Rooftop terrace
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Reviews of Virgin Hotels Chicago

4.5 out of 5
Virgin Hotels Chicago
203 N Wabash Ave, Chicago, IL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 719 out of 1004 reviews" "
Rating 8 - Good. 159 out of 1004 reviews" "
Rating 6 - Okay. 71 out of 1004 reviews" "
Rating 4 - Poor. 29 out of 1004 reviews" "
Rating 2 - Terrible. 26 out of 1004 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

RICKY

Liked: Cleanliness
The condition of both beds was terrible, as the mattresses had sunk in the middle. Because of this, my wife, son, and I never slept well. We woke up early with back pain. It is unacceptable for management to ignore this situation. I will never recommend the Virgin Hotel to anyone.
Stayed 4 nights in Apr 2024
Response from Shay P on 1 May 2024
We apologize for the inconvenience. We are truly sorry that our beds are not satisfying to you and will look into this more. Thank you for bringing this to our attention.

8/10 Good

Silvina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property,excellent location
Stayed 4 nights in Apr 2024
Response from Shay P on 30 Apr 2024
Thank you for leaving a review for us. You are greatly appreciated. We look forward to having you again.

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was wonderful. The room was very good and quiet. The staff went above and beyond to make our stay wonderful
Stayed 5 nights in Apr 2024
Response from AJ on 30 Apr 2024
Thank you for sharing your experience! We're glad you enjoyed your time here with us and look forward to seeing you again.

6/10 Okay

Alexandre, Studio City

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Bars and restaurants barely ever opened. Rooftop not available for most of the time on Saturday for a private party. The amenities are part of what you are supposed to get with this hotel, not an optional package. Was unable to use any of them because the bar was closed most of the time, didn’t have any snack and the rooftop closed. Will never return. Too bad because the rooms are decent. Please note lots of noise from metro/train on the block if on lower floors (can still hear on flore 17) and you can hear the rooftop music until 2am (from floor 17, which is 10 floors below the rooftop). So noise insulation is pretty poor in general.
Stayed 3 nights in Apr 2024
Response from Shay P on 1 May 2024
We would like to apologize for the inconvenience caused during your stay. We hope in the future you allow us another opportunity to make your stay great.

10/10 Excellent

Jenny Maria Christina, Costa Mesa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an excellent stay here. The room was spacious, clean and comfortable.
Stayed 3 nights in Apr 2024
Response from AJ on 30 Apr 2024
Thank you for your feedback! Please visit us again soon.

10/10 Excellent

Kari

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very nice.
Stayed 1 night in Apr 2024
Response from Shay P on 28 Apr 2024
Thank you so much for your feedback. You are greatly appreciated. We look forward to having you stay with us again in the future.

10/10 Excellent

Sasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. My new Chicago hotel
Stayed 2 nights in Apr 2024
Response from Shay P on 28 Apr 2024
Thank you so much for your feedback. You are greatly appreciated. We look forward to having you stay with us again in the future.

10/10 Excellent

Daniel

Great
Stayed 4 nights in Apr 2024
Response from Shay P on 25 Apr 2024
Thank you so much for your response. We look forward to you staying with us again.

10/10 Excellent

Lucie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well designed, stylish room. Great restaurant and coffee shop. Amazing views from rooftop bar.
Stayed 2 nights in Apr 2024
Response from Shay P on 25 Apr 2024
Thank you so much for your response. We look forward to you staying with us again.

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice. Our only complaint is that there is a limitation on how low the AC will go. It was quite warm at night.
Stayed 3 nights in Apr 2024
Response from Shay P on 25 Apr 2024
Thank you so much for your response. We look forward to you staying with us again.

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with an excellent on property coffee shop. Really nice room.
Stayed 3 nights in Apr 2024
Response from Shay P on 21 Apr 2024
Thank you so much for your feedback. We appreciate you choosing to stay with us.

10/10 Excellent

Amaria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super elegant hotel walkable just about anywhere in Chicago.
Stayed 1 night in Apr 2024
Response from Shay P on 21 Apr 2024
Thank you so much for your feedback. We appreciate you choosing to stay with us.

8/10 Good

Michelle

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fun spot in a great location.
Stayed 1 night in Apr 2024
Response from AJ on 20 Apr 2024
Thank you for sharing your experience! Please visit us again.

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff
Stayed 1 night in Apr 2024
Response from AJ on 20 Apr 2024
Thank you for your feedback. Please visit us again soon.

10/10 Excellent

Dante

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please provide better parking and valet
Stayed 1 night in Mar 2024
Response from AJ on 19 Apr 2024
Thank you for your feedback.

10/10 Excellent

rick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent. Great value and hip place to stay.
Stayed 1 night in Apr 2024
Response from AJ on 19 Apr 2024
Thank you for your feedback! Please visit us again soon.

4/10 Poor

Allison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Virgin has the room amenities down. The room was comfortable and well appointed. The gym is well equipped too. I expected to utilise the rooftop bar and 2nd floor library. My partner is handicapped, so I had planned on using hotel spaces for entertainment. Both were rented out the entire weekend. The lobby was chaos with all the revellers jockeying for elevator use. It was not pleasant. I complained to mgmt,. and their response was, “you should have been aware of our events”. Unacceptable. Lost me as a customer in Chicago. Lots to choose from downtown. Stay elsewhere. It’s not the workers. They were nice and gracious. Management needs training.
Stayed 2 nights in Apr 2024
Response from Shay P on 16 Apr 2024
Hi , I am so sorry that the spaces were booked during your stay here with us and you did not get the overall experience as we have so much to offer. We hope that in the future you give us another chance to WOW you.

10/10 Excellent

Rikki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was SO comfortable and I loved the set up of the room. The vanity and closet areas were absolutely perfect.
Stayed 2 nights in Apr 2024
Response from AJ on 15 Apr 2024
Thank you for sharing your feedback!

10/10 Excellent

Amir, Thornton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, friendly staff and clean rooms.
Stayed 1 night in Apr 2024
Response from AJ on 15 Apr 2024
Thank you for sharing your feedback!

10/10 Excellent

Fleanc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Shay P on 16 Apr 2024
Thank you so much for your feedback we hope to see you again.

8/10 Good

Maira

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice property overall, great location, however service lacked attention and some other things were frustrating . I’ve been waiting for over 2h for bath towels, TV does not work, water pressure in the shower is terrible.
Stayed 3 nights in Apr 2024
Response from Shay P on 14 Apr 2024
Thank you so much for your feedback. Thank you also for sharing your concerns we will look into those things to prevent the next time you stay with us.

10/10 Excellent

camron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place
Stayed 1 night in Apr 2024
Response from Shay P on 13 Apr 2024
Thank you so much for your feedback. You are greatly appreciated.

10/10 Excellent

Aalif

Stayed 1 night in Mar 2024
Response from AJ on 30 Apr 2024
Thank you for your feedback!

10/10 Excellent

Brooke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying at the Virgin hotel in Chicago. It’s conveniently located near so many attractions, great restaurants, and the train. The rooms are great and the rain head shower is amazing!
Stayed 3 nights in Apr 2024
Response from Shay P on 8 Apr 2024
Thank you so much for your feedback. We appreciate you and we look forward to you staying with us again in the future.

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent time!
Stayed 2 nights in Apr 2024
Response from AJ on 8 Apr 2024
Thank you for your feedback! Please visit us again.

6/10 Okay

Juan G, Hoquiam

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Apr 2024
Response from AJ on 8 Apr 2024
Thank you for your feedback.

10/10 Excellent

Jermaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Shay P on 7 Apr 2024
Thank you for your feedback. We appreciate you and look forward to you staying with us again in the future.

10/10 Excellent

Yanrong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room and friendly staff! We love it!
Stayed 1 night in Apr 2024
Response from AJ on 7 Apr 2024
Thank you for your review.

10/10 Excellent

Lynn

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time we have stayed at this hotel due to location to Verona, good value and good breakfast. We used the swimming pool several times too and enjoyed our stay.
Stayed 3 nights in Mar 2024
Response from Shay P on 5 Apr 2024
Thank you for your feedback. We look forward to having you again.

8/10 Good

Prentice, Saint Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Shay P on 25 Apr 2024
Thank you so much for your response. We look forward to you staying with us again.

10/10 Excellent

Meredith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Comfortable, quiet, restaurants were great and very friendly. Definitely would recommend.
Stayed 1 night in Mar 2024
Response from AJ on 1 Apr 2024
Thank you for your feedback!

10/10 Excellent

April

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressed with the layout of the room, everything we needed was included. Service was courteous and attentive but not over bearing. Location was ideal for the loop, magnificent mile and transit. They offered variations of atmospheric vibes to fit any individual.
Stayed 2 nights in Mar 2024
Response from AJ on 1 Apr 2024
Thank you for your feedback!

10/10 Excellent

Lela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect
Stayed 1 night in Mar 2024
Response from AJ on 31 Mar 2024
Thank you for sharing your experience.

10/10 Excellent

Paulina, Milwaukee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AJ on 20 Apr 2024
Thank you for your feedback.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was so close to the river walk and Michigan Street were all the shopping buildings are
Stayed 3 nights in Mar 2024
Response from James G on 30 Mar 2024
Thank you for your review!We hope to see you again!

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, unique, fun hotel. Close to many things that are walkable.
Stayed 3 nights in Mar 2024
Response from Shay P on 29 Mar 2024
Thank you so much for your feedback. We really appreciate it and are glad you enjoyed your stay. We look forward to having you back in the future.

2/10 Terrible

Miguel Alejandro Fabian

Stayed 2 nights in Mar 2024
Response from AJ on 19 Apr 2024
Thank you for your feedback! We sorry to hear that your experience was not as expected. Please contact the hotel directly to discuss further.

8/10 Good

Lynda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and pleasant. The room was cute and clean. There is food and shopping in walking distance.
Stayed 2 nights in Mar 2024
Response from Shay P on 26 Mar 2024
Thank you for your feedback. We greatly appreciate you and hope that you stay with us again in the future.

8/10 Good

Jagdeep

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, friendly staff, easy check in. Suite was very spacious but "river view" may be stretching it a bit. Handily located for river cruises and other locations and easily accessible by the Metro.
Stayed 3 nights in Mar 2024
Response from Shay P on 25 Mar 2024
Thank you so much for your feedback. We look forward to having you back in the future.

4/10 Poor

Jenna

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
Stayed 3 nights in Mar 2024
Response from Shay P on 25 Mar 2024
Thank you for rating us. We apologize that we were not able to meet your expectations. We hope that we can improve and get another chance to WOW you again.

10/10 Excellent

Robbin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We travel often and this was the most comfortable bed yet! Although there is no pool or hot tub, the added touches to the room were appreciated. They had robes, yoga mat, room darkening blinds and curtains, shampoo, conditioner, soap in room and ear plugs. The train was right below us but we didn’t hear a thing from the 18th out of 26 floors. We had room service for dinner. Prices were good and they were so fast! Top floor has a rooftop bar and it was so relaxing. There was a free happy hour there if you signed up for the free Virgin Hotels app. We had coffee and a muffin at their coffee shop in the a.m. Parking was right around the corner from the hotel (maybe 300 feet away or less). It was originally $60 for parking but, if you ask the front desk, they put a barcode on your parking pass and 24 hours is only $30. The Chicago Theater was 1 block away. On the hotels 2nd floor was a huge quiet bar-lounge area. There is yet another restaurant called Miss Ricky’s right as you walk into the hotel. We didn’t go there but, it also has a great variety of food options and a happy hour as well. In the room, temperature, room service, check out and viewing your bill were controlled by using your tv remote. If you didn’t want to get out of bed for anything, you sure didn’t have to. They had a fridge, alcohol and snacks in room for purchase as well. We WILL be back.
Stayed 1 night in Mar 2024
Response from James G on 25 Mar 2024
Thank you so much for your feedback. We're happy to hear you had a good time & look forward to your return!

10/10 Excellent

Tymika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff amazing house keeping we loved the view also
Stayed 2 nights in Mar 2024
Response from Liang L. on 25 Mar 2024
Thank you for your feedback. We hope to welcome you back!

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Shay P on 25 Mar 2024
Thank you so much for your rating. We appreciate you and look forward to having you back in the future.

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with our stay. The grand chamber suite was spacious and comfortable. Room service was quick and delicious. All staff were friendly and helpful.
Stayed 2 nights in Mar 2024
Response from Shay P on 24 Mar 2024
Thank you so much for your feedback. We appreciate you and hope to see you again in the future.

10/10 Excellent

donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, highly recommend
Stayed 1 night in Mar 2024
Response from Shay P on 24 Mar 2024
Thank you so much for your feedback. We look forward to having you back in the future.

10/10 Excellent

Lynne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The lighting controls/switches were complicated. They were motion sensitive also they kept turning on if we got up
Stayed 1 night in Mar 2024
Response from Shay P on 24 Mar 2024
Thank you so much for your feedback. We appreciate you and hope to see you again in the future.

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time nice club and bar attached also love the restaurant connection
Stayed 2 nights in Mar 2024
Response from Shay P on 23 Mar 2024
Thank you so much for your feedback. We appreciate you and look forward to you staying with us again in the future.

10/10 Excellent

Elaine

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay, comfortable room and beds, spacious. Tge bathroom though clean, had a disagreeable stain that should be treated. The issue with this hotel is that its particular location is seedy and Qseems unsafe. Once you become familiar the location is ok. Another issue is that they would do so much better with their lobby and their reception area, this does bot speak well of the hotel and dis merits it. However having been there for several days the great room makes up for the other deficiencies and the location is improved after a walk of a block and a half.
Stayed 4 nights in Mar 2024
Response from Shay P on 22 Mar 2024
Thank you so much for your feedback. We look forward to having you again.

10/10 Excellent

Jessica

Stayed 2 nights in Mar 2024
Response from Shay P on 10 Apr 2024
Thank you for your feedback. We appreciate you and hope to see you again in the future.

10/10 Excellent

KIMBERLY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is the BEST here!!!!!!!
Stayed 3 nights in Mar 2024
Response from AJ on 19 Mar 2024
Thank you for sharing your experience! Please come visit us again soon.