1 bedroom, pillow-top beds, in-room safe, desk
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Reviews of Renaissance Chicago O'Hare Suites Hotel

4 out of 5
Renaissance Chicago O'Hare Suites Hotel
8500 West Bryn Mawr Avenue, Chicago, IL

Reviews

8.2

Very good

Rating 10 - Excellent. 518 out of 1000 reviews" "
Rating 8 - Good. 241 out of 1000 reviews" "
Rating 6 - Okay. 116 out of 1000 reviews" "
Rating 4 - Poor. 65 out of 1000 reviews" "
Rating 2 - Terrible. 60 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We reserved this hotel because it had a pool and a hot tub, but the hot tub was out of order for our duration. Disappointing, but things happen. The service was fantastic and the rooms were nice.
Stayed 2 nights in Apr 2024
Response from Ros on 29 Apr 2024
Thank you for staying with us.

10/10 Excellent

Deveery

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and comfortable hotel. Staff was wonderful and check in was easy. The airport shuttle bus driver was exceptional!
Stayed 1 night in Apr 2024
Response from Ros on 29 Apr 2024
Thank you for staying with us.

8/10 Good

Penelope

Stayed 1 night in Mar 2024
Response from Ros on 28 Apr 2024
Thank you for staying with us.

10/10 Excellent

JoeAnnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ros on 28 Apr 2024
Thank you for staying with us.

10/10 Excellent

daisy

Travelled with family
Liked: Staff & service, property conditions & facilities
The facility and the staff were excellent except parking access we had to turn back to the office many times to get the card change since it not work all the time
Stayed 2 nights in Apr 2024
Response from Ros on 28 Apr 2024
Thank you for staying with us.

8/10 Good

Prudence

Travelled with partner
Liked: Cleanliness, staff & service, amenities
So far good
Stayed 2 nights in Apr 2024
Response from Ros on 28 Apr 2024
Thank you for staying with us.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ros on 11 Apr 2024
Thank you for staying with us.

2/10 Terrible

Emmanuel

Stayed 1 night in Apr 2024
Response from Ros on 11 Apr 2024
Thank you for staying with us.

10/10 Excellent

LaTonya

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and accommodations are nice.
Stayed 1 night in Apr 2024
Response from Ros on 5 Apr 2024
Thank you for studying with us.

10/10 Excellent

inmar, owatonna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That would be great if you in this hotel they have a laundry because when I fly back to Minneapolis I have to get in dirty clothes that would be nice to have a laundry in the hotel like other hotel they do always my stay there was nice thank you guys
Stayed 2 nights in Mar 2024
Response from Ros on 5 Apr 2024
Thank you for staying with us. We hope to exceed your expectations on your next stay, and appreciate your valuable feedback!

10/10 Excellent

Eleanor, Oakwood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Considering we had our flight cancelled at 11pm and got stuck overnight, I was extremely exhausted traveling with my 2 young children I was extremely pleased to have found such a wonderful hotel last minute and with it being cold we did not have the proper attire to be out. It was especially wonderful to have the beautiful heated pool area! Buffet was really good with great service. Love the shuttle service option to the airport and the bed and room were extremely comfortable! Highly recommend!!!
Stayed 2 nights in Mar 2024
Response from Ros on 5 Apr 2024
Thank you for staying at Renaissance Chicago O’Hare.

6/10 Okay

Denise

Travelled with family and small children
Liked: Staff & service
Very easy to take transit to downtown for sightseeing and shuttle service to and from airport work well
Stayed 1 night in Mar 2024
Response from Ros on 5 Apr 2024
Thank you for staying with us.

2/10 Terrible

Nikeriya

Business traveller
Order a king room and for 2 twin size beds
Stayed 1 night in Mar 2024
Response from Ros on 22 Mar 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

mikel

Liked: Cleanliness, staff & service, property conditions & facilities
It’s cool
Stayed 1 night in Mar 2024
Response from Ros on 22 Mar 2024
Thank you for staying with us.

10/10 Excellent

Shaunta

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Nice and clean property
Stayed 1 night in Mar 2024
Response from Ros on 22 Mar 2024
Thank you for staying with us. We hope to exceed your expectations on your next stay, and appreciate your valuable feedback!

6/10 Okay

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the hotel, however there was a problem with our room and we didn't realize it until it was too late. The pull out bed didn't work. They offered to switch us but we checked in so late and it was super late when we went to bed and was getting up early to leave. The housekeeping staff came to try and they couldn't either. I was a little disappointed as we were planning on using that bed for my child. I asked the hotel to respond and have not heard from them. I also didn't appreciate the additional 45 dollar parking fee. I thought that was a bummer. They didn't need to charge it.
Stayed 1 night in Mar 2024
Response from Ros on 22 Mar 2024
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Johan armando

Liked: Staff & service
Disliked: Property conditions & facilities
Rooms very outdated
Response from Ros on 22 Mar 2024
Thank you for your feedback. We will be addressing your concerns.

2/10 Terrible

Rashee

Stayed 2 nights in Mar 2024
Response from Ros on 25 Mar 2024
Thank you for staying with us.

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, modern decor, good amenities. Parking lot is a little dicey
Stayed 1 night in Mar 2024
Response from Ros on 11 Mar 2024
Thank you for staying with us.

10/10 Excellent

Joseph, Milwaukee

Liked: Cleanliness, staff & service, property conditions & facilities
A clean, nicely furnished, and well-managed hotel! (Note: parking is $25/day and there is a $12/day WiFi charge — unless you're a Bonvoy member, then the WiFi is free).
Stayed 1 night in Feb 2024
Response from Ros on 28 Feb 2024
Thank you for staying with us.

10/10 Excellent

Robert

Stayed 1 night in Feb 2024
Response from Ros on 22 Mar 2024
Thank you for staying with us.

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle to the airport was full and didn't have room for us.
Stayed 5 nights in Feb 2024
Response from Ros on 10 Feb 2024
Thank you for staying with us. We hope to exceed your expectations on your next stay, and appreciate your valuable feedback!

8/10 Good

Bianca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice lodging for its proximity to the airport in-hotel shuttle to O’Hare. Good room and provided necessities, also enjoyed the convenience of The Market inside.
Stayed 3 nights in Feb 2024
Response from Ros on 6 Feb 2024
Thank you for staying with us.

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have stayed at this hotel both times I have traveled to Chicago. The entire staff I have had interactions with have been gerat! Bonus that there is a Starbuck's in the lobby.
Stayed 3 nights in Jan 2024
Response from Ros on 31 Jan 2024
Thank you for staying with us.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ros on 26 Jan 2024
Thank you for staying with us.

6/10 Okay

Jazmine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 27 Jan 2024
Thank you for staying with us. We hope to exceed your expectations on your next stay, and appreciate your valuable feedback!

8/10 Good

Harold, Peoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tip - when we check in, the staff at the counter unloads a LOT of info about times, places, etc. Can that be on a card, or even text/emailed to us? It's a lot to consume right off the plane. Also, room 327 had a rather obviously damaged TV stand that should be fixed (front trim). Makes room look cheap. Otherwise, was really quite nice. Minor issues.
Stayed 3 nights in Jan 2024
Response from Ros on 22 Jan 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ros on 14 Jan 2024
Thank you for staying with us.

4/10 Poor

David

Stayed 1 night in Dec 2023
Response from Alex V on 9 Jan 2024
Thank you for staying with us!

10/10 Excellent

Yujin

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from John on 9 Jan 2024
Thank you for staying with us!

10/10 Excellent

Magdalena

Liked: Cleanliness, amenities, property conditions & facilities
The rooms are spacious and very clean.
Stayed 1 night in Dec 2023
Response from Alex on 9 Jan 2024
Thank you for staying with us!

10/10 Excellent

Travris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An all around great experience…
Stayed 1 night in Dec 2023
Response from Ros on 6 Feb 2024
Thank you for staying with us.

10/10 Excellent

Yujin

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Safety is very good. Room inside the product is so old I don't feel like a clean.
Stayed 1 night in Dec 2023
Response from Alex V on 9 Jan 2024
Thank you for staying with us!

6/10 Okay

Lisa

Liked: Cleanliness, property conditions & facilities
Response from Ros on 10 Feb 2024
Thank you for staying with us.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ros on 22 Dec 2023
Thank you for staying with us.

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean and spacious rooms.
Stayed 2 nights in Dec 2023
Response from Ros on 22 Dec 2023
Thank you for staying with us.

10/10 Excellent

Myles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well maintained property, and so convenient to O’hare.
Stayed 1 night in Dec 2023
Response from Ros on 15 Dec 2023
Thank you for staying with us.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ros on 15 Dec 2023
Thank you for staying with us.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Ros on 15 Dec 2023
Thank you for staying with us.

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Ros on 10 Dec 2023
Thank you for staying with us.

10/10 Excellent

Daniel, Hermitage

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for a weekend stay
Stayed 1 night in Sep 2023
Response from Alexandra V on 5 Dec 2023
Thank you for staying with us!

10/10 Excellent

Rae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is literally my favorite hotel and I stay here whenever I need to spend the night in the Chicago area. Great staff, reasonable rates, great food!
Stayed 1 night in Dec 2023
Response from Alexandra V on 5 Dec 2023
Thank you for choosing to stay with us!

4/10 Poor

Joan

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property itself was fine, but if you are looking into staying in a suite and using the pull out bed...Don't. It was so very uncomfortable, no mattress padding, lumpy hard spots. Had to ask for bedding, should have asked for more to put under us. Property charges $35 to park your car, and that's with you staying there. No coffee in the lobby available while you wait for your shuttle. and the restaurant doesn't open until 7 am. Too bad for early travelers. But the front desk personel were nice, but morning person could care less that the pullout bed sucked.
Stayed 1 night in Nov 2023
Response from Ros on 28 Nov 2023
Thank you for your feedback. We will be addressing your concerns

10/10 Excellent

Laura

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Ros on 28 Nov 2023
Thank you for staying with us.

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome and had Starbucks!
Stayed 1 night in Nov 2023
Response from Ros on 28 Nov 2023
Thank you for staying with us.

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay for the value
Stayed 3 nights in Nov 2023
Response from Ros on 28 Nov 2023
Thank you for staying with us.

10/10 Excellent

SALVATORE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Nov 2023
Response from Ros on 23 Nov 2023
Thank you for staying with us.

10/10 Excellent

Kathleen

Stayed 1 night in Nov 2023
Response from Ros on 10 Dec 2023
Thank you for staying with us.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marriott has made this property truly a 4 star hotel. The front desk staff were wonderful, kind and helpful and the pool/hot tub are gorgeous. Asado had amazing food and the staff there was also so friendly and helpful! It's right off the expressway and shopping and dining in Rosemont would be a 5 min drive. My husband and I will be back that is for sure. Thanks Renaissance!!
Response from Ros on 23 Nov 2023
Thank you for staying with us.

8/10 Good

Tae Sung, Bellevue

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff were very friendly and helpful. Renovated rooms were good but small thing like door handles and curtains are not properly maintained. One negative, I could hear the planes taking off during early morning hours and late evening hours. Noisy enough that it took longer for me to fall asleep. Once I was asleep, the noise did not wake me up.
Stayed 4 nights in Nov 2023
Response from Ros on 17 Nov 2023
Thank you for staying with us.