Lobby
Check availability

Reviews of Hampton by Hilton Cluj-Napoca

3.5 out of 5
Hampton by Hilton Cluj-Napoca
B-dul 21 Decembrie 1989 nr.67, Cluj-Napoca

Reviews

9.2

Wonderful

Rating 10 - Excellent. 272 out of 409 reviews" "
Rating 8 - Good. 116 out of 409 reviews" "
Rating 6 - Okay. 15 out of 409 reviews" "
Rating 4 - Poor. 3 out of 409 reviews" "
Rating 2 - Terrible. 3 out of 409 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Codruta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay as usual
Stayed 1 night in Apr 2024
Response from Zsolt Torjai on 9 May 2024
Dear Codruta,Thank you for taking the time to leave your feedback.While we're glad to hear that your stay met your expectations. Your input is valuable to us, and we're always looking for ways to enhance our services and facilities.Your feedback helps us continue to deliver the best possible experience for our guests.We hope to have the opportunity to welcome you back again soon and to provide you with an even more enjoyable stay.Warm regards,Zsolt TorjaiGeneral Manager

10/10 Excellent

Naji

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Zsolt Torjai on 25 Mar 2024
Dear Naji,We are truly heartened to receive your generous review of Hampton by Hilton Cluj-Napoca. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind regards,Zsolt Torjai

8/10 Good

Fred M

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024
Response from Iulia on 22 Feb 2024
Dear Mr. Behlen,Thank you for choosing to stay with us. We appreciate your feedback.We hope to have the opportunity to welcome you again to our property. Have a nice day ahead!Kind regards,Iulia Andrea BicaReservations Supervisor

10/10 Excellent

Cristian

Travelled with partner
Liked: Amenities
Worth every penny
Stayed 1 night in Jan 2024
Response from Zsolt Torjai on 2 Feb 2024
Dear Cristian,We are truly heartened to receive your generous review. Thank you for letting us know how much you are enjoying your stays with us, we are especially pleased that you are feeling well-looked after. We look forward to having you with us again in the near future. Kind Regards, Zsolt Torjai, General Manager

10/10 Excellent

Alexa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful
Stayed 2 nights in Dec 2023
Response from Zsolt Torjai on 2 Feb 2024
Dear Alexa,Thank you for your kind feedback regarding your recent stay. We are happy to see that you have graded us with good scores such as the efficiency of staff. I will share your feedback with my colleagues, I am sure they will be very proud of the positive recognition. We are very glad that you have enjoyed all of what our hotel has to offer and that you felt your received a great value. We are extremely proud in receiving great score such as yours and I thank you for that! Kind regards, Zsolt Torjai, General Manager

10/10 Excellent

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it ! Used the scooters to get in and out of the city centre other than that a 10 min walk. Nice bar ,breakfast and staff. Great place ! Staff were fantastic !
Stayed 2 nights in Nov 2023

8/10 Good

Minshad, Swansea

Stayed 2 nights in Oct 2023
Response from Zsolt Torjai on 10 Nov 2023
Dear Minshad,We are truly heartened to receive your generous review. Thank you for letting us know how much you are enjoying your stays with us, we are especially pleased that you are feeling well-looked after. We look forward to having you with us again in the near future. Kind Regards, Zsolt Torjai, General Manager

10/10 Excellent

Arie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Zsolt Torjai on 3 Oct 2023
Dear Arie,We are truly heartened to receive your generous review. Thank you for letting us know how much you are enjoying your stays with us, we are especially pleased that you are feeling well-looked after. We look forward to having you with us again in the near future.Kind Regards, Zsolt Torjai, General Manager

10/10 Excellent

Iren

Stayed 1 night in Sep 2023
Response from Zsolt Torjai on 27 Sept 2023
Dear Iren,We are truly heartened to receive your generous review. Thank you for letting us know how much you are enjoying your stays with us, we are especially pleased that you are feeling well-looked after. We look forward to having you with us again in the near future. Kind Regards, Zsolt Torjai, General Manager

10/10 Excellent

Lucian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Zsolt Torjai on 25 Sept 2023
Dear Mr. Lucian,We are truly heartened to receive your generous review. Thank you for letting us know how much you are enjoying your stays with us, we are especially pleased that you are feeling well-looked after. We look forward to having you with us again in the near future. Kind Regards, Zsolt Torjai, General Manager

10/10 Excellent

istvan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Zsolt Torjai on 22 Sept 2023
Dear Istvan,We are truly heartened to receive your generous review. Thank you for letting us know how much you are enjoying your stays with us, we are especially pleased that you are feeling well-looked after. We look forward to having you with us again in the near future. Kind Regards, Zsolt Torjai, General Manager

10/10 Excellent

Tim, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly reception staff. Pretty good breakfast range but milk a bit odd.
Response from Zsolt Torjai on 19 Sept 2023
Dear Mr. Tim,Thank you for your positive feedback and for taking the time to review your recent stay at the Hampton by Hilton Cluj Napoca. We are delighted to see that you have overall enjoyed your stay with us and have graded us with good scores. I will share your feedback with my colleagues as I am sure they will be very proud of your positive recognition. However, as we warmly welcome your opinion for our improvement, please do not hesitate to contact me directly if you wish to share any further comments and suggestions on how we could have exceeded your expectations, especially on breakfast area. I would very much appreciate your reply.We do hope to welcome you again at the hotel sometime soon.Have a very nice day!Kind regards,Zsolt TorjaiGeneral Manager

10/10 Excellent

PAULINA A

Stayed 2 nights in Sep 2023
Response from Zsolt Torjai on 15 Sept 2023
Dear Paulina,We are truly heartened to receive your generous review. Thank you for letting us know how much you are enjoying your stays with us, we are especially pleased that you are feeling well-looked after. We look forward to having you with us again in the near future. Kind Regards, Zsolt Torjai, General Manager

10/10 Excellent

Zoltan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Aug 2023
Response from Zsolt Torjai on 11 Sept 2023
Dear Zoltan,We are truly heartened to receive your generous review. Thank you for letting us know how much you are enjoying your stays with us, we are especially pleased that you are feeling well-looked after. We look forward to having you with us again in the near future. Kind Regards, Zsolt Torjai, General Manager

10/10 Excellent

Emilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious room, modern and equipped with everything we needed, including slippers. Great selection at the buffet breakfast. Staff was very warm and helpful - they let us keep the car and luggage after checking out. Within less than 4 min walking distance to the old city. The best accommodation by far compared to the other option we tried a week before which was right in the old city. We’ll definitely come back here next time.
Stayed 1 night in Aug 2023
Response from Zsolt Torjai on 4 Sept 2023
Dear Emilia,Thank you for your kind feedback regarding your recent stay. We are happy to see that you have graded us with good scores in a number of areas, such as the cleanliness of our room and efficiency of staff. I will share your feedback with my colleagues, I am sure they will be very proud of the positive recognition. We are very glad that you have enjoyed all of what our hotel has to offer and that you felt your received a great value. We are extremely proud in receiving great score such as yours and I thank you for that! We look forward to having you back as a guest at Hampton by Hilton Cluj-Napoca. Kind regards, Zsolt Torjai, General Manager

10/10 Excellent

Ernst, Clifton Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many would mark a hotel down in "facilities" because there is no restaurant. I think it is the opposite: Hotel restaurants are often mediocre and always overpriced. I include 5 star hotels. At this hotel breakfast is excellent and included.
Stayed 3 nights in Aug 2023
Response from Zsolt Torjai on 11 Sept 2023
Dear Ernst,We are truly heartened to receive your generous review. Thank you for letting us know how much you are enjoying your stays with us, we are especially pleased that you are feeling well-looked after. We look forward to having you with us again in the near future. Kind Regards, Zsolt Torjai, General Manager

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Zsolt Torjai on 16 Aug 2023
Dear Cynthia,Thank you for taking time to send us your review. and for letting us know how you enjoyed your stay with us, we are especially pleased that you are feeling well-looked after. We look forward to having you with us again in the near future. Have a lovely day!

10/10 Excellent

Maxim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Zsolt Torjai on 14 Aug 2023
Dear Maxim,We are truly heartened to receive your generous review. Thank you for letting us know how much you are enjoying your stays with us, we are especially pleased that you are feeling well-looked after. We look forward to having you with us again in the near future. Kind Regards, Zsolt Torjai, General Manager

10/10 Excellent

Ben

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Zsolt Torjai on 10 Aug 2023
Dear Ben,We are truly heartened to receive your generous review. Thank you for letting us know how much you are enjoying your stays with us, we are especially pleased that you are feeling well-looked after. We look forward to having you with us again in the near future. Kind Regards, Zsolt Torjai, General Manager

10/10 Excellent

Codruta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As usual, every stay at Hampton by Hilton Cluj Napoca is excellent. Staff is friendly and helpful, all amenities are provided, breakfast is diverse, there is parking space available.
Stayed 2 nights in Jul 2023
Response from Zsolt Torjai on 26 Jul 2023
Dear Codruta,We are truly heartened to receive your generous review. Thank you for letting us know how much you are enjoying your stays with us, we are especially pleased that you are feeling well-looked after. We look forward to having you with us again in the near future. Kind Regards, Zsolt Torjai, General Manager

10/10 Excellent

Roxana L

Stayed 2 nights in Jul 2023
Response from Zsolt Torjai on 11 Aug 2023
Dear Roxana,We are truly heartened to receive your generous review. Thank you for letting us know how much you are enjoying your stays with us, we are especially pleased that you are feeling well-looked after. We look forward to having you with us again in the near future. Kind Regards, Zsolt TorjaGeneral Manager

10/10 Excellent

Bogdan, Sterling Heights

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean, stuff was very friendly and helpful. The room was also clean and new, very nice organized.
Stayed 1 night in Jul 2023
Response from Zsolt Torjai on 13 Jul 2023
Dear Mr. Bogdan, We are truly heartened to receive your generous review. Thank you for letting us know how much you enjoyed your stay with us, we are especially pleased that you are feeling well-looked after. It is our pleasure to create an extraordinary experience for our guests during their stay.We look forward to having you with us again in the near future. Have a lovely day!Kind regards,Zsolt TorjaiGeneral Manager

10/10 Excellent

Carlo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was new and comfortable. The hotel is on a busy and noisy street but the room was very quiet. Good breakfast. Staff are friendly.
Stayed 1 night in May 2023
Response from Denisa Bartha, Sales Executive on 23 Jun 2023
Hello Carlo,Thank you very much for you feedback and for you appreciation.We look forward to have you back at Hampton by Hilton Cluj-Napoca.

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reception staff very helpful and friendly
Stayed 4 nights in May 2023
Response from Denisa Bartha, Sales Executive on 23 Jun 2023
Hello Alison,Thank you very much for you kindly feedback.We look forward to have you back here, at Hampton by Hilton Cluj-Napoca.Have a lovely day!

10/10 Excellent

Gavril, Buford

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service. Good location
Stayed 1 night in May 2023
Response from Denisa Bartha, Sales Executive on 23 Jun 2023
Dear Gavril,Thank you very much for your kind feedback and we look forward to have you back here, at Hampton by Hilton Cluj-Napoca.Have a lovely day!

10/10 Excellent

Felicia

Travelled with partner
Liked: Staff & service
Excellent service Positively surprised. Bravo !!
Stayed 1 night in Apr 2023
Response from Denisa Bartha, Sales Executive on 23 Jun 2023
Dear Felicia,Thank you very much for your kindly feedback and we look forward to have you back here, at Hampton by Hilton Cluj-Napoca.Have a lovely day ahead!

8/10 Good

Ben

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Zsolt Torjai on 18 Apr 2023
Dear Ben,Thank you for your kind review.We look forward to welcoming you ta Hampton by Hilton Cluj-Napoca with another occasion.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly attentive staff
Response from Zsolt Torjai on 12 Jan 2023
Dear Andrew,Thank you for your feedback and for taking the time to review your recent stay at the Hampton by Hilton Cluj Napoca. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.

10/10 Excellent

Kevin

Stayed 1 night in Nov 2022

10/10 Excellent

Iren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent as always
I stay at this hotel every time I travel to Cluj . Never disappointed . Consistent good, clean, great service and convenient .
Stayed 1 night in Nov 2022
Response from Zsolt Torjai on 29 Nov 2022
Dear Iren,Thank you for having been our guest at the Hampton by Hilton Cluj and for your kind feedback regarding your recent stay. I will share your feedback with my colleagues, I am sure they will be very proud of the positive recognition. We are very glad that you have enjoyed all of what our hotel has to offer (accommodation, service and location) and that you felt you received a great value. We are extremely proud in receiving great comments such as yours and I thank you for that!

10/10 Excellent

Andreea

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second time there. Exactly the type of hotel you want when you want to explore the city.
Stayed 1 night in Sep 2022

8/10 Good

Genesia

Stayed 1 night in Aug 2022

10/10 Excellent

Codruta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good accommodation, clean, quiet, close to the city center, good breakfast
Stayed 2 nights in Aug 2022
Response from Zsolt Torjai on 28 Sept 2022
Dear Mrs Codruta,Thank you for taking the time to give us a feedback regarding your stay. We are glad to see that our efforts are being recognized by our guests and that you have enjoyed our services and your stay at our property. Please feel free to send me any other additional suggestions, as we value all the input from our guests, and do not hesitate to let me know if I can be of any further assistance.Kind regards,Zsolt Torjai,General Manager

8/10 Good

Viorel

Stayed 1 night in Aug 2022

10/10 Excellent

P

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well run. Internet was a little slow at times. Make sure you get a room on a high floor or you might hear traffic from main street.
Stayed 1 night in Aug 2022

10/10 Excellent

Arghir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Szabolcs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Zsolt Torjai on 17 Aug 2022
Thank you for the review and for taking time to share you experience with us. We hope to welcome you again soon!

8/10 Good

Lik

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff is very helpful and have good recommendations
Stayed 3 nights in Jul 2022
Response from Zsolt Torjai on 17 Aug 2022
Thank you for the review and for taking time to share you experience with us. We hope to welcome you again soon!

8/10 Good

Chhay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2022

10/10 Excellent

benny

Liked: Property conditions & facilities
Stayed 4 nights in Jul 2022
Response from Zsolt Torjai on 21 Jul 2022
Thank you for the review and for taking time to share you experience with us. We hope to welcome you again soon!

10/10 Excellent

Arie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Zsolt Torjai on 21 Jul 2022
Thank you for the review and for taking time to share you experience with us. We hope to welcome you again soon!

6/10 Okay

Anca

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 3 nights in Jun 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2022
Response from Irina on 6 Jun 2022
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Lynda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Romanian trip
Girl on reception was so nice and helpful, only thing I didn’t like was the bed was so hard , very close to city center and airport.
Stayed 1 night in Apr 2022
Response from Irina on 6 Jun 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Oana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Irina on 6 Jun 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

ARTUR

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located within walking distance from the airport
Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Imre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful. Breakfast was one of the best i ever had.
Stayed 1 night in Dec 2021
Response from ioana on 27 Dec 2021
Thank you for the review and for taking time to share you experience with us. We hope to welcome you again soon! Best regards, Ioana Pascu Sales Executive

10/10 Excellent

Bogdan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Ioana on 6 Dec 2021
Thank you for the good grades. We hope to welcome you again in our hotel.

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s not often I say ‘that was perfect’ but it was. Family trip, spacious interconnecting rooms, lovely staff, clean, comfortable, quiet, easy, close to Cluj centre.. would definitely stay here again next time.
Stayed 1 night in Oct 2021
Response from Ioana Pascu on 2 Nov 2021
Good morning, Thank you for your nice review and for taking take to write it. We are happy to receive great comments such as your and we hope to welcome you again soon. Best regards, Ioana Pascu Sales Executive