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Reviews of Residence Inn by Marriott Chicago Bloomingdale

3 out of 5
Residence Inn by Marriott Chicago Bloomingdale
295 Knollwood Dr, Bloomingdale, IL

Reviews

8.4

Very good

Rating 10 - Excellent. 141 out of 265 reviews" "
Rating 8 - Good. 67 out of 265 reviews" "
Rating 6 - Okay. 28 out of 265 reviews" "
Rating 4 - Poor. 15 out of 265 reviews" "
Rating 2 - Terrible. 14 out of 265 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from DEBBIE on 29 Apr 2024
Thank you

6/10 Okay

Annelize

Stayed 4 nights in Feb 2024
Response from debbie on 27 Mar 2024
Thank you so much for your review for this is how we improve

10/10 Excellent

Sierra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was very friendly
Stayed 4 nights in Feb 2024
Response from debbie on 22 Feb 2024
Thank you and appreciate your business

8/10 Good

Daniel

Business traveller
Get what you pay for
Price good. Convenience good. Friendliness of staff great. Size of room good. Breakfast was below average. Coffee was weak and eggs were bad. Facility is showing lots of wear. Leaky faucet, worn out mattress, fixtures dated.
Stayed 3 nights in Jan 2024
Response from debbie on 22 Feb 2024
Thank you, and appreciate your business

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent clean room and superb service.
Stayed 1 night in Jan 2024
Response from debbie on 22 Feb 2024
Thank you, and appreciate your business

8/10 Good

Brian, Gilbert

Stayed 6 nights in Jan 2024
Response from debbie on 22 Feb 2024
Thank you, and we appreciate your business.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and cozy. The fireplace was a nice touch as well. The lady at the front desk was wonderful as well and even let me borrow a phone charger as I had forgotten mine. I will be back again!
Stayed 1 night in Jan 2024
Response from debbie on 22 Feb 2024
Thank you, and we appreciate your business

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Veronia

Stayed 4 nights in Nov 2023

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

2/10 Terrible

mike

Disliked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

4/10 Poor

Kimie

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Expect improvement….
I stay at residence inn many places, usually very clean, but this Bloomingdale, it’s getting worse every time I stay. Maybe worst of all residence inn I stayed. This time the room was with full of trash when arrived, and smelled bad. The bathtub didn’t drain.Also they clean the room every 1 in 2 days but they didn't change bed sheets in my all 4 nights stay. I was so surprised. I use here due to good location for my business so I hope they improve. I think they renovated the carpets and wall paper, so the room smell improved much than before. Staffs are always nice here. As for Breakfast, other residence inn are better. Columbus Polaris was good in my recent stay.
Stayed 4 nights in Oct 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

2/10 Terrible

chris

Stayed 2 nights in Oct 2023

8/10 Good

Waldemar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

David

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room is old and run down. The AC was a portable very loud machine turning on and off all night making it difficult to rest. There were long hairs in the shower and on the "clean" towels. The shower is old and has rust as does the toilet and sink. This hotel really hurts the Marriott standard.
Stayed 2 nights in Sep 2023

10/10 Excellent

Coretta

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Love my stay. Front Desk Lily is so helpful and sweet lady and all the staff has been warm & welcoming
Stayed 21 nights in Jul 2023

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, clean and comfortable room
Stayed 6 nights in Aug 2023

4/10 Poor

Cheryl

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here
It was disgusting. I took 20 minutes to get checked in. The couch smelled like urine, there was trash left from the previous guest behind the TV. The TV didn't work. It was gross. When we complained to the front desk it was like they didn't care. Cam home with 2 bites from some kind of bug...
Stayed 2 nights in Jul 2023

10/10 Excellent

May

Stayed 1 night in May 2023
Response from Debbie Hunter on 22 Jun 2023
thank you

2/10 Terrible

Santos

Disliked: Cleanliness
My issue was they charged me $450. Upon check in and they said it was for incidentals. So upon arrival we grabbed a 3 waters , they would not let me pay with cash or debit card and forced me to charge it to my room. I thought that was strange but upon checkout I figured out why they do this. The next day we got 3 more water 3 candy bars and 3 small bags of chips. Upon checkout they charged me $75.00 for those items. They do this so they can get the money back from what was list in profits booking through Expedia.
Stayed 2 nights in Apr 2023
Response from Debbie Hunter on 22 Jun 2023
Thanks for letting us know about your experience. The prices of the items are all listed in the mini-mart. we do apologize that this took you by surprise. Your business is important to us, and we appreciate you letting us know Best Regard

2/10 Terrible

Denzel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

Deepak

Liked: Cleanliness, staff & service
good place to stay
Stayed 9 nights in Mar 2023

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice
Stayed 1 night in Mar 2023
Response from DEBBIE on 27 Mar 2023
thank you

10/10 Excellent

Juan

Business traveller, Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from DEBBIE on 27 Mar 2023
Thank you

6/10 Okay

Resmi

Liked: Cleanliness
Stayed 1 night in Mar 2023

6/10 Okay

Larisa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My air conditioner did not work for 2 nights so I slept in 60 degree temperature. I called to report it the first night and the suggestion was to turn the heat up and wait until it turned on. It never did.
Stayed 3 nights in Feb 2023
Response from Debbie Hunter on 6 Mar 2023
we sincerely apologized please let us know when there is an issue and we would be glad to fix it

8/10 Good

Mohsin

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience
Response from Manager on 18 Jan 2023
Thank you for your feedback! We hope to welcome you back in the future!

8/10 Good

Sharonda

Response from Debbie Hunter on 6 Mar 2023
thank you

6/10 Okay

Annearle

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

2/10 Terrible

Jie

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really like the cleanliness of the whole place.
Stayed 1 night in Oct 2022
Response from Manager on 3 Oct 2022
Thank you for your feedback! We hope to welcome you back in the future!

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have stayed here many times and I would recommend this place to anyone.
Stayed 1 night in Aug 2022
Response from Manager on 31 Aug 2022
Thank you for your feedback! We are so pleased to hear you enjoy your stays with us and look forward to the next one!

10/10 Excellent

Roberto Angel Diaz

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Pool was out service
Stayed 3 nights in Aug 2022
Response from Manager on 25 Aug 2022
Thank you for your feedback! We hope to see you again soon!

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stay was very good. Comfortable and clean. Only thing is the unit for the ac/heat was in a little closet area in bedroom area and hummed deeply and annoyingly while on.
Stayed 1 night in Aug 2022
Response from Manager on 22 Aug 2022
Thank you for your feedback! I will have our maintenance team address the humming of the A/C unit. We hope to see you again soon!

10/10 Excellent

Sridhar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the place very much other than free wifi access. The instructions for free wifi were not available. I ended up using my hotspot.
Stayed 1 night in Aug 2022
Response from Manager on 9 Aug 2022
Thank you for your feedback. We look forward to welcoming you back soon!

10/10 Excellent

Rich

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice room for a long weekend stay.
Stayed 3 nights in Jul 2022
Response from Manager on 2 Aug 2022
Thank you for your feedback! We hope to welcome you back in the future!

10/10 Excellent

Bruce

Stayed 2 nights in Jul 2022

8/10 Good

Alberto

Stayed 1 night in Jun 2022

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities
I liked everything about the property. It was surprisingly comfortable clean very pleasing to the eye I was very happy there….Molly was particularly helpful to me and I thoroughly enjoyed my stay.
Stayed 2 nights in May 2022
Response from Manager on 22 Jun 2022
Thank you for your feedback! We look forward to welcoming you back the next time you are in the Bloomingdale area!

8/10 Good

Kabuba

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious
Stayed 2 nights in May 2022
Response from Manager on 22 Jun 2022
Thank you for your feedback!

10/10 Excellent

Melva

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property is Beautiful but when my husband and I checked in the host at the desk was not friendly and I felt uncomfortable after I gave my credit card she then want me to sign a paper saying no partying I have stayed here a few weeks ago we were not presented with this paper to sign I really do not like playing the race card but this was very uncomfortable for husband and I she did not have to be rude about this
Stayed 1 night in Apr 2022
Response from Residence Inn on 24 Apr 2022
Thank you for your feedback! I do apologize that you felt uncomfortable when checking in and will be speaking with our front desk staff. We do have all of our guests sign our no party policy at check-in as some of our guests have been displaced from their homes, and our hotel is like their home for an extended period of time.

10/10 Excellent

Gregory H

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2022

8/10 Good

YUJI

Stayed 3 nights in Mar 2022

10/10 Excellent

Xavier

Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Apr 2022
Response from Manager on 4 Apr 2022
Thank you for your feedback! We look forward to welcoming you back next time!

10/10 Excellent

Alison

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Manager on 4 Apr 2022
Thank you for your feedback! We look forward to your next visit!

6/10 Okay

SYED

Business traveller
Disliked: Cleanliness
Very Loud Place
Shower door had issues, the bathroom was not in good shape nor the towels. Also, very loud people running around and slamming doors late at night.
Stayed 1 night in Mar 2022
Response from Manager on 4 Apr 2022
Thank you for your feedback. I do apologize for the issues you experienced during your stay. I will have our maintenance team take a look into the bathroom issues.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely be back
Perfect stay! Great location, room was amazing and staff was super friendly!
Stayed 1 night in Jan 2022
Response from Molly on 16 Jan 2022
Thank you for your feedback! We are so happy to hear you enjoyed your stay! We look forward to welcoming you back the next time your travels bring you to Bloomingdale.

8/10 Good

Frank

Travelled with family
Liked: Cleanliness, staff & service
Staff was very helpful.
Stayed 1 night in Dec 2021
Response from Residence Inn on 6 Dec 2021
Thank you for your feedback! We look forward to welcoming you back the next time your travels bring you to Bloomingdale.