Terrace/patio

Reviews of Courtyard by Marriott Dallas Plano Parkway at Preston Road

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 532 out of 1001 reviews" "
Rating 8 - Good. 330 out of 1001 reviews" "
Rating 6 - Okay. 74 out of 1001 reviews" "
Rating 4 - Poor. 29 out of 1001 reviews" "
Rating 2 - Terrible. 36 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

terri

Liked: Cleanliness, staff & service, property conditions & facilities
Great location - liked No coffee till 7am - would suggest earlier at 6 am
Stayed 3 nights in May 2024
Response from General Manager on 22 May 2024
Thank you for your feedback. For future reference, we are able to provide coffee at any time by stopping by the front desk. Our Bistro restaurant hours of operation follow Marriott's brand standard, but on off hours the front desk can assist with coffee. Thank you again for staying with us. We look forward to having you visit with us again in the future.

8/10 Good

Keith

Liked: Cleanliness, property conditions & facilities
Would be better if there was bottled water
Stayed 2 nights in May 2024
Response from General Manager on 15 May 2024
Hello -We do offer a complimentary welcome bottle water to Marriott BonVoy members at check-in. If you are not a member, we can sign you up at check-in to get a welcome water. Thank you!

10/10 Excellent

cheryl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Close to hospital great for distance to hospital and quit and clean
Stayed 2 nights in Apr 2024
Response from General Manager on 25 Apr 2024
Thank you for taking time to provide feedback on your stay. We are delighted to hear that you enjoyed our quiet and clean hotel. We look forward to welcoming you back again when you are in the area.

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service
Lack of hot water, the bath products were empty
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team so this does not happen in the future. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

Myroslava

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Had a nice vacation
Stayed 5 nights in Mar 2024
Response from General Manager on 2 Apr 2024
Thank you for taking time to provide feedback on your recent stay. We are delighted to hear that you had a nice vacation and enjoyed your time at our hotel. We look forward to welcoming you back when your travels bring you to the area again.

10/10 Excellent

Marwan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and nice property.
Stayed 1 night in Mar 2024
Response from General Manager on 29 Mar 2024
Thank you so much for staying with us. We appreciate you taking time time to share feedback on your stay. We are delighted to hear that you enjoyed our property and friendly staff. We look forward to having you visit with us again in the future.

8/10 Good

ginger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
Thank you so much for taking time to provide feedback. We are delighted to hear that you had a good stay. We look forward to welcoming back in the future.

10/10 Excellent

Hiroshi

Stayed 2 nights in Feb 2024
Response from General Manager on 18 Feb 2024
Thank you for providing feedback on your recent hotel stay. We are always happy and excited to hear when guests have a wonderful stay. We will pass on your feedback to the hotel team. We look forward to welcoming you back to the hotel when your travels bring you back to the area.

10/10 Excellent

Juan

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
You would sink into beds and shower had alot of hair in tub
Stayed 1 night in Feb 2024
Response from General Manager on 18 Feb 2024
Thank you for providing feedback regarding your stay. We will pass on your feedback to our leadership team to address these issues and ensure they do not happen in the future.

8/10 Good

Dandy

Stayed 1 night in Feb 2024
Response from General Manager on 23 Mar 2024
Thank you for taking time to share your feedback. We look forward to welcoming you again when your travels bring you back to the area.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from General Manager on 18 Feb 2024
Thank you for taking time to rank your hotel stay with us. We thank you for staying with us and look forward to having you visit with us again in the future.

10/10 Excellent

David

Business traveller
I will stay there again.
Stayed 1 night in Jan 2024
Response from General Manager on 31 Jan 2024
Thank you for your feedback. We are delighted to hear that you will stay with us again. We look forward to your next visit with us when your travel brings you back to the area.

10/10 Excellent

Peggy or David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was fabulous. The people were helpful. Great experience.
Stayed 2 nights in Jan 2024
Response from General Manager on 12 Jan 2024
Thank you for sharing your comments regarding your recent stay with us. We are extremely delighted to hear that you had a great experience. We are equally excited to hear that you enjoyed your room and that our associates were helpful during your stay. Thank you again and we look forward to welcoming you back should your travels bring you back to the area.

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Dec 2023
Response from General Manager on 18 Feb 2024
Thank you so much for taking time to let us know about your hotel stay. We are thrilled to hear that your hotel stay was GREAT! We look forward to welcoming you back when your travels bring you back to the area.

10/10 Excellent

meysam, Arlington

Stayed 1 night in Nov 2023

10/10 Excellent

KIMBERLY

Liked: Cleanliness, staff & service, property conditions & facilities
The room was small but had everything we needed, including the comfortable king-sized bed. It was quiet and easy to get in and out of the parking lot.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Leanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Remodeled property and they have wonderful front desk staff who make it a pleasant experience- Carlos, Amy are super nice.
Stayed 1 night in Oct 2023

8/10 Good

LISSA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CLEAN CLEAN CLEAN!!
Super fast check in, the hotel was very clean the whole time. Wasn’t loud at all. The bar was nice. I didn’t eat I. The bistro cafe so I can’t comment on the food. The only con really is the fact that you had to pay for breakfast.
Stayed 4 nights in Oct 2023

8/10 Good

Judy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to venue
Stayed 1 night in Oct 2023

10/10 Excellent

Amarae

Stayed 1 night in Oct 2023

8/10 Good

John

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Mukesh

Liked: Cleanliness, staff & service, property conditions & facilities
I booked room online that time promise for free breakfast, I come for checkin receptionist say I didn't have free breakfast deal in booking.
Stayed 1 night in Oct 2023

10/10 Excellent

Amarae

Stayed 1 night in Oct 2023

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Gwendolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk service, staff accommodating, kind and helpful. Location was just righ for my trip to Dallas. I felt safe. Room was clean and fresh. I would recommend this location.
Stayed 1 night in Sep 2023
Response from General Manager on 5 Oct 2023
Thank you for your positive feedback regarding your hotel stay with us. We look forward to welcoming you back soon!

10/10 Excellent

young

Stayed 2 nights in Sep 2023

10/10 Excellent

Michael

Stayed 1 night in Sep 2023

8/10 Good

Bryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly clean, consistent experience. The parking lot approach is a bit convoluted.
Stayed 1 night in Aug 2023
Response from General Manager on 5 Oct 2023
Thank you for your feedback and for staying with us. We are delighted to hear that you enjoyed our clean and newly renovated hotel and that your experience was consistent. Also, our parking lot has a North and South entrance which is how it was built years back. However, it has been newly restored and updated with our recent renovation. Thank you again for your feedback and we hope to welcome you back again soon!

10/10 Excellent

Carla

Stayed 1 night in Aug 2023

2/10 Terrible

Luke

Stayed 1 night in Aug 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

6/10 Okay

Amanda

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Check in was bad—door was locked, note on door to ring the bell. The guy that let me in was rude and seemed put out to be helping me.
Stayed 1 night in Jul 2023
Response from Katie Corzo - Assistant General Manager on 27 Jul 2023
Dear Amanda,Thank you for taking the time to let us know about your experience while staying with us. Your experience during check in is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Front Desk leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Gaku, Yokohama-shi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I think this is a very typical "Courtyard by Marriott" brand hotel. I do not insist it is very special. But it was what I expected for Courtyard by Marriott brand hotel, I mean, it is reasonably comfortable. I had very good night rests there as I had expected.
Stayed 4 nights in Jul 2023

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I choose this hotel due to its location to Baylor. However, it’s actually really close to a lot of things. Good restaurants and shopping. The hotel itself has a restaurant that’s open for breakfast and dinner. I didn’t try it out this time but it had good options. The front desk staff was so nice and helpful. My room was clean and I mean really clean. I loved that all the rooms open up to the courtyard. The pool is nice and secluded. The bed was super comfy. I don’t have any negative things to say about this place.
Stayed 3 nights in Jul 2023

10/10 Excellent

Hongtian

Stayed 1 night in Jul 2023

10/10 Excellent

Jhon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2023
Response from General Manager on 26 Jun 2023
Thank you for sharing your feedback with us. We are delighted that you enjoyed your experience at our hotel. We look forward to welcoming you back soon!

6/10 Okay

Sterling

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in May 2023

10/10 Excellent

Mike

Stayed 1 night in May 2023
Response from General Manager on 26 Jun 2023
Thank you for sharing your feedback with us. We are delighted to know that you enjoyed your experience at our hotel. We look forward to welcoming you back soon!

6/10 Okay

Nancy, Houston

Liked: Cleanliness, property conditions & facilities
The room was remodeled and very nice. The front desk staff was friendly and helpful. My room was not cleaned and coffee supplies restocked for my 2nd night stay. I had to go to the front desk for them. There was only one package of regular coffee. Luckily I had a cup to drink out of. I guess my room was just overlooked.
Stayed 2 nights in Mar 2023

10/10 Excellent

Erin

Stayed 2 nights in Nov 2022
Response from General Manager on 25 Feb 2023
Thank you for providing a high rating on your experience at our hotel. We are delighted to hear that you enjoyed your stay and look forward to your next visit with us when you are back in the area.

8/10 Good

Amir

Liked: Cleanliness, staff & service
Nice and clean
Front of the building was being remodeled but rooms were very clean.
Stayed 5 nights in Feb 2023
Response from General Manager on 25 Feb 2023
Thank you for staying with us and providing feedback. We are delighted to hear that you enjoyed our clean and newly remodeled rooms. Our exterior renovation is anticipated to be completed by late March. We look forward to welcoming you back to hotel when you are back in the area and can experience our fully renovated hotel.

6/10 Okay

Aditya

Business traveller
Liked: Cleanliness, room comfort
Poor customer service
Hotel entrance hard to find, under construction. Front desk was unhelpful till I asked about specific things. Generally poor customer service, not planning to go back to this hotel.
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2023
Response from General Manager on 14 Jan 2023
Thank you for taking time to share your experience at our hotel. We are glad to hear you enjoyed your stay with us. We look forward to your next visit with us when you are in the area.

4/10 Poor

Henry

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We were advised about construction. Had to change rooms due to noise. No water at all one afternoon. Front entrance closed to parking. No pool. Rooms clean but need updating. Bathroom fan not working. Etc. No comp breakfast. And full price? Not.
Response from General Manager on 24 Dec 2022
Thank you for taking time to let us know about your experience while staying with us. I have shared your feedback with the Engineering team regarding the bathroom fan so it can be addressed. Regarding the pool, we do have a pool on property. It is an outdoor pool and it is closed for the winter season due to low and freezing outside temperatures which we experienced in Dallas this week. It will re-open in the Spring season, when the outdoor temperatures are comfortable and safe for our guests. Thank you for commenting on our clean rooms. Additionally, the rooms have been newly renovated as of July of this year. We consistently receive positive comments regarding our updated rooms since the completion of the room renovation. Moreover, as we are a Courtyard brand, we have a Bistro restaurant on property which serves breakfast and has it's own menu with ala carte pricing as is the same with all Marriott Courtyard brand hotels. Thank you again for staying with us and we look forward to your next visit when you are back in the Dallas/Plano area.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenience
Response from General Manager on 14 Jan 2023
Thank you for staying with us. We are glad to hear that you enjoyed the convenience of the hotel location. We look forward to your next visit with us.

8/10 Good

Hugo

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Under exterior renovation
I was not notified that the hotel is under an exterior renovation, and it does not look well outside.
Stayed 1 night in Dec 2022

10/10 Excellent

Chandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newly remodeled rooms. Very nice. They are still working on the exterior, but didn’t interfere with our stay.
Stayed 1 night in Dec 2022

10/10 Excellent

Rassan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022