
Thank you.