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Three friends and I were originally booked at this property but due to construction they moved us to the Fairfield Inn across from them, which was fine. We were notified before we arrived and everything went smooth and we all had a nice stay.
Claudette
Stayed 1 night in Apr 2024
8/10 Good
Sandra
Travelled with family
21 Apr 2024
Liked: Cleanliness, staff & service
It was a great stay - just wish I had know the pool & hot tub were not in working order.
Sandra
Stayed 1 night in Apr 2024
8/10 Good
Kimberlee
Travelled with partner
24 Mar 2024
Liked: Cleanliness, staff & service
Yolanda at the front desk was the BEST! So personable and friendly.
Breakfast was not great but typical for a continental breakfast at a hotel.
Kimberlee
Stayed 3 nights in Mar 2024
Response from Torie AGM on 25 Mar 2024
Thank you for the positive response! We will make sure to pass on the information to our leadership team!We hope you choose to stay with us again!
6/10 Okay
Eileen
Travelled with partner
10 Mar 2024
Hotel was okay. Room was large and gave us some extra room. Not much put out at the buffet for the breakfast on Saturday morning. Hotel seemed quite empty. Our room was not touched by housekeeping on Saturday. We could have used a few additional towels as well. We will not return to this hotel during future visits.
Eileen
Stayed 2 nights in Mar 2024
Response from Torie AGM on 18 Mar 2024
Hello, thank you for letting us know about your stay. We will talk with the leadership team to help improve everyone's experience. We hope you choose to stay with us again.
Had a leak so the first floor smelled like mildew for the first few days. Stayed 6 nights and the room cleaning team didn’t come once. Had to ask front desk for more toilet paper and a young kid wasn’t very friendly about it.
Damion
Stayed 6 nights in Jan 2024
Response from Jose - General Manager on 16 Feb 2024
We do apologize for the inconvenience. We will be renovating now until April 2024. We will continue to train to be at their best.
Hard to find within the industrial complex; overwhelming smell of chlorine in lobby; narrow hallways which had not been vacuumed and smelled of sweat and mold; incredibly small bathroom with limited lighting; noise from freeways was overwhelming; breakfast of stale bread and stale cereal. I booked because it was called a Marriott Bonvoy. Regardless, this hotel was unpleasant.
Janet
Stayed 5 nights in Sep 2023
Response from Jose General Manager on 23 Sept 2023
Thank you for letting us know about your experience.We are happy to say that we will be renovating our hotels before the end of the year.
Response from Jose General Manager on 23 Sept 2023
Thank you we will celebrate this score!
4/10 Poor
Verified traveller
Business traveller
5 Sept 2023
Liked: Room comfort
Disliked: Staff & service
Verified traveller
Stayed 4 nights in Aug 2023
Response from Jose, General Manager on 5 Sept 2023
Hello and Thank you for for your survey.We do apologize for not being our best with you.We would like to go over your stay. Please ask for me Jose Camacho General Manager.
The hotel was convenient to major highways and shopping. I like the spaciousness of the room,my kids had plenty of space. It was nice to have a pool and hot tub to wind down in the evenings.
Keisha
Stayed 5 nights in Aug 2023
Response from Jose, General Manager on 5 Sept 2023
Thank you for your stay and we will celebrate your score given!
Response from Jose, General Manager on 5 Sept 2023
Thank you for your stay and we will celebrate your score given!
8/10 Good
Jesus
15 Aug 2023
Liked: Amenities
Wish it was a little more updated
Jesus
Stayed 2 nights in Aug 2023
Response from Jose, General Manager on 5 Sept 2023
We will be renovating by the end of the year.Thank you for your stay and we will celebrate your score given!
8/10 Good
partha
Travelled with family
6 Aug 2023
Liked: Cleanliness, staff & service, room comfort
OK hotel, but shows its age
Location good, older building. Breakfast barely anything. See a wifi charge even $4.95x4 for 3 nights stay, called the hotel and hoping they'll take it off. Room/suite size was OK, kitchen good, bathroom small - shows repair patches, beds just OK. Met our requirements for having a kitchen in the suite during our trip - due to diet requirements, we balanced eating outside vs. home food for kids.
partha
Stayed 3 nights in Aug 2023
Response from Jose, General Manager on 5 Sept 2023
Thank you for your stay! We will continue to work on all issues.
4/10 Poor
Jena l, Grafton
Travelled with family, Travelled with family and small children
We stayed at this property preCovid and it was a very nice property! It now is run down! We booked 6 rooms 4 of which stunk like dirty feet and musty. The room types that we booked months in advance, 2 bedroom 2 bath, we were told were not available at checkin. They were overbooked and wanted to give us a basic room with 2 beds 1 bath. After spending 45 minutes complaining they finally weren’t “overbooked” any longer and we received the rooms that we had originally reserved. There was no manager on-site or available so the desk clerk did his best. I l called Marriott and was told they couldn’t do anything to help it is a local issue. The breakfast is nothing to write home about. It is a pet friendly hotel and the vast majority of people staying had dogs. They even brought them into the breakfast area during breakfast. We will NOT stay here again! If you do book here, have a backup plan!!
Jena l
Response from Jose, General Manager on 5 Sept 2023
Thank you for your stay! We are happy to say that we will be going under renovation at the end of the year.
The hotel is a beautiful facility and the front staff was attentive and friendly. Our room was clean and the bed was very comfortable. My main issue was with the breakfast staff. We stayed three days, and on more than one occasion various food items and the coffee had run out, with no one in sight to take care of it. On the last day there was no scrambled eggs, and I was told they didn’t have any left. You would think someone would have made an effort to buy some eggs at a local grocery store that morning to prevent that from happening, but no one made the effort. I was really surprised and disappointed with how poorly the breakfasts were being managed.
Michael
Response from Jose, General Manager on 5 Sept 2023
Thank you for your stay and we will celebrate your score given!
Hotel room was not clean toys from previous children left in room and hair in the beds. Called front desk they told us we could change our own sheets. Ridiculous for a $200 a night hotel stay. Would not recommend to anyone.
Nicole
Stayed 2 nights in May 2023
8/10 Good
Precious
28 May 2023
Precious
Stayed 7 nights in May 2023
10/10 Excellent
Michael
Travelled with family, Travelled with family and small children