2 restaurants, breakfast, lunch, dinner served; American cuisine
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Reviews of Chicago Athletic Association, a Hyatt Hotel

4.5 out of 5
Chicago Athletic Association, a Hyatt Hotel
12 South Michigan Avenue, Chicago, IL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 679 out of 1000 reviews" "
Rating 8 - Good. 184 out of 1000 reviews" "
Rating 6 - Okay. 79 out of 1000 reviews" "
Rating 4 - Poor. 41 out of 1000 reviews" "
Rating 2 - Terrible. 17 out of 1000 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful old Building full of amazing history.
Stayed 2 nights in Apr 2024
Response from JP Cook on 17 May 2024
Thank you!

10/10 Excellent

stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful unique hotel. Highly recommend and would definitely stay again.
Stayed 2 nights in Mar 2024
Response from Jose on 14 May 2024
Thank you for your review. We’re so glad to hear that you enjoyed your stay and that this was a perfect location. Thank you for recommending it! We look forward to your next visit.

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a nostalgic hotel with amazing service. Had a great time!
Stayed 3 nights in May 2024
Response from Serena G on 7 May 2024
Mike, Thank you for your review! Glad you had a great time, and looking forward to your future stay with us!

10/10 Excellent

Richard

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Serena G. on 1 May 2024
Richard, Thank you for your review!

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful place with so much history.
Stayed 2 nights in Apr 2024
Response from Kristen K. on 29 Apr 2024
Thank you and come back soon!

10/10 Excellent

Marilyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolutely wonderful hotel with excellent staff. It is so well located and we thoroughly enjoyed everything about this beautiful place.
Stayed 5 nights in Apr 2024
Response from Serena G. on 23 Apr 2024
Marilyn, Thank you kindly for your review! We are excited to hear you enjoyed everything about our beautiful location. We hope to welcome you back in the future!

6/10 Okay

Alice

Stayed 4 nights in Apr 2024
Response from Kristen K. on 10 May 2024
We are sorry to learn the stay was less than satisfactory however we hope you will give us a second chance. Please don't hesitate to reach out upon a return booking so we can ensure a wonderful stay!

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly. Great central location to major attractions and public transport. I will definately stay here again.
Stayed 3 nights in Apr 2024
Response from Serena G. on 16 Apr 2024
Becky, Thank you for your review! We appreciate your choosing CAA as your place of stay and hope to welcome you back in the future.

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Very nicely renovated landmark in great location
Stayed 2 nights in Apr 2024
Response from JP Cook on 7 Apr 2024
Thank you

10/10 Excellent

Pamela

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from JP Cook on 7 Apr 2024
Thank you!

8/10 Good

Johanna

Stayed 1 night in Apr 2024
Response from JP Cook on 23 Apr 2024
Thank you we are sorry that this was not a perfect experience. We hope that we can welcome you back soon as I know we have so much to offer.

10/10 Excellent

Beth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and lots of things within the property and nearby.
Stayed 4 nights in Mar 2024
Response from JP Cook on 31 Mar 2024
Thank you!

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Chicago Athletic Association is incredible. The hotel itself has so many things to do that you could honestly spend the entire night exploring inside the building and never get bored. The structure of the hotel itself is beautifully built, unique, and fascinating. The staff was friendly, welcoming, and professional. The location is right across the street from Millennium Park and the lake is just beyond that. It's a great location and a great hotel. We had a wonderful time and would love to return!!
Stayed 1 night in Mar 2024
Response from Serena G. on 28 Mar 2024
Monica, Thank you for your review, we really appreciate it. We're glad you enjoyed your stay with us and what our hotel has to offer. We hope to welcome you back in the future to experience summer at CAA. Keep an eye on our website for future fun.

10/10 Excellent

Stephen, Providence

Travelled with partner
Beautiful lo by
Stayed 2 nights in Mar 2024
Response from Serena G. on 28 Mar 2024
Hello Stephen, Thank you for leaving a review! We absolutely love our lobby, too! Nothing like cozying up by the fireplace. We hope to welcome you back in the future.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a stunning hotel with gorgeous common spaces and interesting events on offer (one is a tour highlighting the history of the CAA, which we were unable to take this time, but hope to do another time), in a fabulous location (basically right across from the Art Institute of Chicago). The staff was terrific, too! Just be aware of resort fees surreptitiously added on by "third party" vendors (as we learned when checking out). These fees were to cover a couple of glasses of "complimentary" Prosecco, WIFI, use of bicycles and who knows what else that we were neither informed of upon check-in, nor used. The management kindly waived them when we pointed this out. Did I mention the staff was awesome?! Would definitely stay at the CAA again!
Stayed 3 nights in Mar 2024
Response from Serena G. on 25 Mar 2024
Hello Christine, Thank you kindly for your review. We really appreciate the candor and kind words. In the future with booking through us, all of the amenities that falls under the "Destination Fee" is listed on our website. We keep it up there so no one is caught off guard at check out when they see this charge. Thank you for having so much patience with us, we're glad to assist with anything. Please come back again.

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous, quirky hotel ! Loved my 5 day stay there. Great choice of bars in the hotel. We enjoyed Cindy’s and the atmosphere in the Sports bar on St Patrick’s day was electric . Would have liked our stay to be a bit cheaper but it is in a perfect position in an amazing American city. Get what you pay for !!!
Stayed 5 nights in Mar 2024
Response from Serena G. on 24 Mar 2024
Barbara, thank you so much for your wonderful review! We really appreciate your business and love for our hotel. Are you a World of Hyatt member? If not, sign up for a free membership and gain points for every Hyatt stay; this could lead to discounts on nights, spa days, and more! We hope to welcome you again in the future.

10/10 Excellent

Gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Great property with many amenities only disappointment was no coffee maker in room (instant coffee and tea provided) for the first quick coffee of the morning.
Stayed 4 nights in Mar 2024
Response from JP Cook on 19 Mar 2024
Thank you so much for this feedback we are truly happy that you enjoyed your stay with us.

10/10 Excellent

Dara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The architecture was fantastic, and there’s a roller skating rink inside which was fun. The rooms are very comfortable with plenty of space.
Stayed 2 nights in Jan 2024
Response from Serena G on 17 Mar 2024
Dara, Thank you for your review! We hope to have you back soon.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location, comfortable and clean room, nice common areas and rooftop bar/restaurant.
Stayed 4 nights in Mar 2024
Response from JP Cook on 15 Mar 2024
Thank you so much for this feedback!

8/10 Good

Cory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property very busy common areas
Stayed 1 night in Mar 2024
Response from Kristen K. on 5 Mar 2024
Thank you!

10/10 Excellent

Joe

Stayed 1 night in Mar 2024
Response from JP Cook on 24 Mar 2024
Thank you!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kristen K. on 5 Mar 2024
Thank you!

10/10 Excellent

Telesforo

Stayed 1 night in Feb 2024
Response from Serena G. on 21 Mar 2024
Telesforo, Thank you for your amazing review!

6/10 Okay

Amber

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful place to stay and there is plenty to do on the property and around. The lobby and game room are beautiful and classy. Our only downside was that the room was VERY hot. The thermostat cannot be adjusted because of the age of the building. We did call the front desk and they suggested we open our window (which doesn’t open), turn off the unit (which didn’t help) or we can switch rooms. We decided to just stick it out and stay in the room but otherwise, it was a lovely stay.
Stayed 1 night in Feb 2024
Response from Kristen K. on 26 Feb 2024
Thank you for the feedback from your recent stay with us! We are pleased to share that we recently went through an update and the thermostat can be adjusted in guestrooms however we are terribly sorry you were not properly informed during your stay. We hope to have an opportunity to welcome you back!

10/10 Excellent

Johanna

Stayed 1 night in Feb 2024
Response from Serena G. on 21 Mar 2024
Johanna, Thank you for your amazing review!

8/10 Good

Michael

Stayed 2 nights in Feb 2024
Response from Jose on 22 Feb 2024
Mr. Michael, Thank you for this feedback. We are happy you enjoyed the overall experience, We hope to welcome you back soon.

4/10 Poor

Christine

Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from JP Cook on 21 Feb 2024
We are truly sorry that this was not a good hotel experience for you.

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+ for CAA
Beautiful hotel with great staff (very accommodating and pleasant) and several fun dining options. Interiors are fantastic. Gym is well equipped. It can get a bit crowded in the bars during the weekend, but the energy is nice.
Stayed 4 nights in Feb 2024
Response from JP Cook on 21 Feb 2024
Thank you so much for taking the time to offer us some feedback on your hotel experience. We are truly happy that you enjoyed your stay. We hope to welcome you back soon.

10/10 Excellent

Lisa

Stayed 2 nights in Feb 2024
Response from Serena G. on 21 Mar 2024
Lisa, Thank you for your amazing review!

10/10 Excellent

Janny

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old World Quality and atmosphere: They CARE!
Our experience at this hotel was marvelous. So much attention to the history of the building, and the staff all shared a real appreciation and love for the place. I felt like I was in Europe, where everything matters, not just how things LOOK. From the old tiles, to the glass panels, the filagree on the iron railings, the furnishings, it was just all so quiet, clean and relaxed, with great choices for places to it right in house. I would not want to stay anywhere else in Chicago! The only drawback for some might be that they didn't seem to have a business room with computers and printers, which is handy for checking in with airlines or printing off boarding passes. However, they happily took care of doing this for me at the front desk. GREAT place!
Stayed 2 nights in Feb 2024
Response from Serena G. on 16 Feb 2024
Janny, This is such an amazing review, thank you so much for your candor! We absolutely LOVE our hotel and everything it has to offer. Not only do we pride ourselves on being a one stop shop, but the building itself is quite the experience, even if it's just in the decor. We appreciate you taking the time to notice everything in detail. We hope to have you back again in the future!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chicago Athletic Club, Hyatt Hotel
Great place to stay. Classic hotel and many restaurant options in the area. Clean rooms and friendly staff. Will stay there again while visiting Chicago.
Stayed 2 nights in Feb 2024
Response from Serena G. on 16 Feb 2024
Hello Anonymous, Thank you for your wonderful review! We are so happy to hear you enjoyed us and the many restaurants and other options we have available. We look forward to your future stay with us so please check out our website for updated events.

10/10 Excellent

April

Stayed 1 night in Feb 2024
Response from Serena G. on 21 Mar 2024
April, Thank you for your amazing review!

2/10 Terrible

Yan, Kirkwood

Stayed 1 night in Feb 2024
Response from Serena G. on 21 Mar 2024
Yan, We're sorry to hear that we were not able to exceed your expectations. We would appreciate it if you had a moment to share feedback so we may continue to improve our services.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from JP Cook on 13 Feb 2024
Thank you!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The room was lovely and we had a nice view but there were workers standing outside our room talking loudly. And then someone was smoking in their room and the smell permeated into ours. The bed was moderately comfortable.
Stayed 1 night in Feb 2024
Response from JP Cook on 13 Feb 2024
Thank you for this feedback we are happy you enjoyed the overall experience, and we are sorry for the areas we fell short on. We hope to welcome you back soon.

10/10 Excellent

Kathy

Travelled with partner
I absolutely love the ambiance of this historical hotel. There is so much do do, between the game room, delicious dining at the Cherry Circle room, several unique bars in the facility including Cindy’s rooftop bar overlooking Millennium Park. My only disappointment was paying extra to overlook Millenium Park, only to find out that the windows were blocked by the trim on the outside of the building.
Stayed 1 night in Jan 2024
Response from Kristen K. on 30 Jan 2024
Thank you and come back soon!

8/10 Good

Zaven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kristen K. on 30 Jan 2024
Thank you!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kristen K. on 25 Jan 2024
Thank you!

8/10 Good

Jessica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I could smell the burgers from shake shack in my room in the morning 7am on the 7th floor - and throughout all hallways. It was a very strong smell.
Stayed 1 night in Jan 2024
Response from Kristen K. on 25 Jan 2024
We are sorry to hear the smell from Shake Shack was smelt in the rooms. We are looking into this matter and hope to welcome you back soon!

8/10 Good

Rocio

Stayed 2 nights in Jan 2024
Response from Kristen K. on 25 Jan 2024
Thank you!

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kristen K. on 22 Jan 2024
Thank you!

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Kristen K. on 17 Jan 2024
Thank you!

10/10 Excellent

Suzanne

Business traveller
Stayed 2 nights in Jan 2024
Response from Kristen K. on 17 Jan 2024
Thank you!

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved everything about this luxurious, historic hotel. We were unexpectedly upgraded to a larger, better room. Staff was friendly and helpful. The design, attention to detail, and the vibe of the place was consistently curated to a level one rarely sees in a hotel. The only shortcoming was that there was a gap between the wall and the shower glass panel allowing water to spray onto the bathroom floor.
Stayed 2 nights in Jan 2024
Response from Kristen K. on 12 Jan 2024
Thank you and come back soon!

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and very ornate hotel. Very pretty! Staff was friendly and very accommodating. We will definitely stay again.
Stayed 1 night in Dec 2023
Response from Kristen K. on 9 Jan 2024
Thank you and come back soon!

8/10 Good

Katherin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms on smaller side but otherwise wonderful stay! Would stay here again
Stayed 2 nights in Dec 2023
Response from Kristen K. on 8 Jan 2024
Thank you and we hope to welcome you back soon!

8/10 Good

Kathryn, Toronto

Stayed 3 nights in Dec 2023
Response from Kristen K. on 8 Jan 2024
Thank you!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Water leaking outside the bathtub when you shower because there’s no shower curtain or separtion glass was not built properly to avoid water splattered at the side corner
Stayed 2 nights in Dec 2023
Response from Kristen K. on 9 Jan 2024
Thank you for sharing this feedback. We have shared this with out leadership team as we continue to work towards a resolution. We hope to have a chance to welcome you back in the near future!

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Kristen K. on 8 Jan 2024
Thank you!

10/10 Excellent

Lou

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect overnight
Stay was great and relaxing. Thanks for taking care of our dog, Nora. It was wonderful finding a pet-friendly property. We did find the showers leaked water on to the floor through small gap between the glass and wall. Made a mess but easily cleaned up.
Stayed 1 night in Jan 2024
Response from Kristen K. on 8 Jan 2024
Thank you and we hope to welcome you back soon!