Apartment, 1 Bedroom | Living area

Reviews of Ballsbridge Apartments

4 out of 5
Ballsbridge Apartments
Burlington Road, Dublin

Reviews

7.4

Good

Rating 10 - Excellent. 4 out of 10 reviews" "
Rating 8 - Good. 3 out of 10 reviews" "
Rating 6 - Okay. 1 out of 10 reviews" "
Rating 4 - Poor. 0 out of 10 reviews" "
Rating 2 - Terrible. 2 out of 10 reviews" "

7.0/10

Cleanliness

9.0/10

Staff & service

6.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, room comfort
Quiet Neighborhood, Very Clean Apartment
Check in was as-described, getting the key from a central location and then going to our apartment. They even accommodated our need for an early check-in, which we really appreciated. Clean, quiet apartment in Dublin, with kitchen and laundry facilities.
Stayed 3 nights in Jul 2023
Response from Suzie D on 17 Jan 2024
Dearest Katherine, Wow! Thank you so much for your fabulous review. We are so happy that you enjoyed your stay, the views and the facilities that we have to offer our guests. We pride ourselves on our cleanliness and excellent service to our guests. Your positive comments motivates us to work harder everyday for our guests. Looking forward to welcoming you back to us in the near future. Best Regards – Suzie D, City Break Apartments.

10/10 Excellent

Samantha

Stayed 3 nights in May 2023

10/10 Excellent

Cynthia

2/10 Terrible

henry

Business traveller
Disliked: Cleanliness, room comfort
a very sad experience they spoilt our trip
the experience both with them and you was terrible.
Stayed 2 nights in Mar 2023
Response from Suzie D - Customer Service. on 17 Jan 2024
Dear Henry, Thank you for taking the time to give us your feedback.We are sorry to hear that there was some inconveniences and issues with your stay here with us in City Break Apartments.We will take your comments onboard about the improvements and see if they are possible. We want to ensure your' complete satisfaction for your stay. We do hope that you enjoyed the rest of your stay. Thank you for your feedback, as this allows us to improve our customer satisfaction.Suzie D - Customer Service.City Break Apartments.

8/10 Good

George

Travelled with family
Liked: Cleanliness, room comfort
Good
Very well located and equipped apartment within walking distance of the city centre. We were upgraded from the 2-bedroom to the 3-bedroom, which was appreciated. It should be made clearer when booking that the key has to be collected at an entirely different location, which wasn't a big problem as it didn't mean much of a detour for us but might not suit everyone. I discovered that when I called two days before our stay. (I presume we would have been contacted at some point to let us know.)
Stayed 3 nights in Jul 2020
Response from Suzie D - Customer Service. on 17 Jan 2024
Dear George, We appreciate you having taken the time to share your observations, as it is only through the feedback of our guests we can continuously review and improve our services offered. Please rest assured that we are taking the appropriate measures to address the miscommunication that you received and prevent any future inconveniences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warmest Regards, Suzie D – CBA Customer Service.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities
Great location nice property disappointed as main toilet blocked obvious was a problem before we arrived as there was a plunger next to the toilet.
Stayed 2 nights in Jan 2020
Response from Suzie D - Customer Service. on 17 Jan 2024
Thank you so much for your feedback. We are doing everything we can to make sure our guest is satisfied. We have gone ahead and forwarded your feedback to the higher management to do the needful accordingly. Thanks once again for your feedback, we look forward to welcome you back again. With Regards, Suzie D

8/10 Good

rodolphe

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2023

2/10 Terrible

ULYSSES

Travelled with family
Disliked: Cleanliness, room comfort
Departamentos en estado deplorable.
Stayed 3 nights in Jul 2022
Response from Suzie D - Customer Service. on 17 Jan 2024
Hi Ulysses, Thank you for taking the time to share your feedback. We have taken a note of your constructive comment and will certainly be shared with our management to ensure that you do not experience a similar situation in the future. We take all guest comments very seriously, and we will definitely address this with the team to ensure that they work on improvements in these areas. As we strive to deliver a flawless guest experience, your feedback is a great help to continue to improve our hotel operations. With Regards, Suzie D.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Stayed 4 nights in Dec 2019

10/10 Excellent

Björn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
With friends in Dublin
Stayed 3 nights in Oct 2019
Response from Mike on 15 Nov 2019
Dear Bjorn, Thank you for taking the time to review City Break Apartments. We appreciate your feedback. We hope you took advantage of many complimentary services and products we provide and consider us again for your next visit to Dublin. Kind Regards, Mike