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"Absolutely stunning views from the room. The staff were amazing and went above and beyond to accommodate a different room for my 1 year old son. I was given a room with a 4 poster bed and requested one without this. The manager showed me 3 different rooms one of which was a family room (even though I only booked a double room) just to cater to my request. She was patient and allowed me to choose a room I ended up going with the original room given to me as the views were beautiful and not once was she annoyed. She was patient and asked for housekeeping to attend and do up the sofa bed. Overall staff were lovely. This was a last minute stay and I would definitely return and recommend to friends and family "

"Liked everything. This was our 2nd stay and would definitely stay again "

"everything was good, excellent pleasant staff, lovely breakfast perfectly cooked, just a GEM of a place "

"Great location with just a short walk to the lake. All of the staff were friendly & helpful. The room was very clean & well presented with a lovely view from the balcony. The food was great too"

"Nice hotel, in quiet area, only a few minutes walk from centre."

"The reason for 5 stars is down to the staff all of whom were kind and helpful, particularly Michael. The room was very clean but has certainly seen better days and the bathroom was very cramped although had a good shower. The hotel is well situated in the centre of Carlisle in the heart of the shopping area. "

"Just what we needed. Staff friendly and helpful at checkin. Shops and bars very handy."

"Very pleasant one night stay. Friendly staff. Food superb, ( evening meal ) room spotless. Pool and spa an added bonus"

"Beautiful hotel with great views of the lake. Both dinner and breakfast were delicious. Hotel provided us with a surprise free drink from the bar. Location is the best with on site car parking. Highly recommended. "