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Reviews of Sandman Signature Plano - Frisco Hotel

3.5 out of 5
Sandman Signature Plano - Frisco Hotel
8451 Parkwood Blvd., Plano, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1319 out of 1808 reviews" "
Rating 8 - Good. 295 out of 1808 reviews" "
Rating 6 - Okay. 104 out of 1808 reviews" "
Rating 4 - Poor. 46 out of 1808 reviews" "
Rating 2 - Terrible. 44 out of 1808 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time to stay at this hotel, love the location. The staff was amazing and I plan to go back.
Stayed 3 nights in May 2024
Response from Duty manager on 9 May 2024
Thank you for taking your time and leaving us a 5 star review, we appricate your time and buisness.

10/10 Excellent

priscilla

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean. I Slept super comfortable. Walking distance to restaurants.
Stayed 1 night in May 2024
Response from Guest Services Manager on 7 May 2024
Hello Priscilla,Thank you for the fantastic review. We are so glad you slept comfortably. We hope to see you again soon!

10/10 Excellent

brent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ty
Stayed 2 nights in May 2024
Response from Guest Services Manager on 7 May 2024
Hello Brent,Thank you for the wonderful review. We are glad you enjoyed your stay and hope to see you again soon!

10/10 Excellent

LaKyra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were amazing … my view sucked bc it was just the highway but the ambiance was perfection
Stayed 4 nights in Apr 2024
Response from Duty Manager on 4 May 2024
We appreciate you taking your time and leaving us a 5 stars review, we hope to see you soon.

10/10 Excellent

Dawnisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Duty Manager on 4 May 2024
Thank you for taking your time and leaving us a perfect 5 star review.

10/10 Excellent

Du

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Apr 2024
Response from Duty Manager on 7 May 2024
Thank you for taking your time and leaving us a perfect review, we hope to see you soon.

8/10 Good

Shawanna

Travelled with family
I wish my room had a microwave we had to keep running down to the lobby to reheat food even though they did give us a refrigerator
Stayed 4 nights in Apr 2024
Response from Duty Manager on 3 May 2024
Thank you for taking your time and leaving us a review, we apologise for the inconvenience caused during your stay, your feedback is really important for us and will help us to improve going forward.

10/10 Excellent

Tiffany

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a really nice stay. Will definitely consider booking again while I’m in TX.
Stayed 1 night in Apr 2024
Response from Duty Manager on 2 May 2024
thank you for taking your time and leaving us a positive feedback, we appreciate you staying with us, we will love to see you soon.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel!
Stayed 3 nights in Mar 2024
Response from Duty Manager on 2 May 2024
thank you for taking your time and leaving us a positive feedback, we appreciate you staying with us.

10/10 Excellent

Yelena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, comfortable hotel.
Stayed 1 night in Apr 2024
Response from Duty Manager on 2 May 2024
thank you for taking your time and leaving us a positive feedback, we appreciate you staying with us.

10/10 Excellent

Emya

Liked: Cleanliness, staff & service, property conditions & facilities
second time staying here i love that my room had a balcony!
Stayed 1 night in Apr 2024
Response from Duty Manager on 2 May 2024
Thank you for taking your time and leave us a positive feedback, we would love to see you here again.

6/10 Okay

Raul

Travelled with family
Disliked: Staff & service, amenities
Location
Stayed 3 nights in Apr 2024
Response from Duty Manager on 2 May 2024
Thank you for taking your time and leaving us a review about the location, we love to hear back from you what can we do better to make this location more helpful for you.

10/10 Excellent

María

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Apr 2024
Response from Guest Services Manager on 29 Apr 2024
Hi Maria,Thank you so much for the wonderful review. We are so glad you enjoyed your stay. We look forward to seeing you again soon!

8/10 Good

Virginia M

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is quiet and clean. The bed was comfy and the shower was amazing. I had a hard time regulating the room temp, but that’s what sweaters are for I don’t drink caffeine, there were no decaf options for tea or coffee. No continental breakfast.
Stayed 3 nights in Apr 2024
Response from Duty Manager on 2 May 2024
Hello, We apricate you taking your time and leaving us a review, We found you had some issues encounter while your stay, thankyou for bringing that to your attention we will make sure to handle that situation, next time you are here to stay with us.

4/10 Poor

Victor

Business traveller
Liked: Staff & service
I checked in late at night (11pm) but there was only 1 front desk attendant and there was a long line and wait time. The front desk agent who was there was excellent, she just needed help and more staff. They also lost my reservation so that ended up making my check in process take a bit longer as well.
Stayed 1 night in Apr 2024
Response from Duty Manager on 2 May 2024
Thank you for taking your time and leaving us a review, we apologize for having issue with your check-inn, your feedback is really important to us, we will ensure to make a check-inns process as smooth as we can.

10/10 Excellent

Wenhao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been there 3 times always nice
Stayed 2 nights in Apr 2024
Response from Guest Services Manager on 26 Apr 2024
Hi Wenhao,We are so glad you enjoyed your stay. We hope to see you again soon!

8/10 Good

Andrew

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel with great bar and restaurant attached. Rooms are comfortable, clean and sufficient for a business trip. Staff is always friendly and courteous.
Stayed 1 night in Apr 2024
Response from Guest Services Manager on 26 Apr 2024
Hi Andrew,We are so glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Robert, Frisco

Liked: Cleanliness, staff & service, property conditions & facilities
Great Stay
Stayed 3 nights in Mar 2024
Response from Guest Services Manager on 26 Apr 2024
Hi Robert,We are so glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Sheliah

Stayed 1 night in Apr 2024
Response from Duty Manager on 14 May 2024
Thank you for taking your time and leaving us a perfect review, we appreciate your business.

10/10 Excellent

Wenhao

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been there 3 times, still nice
Response from Guest Services Manager on 20 Apr 2024
Hello Wenhao,Thank you for the review. We are so happy you have had three great stays! We hope to make it four soon.

8/10 Good

María

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff is very nice. rooms are clean
Stayed 1 night in Apr 2024
Response from Guest Services Manager on 20 Apr 2024
Hi Maria, Thank you for the compliments on our staff. We are glad you enjoyed your stay and look forward to seeing you again soon.

2/10 Terrible

Massimiliano

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The shower was broken in the hotel. The door lock wasn't functional and luckily I checked it before leaving. Lights were super bright at night coming in through the door security holes, which were not covered. I checked out after 1 night and went to a different hotel. The hotel then charged me for the original two nights and also charged me for the single night. It still has not been resolved. I will never stay at a Sandman property.
Stayed 2 nights in Mar 2024
Response from Thom on 22 Apr 2024
Greetings Mr. Mancini,I have read your review, and I would really like the opportunity to talk to you about your experience, and how I can help to correct any unresolved issues that you may have.

10/10 Excellent

Abdulmalek Khaled Mohammed

Stayed 1 night in Apr 2024
Response from Guest Services Manager on 20 Apr 2024
Thanks for the great review! We are glad you enjoyed your stay and cannot wait to see you again soon!

10/10 Excellent

Dustin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at front of house was very cordial and helpful, patiently they answered questions and were very present. A positive experience, rooms were nice as well as everything was in operating condition
Stayed 1 night in Apr 2024
Response from Guest Services Manager on 14 Apr 2024
Hi Dustin,We are so very glad you enjoyed your stay. We look forward to seeing you again soon!

10/10 Excellent

MATT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking and clean. Staff was very nice and helpful.
Stayed 2 nights in Apr 2024
Response from Guest Services Manager on 13 Apr 2024
Hi Matt,Thank you so much for thr great review. We really appreciate your feedback and look forward to seeing you again soon!

10/10 Excellent

Mitsuaki

Stayed 2 nights in Apr 2024
Response from Duty Manager on 2 May 2024
thank you for taking your time and leaving us a positive feedback, we appreciate you staying with us.

10/10 Excellent

Gift

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it here!!
Stayed 1 night in Apr 2024
Response from Guest Experience Manger-Brian C on 9 Apr 2024
Thank you for the great review of our hotel, we hope to see you again soon!

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and modern hotel and rooms.
Stayed 2 nights in Apr 2024
Response from Guest Experience Manger-Brian C on 8 Apr 2024
Denise, thank you for the great review of our hotel, we hope to see you again soon!

10/10 Excellent

Luis, Lares

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent!
Stayed 2 nights in Apr 2024
Response from Guest Experience Manger-Brian C on 8 Apr 2024
Luis, thank you for the great review, we hope to see you again soon!

10/10 Excellent

Fred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closet door broken
Stayed 2 nights in Apr 2024
Response from Guest Experience Manger-Brian C on 8 Apr 2024
Fred, thank you for the great review, we hope to see you again soon!

10/10 Excellent

Damon, Edmond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel quite often to the Dallas area and have never heard of this hotel chain. After finding it on Expedia and and reading the reviews, I decided to give it a try and can honestly say I’m sold on the brand. From checking in to checking out, everything went extremely smooth. Alicia, our front desk attendant is a true gem. She set the bar very high with her courteous, knowledgeable, very helpful professionalism. The room was very comfortable and I only wish on this stay I could have stayed more than a few hours. I will most definitely be back.
Stayed 1 night in Apr 2024
Response from Guest Experience Manger-Brian C on 8 Apr 2024
Damon, thank you for the great review of our hotel, were so happy you enjoyed your stay and Alicia helped make your stay better! We hope to see you again soon!

10/10 Excellent

Kaylah

Stayed 2 nights in Mar 2024
Response from Guest Services Manager on 22 Apr 2024
Hello Kaylah,Thank you for the amazing review. We are glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

alvin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff
Stayed 2 nights in Mar 2024
Response from Guest Experience Manger Brian C on 1 Apr 2024
Alvin, thank you for the great review, we hope to see you again soon!

10/10 Excellent

Mikah

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I loved this property . It was super clean and all the staff were very friendly and accommodating. I also like that they had the bar and grill and restaurant connected so convenient. 10/10 I would definitely recommend.
Stayed 3 nights in Mar 2024
Response from Guest Experience Manger Brian C on 1 Apr 2024
Mikah, thank you for the great review of our hotel and our staff, we hope to see you again soon!

4/10 Poor

Latanya

Travelled with family
Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from Guest Experience Manger Brian C on 1 Apr 2024
Latanya, thank you for taking the time to leave us a review, please let me know when youre back in town so I can make your stay perfect!

6/10 Okay

Rajithadhar

Travelled with family
Liked: Cleanliness, staff & service
There was no microwave in the room. Rest everything was good
Stayed 1 night in Mar 2024
Response from Guest Experience Manger Brian C on 1 Apr 2024
Rajithadar, thank you for the great review, we hope to see you agian soon!

10/10 Excellent

SHEKEMA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to park, extremely clean, comfortable beds.
Stayed 1 night in Mar 2024
Response from Guest Experience Manger Brian C on 1 Apr 2024
Shekema, thank you for the great review, we hope to see you agian soon!

2/10 Terrible

Shuhan

Stayed 2 nights in Mar 2024
Response from Guest Services Manager on 21 Apr 2024
Hi Shuhan,We would love to know more about your experience and how we could have made it better. Please reach out to the hotel so we can make this right for you. We look forward to hearing from you.

6/10 Okay

Kurvis

Travelled with partner
The location is perfect. What I didn’t like was the sheets in the double queen suite were old and rough. The most important thing to me is to have a nice bed with good sheets.
Stayed 1 night in Mar 2024
Response from Guest Experience Manger Brian C on 1 Apr 2024
Kurvis, thank you for this feedback, we hope to see you again soon!

10/10 Excellent

Andrew

Stayed 1 night in Mar 2024
Response from Guest Services Manager on 20 Apr 2024
Hi Andrew,Thank you for the great review. We look forward to seeing you again soon!

10/10 Excellent

Francisco, miami

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and fast check in
Stayed 1 night in Mar 2024
Response from Guest Experience Manger Brian C on 30 Mar 2024
Fransico, thank you for the great review we hope to see you again soon!

6/10 Okay

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Free breakfast
Stayed 1 night in Mar 2024
Response from Guest Experience Manger Brian on 29 Mar 2024
Ken, sorry for the low score, we hope to se you again soon!

6/10 Okay

Nicholas

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I have stayed at this Hotel 2 times now, and both were very different. - Both times the staff was wonderful. - The condition of the hotel differed heavily between both visits: My second visit most of the vending machines were empty or non-functional, simple issue, but my room the second time was dirty (the couch looked like someone had just eaten on it), 1 AC was on its last legs (significant noise), both ACs were blinking "Clean Filter", towels had holes in them. I spent very little time in the hotel room this stay so this was manageable, but not desirable. I did come in early and the staff worked to get me a room, I did not mean to rush anyone.
Stayed 5 nights in Mar 2024
Response from Guest Experience Manger Brian C on 30 Mar 2024
Nicholas, sorry for the low score, I do hope you come back again soon so we can win you over!

8/10 Good

TaMetria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining
Stayed 2 nights in Mar 2024
Response from Guest Experience Manger BrianC on 26 Mar 2024
Tametria, thank you for the great review of our hotel we hope to see you agian soon!

2/10 Terrible

Manuel

Stayed 1 night in Mar 2024
Response from Guest Experience Manger Brian C on 26 Mar 2024
Manuel, I am sorry to see this score, we take pride in going the extra miles for our guest, I am calling you today to follow up, look forward to hearing from you!

10/10 Excellent

Navdeep

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Love this hotel ! It’s a gem find
Stayed 3 nights in Mar 2024
Response from Guest Experience Manger Brian C on 25 Mar 2024
Navdeep, thank you for the great review of our hotel, we are glad you found us too! We cant wait to see you again!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nicer than expected. Luxury stay at a good price.
Stayed 1 night in Mar 2024
Response from Guest Experience Manger-Brian C on 23 Mar 2024
Michael, thank you for this amazing review of our hotel, we hope to see you again soon!

10/10 Excellent

Kimberly

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is really nice and I like the dining options conveniently located on either side of the hotel.
Stayed 1 night in Mar 2024
Response from Guest Experience Manger-Brian C on 23 Mar 2024
Kimberly, thank you so much for the great review, we enjoy the food options here as well! We hope to see you again soon!

8/10 Good

Kent

Stayed 2 nights in Mar 2024
Response from Guest Experience Manger-Brian C on 11 Apr 2024
Kent thank you for the great review we hope to see you again soon!

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and comfortable
Stayed 2 nights in Mar 2024
Response from Guest Experience Manger-Brian C on 22 Mar 2024
Joshua, thank you for the great review of our hotel, we hope to see you again soon!