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Reviews of La Quinta Inn & Suites by Wyndham Colorado Springs South AP

2.5 out of 5
La Quinta Inn & Suites by Wyndham Colorado Springs South AP
2750 Geyser Dr, Colorado Springs, CO

Reviews

6.4
Rating 10 - Excellent. 244 out of 1001 reviews" "
Rating 8 - Good. 188 out of 1001 reviews" "
Rating 6 - Okay. 208 out of 1001 reviews" "
Rating 4 - Poor. 175 out of 1001 reviews" "
Rating 2 - Terrible. 186 out of 1001 reviews" "

6.0/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

5.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Sally

Disliked: Cleanliness
Stayed 1 night in May 2024
Response from AGM on 15 May 2024
Thank you for the rating! We hope to see you again next time.

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in May 2024
Response from AGM on 15 May 2024
Thank you for taking the time to leave us a rating. We hope we get the opportunity for you to stay with us again next time.

4/10 Poor

Tom

Travelled with pets, Travelled with partner
Disliked: Staff & service, property conditions & facilities
Front desk disappears to back room too often Breakfast spread was poor. Hard boiled eggs and bread. Waffles were available to bake. We have been spoiled by the Flagstaff LaQuinta breakfast and judge all breakfast’s by their standard. Room carpet was damp. For some reason there seemed to be too few electrical outlets for the room.
Stayed 2 nights in May 2024
Response from AGM on 15 May 2024
Thank you for taking the time to leave us a review. We apologize that your stay with us did not meet expectations. We appreciate you letting us know where we can improve.

6/10 Okay

Sandeep

Should give a rollaway bed
Stayed 1 night in May 2024
Response from AGM on 15 May 2024
Thank you for taking the time to leave us a rating. We hope we get the opportunity for you to stay with us again next time.

4/10 Poor

Catherine

Business traveller
Disliked: Amenities, property conditions & facilities
Card reader doesn’t work on outside doors-I stayed at this property 6 months ago with the same problem. It is unsafe and incredibly inconvenient.
Stayed 1 night in May 2024
Response from AGM on 8 May 2024
Thank you for taking the time to leave us a review. We apologize that your stay with us did not meet expectations. We appreciate you letting us know where we can improve.

6/10 Okay

Karen

Travelled with partner
Liked: Cleanliness, staff & service
The front desk people were friendly. The breakfast was a liitle to be desired. Not a lot of selection.
Stayed 1 night in May 2024
Response from AGM on 8 May 2024
Thank you for letting us know the areas we need to improve, and also where we did well. We will take your comments and use them to improve our operation. We hope we get the chance for you to stay with us again.

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Lots of towels. Breakfast was so/so.
Stayed 5 nights in May 2024
Response from AGM on 8 May 2024
Thank you for letting us know the areas we need to improve, and also where we did well. We will take your comments and use them to improve our operation. We hope we get the chance for you to stay with us again.

6/10 Okay

Sarah

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property was not well kept, floors were dirty, bathroom was dirty, door frame was broken. Beds were very old and sunken in! Poorly kept and not clean. Staff was helpful friendly and attentive.
Stayed 1 night in May 2024
Response from AGM on 4 May 2024
Thank you for letting us know the areas we need to improve, and also where we did well. We will take your comments and use them to improve our operation. We hope we get the chance for you to stay with us again.

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AGM on 4 May 2024
Thank you for the rating! We hope to see you again next time.

6/10 Okay

toni ann

Travelled with partner
Liked: Staff & service
It was in a decent area with dining options close by. The vibe in the lobby was good. We enjoyed having breakfast in the morning there. The staff was super nice and helpful. My husband had dropped his phone and a kind guest returned it to the front desk and they got it to us right away. We had a good view from our window. And all in all it was fine. They only drawbacks were it needs updating badly, the sink and bath drained slowly, and it seems not sparkling clean which i believe is mostly because it needs updating. All we really care about when we travel are clean sheets and a clean bed to sleep in, we dont spend much time at the hotel. One more thing, our flights were delayed over 10 hours. I called them and let them know we would not be in until the next day. When we arrived it was no problem and we checked right in.
Stayed 5 nights in Apr 2024
Response from AGM on 4 May 2024
Thank you for letting us know the areas we need to improve, and also where we did well. We will take your comments and use them to improve our operation. We hope we get the chance for you to stay with us again.

4/10 Poor

Jesus

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from AGM on 1 May 2024
Thank you for taking the time to leave us a rating. We apologize that your stay with us did not meet expectations.

6/10 Okay

Raeann

Travelled with family
Liked: Staff & service, amenities
Room smelled of a smoker, had to open window and run fan. Stains on floor and lamp shades too. Staff friendly and accommodating, room just disappointing.
Stayed 1 night in Apr 2024
Response from AGM on 29 Apr 2024
Thank you for taking the time to leave us a review. We apologize that your stay with us did not meet standards. We appreciate you letting us know where we can improve.

6/10 Okay

Alfredo

Disliked: Cleanliness, property conditions & facilities
The room was just messy the shower the doors for the bathroom
Stayed 1 night in Apr 2024
Response from AGM on 23 Apr 2024
Thank you for taking the time to leave us a review. We apologize that your stay with us did not meet expectations. We appreciate you letting us know where we can improve.

6/10 Okay

Calynda

Travelled with family
Staff provided no information regarding amenities or breakfast hours upon check in.
Stayed 1 night in Apr 2024
Response from Managment on 22 Apr 2024
Calynda,Thank you for your direct and genuine comments. Rest assured; we will be looking into the comments you have made about your experience with our staff. We hope to continue to have you as our guest and look forward to another chance to serve you. Your feedback is taken seriously, and we are taking steps to make the guest experience even better. Respectfully,

8/10 Good

Tara

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Managment on 19 Apr 2024
Tara,Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience. Respectfully,

10/10 Excellent

Gary

Travelled with family
Nice stay
Stayed 1 night in Feb 2024
Response from Managment on 19 Apr 2024
Gary,Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay and look forward to welcoming you back soon. Sincerely,

2/10 Terrible

Edmond

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Building in terrible disrepair, my room was filthy and had feces on the floor. Other guests were loud and I could smell marijuana. Very surprised to find a La Quinta in such bad shape especially bye the world arena??
Stayed 1 night in Mar 2024
Response from AGM on 15 Apr 2024
Thank you for taking the time to leave us a review. We apologize that your stay with us did not meet expectations. We appreciate you letting us know where we can improve.

8/10 Good

Jeffrey, Colorado Springs

Business traveller
Liked: Cleanliness, staff & service
Conveniently near event I was attending. Access to dining and entertainment options is convenient. Noise from hallway was a concern. I was hoping the swimming pool was available year round however it is seasonal & closed during my stay.
Stayed 1 night in Apr 2024
Response from AGM on 15 Apr 2024
Thank you for letting us know the areas we need to improve, and also where we did well. We will take your comments and use them to improve our operation. We hope we get the chance for you to stay with us again.

10/10 Excellent

Tabitha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here. The people are so nice 😊
Stayed 2 nights in Apr 2024
Response from AGM on 11 Apr 2024
Thank you for taking the time to leave us a review! We appreciate the feedback and hope to see you next time.

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you!
Stayed 3 nights in Apr 2024
Response from AGM on 9 Apr 2024
Thank you for the rating! We hope to see you again next time.

10/10 Excellent

Thromone

Liked: Staff & service, amenities, property conditions & facilities
I like how comfortable this hotel is. So comfortable that I don’t even like leaving my room. Every time I’m in Colorado Springs, I choose this property because they never let me down. Check-in is always quick and easy. I think I will make a trip just to stay here again.
Stayed 1 night in Mar 2024
Response from AGM on 25 Mar 2024
Thank you for taking the time to leave us a review! We appreciate the feedback and hope to see you next time.

8/10 Good

Deelynn

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from AGM on 25 Mar 2024
Thank you for the rating! We hope to see you again next time.

10/10 Excellent

Gavin

Stayed 7 nights in Mar 2024
Response from AGM on 15 Apr 2024
Thank you for the rating! We hope to see you again next time.

2/10 Terrible

Julie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It’s very dirty hotel is stinky, smell of marijuana in the elevator bed is really worst ..need to stop to operate this hotel,we ended up to find another in castle rock hotel The only thing I like the lady in reservation is really nice she offer another room but it’s still really bad,so we went in to best western hotel plus in castle rock Colorado
Stayed 3 nights in Mar 2024
Response from AGM on 25 Mar 2024
Thank you for taking the time to leave us a review. We apologize that your stay with us did not meet expectations. We appreciate you letting us know where we can improve.

6/10 Okay

Diane

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The area surrounding the property was nice. The room was old, outdated, and not the cleanest. The heater did not work so it was unpleasant with the weather in the 30's and 40's. The complimentary breakfast was not worth them advertising. I would not choose to stay there again unless there were no other options
Stayed 2 nights in Mar 2024
Response from AGM on 12 Mar 2024
Thank you for letting us know the areas we need to improve, and also where we did well. We will take your comments and use them to improve our operation. We hope we get the chance for you to stay with us again.

6/10 Okay

Scott

Stayed 1 night in Mar 2024
Response from AGM on 1 Apr 2024
Thank you for the rating! We hope to see you again next time.

4/10 Poor

Sarah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing was clean. Leaves and clothes in the halls and door ways for the 2 days we had reserved. Not once was ir cleaned by housekeeping
Stayed 2 nights in Mar 2024
Response from AGM on 4 Mar 2024
Thank you for taking the time to leave us a review. We apologize that your stay with us did not meet expectations. We appreciate you letting us know where we can improve.

10/10 Excellent

MARQUES

Liked: Staff & service, property conditions & facilities
Great hotel, love the nig roomy bathroom.
Stayed 1 night in Mar 2024
Response from AGM on 4 Mar 2024
Thank you for taking the time to leave us a review! We appreciate the feedback and hope to see you next time.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a clean facility. We had no problems with noise and no concerns about safety. We enjoyed the staff and will likely stay here again.
Stayed 1 night in Jan 2024
Response from FOM on 22 Feb 2024
Thank you for taking the time to leave us a review! we appreciate the compliments to the facility and the staff. We appreciate the feedback and hope to see you next time.

6/10 Okay

Chelsey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location, poor continental breakfast, somewhat needing updates
Stayed 10 nights in Feb 2024
Response from AGM on 20 Feb 2024
Thank you for letting us know the areas we need to improve, and also where we did well. We will take your comments and use them to improve our operation. We hope we get the chance for you to stay with us again.

10/10 Excellent

Tisha, Idaho Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from AGM on 15 Feb 2024
Thank you for the rating! We hope to see you again next time.

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great, room was clean, booking was easy, price was affordablr.
Stayed 1 night in Feb 2024
Response from AGM on 15 Feb 2024
Thank you for taking the time to leave us a review! We appreciate the feedback and hope to see you next time.

2/10 Terrible

Scott

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Do NOT stay here!
Many stains on the carpet, homeless came in for breakfast, blood on the mattress cover, hair all over bathroom, vomit appearing substance on wall by the toilet, another guest's dog barked incessantly, harassed by homeless woman for a ride upon arrival. Overall disgusted by our stay!
Stained carpet
Stayed 2 nights in Feb 2024
Response from AGM on 15 Feb 2024
Thank you for taking the time to leave us a review. We apologize that your stay with us did not go well. We appreciate you letting us know where we can improve.

10/10 Excellent

linda Madeleine

Stayed 1 night in Feb 2024
Response from AGM on 15 Feb 2024
Thank you for the rating! We hope to see you again next time.

2/10 Terrible

oscar

Stayed 1 night in Feb 2024
Response from AGM on 25 Mar 2024
Thank you for taking the time to leave us a rating. We apologize that your stay with us did not meet expectations.

8/10 Good

Jennifer

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities
The actual hotel building was nothing spectacular but the staff is what made it. Literally everyone from front desk to maintenence to housecleaning was great. Its a decent hotel that was clean and safe but truly, the helpful and considerate staff is the reason we will return.
Stayed 1 night in Feb 2024
Response from AGM on 15 Feb 2024
Thank you for taking the time to leave us a review! We appreciate the feedback and hope to see you next time.

10/10 Excellent

Marques

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from AGM on 15 Feb 2024
Thank you for the rating! We hope to see you again next time.

8/10 Good

Richard

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from AGM on 15 Feb 2024
Thank you for the rating! We hope to see you again next time.

6/10 Okay

Kacey

Business traveller
Liked: Cleanliness, staff & service, amenities
The walkways were icy and my tub/shower thing was hard to change from the spout to the shower head.
Stayed 1 night in Feb 2024
Response from AGM on 15 Feb 2024
Thank you for taking the time to leave us a review. We apologize that your stay with us did not meet expectations. We appreciate you letting us know where we can improve.

8/10 Good

Steve

Liked: Property conditions & facilities, room comfort
Dirty bed spreads...
Twice in a row, the bed spread on my wife's bed was filthy. This time it appeared to have feces on it... There was no "Do Not Disturb" sign in the room. I went to the front desk to request one. "We don't have any" was the answer. I had to make one out of a piece of paper...
Stayed 2 nights in Jan 2024
Response from AGM on 6 Feb 2024
Thank you for taking the time to leave us a review. We apologize that your stay with us did not meet expectations. We appreciate you letting us know where we can improve.

6/10 Okay

Noemi

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from AGM on 6 Feb 2024
Thank you for taking the time to leave us a rating. We hope we get the opportunity for you to stay with us again next time.

8/10 Good

Luis

Liked: Room comfort
Stayed 1 night in Feb 2024
Response from AGM on 6 Feb 2024
Thank you for taking the time to leave us a rating. We hope we get the opportunity for you to stay with us again next time.

10/10 Excellent

John

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, nice and efficient staff. Had problems with door lock, they handled it very well.
Stayed 1 night in Jan 2024
Response from AGM on 6 Feb 2024
Thank you for taking the time to leave us a review! We appreciate the feedback and hope to see you next time.

6/10 Okay

Cary

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from AGM on 6 Feb 2024
Thank you for taking the time to leave us a rating. We hope we get the opportunity for you to stay with us again next time.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
To smell or not to smell
Your lobby and hallways smell like cat urine. There were kibble pieces outside one of our neighbors doors. Elevators have a strong foul odor. Staff was nice. Suggestion would be to do maintenance and spend a little money on some outlet air fresheners.
Stayed 1 night in Feb 2024
Response from AGM on 6 Feb 2024
Thank you for taking the time to leave us a review. We apologize that your stay with us did not meet expectations. We appreciate you letting us know where we can improve.

2/10 Terrible

Mark

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
BLMake a mess of properties like this
Heater did not work, room had a horrible stench and was dirty beyond belief
Stayed 1 night in Jan 2024
Response from AGM on 6 Feb 2024
Thank you for taking the time to leave us a rating. We apologize that your stay with us did not meet expectations.

8/10 Good

Todd

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from AGM on 6 Feb 2024
Thank you for the rating! We hope to see you again next time.

4/10 Poor

Marsha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from AGM on 6 Feb 2024
Thank you for taking the time to leave us a rating. We apologize that your stay with us did not meet expectations.

8/10 Good

Zane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What more could you ask for?
Where to start,well tight frm the initial phone call the staff was extremely helpful and polite.walking into the lobby we were greeted with a well lit day room and a smiling receptionist.the check in process went smoothly and didnt take long at all.upon arroving in the room we found a very tidy living space fulky stocked with all the amenities.the other tenats were quiet and respectful as well.all in all a great place with great people,i would recommend stayong here to anyone.
Stayed 7 nights in Jan 2024
Response from AGM on 23 Jan 2024
Thank you for taking the time to leave us a review! We appreciate the feedback and hope to see you next time.

2/10 Terrible

Michele

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The cleanliness was an issue. The carpets were stained everywhere- I wouldn't walk on them without shoes. I am allergic to mold and I am pretty sure there must be some in the room because I felt awful our entire stay with a pounding headache. Upon leaving it subsided. The window opened all the way without a screen on the 6th floor- highly dangerous. The hotel smelt like cigarettes and weed in the common areas all three days.
Stayed 2 nights in Jan 2024
Response from AGM on 22 Jan 2024
Thank you for taking the time to leave us a review. We apologize that your stay with us did not meet expectations. We appreciate you letting us know where we can improve.