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Reviews of Mövenpick Hotel Apartments Downtown Dubai

5 out of 5
Mövenpick Hotel Apartments Downtown Dubai
Al Ohood Street, Dubai

Reviews

9.2

Wonderful

Rating 10 - Excellent. 159 out of 242 reviews" "
Rating 8 - Good. 59 out of 242 reviews" "
Rating 6 - Okay. 16 out of 242 reviews" "
Rating 4 - Poor. 4 out of 242 reviews" "
Rating 2 - Terrible. 4 out of 242 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Aida Aboonasr, Brisbane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's was a lovely place to stay
Stayed 7 nights in Mar 2024
Response from Hotel.Dubai.Downtown on 29 Apr 2024
Dear Aida,Thank you for taking the time to rate us.I am happy to see from your score that you had a pleasant experience with us and we hope we will have the opportunity to welcome you again soon.Warm regards,Crissy DeeQuality Manager

10/10 Excellent

Houssam

Liked: Cleanliness, staff & service, property conditions & facilities
Surprisingly great if you are on business and don’t want to pay big money for hotels
Stayed 4 nights in Jan 2024
Response from Hotel.Dubai.Downtown on 16 Apr 2024
Dear Houssam,We're thrilled to hear that you found your experience at Movenpick Hotel Apartments Downtown Dubai surprisingly great for your business trip. Providing exceptional value without compromising on quality is at the heart of what we do. Your satisfaction is our priority, and we're glad we could meet your expectations while offering competitive rates. Thank you for choosing us, and we look forward to welcoming you back for another excellent stay!Warm regards,Crissy DeeQuality Manager

10/10 Excellent

Lornale

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. It was a friendly atmosphere, accommodating and such excellent service
Stayed 5 nights in Mar 2024
Response from Hotel.Dubai.Downtown on 2 Apr 2024
Dear Lornale,Thank you for sharing your experience with us! We're delighted to hear that you enjoyed your stay at our hotel.Creating a friendly atmosphere and providing excellent service is always our top priority, and we're thrilled that we were able to accommodate you during your time with us.Your kind words mean a lot to us, and we truly appreciate your recognition of our efforts.We look forward to welcoming you back for another fantastic experience soon!Warm regards,Crissy DeeQuality Manager

10/10 Excellent

hari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel.Dubai.Downtown on 11 Dec 2023
Dear Hari,Thank you for taking the time to rate us.I am happy to see from your score that you had a pleasant experience with us and we hope we will have the opportunity to welcome you again soon.Warm regards,Crissy DeeQuality Manager

10/10 Excellent

Musaed

Liked: Cleanliness, staff & service, property conditions & facilities
Almost everything was very good.
Stayed 5 nights in Nov 2023
Response from Hotel.Dubai.Downtown on 7 Dec 2023
Dear Musaed,Thank you for your positive feedback! We're pleased to hear that almost everything met your expectations and was very good. Your satisfaction is important to us, and we appreciate your support.We look forward to the opportunity of welcoming you back and providing an outstanding experience.Best regards,Crissy DeeQuality Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location and utilities. Great service.
Stayed 7 nights in Oct 2023
Response from Hotel.Dubai.Downtown on 8 Nov 2023
Dear Valued Guest,Thank you for taking the time to rate us.I am happy to see from your score that you had a pleasant experience with us and we hope we will have the opportunity to welcome you again soon.Warm regards,Crissy DeeQuality Manager

8/10 Good

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great,only a 100 metres walk to a side entrance to Dubai Mall. Two small general store within 50 metres of the Hotel very handy if you are staying in apartment.Only 20 minutes walk through Dubai Mall to Burj Khalifa Tower..
Response from Hotel.Dubai.Downtown on 8 Nov 2023
Dear Greg,It is such an immense pleasure to have served you during your recent stay with us. We are glad that you find our services and amenities up to your comfort. Let me take this opportunity in thanking you for taking your time in rating your stay with us. We are excited to welcome you on your next visit in Dubai.Best Regards,Crissy DeeQuality Manager

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023
Response from Hotel.Dubai.Downtown on 13 Oct 2023
Dear Nikki,Thank you for taking the time to rate us.I am happy to see from your score that you had a pleasant experience with us and we hope we will have the opportunity to welcome you again soon.Warm regards,Crissy DeeQuality Manager

2/10 Terrible

Uri

Travelled with family
Liked: Staff & service
The room had a smell of cigarettes and after they changed it to a room with dirty linen
Stayed 1 night in Oct 2023
Response from Hotel.Dubai.Downtown on 13 Oct 2023
Dear Uri,We are sorry to read that your experience did not meet your expectations and would like to assure you that this is not the usual levels of service Movenpick Hotel Apartments Downtown Dubai prides itself in delivering to its esteemed clientele. Please contact us directly to have more details about your experience in order to enhance our services and to have the opportunity to regain your trust during your next visit to Dubai.Warm regards,Crissy DeeQuality Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a simple yet satisfactory stay.
Stayed 15 nights in Aug 2023
Response from Hotel.Dubai.Downtown on 4 Sept 2023
Dear Valued Guest,Thank you for taking the time to rate us and we hope we will have the opportunity to welcome you back in our property.Warm regards,Crissy DeeQuality Manager

10/10 Excellent

nematullah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Hotel.Dubai.Downtown on 17 Jul 2023
Dear Nematullah,Thank you for taking the time to rate us.I am happy to see from your score that you had a pleasant experience with us and we hope we will have the opportunity to welcome you again soon.Warm regards,Crissy DeeQuality Manager

6/10 Okay

Hwazen

Travelled with family
Liked: Cleanliness, staff & service
Having visited this hotel often and frequently come back time and time again I’d have to say after having a break for over a year from the hotel I could see the standards had unfortunately dropped. If you’re looking for more of a self service property then perfect. Self serve towels at the pool, hale your own taxi, open your own doors entering the hotel, in the heat of June waiting for the waiter to come over and offer water at the pool didn’t happen until they were waved down which took 10-15mins. This would all be fine if it was advertised as services apartments but it’s still for the word hotel on the name. location is fab! Staff are truly lovely and helpful but need training. There seems to be a huge emphasis on Google reviews being pestered by several staff members to scan the we code and leave a review.
Stayed 7 nights in Jun 2023
Response from Hotel.Dubai.Downtown on 26 Jun 2023
Dear Hwazen,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Crissy DeeQuality Manager

10/10 Excellent

Ferry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a joy to stay here!
It is super nice hotel and a walking distance to Dubai Mall. Everyone is very friendly here and the breakfast is delicious. Nothing compares to Movenpick Dubai Mall.
Stayed 2 nights in Jun 2023
Response from Hotel.Dubai.Downtown on 26 Jun 2023
Dear Ferry,Thank you for sharing us your lovely comments and for giving us a full score!We are delighted to read that you enjoyed your overall experience with us specially our prime location which is walking distance to Dubai Mall and Burj Khalifa.We hope that we will be able to welcome you back soon.Sincerely,Crissy DeeQuality Manager

10/10 Excellent

bader

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 4 nights in May 2023
Response from Hotel.Dubai.Downtown on 1 Jun 2023
Dear Valued Guest,Thank you for taking the time to rate us.I am happy to see from your score that you had a pleasant experience with us and we hope we will have the opportunity tow welcome you again soon.Warm regards,Crissy DeeQuality Manager

10/10 Excellent

Mohammed

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Always stay there since a while ago. Love the place
Stayed 3 nights in May 2023
Response from Alishah on 19 May 2023
Dear Mohammed,We are pleased to know that you have enjoyed your holiday during your recent stay at Mövenpick Hotel Apartments Downtown Dubai and that you find every aspect of your stay with us at par with your comfort. Let me take this opportunity in thanking you for taking your time in rating your stay with us. We are excited to welcome you on your next visit in Dubai.Best Regards,Crissy DeeQuality Manager

8/10 Good

Saeed

Liked: Cleanliness, staff & service, property conditions & facilities
Wish that each apartment has rainer showers
Stayed 2 nights in May 2023
Response from Alishah on 10 May 2023
Dear Saeed,Thank you for taking your time writing us a feedback about your recent stay with Movenpick Hotel Apartments Downtown Dubai. I do note from your comments that we have points to improve on, and I am grateful that you took the time to escalate this to us. The team and myself remain at your service until your next visit. Sincerely, Crissy DeeQuality Manager

10/10 Excellent

MAHMOUD

Liked: Staff & service, property conditions & facilities
Excellent
Response from Crissy Dee on 24 Apr 2023
Dear Mahmoud,Thank you for taking the time to rate us.I am happy to see from your score that you had a pleasant experience with us and we hope we will have the opportunity to welcome you again soon.Kind regards,Crissy DeeQuality Manager

8/10 Good

Rahul

Stayed 2 nights in Mar 2023
Response from Alishah on 3 Apr 2023
Dear Rahul,Thank you for taking the time to rate us.I am happy to see from your score that you had a pleasant experience with us and we hope we will have the opportunity to welcome you again soon.Warm regards,Crissy DeeQuality Manager

10/10 Excellent

Debanjan

Stayed 1 night in Mar 2023
Response from Alishah on 19 Apr 2023
Dear Debanjan,Thank you for taking the time to rate us.I am happy to see from your score that you had a pleasant experience with us and we hope we will have the opportunity to welcome you again soon.Warm regards,Crissy DeeQuality Manager

10/10 Excellent

judy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelkent
Amazing hotel. Close to Dubai Mall. Staff lovely and friendly and nothing was too much trouble. Would definitely recommend
Stayed 3 nights in Feb 2023
Response from Alishah on 13 Feb 2023
Dear Judy,Thank you very much for taking the time to write your lovely message to our team. It was a real pleasure having you as our guest. Your kind words of appreciation are a great encouragement for the entire hotel team.Delivering warm hospitality service to our guests is our main goal and it is truly rewarding for us to read that we have achieved it.We sincerely hope that we will have the opportunity to welcome you back to our property in the near future.In the meantime, we hope you had a pleasant journey home. Warm regards,Crissy DeeQuality Manager

10/10 Excellent

Helda, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Alishah on 5 Apr 2023
Dear Helda,Thank you for taking the time to rate us.I am happy to see from your score that you had a pleasant experience with us and we hope we will have the opportunity to welcome you again soon.Warm regards,Crissy DeeQuality Manager

10/10 Excellent

Nur Ain

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and new hotel
Response from Alishah on 23 Jan 2023
Dear Nur Ain,Thank you for taking the time to share your review and for giving us full score in Expedia.We are always delighted to see our guests return from Dubai with fond memories.We hope to welcome you again very soon.Sincerely,Crissy DeeQuality Manager

10/10 Excellent

Alexander John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to Dubai Mall. Staff seemed to go "above and beyond" to make our stay more comfortable. Well done and will return when I revisit Dubai
Response from Ali on 1 Jan 2023
Dear Alexander, Thank you for taking your time writing us a feedback about your recent stay with Movenpick Hotel Apartments Downtown Dubai. It is with great pleasure knowing that you have fully enjoyed every aspect of your stay with us and that you find our rooms, services and location to your comfort. We look forward in welcoming you back with us on your future holidays. Warm regards,Crissy DeeQuality Manager

10/10 Excellent

Moayad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2022
Response from Ali on 1 Jan 2023
Dear Moayad, Thank you for taking the time to rate us. I am happy to see from your score that you had a pleasant experience with us and we hope we will have the opportunity to welcome you again soon. Warm regards,Crissy DeeQuality Manager Regards, Crissy DeeHygiene, Quality & Sustainability Manager

10/10 Excellent

Anamarie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, staff was friendly and welcoming.
Response from Alishah on 12 Nov 2022
Dear Anamarie,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,Crissy DeeQuality Manager

10/10 Excellent

Sukhvinder

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2022
Response from Alishah on 7 Nov 2022
Dear Sukhvinder,Thank you for taking the time to rate us.I am happy to see from your score that you had a pleasant experience with us and we hope we will have the opportunity to welcome you again soon.Warm regards,Crissy DeeQuality Manger

8/10 Good

Mark

Stayed 1 night in Oct 2022
Response from Alishah on 7 Nov 2022
Dear Mark,Thank you for taking the time to rate us.I am happy to see form your score that you had a pleasant experience with us and we hope we will have the opportunity to serve you once again.Sincerely,Crissy DeeQuality Manager

8/10 Good

Bader

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff very close to dubai mall
Stayed 2 nights in Sep 2022
Response from Hema on 18 Sept 2022
Dear Bader,Thank you for giving us your valuable time to review us. Glad to know that you loved our service and hoping that you will give us chance to serve you again in future. Thank you

8/10 Good

Rashid

Stayed 1 night in Jul 2022
Response from Hotel.Dubai.Downtown on 4 Aug 2022
Dear Rashid, Thank you for taking the time to rate us. I am happy to see form your score that you had a pleasant experience with us and we hope we will have the opportunity to welcome you once again. Sincerely, Crissy Dee Quality Manager

10/10 Excellent

Khalid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Hotel.Dubai.Downtown on 1 Aug 2022
Dear Khalid, Thank you for taking the time to rate us. I am happy to see from your score that you had a pleasant experience with us and we hope we will have the opportunity to welcome you again soon. Sincerely, Crissy Dee Quality Manager

10/10 Excellent

Noraldeen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable distance to Dubai mall.
Stayed 3 nights in Jul 2022
Response from Hotel.Dubai.Downtown on 23 Jul 2022
Dear Noraldeen, We are pleased to know that you have enjoyed your holiday during your recent stay at Mövenpick Hotel Apartments Downtown Dubai and that our location met your expectations. Let me take this opportunity in thanking you for taking your time in rating your stay with us. We are excited to welcome you on your next visit in Dubai. Best Regards, Crissy Dee Quality Manager

10/10 Excellent

connie lynn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOVE this place!!!
The staff went out of their way to make our stay comfortable. Concierge was great with suggestions and getting tickets without making us feel pushed. The breakfast was excellent with an array of options and willingness to make something specific for guests. Loved everything about it!!! Location was also really convenient for accessing the Dubai Mall and things of interest. Easy to grab an Uber or taxi to head out into the city too. Honestly this place gave us the comfort of a home with the luxury of vacation. Will definitely stay here again!!!
Stayed 4 nights in Jun 2022
Response from Hotel.Dubai.Downtown on 22 Jun 2022
Dear Connie, It is with great pleasure knowing that you have fully enjoyed every aspect of your stay with us and that you find our rooms, services and location to your comfort. Thank you for taking your time writing us a feedback about your recent stay with Movenpick Hotel Apartments Downtown Dubai. We look forward in welcoming you back with us on your future holidays. Best Regards, Crissy Dee Quality Manager

10/10 Excellent

julien

Stayed 5 nights in Jun 2022

10/10 Excellent

Nadine, Brampton

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Firstly the location is excellent for walking to most attractions in that area. The hotel is clean with highly professional staff. Check in was a breeze and the receptionist Frankline was exceptionally kind and knowledgeable about the hotel and amenities. He provided great tips for getting about and having a safe time whilst visiting. The breakfast bar provided many options and being vegan the gentleman in charge ensured that my requests were met. He even went above and beyond to have a vegan option available for my breakfast the next morning. Additionally, I mentioned that it was my husband’s birthday and he kindly sent over a lovely treat for him. The 2 bedroom apartment we occupied was always clean and comfortable. Everything was well placed and tidy. My 10 year old enjoyed the chocolate fountain each day between 16 -17:00. Having stayed at another two hotels in downtown Dubai, I can absolutely say without a doubt that this hotel is amazing. I would absolutely recommend this hotel to travellers either solo or family visiting for business or leisure. NA
Stayed 2 nights in Jun 2022
Response from Hotel.Dubai.Downtown on 22 Jun 2022
Dear Nadine, It was a great pleasure welcoming you to our hotel and thank you for taking your time in rating your recent stay with us. We are glad to know that you find your stay satisfactory, we hope you were able to enjoy what the location has to offer considering our close proximity to Dubai Mall and Burj Khalifa as well as the amenities we have in the hotel. We are looking forward on your visit in the city and hopefully welcome you back with us. Best Regards, Crissy Dee Quality Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet room and king size bed
Checked in very late but room was comfortable w king size bed. Room was quiet and near the spa , overall nothing much to complain about
Stayed 2 nights in May 2022

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super hotel in Downtown Dubai! Would stay in this hotel again.
Stayed 3 nights in May 2022
Response from Hotel.Dubai.Downtown on 14 May 2022
Dear Elizabeth, Thank you for taking the time to share your review in Expedia following your stay with us and we hope we will have the opportunity to welcome you back in our property. Warm regards, Eric Seso General Manager

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location within minutes walk to the Dubai mall. Friendly service and well appointed apartment.
Stayed 4 nights in Mar 2022
Response from Hotel.Dubai.Downtown on 30 Mar 2022
Dear Jennifer, We are pleased to know that you have enjoyed your holiday during your recent stay at Mövenpick Hotel Apartments Downtown Dubai and that you find every aspect of your stay with us at par with your comfort. Let me take this opportunity in thanking you for taking your time in rating your stay with us. We are excited to welcome you on your next visit in Dubai. Best Regards, Eric Seso General Manager

10/10 Excellent

Talal

Liked: Property conditions & facilities
Stayed 3 nights in Feb 2022
Response from Hotel.Dubai.Downtown on 10 Mar 2022
Dear Talal, Thank you for taking the time to rate us. I am happy to see from your score that you had a pleasant experience with us and we hope we will have the opportunity to welcome you again soon. Kind regards, Eric Seso General Manager

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022
Response from Hotel.Dubai.Downtown on 3 Mar 2022
Dear Connie, Thank you for taking the time to rate us. I am happy to see from your score that you had a pleasant experience with us and we hope we will have the opportunity to welcome you again soon. Sincerely, Eric Seso General Manager

10/10 Excellent

Syed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2022
Response from Hotel.Dubai.Downtown on 23 Feb 2022
Dear Syed, Thank you for taking the time to rate us. I am happy to see from your score that you had a pleasant experience with us and we hope we will have the opportunity to welcome you again soon. Sincerely, Eric Seso General Manager

10/10 Excellent

Hussein

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 10 nights in Jan 2022
Response from Alishah on 8 Feb 2022
Dear Hussein, Thank you for taking the time to rate us. I am happy to see from your score that you had a pleasant experience with us and we hope we will have the opportunity to welcome you again soon. Kind regards, Eric Seso General Manager

10/10 Excellent

Mila

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Dec 2021
Response from Alishah on 13 Jan 2022
Dear Mila, Thank you for taking the time to rate your experience with us. I am happy to see from your score that you had a pleasant experience with us and we hope we will have the opportunity to welcome you again soon. Kind regards, Eric Seso General Manager

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and great staff
The hotel is very well located, just a block to the connecting corridor to the Dubai Mall, very convenient. I wanted to thank the staff (reception, concierge and spa) for its outstanding job. They always focused on providing a great customer service and ensured our stay was pleasant. They also helped us to get our Covid test results on time contacting the lab. We really recommend this hotel and appreciate the work of the staff!
Stayed 4 nights in Dec 2021
Response from Alishah on 9 Feb 2022
Dear Javier, Thank you for sharing us your lovely comments and for giving us a full score! We are delighted to read that you enjoyed your overall experience with us specially our prime location which is walking distance to Dubai Mall and Burj Khalifa. We hope that we will be able to welcome you back soon. Sincerely, Eric Seso General Manager

6/10 Okay

Jason, Lafayette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice staff but this hotel is not a 5 star like rated. The internet wifi wasn't working well the whole time and can hear the electricity noise. Love Dubai and booked this hotel because it was 4.4 rating its more like a 4.0 to me.
Stayed 4 nights in Nov 2021
Response from Hotel.Dubai.Downtown on 21 Nov 2021
Dear Jason, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Eric Seso General Manager

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Had to wait in the queue for 45 mins to Check- In as their was only one staff a the reception. He took 45 mins to deal with one client only. Our Check in was pretty slow as well. We booked two units of two bedroom apartments, they said they were full and gave us in two different floors, however upon requesting several times on our 9 nights stay they didnt bother to change our room or inform us anything..we needed to go and check and they were less bothered. Only good staff they have is in vallet and conceirge, they are well behaved and courteous.. 13th floor after getting out of the lift it looks so dirty abd smelled horrible probably the carpet was wet for months. Housekeeping was good too.. Overall experience is not so good in the hotel compared to its location..
Stayed 9 nights in Nov 2021
Response from Hotel.Dubai.Downtown on 18 Nov 2021
Dear Valued Guest, Thank you for your feedback. We are sorry to read that you had a negative impression of the hotel when you checked in and we would like to apologize for the inconvenience caused. Rest assured, we have noted your feedback to make improvements. We can assure you that the care and comfort of our guests is our number one priority. Should you like to discuss anything further please don’t hesitate to contact me directly. Kind regards, Eric Seso General Manager

10/10 Excellent

Moin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Nov 2021
Response from Hotel.Dubai.Downtown on 18 Nov 2021
Dear Moin, Thank you for taking the time to rate us. I am happy to see from your score that you had a pleasant experience with us and we hope we will have the opportunity to welcome you again soon . Kind regards, Eric Seso General Manager

10/10 Excellent

horacio

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Mövenpick Downton was absolutely fantastic! From the first moment, Sheina from the reception gave us a warm, nice welcome and upgraded our room to one with view to the Burj Khalifa. Astonishing! We are very, very thankful. Also Arslan and Muhi, the guys from the cleaning service did a wonderful and precise job, being both very kind and helpful! And also until last moment Grace from reception was kind and very pleasant! Breakfast was astonishing , swimming pool installations are amazing. Gym was good but can have a Smith machine or a Squat-Bench press rack with little more free weights such as barbells. With that it should be fantastic . The rooms are more than wonderful! So we’ll equipped and isolated! And the location couldn’t be better. Absolutely a MUST in Dubai
Stayed 3 nights in Oct 2021
Response from Hotel.Dubai.Downtown on 7 Nov 2021
Dear Horacio, Thank you very much for leaving these wonderful comments on Expedia, we are delighted that you enjoyed your stay with us. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Sincerely, Eric Seso General Manager

10/10 Excellent

DANIEH

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional, friendly staff, clean and well maintained property
Stayed 9 nights in Sep 2021
Response from Hotel.Dubai.Downtown on 17 Oct 2021
Dear Danieh, It is so rewarding for our staff to receive such an outstanding score from a guest – thank you very much for sharing your positive experience at Movenpick Hotel Apartments Downtown Dubai. We hope your wonderful memories last a long time and that you will visit us again to enjoy the making of new ones. Sincerely, Eric Seso General Manager

8/10 Good

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Hotel.Dubai.Downtown on 27 Sept 2021
Dear Jenna, Thank you for taking the time to rate us. I am happy to see from your score that you had a pleasant experience with us and we hope we will have the opportunity to welcome you again soon. Kind regards, Eric Seso General Manager

10/10 Excellent

Muhideen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT SERVICE
My stay was great , from the receptionist to the cleaning guys . Lumu that cleans he his a great guy , Ram also that cleans good guy . The whole movenpick staff are very welcoming and always ready to help .
Stayed 23 nights in Aug 2021
Response from Hotel.Dubai.Downtown on 2 Sept 2021
Dear Muhideen, Thank you for taking the time to share your review and for giving us full score in Hotels.com. We are always delighted to see our guests return from Dubai with fond memories. We hope to welcome you again very soon. Sincerely, Eric Seso General Manager