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Reviews of Fairfield Inn & Suites by Marriott Chicago Naperville/Aurora

2.5 out of 5
Fairfield Inn & Suites by Marriott Chicago Naperville/Aurora
1847 W Diehl Road, Naperville, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 418 out of 767 reviews" "
Rating 8 - Good. 230 out of 767 reviews" "
Rating 6 - Okay. 61 out of 767 reviews" "
Rating 4 - Poor. 32 out of 767 reviews" "
Rating 2 - Terrible. 26 out of 767 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Elwyn

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here when I come in town. I love the convenience. I love the closeness and variety of the restaurants. The staff is very polite and welcoming.
Stayed 1 night in Mar 2024
Response from Torie AGM on 18 Mar 2024
Thank you for the postive feedback! We hope you choose to stay with us again!

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Torie AGM on 26 Feb 2024
Thank you for the positive response! We hope you can visit again!

8/10 Good

Ashley

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from Torie AGM on 19 Feb 2024
Thank you for taking the time to leave us a review!We hope to see you again soon!

10/10 Excellent

Brad

Stayed 1 night in Feb 2024
Response from Torie AGM on 25 Mar 2024
Thank you for the positive response!We hope you choose to stay with us again!!

10/10 Excellent

Timika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jose General Manager on 8 Feb 2024
Thank you for your stay! Our Hotel will be going on renovations in March. Please come again

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Jose General Manager on 8 Feb 2024
Thank you for your stay! Our Hotel will be going on renovations in March. Please come again

4/10 Poor

Cary

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Spoiled milk and Very LOUD heater
We got in late and the heater was on when we entered the room and it was very loud. We turned it off but every hour the fan would come on for 30 seconds but was LOUD. We didn’t sleep well all night. The morning breakfast, my son got cereal and milk. He poured the milk in and it was spoiled and clumping. Totally disgusted and management didn’t even offer a discount or credit.
Stayed 1 night in Jan 2024
Response from Jose General Manager on 8 Feb 2024
We extremely apologize for the inconvenience caused for your stay. We have reported this issue to our maintenance team and we will correct it.

6/10 Okay

Rigoberto

Stayed 1 night in Jan 2024
Response from Jose General Manager on 8 Feb 2024
Thank you for your stay! Our Hotel will be going on renovations in March. Please come again

10/10 Excellent

Elwyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jose General Manager on 8 Feb 2024
Thank you for your stay! Our Hotel will be going on renovations in March. Please come again

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth finding it
My stay was fine, no problems at all..... except for finding the hotel. As far as I could see, the entry/parking lot is not directly off a main street; nor did I see a sign with the hotel name on a main street indicating where I should turn. However, it does have its sign on the top of the hotel building itself, which I saw after I turned into the area. It's the VERY FIRST right turn off of Diehl, going west, immediately after passing Route 59.
Stayed 1 night in Jan 2024
Response from Jose General Manager on 8 Feb 2024
Thank you for your stay! Our Hotel will be going on renovations in March. Please come again

10/10 Excellent

Lora

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Jan 2024
Response from Jose General Manager on 8 Feb 2024
Thank you for your stay! Our Hotel will be going on renovations in March. Please come again

8/10 Good

Lori

Travelled with partner
Liked: Amenities
Stayed 5 nights in Dec 2023
Response from Jose, General Manager on 8 Feb 2024
Thank you for your stay! Our hotel will be going on renovations in March. Please come again.

6/10 Okay

Carlos, Springdale

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Away from everything. Staff very helpful ( the lady in the morning ), not helpful ( guy in the PM ) I expected more upscale property for MArriot
Stayed 2 nights in Dec 2023
Response from Torie K. AGM on 1 Feb 2024
I'm sorry your stay wasn't at 100%.We are working with our team to improve!We hope you stay with us again!

8/10 Good

leon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jose, General Manager on 8 Feb 2024
Thank you for your stay! Our hotel will be going on renovations in March. Please come again.

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jose, General Manager on 8 Feb 2024
Thank you for your stay! Our hotel will be going on renovations in March. Please come again.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
Check-in and check out was super easy and quick. Room was comforting and clean. Enjoyed my night stay.
Stayed 1 night in Dec 2023
Response from Jose, General Manager on 8 Feb 2024
Thank you for your stay! Our hotel will be going on renovations in March. Please come again.

10/10 Excellent

Desiree

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jose, General Manager on 8 Feb 2024
Thank you for your stay! Our hotel will be going on renovations in March. Please come again.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Sue

Liked: Cleanliness, property conditions & facilities
I received an email for early check in and it couldn't find my reservation. I called to see if I could check in early and was told most likely. When I arrived, my room was not ready and was told it would be about an hour. My room was not ready until about 2:45 which is right before check-in. The blow dryer in the room only blew cold air and had to ask for a different one. When I went to go back into my room, the key would not work so I had to go back down to the front desk. Turns out when I checked in. They only set my key up for a one night stay even though I had booked and paid for two nights. I checked out very early Saturday morning and wanted to talk to somebody at the front desk. No one was around and I needed to get going so I left. Someone else came down and was waiting as well.
Stayed 2 nights in Dec 2023

10/10 Excellent

Tara

Stayed 1 night in Dec 2023
Response from Jose, General Manager on 8 Feb 2024
Thank you for your stay! Our hotel will be going on renovations in March. Please come again.

10/10 Excellent

Liza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facility with helpful staff & easy parking
Stayed 2 nights in Dec 2023

4/10 Poor

Diana

Travelled with group
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Gary

Stayed 1 night in Nov 2023
Response from Jose, General Manager on 8 Feb 2024
Thank you for your stay! Our hotel will be going on renovations in March. Please come again.

10/10 Excellent

MEGAN

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first stay at this property. It's very easy to find, just off 88; plenty of parking in a well lit, safe area. There is a Cracker Barrel next door which came in handy. The hotel is just off 59 where there are plenty of shopping (Target, Meijer), dining options (both quick service and dine-in) and gas stations. It's a quick drive to downtown Naperville, the NW suburbs and downtown. A light traffic day had us downtown in less than 30 minutes. Breakfast is great; there are many options to chose from: eggs, sausage, waffles, bagels, cereal etc. The evening front desk check-in clerk was beyond amazing! She was friendly, helpful and made our initial impression that much better. She is a huge reason I will stay here every time we're in town!
Stayed 5 nights in Nov 2023

2/10 Terrible

John

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Close to area attractions. Pool was closed - grandkids disappointed.
Stayed 1 night in Nov 2023

10/10 Excellent

Andy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and attentive staff, even those working over Thanksgiving!
Stayed 3 nights in Nov 2023

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Cathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
CY112023
Staff was very welcoming & accommodating. Supposed to be at a Fairfield we couldn’t find & ended up the Courtyard. The receptionist took good care of us. Hotel is older, but well maintained, lobby newly appointed as are the rooms. 3 small issues:elevator was at the other end of the building; the bedding came undone very easy; dumpsters get emptied in the middle of the night. Coffee in the room was actually very good.
Stayed 3 nights in Nov 2023

2/10 Terrible

Martina

Disliked: Cleanliness
Pitiful
Stayed 2 nights in Nov 2023

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in Nov 2023

8/10 Good

John

Stayed 2 nights in Nov 2023

10/10 Excellent

Jackie

Liked: Amenities
Very nice
Stayed 1 night in Nov 2023

10/10 Excellent

Maria

Stayed 1 night in Nov 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There wasn’t anything I did not like.
Stayed 1 night in Nov 2023

10/10 Excellent

Rachele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would rebook
The staff was very friendly and helpful. Everything smelled fresh and was clean. Unfortunately, the pool and hot tub were out of order and if you are sensitive to noises, road noise was prominent.
Stayed 2 nights in Nov 2023

10/10 Excellent

Sara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Kevin

Stayed 1 night in Nov 2023

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly.
Stayed 1 night in Nov 2023

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Michael

Stayed 1 night in Oct 2023

10/10 Excellent

Elwyn

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was convient from the place that I was visiting. Microwave and small refrigerator and close to stores.
Stayed 3 nights in Oct 2023

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and the front desk lady was warm and nice
Stayed 1 night in Oct 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Hope

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean property with professional staff
Our experience was excellent. The property was clean and the staff was professional.
Stayed 1 night in Oct 2023

8/10 Good

vicky

Travelled with family
Liked: Staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

Stephanie

Stayed 1 night in Sep 2023

8/10 Good

Olivia

Travelled with partner
Liked: Property conditions & facilities
.
Stayed 1 night in Sep 2023

8/10 Good

Rhiannon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023