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Reviews of Holiday Inn Chicago-Oakbrook, an IHG Hotel

3 out of 5
Holiday Inn Chicago-Oakbrook, an IHG Hotel
17 W 350 22nd St, Villa Park, IL

Reviews

6.8
Rating 10 - Excellent. 326 out of 1003 reviews" "
Rating 8 - Good. 210 out of 1003 reviews" "
Rating 6 - Okay. 159 out of 1003 reviews" "
Rating 4 - Poor. 126 out of 1003 reviews" "
Rating 2 - Terrible. 182 out of 1003 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Derrick

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower, water over your ankle! Leave for some hours only to come back and the maintenance has the snake down the drain and the bathroom was a mess with a smell. Wait another hour with the door open and house cleaning. Key, the keys to the room fell out of the system twice. Elevator, the elevator closed twice and didn't move. There where a few other times the door was just open on the floor. Heater, it took a while for the machine came on and the room was cold . Old microwave, couldn't set time. I would like for a two or three night stay for the inconvenience and disruption of my stay at this property! Derrick Martin.
Stayed 3 nights in Apr 2024

4/10 Poor

Andy

Travelled with family
Disliked: Staff & service
My daughter and I had to check out (Saturday) and leave at 7am and the breakfast didn't open until 7am. I asked if we could grab something from the breakfast early, 6:45 or 6:50 and was told no. I understand rules are rules but for something small like this, I would think a large company like Holiday Inn would be able to make a small exception. I was only thinking of grabbing a couple muffins and some fruit, something that didn't need to be heated up or made, but I was not given a chance to talk with the kitchen staff, only the front desk employee. We've been very pleased with Holiday Inn's in the past but this was an unpleasant encounter that could have been avoided.
Stayed 1 night in Apr 2024
Response from Holiday Inn Oakbrook on 29 Apr 2024
Thank you for taking time to provide feedback on your recent stay. Your comments have been shared with the hotel management for review. Please accept our apologies for any inconvenience this may have caused you.

2/10 Terrible

Nicholas

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Holiday Inn Oakbrook on 26 Apr 2024
We apologize that we did not meet your expectations. Thank you for your feedback.

6/10 Okay

EVELYN, mansfield

Liked: Staff & service, amenities
My first room bottom lock did not lock. The room I was moved to,there was loud noise from the hall.The sound was like some pipes or something.
Stayed 2 nights in Apr 2024
Response from Holiday Inn Oakbrook on 26 Apr 2024
We apologize that we did not meet your expectations. Thank you for your feedback. Your comments have been shared with our team.

6/10 Okay

Francisco

Stayed 1 night in Apr 2024
Response from Holiday Inn Oakbrook on 26 Apr 2024
We apologize that we did not meet your expectations. Thank you for your feedback.

10/10 Excellent

Melissa

Liked: Cleanliness, amenities, property conditions & facilities
Close to everything
Stayed 1 night in Apr 2024
Response from Holiday Inn Oakbrook on 26 Apr 2024
Thank you for your feedback. Glad you enjoyed your stay.

8/10 Good

Alexandrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot tub
Stayed 2 nights in Apr 2024
Response from Holiday Inn Oakbrook on 29 Apr 2024
Thank you for taking time to provide feedback on your experience with us. We appreciate your business and hope to serve you again in the future.

2/10 Terrible

Monica

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we walked in to check in, there were girls about to fight in the lobby bathroom. I then checked in and was given a key to room 211 which hadn’t been cleaned. There were no sheets on the bed and and chicken bones everywhere. I then was moved to room 313 and there were dirty towels behind the door in the bathroom and the toilet covered in cleaning solution. I was moved a third time and toilet just ran water the entire night. Bar Louie attracts a loud crowd. Elevator got stuck on 3 and I had to take the stairs. The evening shift just leaves the stepped away sign on the desk. Was denied any sort of refund since I booked with expedited. Gave me free breakfast and some points tho…
Stayed 3 nights in Apr 2024
Response from Holiday Inn Oakbrook on 26 Apr 2024
We apologize that we did not meet your expectations. Thank you for your feedback. Thank you for your comments, they have been shared with our management team for review and training.

8/10 Good

Jasmine

Travelled with partner
Liked: Staff & service, property conditions & facilities
Quiet
Stayed 2 nights in Apr 2024
Response from Holiday Inn Oakbrook on 26 Apr 2024
Thank you for your feedback. Glad you had an enjoyable stay.

10/10 Excellent

Cherie

Liked: Cleanliness, staff & service, property conditions & facilities
I had good stay
Stayed 4 nights in Apr 2024
Response from Holiday Inn Oakbrook on 26 Apr 2024
Thank you for your feedback. So glad your stay was enjoyable.

4/10 Poor

david

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not clean. Heater was set to 88 degrees F, room was a sauna when we arrived. Smoke detector had been removed from the room parking is limited and dark.
Stayed 1 night in Apr 2024
Response from Holiday Inn Oakbrook on 26 Apr 2024
We apologize that we did not meet your expectations. Thank you for your feedback. Our management team will review your comments. Again, please accept our apologies.

10/10 Excellent

Analisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Holiday Inn Oakbrook on 26 Apr 2024
Thank you for your feedback. Glad you had a good stay. We hope to see you again soon!

4/10 Poor

Vanessa

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Holiday Inn Oakbrook on 26 Apr 2024
We apologize that we did not meet your expectations. Thank you for your feedback.

2/10 Terrible

Alexis

Disliked: Cleanliness, staff & service, property conditions & facilities
This was my first worst experience at a IHG. I’m 6 months pregnant and wanted to just relax for the weekend. Housekeeping didn’t change my bedding when requested, front desk told me they would change it at 5pm. Ridiculous, ice machine didn’t work on 3rd floor. Police were called, everyone in the hallways were loud. Just not a great price got the money spent
Stayed 2 nights in Apr 2024
Response from Holiday Inn Oakbrook on 26 Apr 2024
We apologize that we did not meet your expectations. Thank you for your feedback. Your comments have been shared with the management team.

2/10 Terrible

Deandra

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I hated my stay here it looked like a motel 6! Not worth the cost at all!
Stayed 4 nights in Mar 2024
Response from Holiday Inn Oakbrook on 26 Apr 2024
We apologize that we did not meet your expectations. Thank you for your feedback.

6/10 Okay

Tanya

Travelled with family
Disliked: Cleanliness
Liked the convenient location, the rooms, and the breakfast. It was quiet and dark at night so we slept well. Did not like that not all staff is friendly or smiling. Did not like the cleanliness. Some areas where very neglected. There was hair in our tub. The pool area had ants and many used towels on the floor. The pool was murky. The elevators were dirty. It seemed like only one custodian the entire time we were there.
Stayed 1 night in Mar 2024
Response from Holiday Inn Oakbrook on 26 Apr 2024
We apologize that we did not meet your expectations. Thank you for your feedback. Your comments have been shared with the hotel to be reviewed with our team.

10/10 Excellent

Frauke

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Holiday Inn Oakbrook on 26 Apr 2024
Glad you had a good stay!Thank you for your feedback.

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024
Response from Holiday Inn Oakbrook on 26 Apr 2024
Glad your stay was a good one. See you again soon! Thank you for your feedback.

8/10 Good

Ryan

Travelled with family and small children
Liked: Cleanliness
The area was convenient to a lot of stores we like. Room is clean, beds comfy Rooms facing the road can be a bit loud but didn’t really bother us with the TV on. The washroom was seemed like it was falling apart, broken tiles, broken toilet bowl covers but didn’t affect anything. Our room ran out of hot water so I had to shower with cool cold water The elevator had a smell and a slight trip hazard due to the slight floor elevation. The pool was great when it was open. It closed down 2 days that we were there. We were told by the front desk it would be fixed the following day so we decided to book another stay. But sadly it was still not opened. Parking can be an issue during the evenings and busy weekends. My BIGGEST ISSUE : On check out day, the house keeper knocked on our door at 0830-0840 in the Morning!! Not sure why but it woke us up. Was it to signal us to start packing up to leave? Overall for us the price, cleanliness and location was key to us booking here
Stayed 1 night in Mar 2024
Response from Holiday Inn Oakbrook on 21 Mar 2024
Thank you for your comments and feedback. They have been shared with our management team. Please accept our apologies for any inconvenience you experienced while a guest at our hotel. We do hope you will stay with us in the future. We continually strive to provide the best for our guests!

10/10 Excellent

Viridiana, Shelbyville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Holiday Inn Oakbrook on 21 Mar 2024
Thank you for your feedback. Please do stay with us next time you are in our area.

6/10 Okay

James

Travelled with family
Liked: Staff & service
The property served it's purpose. I needed a place for me and my family to stay while in the area. Super close to shopping and malls. Close to resturants. The hotel is close to the freeway. The hotel rooms need to be updated period. The bathroom was basic. No drawer space at all other than night stand drawer. Breakfast was good. Make sure your stay includes breakfast at Bar Louie. The only saving grace i the breakfast. These room should be no more than 89. to 100 bucks a night. I give the hotel a 3 Star.
Stayed 2 nights in Mar 2024
Response from Holiday Inn Oakbrook on 18 Mar 2024
Your feedback is appreciated and noted. Your comments have been shared with our corporate office. Thank you for taking your time to share your rating with us.

10/10 Excellent

Luis

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Holiday Inn Oakbrook on 18 Mar 2024
Thanks so much....we appreciate your 5 out of 5 rating. Please do come see us again soon!

4/10 Poor

William

Travelled with partner
Disliked: Property conditions & facilities
Waking up Sunday morning and no hot water. No notice to guests, and no apologies. Just a statement by an unfriendly desk clerk that it was a building wide problem and they are working on it.
Stayed 2 nights in Mar 2024
Response from Holiday Inn Oakbrook on 14 Mar 2024
We do apologize for the inconvenience with the water issue. We did have a problem which our team worked diligently to solve with our contractor. Your comments are being shared with the senior management and will be used as a training guideline for handling guest complaints. We do hope you will consider staying with us at a future date.

2/10 Terrible

vonkisha, LOMBARD

Business traveller
Disliked: Amenities, property conditions & facilities
I was there on business only to check in and a few hours later go to shower and BAM!!!!! NO HOT WATER!!!! Call front desk and he says tome Oh Yea we’re having issues with the HOT WATER and that was that !!!!! Business trip and couldn’t shower I’ll never stay here again and the only thing they could say was SORRY
Stayed 1 night in Mar 2024
Response from Holiday Inn Oakbrook on 14 Mar 2024
Our apologies for your inconvenience. The issue with the hot water was something our senior management team worked on diligently with our contractor. We apologize that our guests had a less than stellar experience. we do hope you will give us another opportunity to be of service.

8/10 Good

Antoinette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Right in ttw middke of food and shopping. Everything was really n9ce. Tge onky issue was the water wouldn't get hot the next morning which was weird cuz it waa fine the night b4
Stayed 1 night in Mar 2024
Response from Holiday Inn Oakbrook on 14 Mar 2024
We are glad you had a good stay. We do apologize for the inconvenience of the hot water which was a building-wide problem. Please do stay with us again!

6/10 Okay

Josette

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The bathrooms are pretty tight and the toilet didn’t flush very well. Glad there was a Bar Louie in the lobby. Made for some evening entertainment.
Stayed 1 night in Mar 2024
Response from Holiday Inn Oakbrook on 10 Mar 2024
Thank you for providing feedback on your recent stay.

10/10 Excellent

Diane, Las Vegas

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Holiday Inn Oakbrook on 10 Mar 2024
Thank you for your feedback. Please come see us again soon!

10/10 Excellent

Diane, Las Vegas

Travelled with group
Liked: Cleanliness, staff & service, amenities
This is always my go-to hotel when in Chicago and it is clean and comfortable. However, I did ask for at least one day (out of my 5-days) to have a full service for housekeeping (sheets changed, room cleaned, everything restocked) but that never happened. The elevators do need some renovation, my friends and I got stuck for about a minute or so. The panel wasn’t quite connected in that elevator. Otherwise everyone was very nice and property is decent because it is right in the Oak Brook shopping area so lots of options and there is always something going on in the bar.
Stayed 2 nights in Mar 2024
Response from Holiday Inn Oakbrook on 10 Mar 2024
Your comments are appreciated as is your business. See you soon!

2/10 Terrible

CORNELL

Stayed 1 night in Mar 2024
Response from Holiday Inn Oakbrook on 26 Apr 2024
We apologize that we did not meet your expectations. Thank you for your feedback.

2/10 Terrible

Kaliyah

Disliked: Staff & service, property conditions & facilities
Booked room for two night water leaked while in shower and kicked me out charged me additional $150 no refund for second night!
Stayed 1 night in Mar 2024
Response from Holiday Inn Oakbrook on 10 Mar 2024
Your comments have been shared with our management team. Please accept our apologies for any inconvenience caused to you.

2/10 Terrible

Arron

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
There was no parking. Check in staff was very rude. Elevators under construction which means dust and noise. Dust triggered my sons asthma and he has a terrible night.
Stayed 1 night in Mar 2024
Response from Holiday Inn Oakbrook on 3 Mar 2024
We apologize for any inconvenience. Your comments have been shared with our senior management/corporate office team. Your feedback is appreciated as we continue to strive to improve our services.

8/10 Good

Judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We must have been right above bar louie, it was past midnight and the music was loud. Granted we were too tired to care and complain. We let is slide.
Stayed 1 night in Feb 2024
Response from Holiday Inn Oakbrook on 2 Mar 2024
We appreciate your business and your feedback. We hope you will consider staying with us on your next visit.

10/10 Excellent

Tracy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the shopping and dining! Staff is very friendly.
Stayed 1 night in Feb 2024
Response from Holiday Inn Oakbrook on 2 Mar 2024
Thank you for staying with us and for your feedback. We hope to see you again soon!

8/10 Good

PHILLIP

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Holiday Inn Oakbrook on 22 Feb 2024
Thank you for your business and for taking time to provide us with feedback on your stay. Come see us again soon!

10/10 Excellent

Della

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place every time I visit Chicago me and my family comes here
Stayed 2 nights in Feb 2024
Response from Holiday Inn Oakbrook on 19 Feb 2024
Thanks for your continued business and kind comments. So glad you have a "home-away-from-home" when you are in the Chicago area. We look forward to seeing you again soon!

10/10 Excellent

Gregory

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Holiday Inn Oakbrook on 19 Feb 2024
Thank you for your business and for the5 out of 5 rating. We appreciate it!

6/10 Okay

Derrick

Disliked: Property conditions & facilities
My bathroom tub leaked the entire time of stay. The toilet barley wanted to flush.
Stayed 4 nights in Feb 2024
Response from Holiday Inn Oakbrook on 13 Feb 2024
Thank you for your feedback, The hotel staff will look into the situation you described. Please accept our apologies for any inconvenience you experienced.

10/10 Excellent

Taneeka

Stayed 1 night in Feb 2024
Response from Holiday Inn Oakbrook on 21 Mar 2024
Thanks for the feedback. Hope were are your hotel of choice when traveling to our area!

6/10 Okay

Natasha

Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Holiday Inn Oakbrook on 3 Feb 2024
Thank you for your patronage and your rating. We will work hard to ensure that on your next visit you will be able to rank us 5 out of 5!

10/10 Excellent

Denita

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean, staff was pleasant, it was quiet and I liked how they allowed me to check into my room prior than the original check in time. Will definitely book again.
Stayed 1 night in Jan 2024
Response from Holiday Inn Oakbrook on 1 Feb 2024
Thank you for your kind comments and for your business. Come see us again soon!

4/10 Poor

tyliece

Business traveller
Disliked: Cleanliness, property conditions & facilities
I recently stayed at the Holiday Inn Chicago-Oakbrook, an IHG Hotel, and was disappointed with the condition of the property. The building shows its age and, unfortunately, it isn’t well-maintained. My room’s cleanliness was below expectations, evident by the stains I found on the sheets. This lack of attention to detail made for an uncomfortable stay. The hotel needs significant updates and a rigorous cleaning regimen to meet the standard one would expect from an IHG Hotel.
Response from Holiday Inn Oakbrook on 31 Jan 2024
We appreciate your feedback. Your comments have been shared with our senior management team. We apologize for any inconvenience you experienced while a guest at our hotel.

10/10 Excellent

Olusegun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Holiday Inn Oakbrook on 26 Jan 2024
Thank you for your business and your rating. We are glad you had a good experience with us. Please make us your hotel of choice next time you are in our area.

6/10 Okay

Karl

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property was an average hotel as far as cleanliness and other areas that 1 with expect in a hotel. But things like facilities not being available with no prior notice. The hot water you had to let run for an extended. of time for it to work. Shower heads weren't that great and other things of that nature kind of make me give this property a below average review.
Stayed 1 night in Jan 2024
Response from Holiday Inn Oakbrook on 26 Jan 2024
We appreciate your business and your feedback. Your comments have been shared with our senior management team.

10/10 Excellent

Jackie

Stayed 1 night in Jan 2024
Response from Holiday Inn Oakbrook on 13 Feb 2024
We appreciate your business and your feedback. Please stay with us next time you are in our area.

2/10 Terrible

Mark

When I went to check in the hotel would not allow me to and told me I had to contact Expedia. Because the hotel had a water pipe burst from the cold weather. After about a 2 hour inconvenience I was allowed to check in the hotel.
Stayed 1 night in Jan 2024
Response from Holiday Inn Oakbrook on 22 Jan 2024
Please accept our apologies for any inconvenience you experienced while a guest at our hotel.

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service
Renovating
Renovating in process.
Stayed 3 nights in Jan 2024
Response from Holiday Inn Oakbrook on 15 Jan 2024
We appreciate your business and feedback. Come stay with us again soon!

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Holiday Inn Oakbrook on 15 Jan 2024
We appreciate your business! Please make us your hotel of choice when in our area.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Holiday Inn Oakbrook on 13 Jan 2024
Your business and feedback are appreciated. Glad you had a 10 out of 10 stay! Hoe to see you again soon.

4/10 Poor

robert

Stayed 4 nights in Jan 2024
Response from Holiday Inn Oakbrook on 13 Jan 2024
Thank you for your feedback. We apologize that we did not meet your expectations.

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, room comfort
Friendly and helpful staff. Comfortable bed and very clean.
Stayed 1 night in Dec 2023
Response from Holiday Inn Oakbrook on 13 Jan 2024
Thank you for your business and we appreciate your comments. We hope to be your hotel of choice when you are traveling to our area!