4/10 Poor
Jennifer
3 Jun 2024
Disliked: Cleanliness, property conditions & facilities
The hotel is conveniently located just off the interstate and near lots of family friendly restaurants. However, they are dog friendly and when I checked in I thought I checked into a dog kennel. Dogs could be heard barking from several rooms and floors down into the lobby. The hotel, elevator, and rooms had a strong odor of dogs.
My room was made up and appeared to be cleaned but upon closer inspection of the windows, walls, and surfaces it was filthy. The window in the room was smeared and covered in what appeared to be bodily fluids from a previous guests. The floors were dirty. I complained to the front desk and was told they would clean the window and room but it wasn’t until my second day there and asking the manager to come up to my room and see the mess, was it handled. The manager on duty, Zelda, was horrified by the conditions and offered me another room. She was very sweet and took care of all my requests and needs.
Jennifer
Stayed 2 nights in May 2024