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Great location - liked
No coffee till 7am - would suggest earlier at 6 am
terri
Stayed 3 nights in May 2024
Response from General Manager on 22 May 2024
Thank you for your feedback. For future reference, we are able to provide coffee at any time by stopping by the front desk. Our Bistro restaurant hours of operation follow Marriott's brand standard, but on off hours the front desk can assist with coffee. Thank you again for staying with us. We look forward to having you visit with us again in the future.
Hello -We do offer a complimentary welcome bottle water to Marriott BonVoy members at check-in. If you are not a member, we can sign you up at check-in to get a welcome water. Thank you!
Close to hospital great for distance to hospital and quit and clean
cheryl
Stayed 2 nights in Apr 2024
Response from General Manager on 25 Apr 2024
Thank you for taking time to provide feedback on your stay. We are delighted to hear that you enjoyed our quiet and clean hotel. We look forward to welcoming you back again when you are in the area.
8/10 Good
Robert
Travelled with partner
12 Apr 2024
Liked: Cleanliness, staff & service
Lack of hot water, the bath products were empty
Robert
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team so this does not happen in the future. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
10/10 Excellent
Myroslava
Travelled with partner
1 Apr 2024
Liked: Cleanliness, staff & service, amenities
Had a nice vacation
Myroslava
Stayed 5 nights in Mar 2024
Response from General Manager on 2 Apr 2024
Thank you for taking time to provide feedback on your recent stay. We are delighted to hear that you had a nice vacation and enjoyed your time at our hotel. We look forward to welcoming you back when your travels bring you to the area again.
Thank you so much for staying with us. We appreciate you taking time time to share feedback on your stay. We are delighted to hear that you enjoyed our property and friendly staff. We look forward to having you visit with us again in the future.
Thank you so much for taking time to provide feedback. We are delighted to hear that you had a good stay. We look forward to welcoming back in the future.
10/10 Excellent
Hiroshi
16 Feb 2024
Hiroshi
Stayed 2 nights in Feb 2024
Response from General Manager on 18 Feb 2024
Thank you for providing feedback on your recent hotel stay. We are always happy and excited to hear when guests have a wonderful stay. We will pass on your feedback to the hotel team. We look forward to welcoming you back to the hotel when your travels bring you back to the area.
You would sink into beds and shower had alot of hair in tub
Juan
Stayed 1 night in Feb 2024
Response from General Manager on 18 Feb 2024
Thank you for providing feedback regarding your stay. We will pass on your feedback to our leadership team to address these issues and ensure they do not happen in the future.
8/10 Good
Dandy
8 Feb 2024
Dandy
Stayed 1 night in Feb 2024
Response from General Manager on 23 Mar 2024
Thank you for taking time to share your feedback. We look forward to welcoming you again when your travels bring you back to the area.
Thank you for taking time to rank your hotel stay with us. We thank you for staying with us and look forward to having you visit with us again in the future.
10/10 Excellent
David
Business traveller
26 Jan 2024
I will stay there again.
David
Stayed 1 night in Jan 2024
Response from General Manager on 31 Jan 2024
Thank you for your feedback. We are delighted to hear that you will stay with us again. We look forward to your next visit with us when your travel brings you back to the area.
Our room was fabulous. The people were helpful. Great experience.
Peggy or David
Stayed 2 nights in Jan 2024
Response from General Manager on 12 Jan 2024
Thank you for sharing your comments regarding your recent stay with us. We are extremely delighted to hear that you had a great experience. We are equally excited to hear that you enjoyed your room and that our associates were helpful during your stay. Thank you again and we look forward to welcoming you back should your travels bring you back to the area.
Thank you so much for taking time to let us know about your hotel stay. We are thrilled to hear that your hotel stay was GREAT! We look forward to welcoming you back when your travels bring you back to the area.
Super fast check in, the hotel was very clean the whole time. Wasn’t loud at all. The bar was nice. I didn’t eat I. The bistro cafe so I can’t comment on the food. The only con really is the fact that you had to pay for breakfast.
Great front desk service, staff accommodating, kind and helpful. Location was just righ for my trip to Dallas. I felt safe. Room was clean and fresh. I would recommend this location.
Gwendolyn
Stayed 1 night in Sep 2023
Response from General Manager on 5 Oct 2023
Thank you for your positive feedback regarding your hotel stay with us. We look forward to welcoming you back soon!
Perfectly clean, consistent experience. The parking lot approach is a bit convoluted.
Bryan
Stayed 1 night in Aug 2023
Response from General Manager on 5 Oct 2023
Thank you for your feedback and for staying with us. We are delighted to hear that you enjoyed our clean and newly renovated hotel and that your experience was consistent. Also, our parking lot has a North and South entrance which is how it was built years back. However, it has been newly restored and updated with our recent renovation. Thank you again for your feedback and we hope to welcome you back again soon!
Check in was bad—door was locked, note on door to ring the bell. The guy that let me in was rude and seemed put out to be helping me.
Amanda
Stayed 1 night in Jul 2023
Response from Katie Corzo - Assistant General Manager on 27 Jul 2023
Dear Amanda,Thank you for taking the time to let us know about your experience while staying with us. Your experience during check in is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Front Desk leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.
I think this is a very typical "Courtyard by Marriott" brand hotel. I do not insist it is very special. But it was what I expected for Courtyard by Marriott brand hotel, I mean, it is reasonably comfortable. I had very good night rests there as I had expected.
I choose this hotel due to its location to Baylor. However, it’s actually really close to a lot of things. Good restaurants and shopping. The hotel itself has a restaurant that’s open for breakfast and dinner. I didn’t try it out this time but it had good options. The front desk staff was so nice and helpful. My room was clean and I mean really clean. I loved that all the rooms open up to the courtyard. The pool is nice and secluded. The bed was super comfy. I don’t have any negative things to say about this place.
Thank you for sharing your feedback with us. We are delighted that you enjoyed your experience at our hotel. We look forward to welcoming you back soon!
6/10 Okay
Sterling
12 May 2023
Liked: Cleanliness
Disliked: Staff & service
Sterling
Stayed 2 nights in May 2023
10/10 Excellent
Mike
2 May 2023
Mike
Stayed 1 night in May 2023
Response from General Manager on 26 Jun 2023
Thank you for sharing your feedback with us. We are delighted to know that you enjoyed your experience at our hotel. We look forward to welcoming you back soon!
The room was remodeled and very nice. The front desk staff was friendly and helpful. My room was not cleaned and coffee supplies restocked for my 2nd night stay. I had to go to the front desk for them. There was only one package of regular coffee. Luckily I had a cup to drink out of. I guess my room was just overlooked.
Nancy
Stayed 2 nights in Mar 2023
10/10 Excellent
Erin
23 Feb 2023
Erin
Stayed 2 nights in Nov 2022
Response from General Manager on 25 Feb 2023
Thank you for providing a high rating on your experience at our hotel. We are delighted to hear that you enjoyed your stay and look forward to your next visit with us when you are back in the area.
8/10 Good
Amir
22 Feb 2023
Liked: Cleanliness, staff & service
Nice and clean
Front of the building was being remodeled but rooms were very clean.
Amir
Stayed 5 nights in Feb 2023
Response from General Manager on 25 Feb 2023
Thank you for staying with us and providing feedback. We are delighted to hear that you enjoyed our clean and newly remodeled rooms. Our exterior renovation is anticipated to be completed by late March. We look forward to welcoming you back to hotel when you are back in the area and can experience our fully renovated hotel.
6/10 Okay
Aditya
Business traveller
8 Feb 2023
Liked: Cleanliness, room comfort
Poor customer service
Hotel entrance hard to find, under construction. Front desk was unhelpful till I asked about specific things. Generally poor customer service, not planning to go back to this hotel.
Aditya
Stayed 1 night in Feb 2023
10/10 Excellent
Verified traveller
13 Jan 2023
Verified traveller
Stayed 1 night in Jan 2023
Response from General Manager on 14 Jan 2023
Thank you for taking time to share your experience at our hotel. We are glad to hear you enjoyed your stay with us. We look forward to your next visit with us when you are in the area.
We were advised about construction. Had to change rooms due to noise. No water at all one afternoon. Front entrance closed to parking. No pool. Rooms clean but need updating. Bathroom fan not working. Etc. No comp breakfast. And full price? Not.
Henry
Response from General Manager on 24 Dec 2022
Thank you for taking time to let us know about your experience while staying with us. I have shared your feedback with the Engineering team regarding the bathroom fan so it can be addressed. Regarding the pool, we do have a pool on property. It is an outdoor pool and it is closed for the winter season due to low and freezing outside temperatures which we experienced in Dallas this week. It will re-open in the Spring season, when the outdoor temperatures are comfortable and safe for our guests. Thank you for commenting on our clean rooms. Additionally, the rooms have been newly renovated as of July of this year. We consistently receive positive comments regarding our updated rooms since the completion of the room renovation. Moreover, as we are a Courtyard brand, we have a Bistro restaurant on property which serves breakfast and has it's own menu with ala carte pricing as is the same with all Marriott Courtyard brand hotels. Thank you again for staying with us and we look forward to your next visit when you are back in the Dallas/Plano area.