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Reviews of Quality Inn

2.5 out of 5
Quality Inn
26111 Telegraph Rd, Southfield, MI

Reviews

7.0

Good

Rating 10 - Excellent. 203 out of 874 reviews" "
Rating 8 - Good. 316 out of 874 reviews" "
Rating 6 - Okay. 147 out of 874 reviews" "
Rating 4 - Poor. 87 out of 874 reviews" "
Rating 2 - Terrible. 121 out of 874 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Isabella

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst property I’ve ever stayed. The lobby smelled like cigarettes, the rooms smell like cigarettes, the “chefs” that cooked the “breakfast” had pijamas and flip flops on. The rooms were dirty and the carpets were bubbling. Terrible smell of cigarettes from a property that calls it self “smoke free”
Stayed 2 nights in May 2024
Response from Manager on 16 May 2024
Dear Isabella,Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. We hope to have the opportunity to serve you better in the future.Thank you again for your feedback and for choosing Quality Inn, Southfield Michigan 48033.Best regards,

2/10 Terrible

Aaron

Disliked: Cleanliness, staff & service
It’s nothing what the pictures show it gives more of a motel vibe they would not give me a refund when asked when I was only there for 5mins and it was not to my standard
Stayed 1 night in May 2024
Response from Manager on 9 May 2024
Dear Aaron,Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right.We hope to have the opportunity to serve you better in the future.Thank you again for your feedback and for choosing Quality Inn, Southfield Michigan 48033..Best regards,

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on 4 May 2024
Dear Thomas,Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right.We hope to have the opportunity to serve you better in the future.Thank you again for your feedback and for choosing Quality Inn, Southfield Michigan 48033.Best regards,

8/10 Good

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 2 nights in Apr 2024
Response from Manager on 1 May 2024
Dear Rick,Thank you for taking the time to share your experience. We're very glad to hear that your recent visit was up to your expectations and you were happy here. We appreciate your honest feedback.We hope to have the opportunity to serve you more better in the future.Thank you again for your feedback and for choosing Quality Inn, Southfield, Michigan 48033.Best regards,

6/10 Okay

Sheba

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The the floors in the bathroom under the sink was dirty. The bath tub was dirty with light dirt rings. The carpet was not vacuumed. The fridge and the microwave was nasty with old food in corners of edge of the doors of fridge and microwave. The key to my room stop working twice during my stay. You were only allowed 2 towels and 2 hand towels. The lobby smelled like poop at different times.
Stayed 5 nights in Apr 2024
Response from Manager on 1 May 2024
Dear Sheba,Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. We hope to have the opportunity to serve you better in the future.Thank you again for your feedback and for choosing Quality Inn, Southfield Michigan 48033..Best regards,

2/10 Terrible

Etfak

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Apr 2024
Response from Manager on 30 Apr 2024
Dear Etfak,Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right.We hope to have the opportunity to serve you better in the future.Thank you again for your feedback and for choosing Quality Inn, Southfield Michigan 48033.Best regards,

2/10 Terrible

Sade

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel was NASTY! The rooms are outdated, stains on the floor and furniture, lamps crooked, spiders crawling on the ceiling. I will not EVER stay here again. I’m embarrassed for booking this room for relatives visiting from out of town. Hotel needs to be revamped BAD AND ASAP!
Stayed 1 night in Apr 2024
Response from Manager on 28 Apr 2024
Dear Sade,Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. We hope to have the opportunity to serve you better in the future.Thank you again for your feedback and for choosing Quality Inn, Southfield, Michigan 48033.Best regards,

2/10 Terrible

Jeff

Stayed 1 night in Apr 2024

2/10 Terrible

Imahn

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr 2024
Dear Imahn,Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right.We hope to have the opportunity to serve you better in the future.Thank you again for your feedback and for choosing Quality Inn, Southfield Michigan 48033.Best regards,

4/10 Poor

David

Business traveller
Disliked: Cleanliness, property conditions & facilities
Outdated and dingy. Dirt and dead insects build up behind the bed. Sole plate on the irons were burnt-out, key cards had to be reset 3 times. Water leaked fron above during the rain, payment system wouldn't except deposit (had to pay extra atm fee to get cash on the spot to pay deposit.) The only Quality there was on the sign outside. Breakfast wasn't replenish well before time to end. I had go outside to get food.
Stayed 3 nights in Apr 2024
Response from Manager on 15 Apr 2024
Dear David,Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right.We hope to have the opportunity to serve you better in the future.Thank you again for your feedback and for choosing Quality Inn, Southfield Michigan 48033..Best regards,

10/10 Excellent

Calvin Brown

Stayed 2 nights in Apr 2024
Response from Manager on 30 Apr 2024
Dear Calvin,Thank you for taking the time to share your experience. We're glad to hear that your recent visit was up to your expectations. We appreciate your honest feedback.We hope to have the opportunity to serve you more better in the future.Thank you again for your feedback and for choosing Quality Inn, Southfield, Michigan 48033.Best regards,[Team members]"

2/10 Terrible

DAngela

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 4 Apr 2024
Dear Dangela,Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right.We hope to have the opportunity to serve you better in the future.Thank you again for your feedback and for choosing Quality Inn, Southfield, Michigan 48033.Best regards,

10/10 Excellent

Gardner

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 5 nights in Mar 2024
Response from Manager on 1 Apr 2024
Dear Gardner,Thank you for taking the time to share your experience. We're glad to hear that your recent visit was up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We hope to have the opportunity to serve you more better in the future.Thank you again for your feedback and for choosing Quality Inn, Southfield, Michigan 48033.Best regards,

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, staff & service
I have Choice Hotel Rewards so the wife and I have stayed in many Quality Inns across the US. This one is the absolute worst one. The room was dirty, stains on the carpet, stains on the wall. The night stand draw was broken sitting in the stand sideways. The dresser the tv was on was stained and chipped. My wife almost fell when she sat in the desk chair because it was loose. I went plug my cell phone in behind the nightstand and there was dust, dirt and trash. I was scared to reach behind there to use the outlet. The bathroom floor hand dirt and hair in the corners. There wasn’t enough towels for to people. I went get more towels and was given one set because they were out of towels, I had to turn in the towels we had before they gave me the one set. We asked for room service the next day, the room was never serviced in the 3 days we were there. We choose this Quality Inn because it had a 7 out of 10 rating. If that hotel is a 7 I would hate to see a 5. There is no way in H:$L this place is a 7. Expedia should stop listing this hotel, it’s a disservice to your customers to have this hotel as a choice. Terrible absolutely terrible hotel!!!!!
Stayed 3 nights in Mar 2024
Response from Manager on 26 Mar 2024
Dear James,Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. We hope to have the opportunity to serve you better in the future.Thank you again for your feedback and for choosing Quality Inn, Southfield, Michigan 48033.Best regards,

4/10 Poor

Jamil

Travelled with partner
Disliked: Staff & service
The morning front desk person was rude...she spoke to paying customers as if they owed her something..I asked for a late checkout anc she called and harassed me and told me she was charging me for a late checkout. She called the police on a customer because she wanted asked for a receipt....she told her to get out and raised her voice at her.
Stayed 4 nights in Mar 2024
Response from Manager on 25 Mar 2024
Dear Jamil,Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. We hope to have the opportunity to serve you better in the future.Thank you again for your feedback and for choosing Quality Inn, Southfield, Michigan 48033.Best regards,

2/10 Terrible

Destiny

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Upon arrival the young lady that checked me in was so nice & sweet. We get in the room an it was giving motel!!! No cover no heat carpet was dirty box spring was dirty blinds was dirty hot tub didnt work. I will never book again. They did offer a full refund so that was a plus
Stayed 1 night in Mar 2024
Response from Manager on 25 Mar 2024
Dear Destiny,Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right.We hope to have the opportunity to serve you better in the future.Thank you again for your feedback and for choosing Quality Inn, Southfield, Michigan 48033Best regards,

8/10 Good

Miriam

Stayed 2 nights in Mar 2024
Response from Manager on 22 Mar 2024
Dear Miriam,Thank you for taking the time to share your experience. We're happy to hear that your recent visit was up to your expectations. We appreciate your honest feedback.We hope to have the opportunity to serve you more better in the future.Thank you again for your feedback and for choosing Quality Inn, Southfield Michigan 48033.Best regards,

6/10 Okay

Destiny

Travelled with partner
Disliked: Staff & service, amenities
Thumbs up
Stayed 1 night in Mar 2024
Response from Manager on 20 Mar 2024
Dear Destiny,Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right.We hope to have the opportunity to serve you more better in the future.Thank you again for your feedback and for choosing Quality Inn, Southfield, Michigan 48033.Best regards,

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Great hotel , Very clean. However they need to get decent staff. I was racially profiled and it was unfair. I even videotape the guy
Stayed 1 night in Mar 2024
Response from Manager on 19 Mar 2024
Dear David,Thank you for taking the time to share your experience. We're so happy to hear that your recent visit was up to your expectations and your happy with our services and amenities. We appreciate your honest feedback.We hope to have the opportunity to serve you more better in the future.Thank you again for your feedback and for choosing Quality Inn, Southfield, Michigan 48033 USa.Best regards,

6/10 Okay

Mark

Travelled with partner
average
Stayed 3 nights in Mar 2024
Response from Manager on 20 Mar 2024
Dear Mark,Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right.We hope to have the opportunity to serve you more better in the future.Thank you again for your feedback and for choosing Quality Inn, Southfield, Michigan 48033.Best regards,

2/10 Terrible

Vontae

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very noisy
Stayed 1 night in Mar 2024
Response from Manager on 18 Mar 2024
Dear Vontae,Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right.We hope to have the opportunity to serve you better in the future.Thank you again for your feedback and for choosing Quality Inn, Southfields Michigan 48033..Best regards,

8/10 Good

Jeremy

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Manager on 19 Mar 2024
Dear Jeremy,Thank you for taking the time to share your experience. We're happy to hear that your recent visit was up to your expectations. We appreciate your honest feedback.We hope to have the opportunity to serve you more better in the future.Thank you again for your feedback and for choosing Quality Inn, Southfield, Michigan 48033.Best regards,

2/10 Terrible

Gershon

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Every day I had to get my room key rescanned because it would stop working. Never got room service for a whole week. Water spots in the ceiling in the room. The breakfast you wouldn’t feed to a dog. Then you are not allowed to take the food back to your room to eat.
Stayed 4 nights in Mar 2024
Response from Manager on 19 Mar 2024
Dear Gershon,Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. We hope to have the opportunity to serve you better in the future.Thank you again for your feedback and for choosing Quality Inn, Southfield Michigan 48033..Best regards,

8/10 Good

Zailyn

Stayed 1 night in Mar 2024
Response from Manager on 4 Apr 2024
Dear Zailyn,Thank you for taking the time to share your experience. We're happy to hear that your recent visit was up to your expectations. We appreciate your honest feedback.We hope to have the opportunity to serve you more better in the future.Thank you again for your feedback and for choosing Quality Inn, Southfield, Michigan 48033.Best regards,

10/10 Excellent

Miassa

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Manager on 19 Mar 2024
Dear Milassa,Thank you for taking the time to share your experience. We're Happy to hear that your recent visit was up to your expectations. We appreciate your honest feedback.We hope to have the opportunity to serve you more better in the future.Thank you again for your feedback and for choosing Quality Inn, Southfield, Michigan 48033Best regards,

6/10 Okay

John, Grayslake

Business traveller
Liked: Cleanliness, staff & service
Overall not as impressed as the last time I stayed there
Stayed 1 night in Mar 2024
Response from Manager on 15 Mar 2024
Dear John,Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right.We hope to have the opportunity to serve you better in the future.Thank you again for your feedback and for choosing Quality Inn, Southfield Michigan 48033.Best regards,

10/10 Excellent

Amir Al

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Manager on 5 Mar 2024
Dear Amir Al,Thank you for taking the time to share your experience. We're Happy to hear that your recent visit was up to your expectations. We appreciate your honest feedback.We hope to have the opportunity to serve you more better in the future.Thank you again for your feedback and for choosing Quality Inn, Southfield Michigan 48033..Best regards,

8/10 Good

DC

Travelled with partner
Liked: Cleanliness
I had to wait an hour zz cuz the room wasn’t ready
Stayed 1 night in Feb 2024
Response from Manager on 5 Mar 2024
Dear DC,Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. We hope to have the opportunity to serve you better in the future.Thank you again for your feedback and for choosing Quality Inn, Southfield Michigan 48033.Best regards,

6/10 Okay

Drew

Business traveller
Disliked: Amenities, property conditions & facilities
The bed was deplorable
Stayed 1 night in Feb 2024
Response from Manager on 5 Mar 2024
Dear Drew,Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. We hope to have the opportunity to serve you better in the future.Thank you again for your feedback and for choosing Quality Inn, Southfield Michigan 48033.Best regards,

2/10 Terrible

Erin

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was absolutely disgusting. Water stains and damage, nasty and stained mattresses, cigarette burns on counters and the beds, smelled, water bubbling up in the sink when you flush the toilet, rude customer service that still charged my card even though I was in the room for less than 10 minutes before leaving because I felt so unsafe and grossed out. I would leave 0 stars if I could!
Response from Manager on 5 Mar 2024
Dear Erin,Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. We hope to have the opportunity to serve you better in the future.Thank you again for your feedback and for choosing Quality Inn, Southfield, Michigan 48033.Best regards,

2/10 Terrible

Noel

Disliked: Property conditions & facilities
Dirty
Stayed 2 nights in Jan 2024
Response from Manager on 5 Mar 2024
Dear Noel,Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. We hope to have the opportunity to serve you better in the future.Thank you again for your feedback and for choosing Quality Inn, Southfield, Michigan 48033Best regards,

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and affordable.
Stayed 1 night in Dec 2023
Response from Manager on 5 Mar 2024
Dear Lisa,Thank you for taking the time to share your experience. We're happy to hear that your recent visit was up to your expectations. We appreciate your honest feedback.We hope to have the opportunity to serve you more better in the future.Thank you again for your feedback and for choosing Quality Inn, Southfield Michigan 48033.Best regards,

6/10 Okay

Myles

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Manager on 5 Mar 2024
Dear Myles,Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. We hope to have the opportunity to serve you better in the future.Thank you again for your feedback and for choosing Quality Inn, Southfield Michigan 48033.Best regards,

6/10 Okay

Octavio

Travelled with family
Very old hotel but, Honestly I think they are doing the best they can to keep it clean (cleaning crew and front desk). In this type of scenarios you realize is not about the employees but the corporation (CHOISE HOTELS) that don’t give a rats tale to update the infrastructure!
Stayed 1 night in Feb 2024
Response from Manager on 15 Feb 2024
Dear Octavio,Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We apologize for any inconvenience or frustration you may have experienced. We hope to have the opportunity to serve you better in the future.Thank you again for your feedback and for choosing Quality Inn, Southfield Michigan 48033Best regards,[Team members]"

2/10 Terrible

Jeffery

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Manager on 15 Feb 2024
Dear Jeffery,Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We apologize for any inconvenience or frustration you may have experienced.We hope to have the opportunity to serve you better in the future.Thank you again for your feedback and for choosing Quality Inn Southfield Michigan 48033.Best regards,[Team members]"

6/10 Okay

ashley

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Needs a new roof and stop doing patch jobs next to change them nasty molded ceiling towels
Stayed 3 nights in Jan 2024
Response from Manager on 15 Feb 2024
Dear Ashley,Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right.We hope to have the opportunity to serve you better in the future.Thank you again for your feedback and for choosing Quality Inn Southfield Michigan 48033Best regards,

8/10 Good

Nea

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Manager on 15 Feb 2024
Dear Nea,Thank you for taking the time to share your experience. We're happy to hear that your recent visit was up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We hope to have the opportunity to serve you more better in the future.Thank you again for your feedback and for choosing Quality Inn, Southfield, Michigan 48033. Best regards,

6/10 Okay

Peter

Business traveller
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 15 Feb 2024
Dear Peter,Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. We hope to have the opportunity to serve you better in the future.Thank you again for your feedback and for choosing Quality Inn, Southfield, Michigan 48033.Best regards,[Team members]"Dear [Reviewer],Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Please feel free to contact us directly at [contact information] so we can discuss your experience further.As a token of our apology, we would like to offer you [solution, such as a refund or a discount on future services]. We hope to have the opportunity to serve you better in the future.Thank you again for your feedback and for choosing [company name].Best regards,

8/10 Good

DC

Stayed 1 night in Jan 2024
Response from Manager on 15 Feb 2024
Dear DC,Thank you for taking the time to share your experience. We're happy to hear that your recent visit was up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We hope to have the opportunity to serve you better in the future.Thank you again for your feedback and for choosing Quality Inn, Southfield, Michigan 48033Best regards,

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Outdated
There was a power outage in my area of town. I chose this hotel because of the convenience and the price. The check- in process went smoothly. My room was outdated, it wasn’t vacuumed thoroughly, and it needed to be dusted. The mini-fridge was unclean and so was the microwave. The air was cold. I had to call the front desk to complain about the problem
Stayed 1 night in Jan 2024
Response from Manager on 15 Feb 2024
Dear Reader,Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right.We hope to have the opportunity to serve you better in the future.Thank you again for your feedback and for choosing Quality Inn, Southfield, Michigan 48033.Best regards,

6/10 Okay

Alena, Detroit

Travelled with partner
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Manager on 15 Feb 2024
Dear Alena,Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. We hope to have the opportunity to serve you better in the future.Thank you again for your feedback and for choosing Quality Inn, Southfield, Michigan 48033Best regards,

2/10 Terrible

brian

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Manager on 15 Feb 2024
Dear Brian,Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. We hope to have the opportunity to serve you better in the future.Thank you again for your feedback and for choosing Quality Inn, Southfield Michigan 48033Best regards,

2/10 Terrible

Nicole

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where to start. The staff was not overly friendly but not awful. The one working elevator was barely working and has seen far better days. Scratch marks made it look like it maybe has had to be pried open from time to time. The floor we were on was thick with pot smoke, which made it hard to breathe due to allergies. The room was only marginally better. The heater was louder than a jet airplane, but did help filter some of the smell. The smoke detector looked like it was from the 70s and had black scorch marks coming from it. I'm pretty sure it would never actually work if there were a fire The bathroom vanity bottom was separating from the top and the crack that had formed was thick with mold. The room did have a small TV, and the breakfast did have waffles.
Stayed 1 night in Dec 2023
Response from Manager on 15 Feb 2024
Dear Nicole,Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right.We hope to have the opportunity to serve you better in the future.Thank you again for your feedback and for choosing Quality Inn, Southfield, Michigan 48033.Best regards,

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Manager on 15 Feb 2024
Dear Reader,Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. We hope to have the opportunity to serve you better in the future.Thank you again for your feedback and for choosing Quality Inn, Southfield, Michigan 48033.Best regards,

8/10 Good

Suzette

Stayed 1 night in Jan 2024
Response from Manager on 15 Feb 2024
Dear Suzatte,Thank you for taking the time to share your experience. We're happy to hear that your recent visit was up to your expectations. we appreciate your honest feedback.We hope to have the opportunity to serve you better in the future.Thank you again for your feedback and for choosing Quality Inn, Southfield Michigan 48033Best regards,

8/10 Good

Angelique D

Stayed 1 night in Jan 2024
Response from Manager on 15 Feb 2024
Dear Angelique D,Thank you for taking the time to share your experience. We're happy to hear that your recent visit was up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We hope to have the opportunity to serve you better in the future.Thank you again for your feedback and for choosing Quality Inn, Southfield, Michigan 48033Best regards,

10/10 Excellent

Chontae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Continental breakfast was delicious. Staff was wonderful. Access to facility wasn't a problem.
Stayed 1 night in Jan 2024
Response from Manager on 15 Feb 2024
Dear Chontae,Thank you for taking the time to share your experience. We're happy to hear that your recent visit was up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We hope to have the opportunity to serve you better in the future.Thank you again for your feedback and for choosing Quality Inn, Southfield, Michigan 48033Best regards,

8/10 Good

Mark

Liked: Cleanliness
Fairly noisy due to proximity to Telegraph Rd.
Stayed 3 nights in Dec 2023
Response from Manager on 15 Feb 2024
Dear Mark,Thank you for taking the time to share your experience. We're happy to hear that your recent visit was up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We hope to have the opportunity to serve you better in the future.Thank you again for your feedback and for choosing Quality Inn, Southfield, Michigan 48033Best regards,

10/10 Excellent

Larry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 15 Feb 2024
Dear Larry,Thank you for taking the time to share your experience. We're happy to hear that your recent visit was up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We hope to have the opportunity to serve you better in the future.Thank you again for your feedback and for choosing Quality Inn, Southfield, Michigan 48033Best regards,

2/10 Terrible

Allan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty Upkept Hotel
Was not at all satisfied with the cleanliness, or lack thereof at this facility. Phone didn't work. Volume on the TV was erratic. Shower curtain was disgusting. Overall, a run down hotel.. They did manage my cancelation well.
Stayed 2 nights in Dec 2023
Response from Manager on 15 Feb 2024
Dear Allan,Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. We hope to have the opportunity to serve you better in the future.Thank you again for your feedback and for choosing Quality Inn, Southfield Michigan 48033.Best regards,