Standard Room, 2 Queen Beds, Non Smoking

Reviews of Red Roof Inn Charlotte - Airport

2 out of 5
Red Roof Inn Charlotte - Airport
2625 Little Rock Road, Charlotte, NC

Reviews

5.6
Rating 10 - Excellent. 157 out of 1003 reviews" "
Rating 8 - Good. 206 out of 1003 reviews" "
Rating 6 - Okay. 165 out of 1003 reviews" "
Rating 4 - Poor. 187 out of 1003 reviews" "
Rating 2 - Terrible. 288 out of 1003 reviews" "

5.8/10

Cleanliness

6.4/10

Staff & service

5.2/10

Amenities

5.4/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

8/10 Good

Jaimia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The motel looks a little rough on the outside but the room was newly remodeled, very clean and modern. You can tell they’re doing a lot of work on the grounds too, so I’m sure eventually this place will be even better. I think it was great for the price. Every staff member we interacted with was very polite and helpful. It seems like a family owns the property and most of them work there. Front desk guy went above and beyond for me when I checked in. My only true complaint was the air unit in our room was did not blow cold air, only room temp fan air. We didn’t spend that much time in our rooms during our weekend stay so it was tolerable. But I did notify the desk upon checkout and he said he would let the appropriate person know. Also, the planes landing at Charlotte AP fly a bit low above the motel. I thought it was really cool to witness each time but I can see how some ppl might find the jet engine noise a bothersome at times. It did not affect my stay, personally. I would stay here again.
Stayed 2 nights in May 2024

8/10 Good

Rosemarie

Liked: Cleanliness, staff & service
In process or remodeling. Looks run down on the outside. Looks undesirable. The room was completely new. Very nice inside. Need to supply incidentals for travelers without due to unexpected stays.
Stayed 1 night in May 2024
Response from Management on 14 May 2024
we are happy that you enjoyed your stay and we will take into consideration of what you mentioned.

2/10 Terrible

Gabriela

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Management on 15 May 2024
thank you for your feedback, we are sorry that you did not enjoy your stay, let us know where we fell short

4/10 Poor

Melissa

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
attendant was helpful and super nice. unfortunately, ended up with bed bug bites after only a 5 hour stay. convenient for closeness to airport and grateful for a shower and nap after a whole day of travel and delayed flights.
Stayed 1 night in May 2024
Response from Olivia RediResponse Specialist on 13 May 2024
Hello Melissa, I appreciate you sharing your feedback following your stay at the Red Roof Inn Charlotte - Airport. I am glad you found our staff to be nice and helpful, our location was convenient for your purpose and all the other kind remarks highlighted. However, I was saddened to read that your stay fell short of your expectations due to the insects you reported. Humble accept our apologies for any inconvenience this may have caused. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

8/10 Good

Danny

Disliked: Cleanliness, staff & service, property conditions & facilities
Construction and noisy occupants
Stayed 2 nights in Apr 2024
Response from Samantha RediResponse Specialist on 12 May 2024
Thank you for your review, Danny. The staff at the RED ROOF INN CHARLOTTE - AIRPORT and I were so glad we earned your 4/5 score following your stay. However, you indicated that the construction that was taking place and the noise disturbance from the other guests hindered your experience. This was truly disheartening to hear, and we do sincerely apologize for the inconvenience it caused. Nevertheless, feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue in real time to ensure you're comfortable. Thank you for sharing your feedback and we hope that you will give us the opportunity to provide you with an even better experience the next time you're in the area. Sincerely,Samantha Red Roof Management RediResponse Specialist

4/10 Poor

sarah

Business traveller
Disliked: Cleanliness, staff & service, amenities
The front desk attendant was very rude upon arriving after midnight. I asked to be placed in a more well lit area as I was traveling alone but he was not accommodating so I took the first room available. The room looked recently updated, however the floor was very dirty as well as the towel and top blanket. I encountered an aggressive man immediately outside, other people who seemed to be living there, and tons of garbage around the property. The second night I was there involved a group of men partying in the parking lot until 4am. It was just an unsafe environment and not worth the hassle of trying to save some money on a place to lay your head and shower. DO NOT RECOMMEND, spend the extra money!
Stayed 2 nights in May 2024
Response from Management on 6 May 2024
we are sorry to hear about your experience with us the two days that you stayed, I would like to offer my apologies if my night clerk was rude and unaccommodating. this is not the behavior we expect from anyone at our property. we are a very safe property and do not allow anyone to be out roaming around at any time, so we will view the cameras that are in our parking lot to see the guest you said were out till 4am and we will handle that accordingly, we are saddened that you would not recommend us for a stay but we do hope you would give us another chance to give you a better stay.

2/10 Terrible

Brandon, Groves

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Management on 3 May 2024
we are sorry to hear that you did not enjoy your stay, we will work hard to make the necessary adjustments to make a better experience

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is getting many updates and not everything is ready. But the room was very clean and nice. The bed was so comfortable. The front desk person was so helpful since I was stranded there because my connecting flight was delayed until the next day. Also itis close to the airport. I would stay there again.
Stayed 1 night in Apr 2024
Response from Management on 1 May 2024
thank you for your feedback, we are pleased that you enjoyed your stay with us.

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was conveniently close to the airport and that worked best for us. The planes were loud because it was close, but that didn’t bother us. Kam checked us in. He was very attentive and pleasant.
Stayed 1 night in Apr 2024
Response from Management on 1 May 2024
thank you for your feedback and thank you for your business, we are glad that you enjoyed your stay with us. we always strive to make everyone feel welcomed and provide the best service possible.

8/10 Good

Cedric

Liked: Cleanliness, staff & service
It's up and coming so let's just wait and see
Stayed 1 night in Apr 2024
Response from Toni-Ann RediResponse Specialist on 30 Apr 2024
Dear Cedric,Thank you for taking the time to complete our guest survey. We appreciate your 4/5 score after your recent stay at the Red Roof Inn Charlotte Airport. It seems that you were pleased with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. We look forward to seeing you in your future travels, to improve your impression of our hotel.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 Good

Stephanie

Travelled with pets, Travelled with partner
Disliked: Amenities
Outside had so much furniture from the inside must’ve been renovating however these 2 vehicles were stopping and the people would get out to go through trash and get the furniture which is whatever however the people was going up to doors mine and checking the doors trying to get in it ….not cool
Stayed 1 night in Apr 2024
Response from Olivia RediResponse Specialist on 25 Apr 2024
Hello Stephanie, Thank you for rating your recent stay at our Red Roof Inn Charlotte - Airport. The situation you described regarding the furniture outside and the other concerns mentioned are truly regrettable. I am very sorry for your experiences. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

8/10 Good

Donna

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Accessible to the city of Greenville
Stayed 1 night in Apr 2024
Response from Manager on 22 Apr 2024
we thank you for your business, glad that you enjoyed your stay with us.

10/10 Excellent

Nathaniel

Stayed 1 night in Apr 2024
Response from Olivia RediResponse Specialist on 13 May 2024
Hello Nathaniel, The staff at the Red Roof Inn Charlotte - Airport and I are delighted to see your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

8/10 Good

Kristerfer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on 19 Apr 2024
thank you for your feedback we really enjoyed you staying with us, and this helps let us know how we are doing

4/10 Poor

James

Travelled with family
Disliked: Amenities, property conditions & facilities
Property under renovation, key card didn't work, No water pressure, my home kitchen sink sprayer would have worked better as a shower. Guest next door was loud all night long
Stayed 1 night in Apr 2024
Response from Management on 19 Apr 2024
we are sorry to hear about your stay, but we are no longer days inn when you stayed with us, but we will continue to look into this matter and make sure the water pressure is where it needs to be

2/10 Terrible

swatilekha

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
terrible spot..room was very dirty and had bed bugs. We checked out immediately.
Stayed 1 night in Apr 2024
Response from Management on 19 Apr 2024
we are sorry to hear, about your experience, we are no longer days inn all rooms are newly renovated and we do not have any bed bugs nor did we have them when you stayed, pest control is done monthly

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking sucked
Stayed 1 night in Mar 2024
Response from management on 1 Apr 2024
thank you for your feedback and we will take this into consideration

4/10 Poor

Alicia

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was nice and friendly it was only to rest my head before an early flight. Room key didn’t work to enter the door. The front desk guy had to use a manual key. The room reeked of cigarette smoke.
Stayed 1 night in Mar 2024
Response from management on 1 Apr 2024
thank you we are very pleased that you found our staff to be nice and friendly, we will get with the company who makes the locks and see if we can figure out why the door didn't work when you stayed, and we do apologize if the room smelled like smoke, as our rooms are none smoking, but it hard to stop the rule breakers, but we are trying our best, thank you for your business and hope to see you again soon, when you are back in town

8/10 Good

Tamara, Zumbrota

Business traveller, Travelled with partner
Liked: Staff & service
Convenient to airport
Stayed 1 night in Mar 2024
Response from management on 1 Apr 2024
we thank you for your feedback, we really enjoyed your business and hope to see you again soon

6/10 Okay

Santhosh Kumar

Stayed 2 nights in Feb 2024
Response from management on 25 Mar 2024
thank you for your feedback

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from management on 29 Feb 2024
thank you for your feedback

2/10 Terrible

Taylor

Disliked: Cleanliness, staff & service, property conditions & facilities
The property had no running water for half the day
Stayed 1 night in Feb 2024
Response from management on 1 Mar 2024
thank you for your feedback.

2/10 Terrible

Taylor

Stayed 1 night in Feb 2024
Response from management on 25 Mar 2024
thank you for your feedback

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty, Noisy Rooms
Front desk staff was friendly, the bed linens were clean, and the heater was functional, which is about all I can say that is positive about this place. The room itself was filthy; I don’t think the toilet had been cleaned in days at least and the surfaces throughout were sticky and unclean. The door was so thin, it almost sounded like there was no door at all for all the noise that came through. The facility is under construction, so maybe improvements will be made there, but they definitely need to work on cleanliness.
Stayed 1 night in Jan 2024
Response from management on 1 Mar 2024
we are sorry for any inconvenience, we are currently doing renovations making the hotel better for our guests, we will take into consideration of everything that you have mentioned and get with all departments as necessary

2/10 Terrible

Joseph

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from management on 8 Feb 2024
thank you for your feedback and your business

10/10 Excellent

Jatin

Stayed 3 nights in Jan 2024
Response from management on 8 Feb 2024
thank you for your feedback and your business

2/10 Terrible

Humberto, Santo Domingo

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were people putting loud music until 3 am I couldn't sleep. You did nothing.
Stayed 1 night in Jan 2024
Response from management on 22 Jan 2024
we are sorry to hear about you experience, we do see that you were close to the office. and you nor any other guest complained to our front desk about loud music, we always encourage guest to always make any complaints to the front desk so that we can handle any and all issues to make everyone enjoy their time while being on our property

10/10 Excellent

Adrienne

Stayed 1 night in Jan 2024
Response from management on 29 Feb 2024
thank you for your feedback

2/10 Terrible

Jerry

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The water was out the entire first day that me and my friend stayed, and we even saw a roach crawling along the sink. When we checked out and were a few minutes away, we called the staff to let them know we had left an item there. They completely ignored us and threw it away. If you're in Charlotte for any sort of event, DO NOT stay here.
Stayed 2 nights in Jan 2024
Response from management on 22 Jan 2024
we are sorry to hear, yes we had a water break friday that we were waiting for charlotte water to fix, that was not in our control. and we will look into the matter of the item that you said that you left in your room after checking out as no reports has been documented of you calling that you left anything in the room as our housekeeping staff is great with bringing to the office of what they find in the room long as its not any food

4/10 Poor

charlotte

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was construction in a lot of rooms surrounding mine that I wasnt aware would be happening. There were old food remains under the heater register and it wasnt the cleanest room overall. But the biggest issue was that our water was shut off for an entire day and when addressed they said it was just the town but there was water at other places I went to. A cheap hotel stay for a reason.
Stayed 2 nights in Jan 2024
Response from management on 22 Jan 2024
we are sorry for any inconvenience we are undergoing renovations which we do have posted up, and we are sorry about the water, the water was cut off as there was a leak in the pipe from the city coming to our hotel so the city had to cut the water off to get the leak fixed we are sorry they took longer than expected.

2/10 Terrible

Rouzbeh

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from management on 22 Jan 2024
thank you for your feedback

2/10 Terrible

Harley, Fancy Gap

Disliked: Cleanliness, staff & service, property conditions & facilities
Light and bathroom did not work lamp light was not working shower or the sink drain did not drain places filthy whatever you want me to do when we get back next Saturday
Stayed 1 night in Jan 2024
Response from management on 22 Jan 2024
we are sorry to hear, we did check the lighting in the room after you checked out and all the lights worked, we are aware that you checked in around 5 in the afternoon and complained about the drain after 11pm which at that time we do not have a maintenance person. we will make sure your next visit is a better one

4/10 Poor

elliot

Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from management on 22 Jan 2024
thank you for your feedback

2/10 Terrible

Johanna

Travelled with family and small children, Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I paid for a room with microwave and fridge and still got a room with none. Couldn’t heat up any of my food
Stayed 1 night in Jan 2024
Response from management on 22 Jan 2024
we are sorry that the room you were given did not have a fridge or microwave. as we are under going renovations most amenities have been taken out of the room so we can replace with new after renovations but if that was a need we could have moved you to a room which still had one in it, also there is a microwave in the lobby that guests can use

6/10 Okay

Matt

Stayed 1 night in Jan 2024
Response from management on 8 Feb 2024
thank you for your feedback and thank you for your business

10/10 Excellent

Nicole

Travelled with family and small children, Travelled with partner
Liked: Staff & service
I only rated the property at a 3 because they are remodeling at the moment so it’s a bit of a mess but to be expected Our favorite part was watching the planes going over and hearing them I’ll be back a decent price for a clean room and friendly employees
Stayed 1 night in Jan 2024
Response from management on 22 Jan 2024
thank you so much for that, we are glad that you enjoyed your stay and hope when you do come back renovations will be done

2/10 Terrible

Betzabe

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I called to ask about my reservation and they never found it....
Stayed 2 nights in Dec 2023
Response from management on 22 Jan 2024
we are sorry to hear, we do not have any control over the booking company and how they send us the reservation, once you make the reservation we have to wait until the booking company sends it to us, and if you called to check your reservation before they send it to us then we are not going to be able to find it.,

4/10 Poor

Jonathan

Disliked: Cleanliness, property conditions & facilities, room comfort
Friendly staff but hotel in disrepair
Friendly staff but rooms are in disrepair, unclean bathtub. Yes the office was being renovated but the rooms did not appear to have basic maintenance performed.
Stayed 1 night in Jan 2024
Response from management on 22 Jan 2024
thank you for your feedback and we are sorry to hear, but we are under going renovations but we will continue to make sure the rooms which have not been renovated yet continue to stay in standards

10/10 Excellent

Ice

Liked: Amenities
The room was clean but the tub drain slowly and there was a Roach I only saw one alive and killed it but we were only there for a few hours after an overseas flight delay. The place was super close to the airport.
Stayed 1 night in Jan 2024
Response from management on 22 Jan 2024
we are glad that you enjoyed your stay overall, we will investigate along with our pest control company of this problem and work closer with our maintenance team to make sure there is no slow drains in any room

2/10 Terrible

ilenia

Stayed 1 night in Jan 2024
Response from management on 8 Feb 2024
thank you for your feedback, and thank you for your business

6/10 Okay

James

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
We didn’t have a high expectation in the beginning. The linens were clean. The problem was the smell of the weed but I understand there is nothing they can do about it. The office staff was friendly. Overall, our staying was fine. Little overpriced.
Stayed 2 nights in Dec 2023
Response from management on 8 Feb 2024
thank you for your feedback and your business. and we are continuously trying ways to stop people from breaking they rules of hour property. we are glad you enjoyed your stay overall

2/10 Terrible

Yesenia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old stuff in the room.
Stayed 1 night in Dec 2023
Response from management on 22 Jan 2024
we are under renovations when it gets completed everything in the room will be new

8/10 Good

Oscar

Stayed 1 night in Oct 2023
Response from management on 22 Jan 2024
thank you for your feedback

2/10 Terrible

Charles

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Issue with heating, curtains ripped!
Stayed 1 night in Nov 2023
Response from management on 5 Dec 2023
we are sorry to hear, we will look into the matter of the heating issue, we are currently under renovations so everything will be getting replaced

10/10 Excellent

Felix

Stayed 5 nights in Sep 2023
Response from management on 20 Nov 2023
thank you for your feed back

2/10 Terrible

Gavkhar

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty and broken items in the room. Need to be replaced the toilet bath tab. Carpet really dirty and rooms smell really bad, and really expensive for that nasty room
Response from management on 20 Nov 2023
thank you for your feedback, we are sorry to hear that you were not happy with out property, but we are taking into account of all that you mentioned as we are currently under reservations,

2/10 Terrible

Robert

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Dilapidated building appears to be in the tear down stage of a remodel. Various wreckage scattered around. Our bathtub drain and plug had fallen through leaving an open jagged rusted hole. The ball on the water valve was unattached and hanging. Homeless guy sleeping on the sidewalk at the front of the building.
Response from management on 20 Nov 2023
we understand that you may not have been happy with your stay, but we do not have homeless people sleeping anywhere outside of our property, lets please not make up things that are not true,

2/10 Terrible

wilmer

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
This property it was very dirty also the shower it was not working we couldn’t take shower and it was bad smell
Stayed 1 night in Oct 2023
Response from management on 13 Nov 2023
we are sorry to hear about your experience, we see that you checked in super late, but if you had reported this to the front office we would have changed your room out immediately

4/10 Poor

Alexis

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Although a cheap hotel, the room was disgusting. I wasn’t expecting the highest quality, but I do expect there to not be mold in the bathroom. And that bedding and floor isn’t sticky. We checked in late in the evening and the night clerk was not very welcoming or friendly.
Stayed 1 night in Oct 2023
Response from management on 20 Nov 2023
we are sorry to hear about your experience at our location, we are currently undergoing renovations and when we are done we would love for you to come out and give us another chance

2/10 Terrible

Judy

Disliked: Staff & service
Just don't
Stayed 5 nights in Oct 2023
Response from management on 13 Nov 2023
we are sorry to hear