Reception
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Reviews of Metropolitan at The 9, Autograph Collection

4 out of 5
Metropolitan at The 9, Autograph Collection
2017 E 9th St, Cleveland, OH

Reviews

9.0

Wonderful

Rating 10 - Excellent. 517 out of 734 reviews" "
Rating 8 - Good. 120 out of 734 reviews" "
Rating 6 - Okay. 56 out of 734 reviews" "
Rating 4 - Poor. 20 out of 734 reviews" "
Rating 2 - Terrible. 21 out of 734 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in CLE. Particularly liked the Vault bar. Room was nice. Lots of bars and restaurants within walking distance.
Stayed 1 night in May 2024

8/10 Good

Ronald, Erie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy in / easy out. Plenty of dining, drinking, shopping, in walking distance. Great casino near by.
Stayed 1 night in May 2024

8/10 Good

Jewrett

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was accommodating and very nice. Room could have been cleaned better..Overall a goid stay
Stayed 1 night in May 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay in Cleveland!
Stayed 2 nights in Apr 2024

10/10 Excellent

Jeremy

Everyone was very polite and kind. The hotel was very sexxy perfect for my weekend.
Stayed 1 night in Apr 2024

10/10 Excellent

Lori, Middlefield

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with a wonderful restaurant for dinner. We loved the rooftop bar and the speakeasy Vault bar in the basement was so cool(was an old bank). The Hotel staff are all super nice and top-notch.
Stayed 1 night in Apr 2024

10/10 Excellent

Thomas, New Albany

Liked: Cleanliness, property conditions & facilities
The valet is expensive and very slow
Stayed 2 nights in Mar 2024

10/10 Excellent

Kasey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite place to stay in Cleveland.
Stayed 2 nights in Mar 2024

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here .. walking distance to everything ..staff is always wonderful and never disappoint
Stayed 2 nights in Mar 2024

6/10 Okay

Shakia

Liked: Cleanliness, staff & service, property conditions & facilities
It was a beautiful hotel; the food was horrible and, the towels felt like rocks, and there was no electricity in the bathroom. The food was the most disappointing part, especially for the price.
Stayed 1 night in Mar 2024

6/10 Okay

Tiffany

Travelled with partner
Disliked: Staff & service
I paid $50 for valet which is overpriced, all for the skinny valet girl to steal out my car.
Stayed 1 night in Feb 2024

10/10 Excellent

Ryan

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Simrit

Stayed 1 night in Feb 2024

10/10 Excellent

Aleshia

Stayed 1 night in Feb 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Dameon

Disliked: Staff & service, property conditions & facilities
Not what you'd expect for the price
Check-in was clumsy and not at all a high end experience unfortunately. Room was nothing at all special. Everything felt heavily used and abused - visibly not well taken care of in my opinion. Best part of the stay was the overpriced but friendly and fast valet staff. Won't ever be coming back to this property unless it changes hands or gets remodeled/refreshed.
Stayed 1 night in Dec 2023

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful, felt very clean and had all of the amenities I'd expect.
Stayed 1 night in Feb 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The bed wasn’t the most comfortable, especially for the price of the hotel room.
Stayed 1 night in Jan 2024

10/10 Excellent

Riki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My solo getaway
My experience is always wonderful at the 9 and I'll always go back ..love yall
Stayed 1 night in Jan 2024

10/10 Excellent

Eric

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property
Stayed 1 night in Jan 2024

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Once the construction is done getting to the convenient store is done.
Stayed 1 night in Jan 2024

10/10 Excellent

Alberto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
People do make a difference!
David, from the night shift at the Reception, made the entire difference on my trip. He was prompt to move me in the middle of the night to a quiet room, allowing me a much needed night of sleep as there were heavy street construction noises. Linens need to be replaced and seems that the hotel is working on it.
Stayed 1 night in Jan 2024

10/10 Excellent

Scott

Stayed 1 night in Dec 2023

10/10 Excellent

marcus

Stayed 1 night in Dec 2023

10/10 Excellent

Nadia

Stayed 2 nights in Dec 2023

8/10 Good

Virginia

Stayed 2 nights in Dec 2023

6/10 Okay

Shawn

Stayed 2 nights in Dec 2023

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly easy access to everything
Stayed 1 night in Dec 2023

10/10 Excellent

robert, aurora

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurent was EXCEPTIONAL. Best hotel bed EVER.
Stayed 1 night in Dec 2023

10/10 Excellent

Louis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff excellent.
Stayed 1 night in Nov 2023

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and rooms. Mostly enjoyed our massage with Lolo. She was amazing!!! Definitely would come back and stay at the Metropolitan and get another massage with Lolo!!
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and modern hotel
We stayed at the 9 because it was fairly close to our destination for the day-the Rock and Roll Hall of Fame (just down East 9th). The front desk staff was friendly and efficient. Our room was ready early, which was surprising and nice. The room was large and bright. The bed was a little too hard (for me), but other than that it was an extremely comfortable room. The open-concept tub, sink and shower area was an interesting design idea, although I can imagine that it might not be to everyone’s tastes. For breakfast, we had our choice of in-room or restaurant dining and everything on the menu looked good. We had the avocado toast and eggs with a side of chicken sausage.Delicious! Checkout was fast and easy, as was the valet parking that we used. I would definitely stay here again, it is so close to everything, including Playhouse Square.
Good sized room
Sitting area with TV
Tub, sink and shower
Stayed 1 night in Nov 2023

10/10 Excellent

Tracy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Greeted by Holly who was amazing. Even though we were early she let us check in and upgraded up. It really started the experience off right. The room was lovely and welcoming with all the amenities.
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Overall it wasn’t worth the cost.
App said check in was 3pm. Hotel site showed 4pm. We arrived 4:15 & hotel said they had people who did not check on time & all the rooms were not ready. We have to wait another hour in lobby for the room. We had dinner show tickets & this made getting ready a rush once we had our room. Rooms were clean & nice. They said they upgraded us to a better room, however it was the same room on app we booked. All bar items in the room were extremely expensive. One coffee kcup was $3 for 6 ounce cup. Breakfast for two w/one meat, 2 eggs and toast 60 bucks. Valet was $48 a night in an open air lot. Great location with grocery store on corner. Pretty central in general.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

8/10 Good

Ava

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Jennifer

Business traveller
Disliked: Amenities
this hotel was a nice hotel, good food around, staff was nice, my issue is with the room itself and specifically the availability of certain things, there was no water in the room except from the mini bar for an extra charge. the option i had was to go to the front desk and ask for water, but it was not supplied. also, no in room coffee or Tea, it was a kcup machine byt $3 for each k-cup used. this was a big turn off, the room was stocked with alcohol and snacks, but all for a charge. no robes, no extra blankets, no extra pillows. the closet was outside the room and so was the dresser. it was a weird set-up.
Stayed 2 nights in Oct 2023

10/10 Excellent

Bj

Stayed 2 nights in Sep 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Nichole

Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I stayed here while attending a show and I can’t say enough good about the property. The staff is all so welcoming, friendly and helpful. The front desk staff are amazing! Nikki and Kendra you both are an amazing asset to the hotel!! The valet staff are all great. The on-site bar options and restaurant have great food at reasonable prices. We would definitely stay again when in Cleveland!

4/10 Poor

Kristi

Travelled with partner
Disliked: Amenities
Nickle and dime for everything and not that special.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the security to access the elevators
Stayed 1 night in Sep 2023

10/10 Excellent

Dianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most friendliest staff ever. Good was also amazing. Would highly recommend a stay here.
Stayed 1 night in Sep 2023

10/10 Excellent

Kimberly

Stayed 1 night in Sep 2023

6/10 Okay

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023