Here is our overall experience:
1. The phone number posted by the hotel is incorrect. When I called to arrange a taxi pickup from the bus station, the man at the other end told me to dial another number.
2. The front desk is not knowledgeable about the terrain of the area. From the bus station to the hotel is downhill, but the front desk said to go uphill, which is the opposite direction.
3. The front desk is a gift shop that is only open from 8am to 6pm. There is no one on duty outside these hours.
4. The entrance is completely obstructed by gift shop stands. One entry door is open, the other door remains locked shut. The door is very narrow, barely fitting the width of a person. Stairs at the entry door makes moving luggages extremely difficult. There is no elevator. Access to rooms is through stairs only. There is no ramp for luggages. Entry, lobby, and staircase are all very tight spaces, but the hotel staff does not help carry your luggage.
5. For two people, the hotel provides one regular bed cover. The other bed cover is much narrower, thinner, and shorter. It only covers a person from the chest to the ankles. It is very bothersome and causes you to catch a cold. Towels for the shower is also one regular size, and the other one much smaller. The hotel provides no explanation and no remedy to this issue.
6. Instant coffee and tea bags are not provided.
7. The room is spacious and clean. All heat radiators are working well.