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Nice hotel. Small rooms but very nice. Staff was nice. Eight minute drive to the convention center which was nice. Easy drive to get to the hotel. Parking each night thru the hotel is an ADDITIONAL $50. Or that’s just normal for hotels in Chicago ? Got a $70 ticket during my time checking in to the hotel. Maybe it’s just a learning curve staying in Chicago.
Las habitaciones estaban minimanete dañadas como la pueta del baño y hace falta que den mas muestras de shampoo y acondicionador ya que a lo mucho son para 2 personas y eso apenas
The ice machine and vending machines were broken and the rooms and hallways were not clean, there was a mysterious stain on our sheets too. Also very minimal hot water.
It was a good cheap option for just staying there to sleep but not to spend too much time in. It was also very dry in the room.
It was close walking distance to pretty much everything and I loved the area a lot! Staff was friendly too! I would say, if you’re okay with a bit of a run down room in exchange for a good price and good location with lots around, then this is a good option.
Keanna
Stayed 3 nights in Apr 2024
4/10 Poor
Rob
20 Apr 2024
Rob
Stayed 2 nights in Apr 2024
Response from BWGP on 22 Apr 2024
Thank you for taking the time to write this review, it is disheartening to learn you did not enjoy your stay. Reviews like yours are extremely helpful in our ambition to continuously improve and I hope you'll return to see how we grow.
Good location for conventions at McCormick place and similar. Easy access to bus/trains/walking. Great park across the street.
Con - Pillows should all be replaced...zero structure. Cosmetically, could be better but suitable if you need convenient lodging.
This hotel is in the perfect place. Its a mile from wintrust arena and Millennium Park. Plus there plenty of food options on Michigan or Jewel Osc near by.
Great location, easy access to L and subway, and breakfast, lunch and dinner options at attached bakery and restaurant.
Amanda
Stayed 5 nights in Apr 2024
8/10 Good
Christopher
Travelled with partner
6 Apr 2024
Liked: Cleanliness, staff & service, amenities
I enjoyed my stay overall. Nice, budget hotel with clean, comfortable, rooms. My only complaint is that the hotel is very noisy and the rooms aren’t soundproof at all as I was able to hear conversations in the next room. I would most likely stay again for the convenience of the location, great price, and welcoming staff.
Christopher
Stayed 4 nights in Apr 2024
4/10 Poor
Ashley
5 Apr 2024
Ashley
Stayed 1 night in Apr 2024
10/10 Excellent
Melissa
5 Apr 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Melissa
Stayed 1 night in Apr 2024
8/10 Good
Catalina
3 Apr 2024
Liked: Cleanliness, staff & service
Parking
Catalina
Stayed 2 nights in Mar 2024
4/10 Poor
Paul
3 Apr 2024
Paul
Stayed 1 night in Apr 2024
Response from D. Valdez on 24 Apr 2024
Thank you for reviewing us here at the Best Western Grant Park hotel. I am sorry to see that your stay with us was not up to par with your standards. I would love to hear anything about what went on during your stay to improve it for the next guest. We hope you allow us a chance to host you again in the future and make this stay up to you.
No parking, walk two blocks to nearest parking garage dragging luggage, no breakfast, staff ok, lobby had people sleeping in chairs with clear blue trash on floor
Jamie
Stayed 1 night in Mar 2024
Response from D.Valdez on 3 Apr 2024
Thank you for reviewing the Best Western Grant Park hotel. I understand how frustrating parking can be, that's why we offer valet parking with 24/7 access to your vehicle. We also have some nearby options, the closest being a 2 minute walk from the hotel. Breakfast is offered at our brand new restaurant, Mei's, and our guests receive a 10 off coupon upon arrival. I will be passing these comments along to the team so that we may continue to uphold the Best Western standards to all of our guests. I welcome the opportunity to make this stay up to you, we hope to host you again soon!
The room smelled like a sewer because the toilet was broken. When requested, maintenance did replace the broken bolt that held the toilet to the floor, but not the wax seal. There were multiple other maintenance issues as well. Additionally, supplies like coffee and clean towels were not replaced. And the walls were so thin, we could hear what the neighbors were discussing.
Vanessa
Stayed 4 nights in Mar 2024
Response from D.Valdez on 2 Apr 2024
Thank you for taking the time to review us here at the Best Western Grant Park hotel. I am taking the appropriate steps to rectify the issues you mentioned immediately. I have alerted our Chief Engineer, so that he may use it to further develop his team. I offer my sincerest apologies for the inconveniences you experienced during your stay. We hope you give us a chance in the future to make this stay up to you.
Large comfy room, perfect location for walking to Art Gallery or Museums, friendly helpful staff, no frills hotel is a good value, Trader Joe’s one block away and a Paris style pastry shop in Hotel
Breakfast was included in room purchase but they only had coffee
Patricia
Stayed 1 night in Mar 2024
8/10 Good
Rehan
28 Mar 2024
Rehan
Stayed 3 nights in Dec 2023
10/10 Excellent
Kaitlin
27 Mar 2024
Kaitlin
Stayed 2 nights in Mar 2024
4/10 Poor
sunshine
26 Mar 2024
sunshine
Stayed 2 nights in Mar 2024
Response from D.Valdez on 20 Apr 2024
Thank you for reviewing us here at the Best Western Grant Park hotel. I am sorry to see that we may have missed the mark, we would love to hear about any specifics as we are always looking for ways to improve. Feel free to reach out to voice any concerns!