Staff are excellent, 5 stars. The age of the hotel combined with location and lack of amenities only rates two stars. The quaintness and historical significance rates 5 stars. However, beds were super hard, there was no coffee in the room and the shower (no tub) was the size of something in an RV. Our suite could only be accessed by stairs, managing our own luggage, and another we toured had the bathroom up a set of stairs inside the suite. Ask before you book. The tub suite is unique, must verify this is what you booked. Streets around are very steep and narrow. Parking in the hotel garage (recommended) is limited to 2 or 3 cars. Pre book this if you want it. Breakfast was OK but go early if you want hot food. Will try a different hotel next time.