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Reviews of Hilton Chicago/Oak Lawn

3.5 out of 5
Hilton Chicago/Oak Lawn
9333 S Cicero Ave, Oak Lawn, IL

Reviews

7.8

Good

Rating 10 - Excellent. 477 out of 1000 reviews" "
Rating 8 - Good. 220 out of 1000 reviews" "
Rating 6 - Okay. 122 out of 1000 reviews" "
Rating 4 - Poor. 83 out of 1000 reviews" "
Rating 2 - Terrible. 98 out of 1000 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

RANEN

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival, the hotel staff stated my reservation for a king is unavailable. She spun the word “reservation” to “request” and said your request was denied. She further stated that we give beds to Hilton Honors members first, then to third-party affiliates. If she did a simple search, she would have discovered I am a Hilton honors member, but that would be too much work for someone so passive and dismissive. After a long flight, I didn’t have time or patience to clarify her erroneous assumptions, so I accepted the double bedroom and passed out. The staff are mostly unwelcoming, the hotel feels dated, and the ambience is pathetic- especially during the late hours. Do NOT even bother booking this hotel from Expedia or Hilton, you’ll get the least effort possible for the most money possible. Caveat Emptor!
Stayed 1 night in May 2024
Response from Francisco on 14 May 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Nancy Bakos

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and quiet. Room very spacious.
Stayed 5 nights in Apr 2024
Response from Francisco on 14 May 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Maria, Scarborough

Stayed 3 nights in May 2024
Response from Francisco on 10 May 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Lakinya

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our first room had mold in the around the window and it took 2 hours to get a new room
Stayed 1 night in Apr 2024
Response from General Manager on 7 May 2024
Dear Lakinya,Thank you so much for taking time to share your experience with us. We take issues like this very seriously, and we want to assure you we are taking immediate action to keep our accommodations fresh and ready for all guests. We're sorry to hear about any delay in service, and we thank you again for your feedback, which helps us enhance the experience we deliver to our guests.

10/10 Excellent

Justin, North Chicago

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice views and design. Great location. Clean and maintained.
Stayed 2 nights in May 2024
Response from General Manager on 7 May 2024
Dear Justin,We enjoyed hosting you at Hilton Chicago/Oak Lawn. It's wonderful that you appreciated our clean environment and convenient location. On behalf of our team, we hope to see you again.

2/10 Terrible

Aaron

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Tamya on 30 Apr 2024
Thanks for your feedback

8/10 Good

Stephon

Liked: Cleanliness, staff & service, property conditions & facilities
Needs better cleaning
Stayed 2 nights in Apr 2024
Response from Tamya on 28 Apr 2024
Thanks for your feedback!

10/10 Excellent

Issa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 3 nights in Apr 2024
Response from Tamya on 28 Apr 2024
We appreciate your business!

8/10 Good

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The double bed room was spacious. I didn’t like paying for parking and not enough treadmills and toiletries not full
Stayed 1 night in Apr 2024
Response from Tamya on 28 Apr 2024
Thanks for letting us know and your feedback is gratefully appreciated.

10/10 Excellent

tanya

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Francisco on 23 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay at the Hilton whenever I’m in town. The only negative was that the fitted sheet didn’t fit the bed and Hilton started charging for daily parking.
Stayed 4 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Debra,We're proud to be your go-to hotel in the area, and we're glad your overall stay was pleasant. Thank you for your feedback about the bedding. We'll look into this further, and we hope to see you again soon.

10/10 Excellent

timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodations were great and staff very friendly and helpful.
Stayed 2 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Timothy,It was a pleasure hosting you at Hilton Chicago/Oak Lawn! We're glad our friendly staff made you feel welcome, and we look forward to seeing you again soon.

10/10 Excellent

Bessie

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I couldn't believe that you charged me for parking. I have never heard of paying for parking at the hotel.
Stayed 1 night in Apr 2024
Response from Francisco on 13 Apr 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Sherri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility was great, clean well lit. I thought it was odd that the bathroom door did not have a lock. The adjoining room door had a lock but only on one door and not ours. The usb charging port in the lamp was broken and the bifold closet door had come off the guide. Super heavy closet door and I wasn’t able to adjust the lower pivot to raise the door enough to fix the guide
Stayed 1 night in Mar 2024
Response from Tamya on 31 Mar 2024
Thank you so much for feedback as we are always looking for ways to improve our facility and our services.

8/10 Good

Mary

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Francisco on 25 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Wafa, Pickerington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Mar 2024
Response from Francisco on 23 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Ebonie

Stayed 2 nights in Mar 2024
Response from Francisco on 11 Apr 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Kenton Wesley

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Francisco on 22 Mar 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was great!
Stayed 3 nights in Mar 2024
Response from Tamya on 17 Mar 2024
It is wonderful to hear that you had a great experience with us. I will pass this information along to our Hilton team!

10/10 Excellent

Dro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful. Pool and weight room was nice. Clean hotel. Great service from the bar and restaurant. Need microwaves in the rooms if anything but all In all, great stay
Stayed 1 night in Mar 2024
Response from Tamya on 17 Mar 2024
Thank you so much for your kind words. I am ecstatic that you enjoyed your stay. Hope to see you again soon.

10/10 Excellent

Venice

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The property was clean. However, the bed was propped up by a piece of wood and the toilet handle was slightly broken and if you didn't flush a certain way with the handle the toilet would run all day and night.
Stayed 2 nights in Mar 2024
Response from Tamya on 17 Mar 2024
Thank you for your feedback. We are always looking for ways to improve. I am glad that you enjoyed your stay.

6/10 Okay

robert

Liked: Cleanliness, staff & service
I was in room 1007. There was a VERY loud humming coming from the walls and ceiling, presumably central HVAC or maybe a water pump, not sure. Machines that are this loud are getting ready to fail (bad bearings, etc.)
Stayed 1 night in Mar 2024
Response from Francisco on 16 Mar 2024
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Sulma

Stayed 2 nights in Mar 2024
Response from Francisco on 2 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Deborah

Stayed 2 nights in Mar 2024
Response from Tamya on 31 Mar 2024
Thanks for your feedback!

6/10 Okay

Jorge

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The easiest and best part was finding a parking space, then you find out parking is not part of the room and the excitement goes away. The front desk was so great and welcoming. The room was good but my fridge didnt work so I had to leave my food out, which made the housekeeping personal thinking it was trash. The housekeepings were excellent at the job. Not soon but i will stay here again.
Stayed 3 nights in Mar 2024
Response from Francisco on 9 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Aaron

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay and the cleanliness in the hotel. My only complaint was the parking fees of 30 dollars that was never discussed or mentioned when i could have parked anywhere around there for free.
Stayed 3 nights in Feb 2024
Response from Francisco on 7 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Paul

Stayed 2 nights in Mar 2024
Response from Tamya on 6 Mar 2024
Thanks for your feedback.

2/10 Terrible

Kamau

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Tamya on 28 Feb 2024
My apologies that you stay experience was a 1 what could we have done differently to make it a better experience for you?

8/10 Good

Karen, Stonewall

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a king bed, hoping to get a rollaway then they said no roll aways You have 2 queen beds. I said that would work! Thanks
Stayed 1 night in Feb 2024
Response from Francisco on 25 Feb 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Response from Francisco on 22 Feb 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

YOUSEF

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Service was not good. Asked for towels multiple times and room was dusty and tired.
Stayed 2 nights in Feb 2024
Response from Francisco on 22 Feb 2024
Thank you for your feedback. We will be addressing your concerns.

2/10 Terrible

Everald

Stayed 1 night in Feb 2024
Response from Francisco on 21 Mar 2024
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Anna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Staff was very kind. Kids liked the pool. Clean workout facility. We booked a room that very clearly said “sleeps five,” but the room only had two double beds. There are no larger rooms at this hotel.
Stayed 2 nights in Feb 2024
Response from Francisco on 19 Feb 2024
Thank you for your feedback. We will be addressing your concerns.

2/10 Terrible

mahmoud

Stayed 2 nights in Feb 2024
Response from Francisco on 21 Mar 2024
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The room didn’t stay warm cold most of the night.
Stayed 1 night in Feb 2024
Response from General Manager on 12 Feb 2024
Thank you for taking a moment to share your experience. We apologize for any issue you encountered with the AC and have our maintenance team looking into this matter. Other than this, we hope your stay was a pleasant one, and we hope to welcome you back in the future for an even better experience.

6/10 Okay

Jeremy

Liked: Staff & service
Disliked: Cleanliness, amenities
The property is located in a decent area. The hotel is nice but the rooms could use some renovation and the parking lot had a lot of litter. The first room I was given had a blood stained sheet. I inmediately took this concern to the front desk and I was given a different room.
Stayed 2 nights in Feb 2024
Response from Francisco on 12 Feb 2024
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Kerry

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not Exactly Customer Focused
Stayed 2 nights in Feb 2024
Response from Francisco on 11 Feb 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Midway
Nice hotel near Midway. My son said, “No problem with the water pressure in the shower. I had to hold onto the grab bar to stand upright!” :)
Stayed 1 night in Feb 2024
Response from Francisco on 11 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Oscar

Stayed 2 nights in Feb 2024
Response from Francisco on 20 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

winston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel,great location and very good Staff.
Stayed 2 nights in Jan 2024
Response from Francisco on 2 Feb 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Michelle

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Francisco on 2 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

KAREN

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is GREAT!!
Stayed 1 night in Jan 2024
Response from Francisco on 28 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Diane

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I loved the parking as well as the friendly staff
Stayed 1 night in Jan 2024
Response from Francisco on 28 Jan 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

james

Stayed 1 night in Jan 2024
Response from Francisco on 28 Jan 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Francisco on 28 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ricky

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Francisco on 23 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Francisco on 22 Jan 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

natasha

Travelled with family
Liked: Cleanliness, staff & service, amenities
Beds uncomfortable alot of noise in the hotel
Stayed 2 nights in Jan 2024
Response from Francisco on 21 Jan 2024
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Ruth

Stayed 1 night in Jan 2024
Response from Francisco on 21 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Francisco on 21 Jan 2024
Thanks for staying with us. We appreciate your feedback!