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Reviews of WoodSpring Suites Orlando West - Clermont

2.5 out of 5
WoodSpring Suites Orlando West - Clermont
16311 FL-50, Clermont, FL

Reviews

5.0
Rating 10 - Excellent. 76 out of 613 reviews" "
Rating 8 - Good. 84 out of 613 reviews" "
Rating 6 - Okay. 104 out of 613 reviews" "
Rating 4 - Poor. 144 out of 613 reviews" "
Rating 2 - Terrible. 205 out of 613 reviews" "

5.4/10

Cleanliness

6.4/10

Staff & service

4.6/10

Amenities

5.2/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

4/10 Poor

Kami

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This was not a comfortable stay at all. Our room window was open when we got there and the room was about 90 degrees and super muggy. The floor was sticky and zero carpet anywhere in our room. The refrigerator didnt work hardly at all. It would work for a sleepover to get somewhere else, but to stay a couple days...absolutely not. Too much money for what you get.
Stayed 1 night in Apr 2024
Response from MV on 3 May 2024
We apologize that you did not enjoy your stay with us, Kami l. Our team strives to provide our guests excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.Martha -Guest Engagement Team - WoodSpring Suites

8/10 Good

mildred

It was good overall for a quick stop on the way
Stayed 1 night in Apr 2024
Response from MV on 29 Apr 2024
Thank you so much for your positive feedback, Mildred! Our staff will be thrilled to know that you noticed their hard work to deliver a clean and comfortable experience! We would love to welcome you back the next time you are in the area! Martha, Guest Engagement Team- WoodSpring Suites

10/10 Excellent

PJ, Vero Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Extended stay there was not a coffee maker a cup or mug or shampoo no extras at all. Wasn’t prepared for this traveling for one night. Front desk staff was INCREDIBLY professional and kind.
Stayed 1 night in Apr 2024
Response from MV on 27 Apr 2024
Thank you so much for your positive feedback, PJ! Our staff will be thrilled to know that you noticed their hard work to deliver a clean and comfortable experience! We would love to welcome you back the next time you are in the area! Martha, Guest Engagement Team- WoodSpring Suites

8/10 Good

Cedric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good going to recommend it to my friend's and family.
Stayed 1 night in Jan 2024
Response from MV on 27 Apr 2024
Thank you so much for your positive feedback, Cedric! Our staff will be thrilled to know that you noticed their hard work to deliver a clean and comfortable experience! We would love to welcome you back the next time you are in the area! Martha, Guest Engagement Team- WoodSpring Suites

10/10 Excellent

GUANGJIA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good choice in Clermont FL
Stayed 1 night in Apr 2024
Response from MV on 22 Apr 2024
Thank you so much for your positive feedback, Guangjja! Our staff will be thrilled to know that you noticed their hard work to deliver a clean and comfortable experience! We would love to welcome you back the next time you are in the area! Martha, Guest Engagement Team- WoodSpring Suites

2/10 Terrible

Gregory

Disliked: Cleanliness, staff & service, property conditions & facilities
Complete dive one step above a cardboard box
Stayed 6 nights in Apr 2024
Response from MV on 17 Apr 2024
We apologize that you did not enjoy your stay with us, Gregory. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.Martha -Guest Engagement Team - WoodSpring Suites

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Felt like home the only thing i hate roaches on te room 212 but other than that exelent on the cleaning and lovely place !
Stayed 1 night in Apr 2024
Response from MV on 16 Apr 2024
Thank you so much for your positive feedback, Jonathan! Our staff will be thrilled to know that you noticed their hard work to deliver a clean and comfortable experience! We would love to welcome you back the next time you are in the area! Martha, Guest Engagement Team- WoodSpring Suites

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities
It was supper clean and very comfortable felt like i was home !
Stayed 1 night in Apr 2024
Response from MV on 9 Apr 2024
Thank you so much for your positive feedback, Jonathan! Our staff will be thrilled to know that you noticed their hard work to deliver a clean and comfortable experience! We would love to welcome you back the next time you are in the area! Martha, Guest Engagement Team- WoodSpring Suites

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MV on 5 Apr 2024
Thank you so much for your positive feedback, Craig! Our staff will be thrilled to know that you noticed their hard work to deliver a clean and comfortable experience! We would love to welcome you back the next time you are in the area! Martha, Guest Engagement Team- WoodSpring Suites

4/10 Poor

glenda, o'fallon

Liked: Staff & service
Disliked: Cleanliness
Woman clerk was very nice & commending, along with next day clerk.
Stayed 2 nights in Mar 2024
Response from MV on 3 Apr 2024
We apologize that you did not enjoy your stay with us, Glenda. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.Martha -Guest Engagement Team - WoodSpring Suites

10/10 Excellent

Janine

Travelled with family
This stay is for a person who needs a clean safe place to spend a night or longer at. Convenient to area shopping and to the legends ball field. No pool but we weee not there for vacation. We were there to watch a tournament.
Stayed 8 nights in Mar 2024
Response from MV on 17 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Orlando West - Clermont. As a guest you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really affordable. Great service!
Stayed 2 nights in Mar 2024
Response from Guest Engagement Team on 11 Mar 2024
Thank you so much for your positive feedback, Alexis! Our staff will be thrilled to know that you noticed their hard work to deliver a clean and comfortable experience! We would love to welcome you back the next time you are in the area! Martha, Guest Engagement Team- WoodSpring Suites

4/10 Poor

Jarixa

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from MV on 12 Mar 2024
Dear Jarixa, thank you for your review. We are sorry you did not enjoy your stay. We strive to offer great service. your feedback is important to continue improving.Best regards,

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, amenities
It was clean.
Stayed 1 night in Feb 2024
Response from Guest Engagement Team on 11 Mar 2024
Thank you so much for your positive feedback, Anthony! Our staff will be thrilled to know that you noticed their hard work to deliver a clean and comfortable experience! We would love to welcome you back the next time you are in the area! Martha, Guest Engagement Team- WoodSpring Suites

6/10 Okay

Robbie

Travelled with family
Liked: Cleanliness, staff & service
Rooms are suppose to be suites and was just an average room with a small full size refrigerator and a stovetop- no closet- I have never been in a room with a mattress on a raised metal spring platform. Disappointing
Stayed 1 night in Mar 2024
Response from MV on 6 Mar 2024
Hi Robbie. We are sorry your did find the room to your expectations. We value your feedback and we will make suggestions to correct this. Thank you so much.

6/10 Okay

John

Travelled with partner
The hotel was fine for simply sleeping . The staff was very nice and friendly. If you are seeking any amenities there are none. The shower was luke warm at best.However saying this if you need an inexpensive and clean place to sleep this is it.
Stayed 2 nights in Feb 2024
Response from Guest Engagement Team on 25 Feb 2024
We apologize that you did not enjoy your stay with us, John. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels. Martha -Guest Engagement Team - WoodSpring Suites

2/10 Terrible

LORI

Business traveller
Disliked: Staff & service, property conditions & facilities
Sleep in your car! Horrible location and many people living there with lots of dogs
Stayed 1 night in Jan 2024
Response from Guest Engagement Team on 24 Feb 2024
We apologize that you did not enjoy your stay with us, Lori. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels. Martha -Guest Engagement Team - WoodSpring Suites

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Roach infested no shower curtain. Very bad smell crackheads hanging outside terrible. Worst hotel I’ve ever stayed in in my life.
Stayed 1 night in Feb 2024
Response from Guest Engagement Team on 20 Feb 2024
We apologize that you did not enjoy your stay with us, Robert. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels. Martha -Guest Engagement Team - WoodSpring Suites

2/10 Terrible

lisa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
1. there was a warm bad smell in the hallway as you get off the elevator. 2. when I went into the room and looked down I had track a dead roach in to the room as I looked around in the corners they were dead roaches under the cabinet in the corners. 3. there were live roaches crawling on the floor near the sink. 4. there was a monster stomping around upstairs with combat boots walking from one end of the room to the other most of the night and early in the morning!! 5. Awaken at 5:35 a.m. the bed being hit against the wall for hours. The bed is on roller wheels so it shifted . Believe the reviews folks!!
Stayed 1 night in Feb 2024
Response from MV on 15 Feb 2024
We apologize that you did not enjoy your stay with us, Lisa. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels. Martha -Guest Engagement Team - WoodSpring Suites

10/10 Excellent

Melody

Liked: Cleanliness, staff & service, property conditions & facilities
Bbbb
Stayed 2 nights in Jan 2024
Response from MV on 8 Feb 2024
Dear Melody, thank you for choosing Woodspring Suites Clermont and for your feedback. our staff will be thrilled to know your stay was great.

8/10 Good

naomi, Miami

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Martha on 6 Feb 2024
Thank you so much for your positive feedback, Naomi! Our staff will be thrilled to know that you noticed their hard work to deliver a clean and comfortable experience! We would love to welcome you back the next time you are in the area! Martha, Guest Engagement Team- WoodSpring Suites

2/10 Terrible

Fernando

Stayed 1 night in Jan 2024
Response from Guest Engagement Team on 4 Feb 2024
We apologize that you did not enjoy your stay with us, Fernando. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels. Martha -Guest Engagement Team - WoodSpring Suites

2/10 Terrible

Lesley

Stayed 1 night in Jan 2024
Response from MV on 20 Mar 2024
We apologize that you did not enjoy your stay with us, Lesly. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.Martha -Guest Engagement Team - WoodSpring Suites

10/10 Excellent

Lupita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Martha on 6 Feb 2024
Thank you so much for your positive feedback, Lupita! Our staff will be thrilled to know that you noticed their hard work to deliver a clean and comfortable experience! We would love to welcome you back the next time you are in the area! Martha, Guest Engagement Team- WoodSpring Suites

6/10 Okay

Maureen

Stayed 1 night in Jan 2024
Response from Martha on 6 Feb 2024
Thank you so much for your positive feedback, Maureen! Our staff will be thrilled to know that you noticed their hard work to deliver a clean and comfortable experience! We would love to welcome you back the next time you are in the area! Martha, Guest Engagement Team- WoodSpring Suites

8/10 Good

Dana

Business traveller
Liked: Cleanliness, staff & service, room comfort
bright
The outside light - on the wall 4th floor - shined into my room. Blinds don't help much. The light should be shielded or the rooms affected should have very heavy curtains. I could have read a newspaper with the lights off. The young lady at check in was pleasant.
Stayed 1 night in Jan 2024
Response from Martha on 6 Feb 2024
Thank you so much for your positive feedback, Dana! Our staff will be thrilled to know that you noticed their hard work to deliver a clean and comfortable experience! We would love to welcome you back the next time you are in the area! Martha, Guest Engagement Team- WoodSpring Suites

2/10 Terrible

Ghady

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
For $150 per night with less quality of a motel.
It was awful all they give you is two towels, and one bar of soap no shampoo or conditioner.
Stayed 2 nights in Jan 2024
Response from Martha on 6 Feb 2024
We apologize that you did not enjoy your stay with us, Ghady. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels. Martha -Guest Engagement Team - WoodSpring Suites

10/10 Excellent

Frederick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable cose to grocery store & dining options
Stayed 2 nights in Jan 2024
Response from MV on 23 Jan 2024
Thank you so much for your positive feedback, Frederick! Our staff will be thrilled to know that you noticed their hard work to deliver a clean and comfortable experience! We would love to welcome you back the next time you are in the area! Martha, Guest Engagement Team- WoodSpring Suites

6/10 Okay

Ronald

Disliked: Amenities
Think of it as a baseline efficiency and everything is an upgrade. The room was clean and well organized. I didn’t have a problem with noise. The “free Wi-Fi“ for one (1) device per day, seriously. You can get up to three devices for $10 per day for regular Internet and $20 a day for premium Internet… It’s an efficiency but it doesn’t come with pots or pans, you can bring your own or buy a little set at the front desk for $20-30. Room service is once every two (2) weeks. Two towels and two washcloths; you can bring your own, wash the ones that are there, or pay them $10 to exchange for a fresh set. Mine had a full-size refrigerator a nice kitchen layout with storage above and below, an ample dresser with 50 inch TV, and cubbies over the clothes hanging area. Bathroom was ample.
Response from MV on 23 Jan 2024
Thank you so much for your positive feedback, Ronald! Our staff will be thrilled to know that you noticed their hard work to deliver a clean and comfortable experience! We would love to welcome you back the next time you are in the area! Martha, Guest Engagement Team- WoodSpring Suites

6/10 Okay

Michael

Liked: Staff & service
Disliked: Cleanliness
Not the best for the price
It is a no frills hotel for sure. Front desk clerk was very nice. The floor in our room was filthy. It is a pet friendly hotel and there was urine all over the floor. It was also black. I used a towel to mop the floor and the towel had to be rinsed out a couple times because of all the dirt on the floor. Both nights there were some sketchy people sleeping outside on the front and back doors to the hotel. Also the 200.00 pet deposit is not refundable and that was not explained until check in. The front desk clerk asked if anyone had called before check in to let me know but that phone call never came as made to me. Definitely a property we not stay at again.
Stayed 2 nights in Jan 2024
Response from MV on 23 Jan 2024
We apologize that you did not enjoy your stay with us, Michael. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.Martha -Guest Engagement Team - WoodSpring Suites

2/10 Terrible

Edna

Travelled with group
Disliked: Property conditions & facilities, room comfort
The fro t desk staff was extremely friendly but the First room they gave us already had a person in it, we found out when we walked in on him. The second room they gave us had blood stains in a few spots on the walls. We needed towels but there was no available at front desk after a certain time.
Stayed 1 night in Jan 2024
Response from MV on 23 Jan 2024
We apologize that you did not enjoy your stay with us, Edna. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.Martha -Guest Engagement Team - WoodSpring Suites

10/10 Excellent

Cheryl

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very convenient, the rooms are like mini apartments.
Stayed 1 night in Jan 2024
Response from m on 20 Jan 2024
Thank you so much for your positive feedback, Cheryl! Our staff will be thrilled to know that you noticed their hard work to deliver a clean and comfortable experience! We would love to welcome you back the next time you are in the area! Martha, Guest Engagement Team- WoodSpring Suites

4/10 Poor

Jessica

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from MV on 20 Jan 2024
We apologize that you did not enjoy your stay with us, Jessica. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.Martha -Guest Engagement Team - WoodSpring Suites

4/10 Poor

Clark

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Loud at night, could hear everything will trying to sleep
Stayed 1 night in Jan 2024
Response from MV on 15 Jan 2024
We apologize that you did not enjoy your stay with us, Clark. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.Martha -Guest Engagement Team - WoodSpring Suites

6/10 Okay

Nelda

Response from MV on 15 Jan 2024
We apologize that you did not enjoy your stay with us, Neida. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.Martha -Guest Engagement Team - WoodSpring Suites

2/10 Terrible

Luz

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The worst will never stay there again , Roaches ,ants no working appliances .
Stayed 7 nights in Dec 2023
Response from MV on 9 Jan 2024
We apologize that you did not enjoy your stay with us, Luz. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.Martha -Guest Engagement Team - WoodSpring Suites

8/10 Good

William

Stayed 1 night in Jan 2024
Response from Martha on 6 Feb 2024
Thank you so much for your positive feedback, William! Our staff will be thrilled to know that you noticed their hard work to deliver a clean and comfortable experience! We would love to welcome you back the next time you are in the area! Martha, Guest Engagement Team- WoodSpring Suites

10/10 Excellent

Miles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The staff are really friendly and nice. The hotel is clean and welcoming.
Stayed 7 nights in Dec 2023
Response from MV on 8 Jan 2024
Thank you so much for your positive feedback, Miles Our staff will be thrilled to know that you noticed their hard work to deliver a clean and comfortable experience! We would love to welcome you back the next time you are in the area! Martha, Guest Engagement Team- WoodSpring Suites

10/10 Excellent

Kimberley

Stayed 1 night in Dec 2023
Response from MV on 20 Jan 2024
Thank you so much for your positive feedback, Kimberly! Our staff will be thrilled to know that you noticed their hard work to deliver a clean and comfortable experience! We would love to welcome you back the next time you are in the area! Martha, Guest Engagement Team- WoodSpring Suites

10/10 Excellent

Diogenes

Liked: Cleanliness, staff & service, property conditions & facilities
Everithing is ok, but the room should be more well cleaned. There was a lot of dust under the beds
Stayed 12 nights in Dec 2023
Response from MV on 8 Jan 2024
Thank you so much for your positive feedback, Diogenes! Our staff will be thrilled to know that you noticed their hard work to deliver a clean and comfortable experience! We will work o n the issues you mention. Much appreciated. We would love to welcome you back the next time you are in the area! Martha, Guest Engagement Team- WoodSpring Suites

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay
Stayed 7 nights in Dec 2023
Response from MV on 8 Jan 2024
Thank you so much for your positive feedback, James! Our staff will be thrilled to know that you noticed their hard work to deliver a clean and comfortable experience! We would love to welcome you back the next time you are in the area! Martha, Guest Engagement Team- WoodSpring Suites

2/10 Terrible

Sherri

Travelled with family
Disliked: Amenities
Too much money for that nasty place won’t ever stay there again!!!!!!
Stayed 3 nights in Dec 2023
Response from MV on 8 Jan 2024
We apologize that you did not enjoy your stay with us, Sherri. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.Martha -Guest Engagement Team - WoodSpring Suites

10/10 Excellent

Miles

Stayed 1 night in Dec 2023
Response from MV on 8 Jan 2024
Thank you so much for your positive feedback, Miles! Our staff will be thrilled to know that you noticed their hard work to deliver a clean and comfortable experience! We would love to welcome you back the next time you are in the area! Martha, Guest Engagement Team- WoodSpring Suites

10/10 Excellent

Michael

Travelled with family
Liked: Staff & service, room comfort
Birthday stay
Room was dated. Bathroom looked old Overall a nice stay.
Stayed 1 night in Nov 2023
Response from MV on 8 Jan 2024
Thank you so much for your positive feedback, Michael! Our staff will be thrilled to know that you noticed their hard work to deliver a clean and comfortable experience! We would love to welcome you back the next time you are in the area! Martha, Guest Engagement Team- WoodSpring Suites

6/10 Okay

Joshua

Liked: Staff & service
Disliked: Property conditions & facilities
Not the best not the worst.
The man at the front desk i never got his name was amazingly courteous and friendly and helpful. The hotel itself is run down. And a bit more pricier than it should be. The fridge was broken in my room but i decided to just not say anything. The beds were metal framed so uncomfortable. And only two pillows i asked for pillows multiple times but never received. This is a good spot if you’re in a pinch but other than that it needs some serious work. The guy at front desk kept me from making any complaints.
Stayed 1 night in Dec 2023
Response from MV on 16 Dec 2023
We apologize that you did not enjoy your stay with us, Joshua. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.Martha -Guest Engagement Team - WoodSpring Suites

4/10 Poor

Jack

Liked: Staff & service
The staff was extremely nice and worked with us. However, our room had multiple cockroachs, weird smell in the hallways and yucky cigarette smell in the room and especially when the A/C was turned on.
Stayed 2 nights in Dec 2023
Response from MV on 16 Dec 2023
Thank you so much for your positive feedback, Jack! Our staff will be thrilled to know that you noticed their hard work to deliver a clean and comfortable experience! We would love to welcome you back the next time you are in the area! Martha, Guest Engagement Team- WoodSpring Suites

2/10 Terrible

Allen

Travelled with partner
Disliked: Amenities
It was extremely dirty the floors were sticky and the tubs were still covered in hair the beds were like sleeping on a card board box I don’t recommend this facility to anyone
Stayed 1 night in Dec 2023
Response from MV on 16 Dec 2023
We apologize that you did not enjoy your stay with us, Allen. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.Martha -Guest Engagement Team - WoodSpring Suites

8/10 Good

Kenneth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room was ready and clean. Staff was helpful and friendly.
Stayed 2 nights in Nov 2023
Response from MV on 6 Dec 2023
Thank you so much for your positive feedback, Kenneth! Our staff will be thrilled to know that you noticed their hard work to deliver a clean and comfortable experience! We would love to welcome you back the next time you are in the area! Martha, Guest Engagement Team- WoodSpring Suites

2/10 Terrible

FARAH

Disliked: Cleanliness
Stayed 2 nights in Nov 2023
Response from MV on 8 Jan 2024
We apologize that you did not enjoy your stay with us, Farah. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.Martha -Guest Engagement Team - WoodSpring Suites

6/10 Okay

Debra

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
There is no common area for coffee, nor in your room. Totally basics bed and bathroom. An efficiency kitchen with no utensils. One towel and wash cloth per person. Had to request any extras. Price and set for workers temporary in the area.
Stayed 2 nights in Nov 2023
Response from MV on 25 Nov 2023
We apologize that you did not enjoy your stay with us, Debra. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.Martha -Guest Engagement Team - WoodSpring Suites