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Reviews of Butlers Townhouse

4 out of 5
Butlers Townhouse
44 Lansdowne Road, Ballsbridge, Dublin, Dublin

Reviews

8.6

Excellent

Rating 10 - Excellent. 316 out of 619 reviews" "
Rating 8 - Good. 203 out of 619 reviews" "
Rating 6 - Okay. 62 out of 619 reviews" "
Rating 4 - Poor. 24 out of 619 reviews" "
Rating 2 - Terrible. 14 out of 619 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Tiernan

Stayed 1 night in Apr 2024

10/10 Excellent

Cathal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant place to stay, beautiful lounge area on the ground floor and safe parking out front.
Stayed 1 night in Mar 2024

10/10 Excellent

Jude

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right beside the Aviva and Lansdowne dart station. Perfectly placed. Room and ensuite no complain Ts. Would definitely stay there again.
Stayed 3 nights in Feb 2024

8/10 Good

Engelina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

GREGG

Travelled with partner
Liked: Amenities
Pro: easy access. Very close to the aviva stadium and the train station next to it. Liked the victorian style. Con: credit card information needs to be provided over the phone too complete the payment. Checking in instructions only received late in the day of check in.
Stayed 3 nights in Feb 2024

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

David

Stayed 1 night in Feb 2024

8/10 Good

nordine

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Aoife

Stayed 1 night in Dec 2023

4/10 Poor

Richard

Travelled with group
Hard to find because poor markings/signs on building. No reception and overpriced.
Stayed 1 night in Oct 2023

10/10 Excellent

Armen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in prestigious Dublin 4 area. Walking distance from shops, restaurants, bus stops-city center about 20 minutes away. Inside very cosy and bed was comfortable. things to improve the shower goes hot and cold randomly, the finishes on tile and door trims are poor in the bathroom- not a big deal, some missing paint/ dry rot? the tv is small and must be at least 20 years old Would be nice to have smart tv. Over all a good place to stay for a night or two. Safe and quite location.
Stayed 1 night in Oct 2023

6/10 Okay

Dan

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Juliann on 23 Oct 2023
Thank you, Dan!We hope to welcome you back soon!Kind regards,JuliannProperty Manager

10/10 Excellent

Catherine

Stayed 1 night in Oct 2023
Response from Juliann on 23 Oct 2023
Thank you, Catherine!We hope to welcome you back soon!Kind regards,JuliannProperty Manager

10/10 Excellent

Betty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place!
It was a great room. The shower was awesome! So close to the Dart and Aviva Stadium.
Stayed 3 nights in Sep 2023
Response from Juliann on 23 Oct 2023
Thank you, Betty!We hope to welcome you back soon!Kind regards,JuliannProperty Manager

10/10 Excellent

Liat

Liked: Cleanliness, property conditions & facilities, room comfort
We only stayed for the night, but the room was very clean and the bed was comfortable.The shower was also very good. The hotel itself is located in a quiet part of the city, with easy access to the centre by foot (about 25-30 mins) and there are lots of fuses to take you to town and the airport
Stayed 1 night in Sep 2023
Response from Juliann on 6 Sept 2023
Dear Liat, Many thanks for your feedback & I am glad you enjoyed your stay with us!We hope to welcome you back soon!Kind regards,JuliannProperty Manager

4/10 Poor

Nicholas

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Toilet seat busted could not use . No clean towels shower dangerous
Stayed 3 nights in Aug 2023
Response from Juliann on 6 Sept 2023
Dear Nicholas, Many thanks for your feedback & I am sorry to learn of these issues. Our maintenance team has fixed the toilet seat.Clean towels are available from our housekeeping team upon request.You mentioned the shower being 'dangerous' - could you please give some further information on this?We hope to welcome you back soon!Kind regards,JuliannProperty Manager

2/10 Terrible

Rory

Stayed 1 night in Aug 2023
Response from Juliann on 6 Sept 2023
Dear RoryMany thanks for this review - however we are disappointed to see such a low score - please do reach out to give us some more information.Kind regards,JuliannProperty Manager

2/10 Terrible

peter

Stayed 2 nights in Aug 2023
Response from Juliann on 6 Sept 2023
Dear Peter,Many thanks for this review - however we are disappointed to see such a low score - please do reach out to give us some more information.Kind regards,JuliannProperty Manager

10/10 Excellent

Danette

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in town for a game at Aviva stadium and couldn’t have picked a better location. Great to walk to quieter local pubs, coffee, restaurants (many great ones). Super easy to jump on train a short walk from location to places like Dalkey. Really easy to grab a taxi to head to Temple Bar or City Centre for shopping. Staff was super easy and prompt to communicate with and cleaning staff does a great job.
Stayed 3 nights in Aug 2023
Response from Juliann on 6 Sept 2023
Dear DanetteMany thanks for this great review -I am glad you enjoyed your stay!We hope to welcome you back soon!Kind regards,JuliannProperty Manager

10/10 Excellent

Tara, Greenacres

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great location to the stadium and easy taxi ride to temple bar area and other attractions.
Stayed 2 nights in Aug 2023
Response from Juliann on 6 Sept 2023
Dear Tara,Many thanks for this great review -I am glad you enjoyed your stay!We hope to welcome you back soon!Kind regards,JuliannProperty Manager

8/10 Good

Steve

Travelled with partner
Quiet neighborhood
Stayed 1 night in Aug 2023
Response from Juliann on 11 Sept 2023
Dear Steve,Many thanks for this great review - I am glad you enjoyed your stay.We hope to welcome you back again soon.Kind regards,JuliannProperty Manager

4/10 Poor

Anne

Travelled with family
Disliked: Cleanliness, amenities
Good location, but double room had only one cup for tea/coffee and it had not been cleaned since previous use and still had coffee in it! TV had only a few channels. Apart from this the ballsbridge area is lovely and the dart is useful for access to the coastal towns to the south.
Stayed 1 night in Aug 2023
Response from Juliann on 11 Sept 2023
Dear Anne,Many thanks for this review.We sincerely apologise for this oversight by our housekeeping team.I am glad you enjoyed the Ballsbridge area and we hope to welcome you back soon!Kind regards,JuliannProperty Manager

10/10 Excellent

Yvonne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked for closeness to Aviva stadium. Was perfect, nice place. Convenient to stadium and transport.
Stayed 1 night in Aug 2023
Response from Juliann on 11 Sept 2023
Dear Yvonne,Many thanks for this great review score.I am glad you enjoyed your time at Butler's & we hope to have you back soon!Kind regards,JuliannProperty Manager

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, very central to the Area i needed to me. Missed the email on no Hotel Desk and the code and room number sent to me the day of Arrival. Didn't get thete until later, so small panic. Otherwise, great spot.
Stayed 1 night in Aug 2023
Response from Juliann on 11 Sept 2023
Thank you for the great review score, Ray!We hope to welcome you back soon.Kind regards,JuliannProperty Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Juliann on 11 Sept 2023
Thank you, James! We hope to welcome you back in the near future.Kind regards,JuliannProperty Manager

4/10 Poor

Dave

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Juliann on 11 Sept 2023
Dear Dave, we would love to hear more about your experience. Please do reach out to give us more details & to help us to improve our services.Kind regards,JuliannProperty Manager

6/10 Okay

Tim

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2023
Response from Juliann on 11 Sept 2023
Thank you, James! We hope to welcome you back in the near future.Kind regards,JuliannProperty Manager

8/10 Good

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Juliann on 11 Sept 2023
Thank you, Anonymous! We hope to welcome you back in the near future.Kind regards,JuliannProperty Manager

10/10 Excellent

Chantel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price is unmatched. There's two parking spots available at the property. If you arrive before other guests you can utilize these, otherwise there's plenty of street parking at a cost. We arrived after parking meter hours and left before it started to cost so that worked well. The room was nicely sized and decorated in a way that it reminded me of the castles we were visiting. Once I booked the room I received all the information I needed to get into the building and our room, as there is no host upon entering. They also provided information on where to find extra supplies if needed - towels, coffee, linens, etc. There isn't food/breakfast that is offered in case you were hoping for that. The area strikes me as residential so everything is within driving distance, but I cannot speak if it's walkable as we didn't do that. Overall, I was very impressed with the place for the price.
Stayed 1 night in Jul 2023
Response from Juliann on 11 Sept 2023
Dear Chantel, Thank you for your kind words & feedback about your stay. We hope to welcome you back in the near future.Kind regards,JuliannProperty Manager

6/10 Okay

Matthew

Travelled with family
Liked: Cleanliness, property conditions & facilities
So, this was kind of a "self-service' hotel. They send you entry codes, you can go get fresh towels, and if you need parking or anything, you can email them or if they are downstairs, you can ask. No reception desk, etc. But the room was fine. Walkable to downtown (30 minutes or so).
Stayed 3 nights in Jul 2023
Response from Juliann on 11 Sept 2023
Thank you, Matthew, for this feedback - we do appreciate it! We hope to welcome you back in the near future.Kind regards,JuliannProperty Manager

4/10 Poor

Claire

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Room 4 has mould growing all around the walls. It stinks and should not be in use for guests. Staff moved us, but in general they were hard to reach and took too long to respond to messages.
Stayed 1 night in Jul 2023
Response from Juliann on 11 Sept 2023
Dear Claire,Many thanks for this review and our maintenance team have been informed to rectify this situation.We hope to welcome you back soon!Kind regards,JuliannProperty Manager

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellence and comfort
One night stay and very pleased with the quality. It was automatic pin check in and location was excellent to both work and local restaurants. Highly recommended!
Stayed 1 night in Jul 2023
Response from Juliann on 22 Jul 2023
Dear Kevin,Thank you for this review.I am glad you enjoyed the great location and self check-in system.We hope to welcome you back in the near future!Warm regards,JuliannProperty Manager

8/10 Good

Nicola

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property, not too far from the city centre. Comfy bed & spotlessly clean. Self check-in & check-out with clear instructions sent. Room was on the bottom floor so some traffic noise during the night but nothing too disruptive. Would definitely recommend and stay again!
Stayed 1 night in Jul 2023
Response from Juliann on 22 Jul 2023
Dear Nicola,Many thanks for this great feedback.We hope to welcome you back in the near future!Warm regards,JuliannProperty Manager

2/10 Terrible

pauline

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
No service desk at all. I tried to enter 3pm in afternoon, hrs of travel, needed facilities. I had to enter through back door past rubbish & dirty linen as I didn’t receive email for pass codes. Finally found a person to assist, thank goodness I didn’t arrive after hrs. I won’t be back. Cleaner asked me to use check out journal, I decline. No one checked me in, I’m not checking out
Stayed 1 night in Jul 2023
Response from Juliann on 22 Jul 2023
Dear Pauline,I am so sorry to hear of your poor check-in experience.Normally our access codes are sent out in accordance with the guest's preferred check-in time but we had not received a response to our message asking for your arrival time. However, you still should have received the codes and I am so sorry that you did not. A smooth check in experience is something we always strive for and it is a shame that you did not experience this.We appreciate your feedback and I hope we can welcome you back for a much better experience.Kind regards,JuliannProperty Manager

10/10 Excellent

Jacque

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was beautifully comfortable, and definitely not "cookie cutter" with great chairs, bed and pillows. The bathroom was especially nice with a unique door into it and a deep, very clean tub that filled with wonderfully hot water. We stayed only two nights, but took a bath both evenings. Having air conditioning was also a wonderful surprise. Well done!!
Stayed 2 nights in Jun 2023
Response from Juliann on 22 Jul 2023
Dear Jacque,Many thanks for your feedback and your kind words.I am happy that you enjoyed your stay.We hope to welcome you back in future.Warm regards,JuliannProperty Manager

8/10 Good

Terry

Good value
Stayed 1 night in Jun 2023
Response from Juliann on 22 Jul 2023
Dear Terry,Thank you for your feedback!Warm regards,Juliann

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, clear instructions for gaining entry as there is no reception. Rooms clean, surrounding area very peaceful and easily walkable back to centre of Dublin
Stayed 1 night in Jun 2023
Response from Juliann on 22 Jul 2023
Dear Anna,Many thanks for your review!.I am happy that you enjoyed your stay.We hope to welcome you back in future.Warm regards,JuliannProperty Manager

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Peaceful Stay
We really enjoyed this location and how quiet it was. We were close to Dublin Bay, public transportation and shops but the small neighborhood feeling was most welcome. The sitting room was lovely with books, resources and a small refrigerator/microwave for tenant use. It was easy to walk to the sights of Dublin (about 2.5km), but returning to the cozy comfort of Butlers Townhouse was a wonderful way to end each day.
Stayed 2 nights in Jun 2023
Response from Juliann on 22 Jul 2023
Dear Sarah,Thank you for your feedback and your kind words.I am happy that you enjoyed your stay.We hope to welcome you back in future.Warm regards,JuliannProperty Manager

10/10 Excellent

Michaela

Stayed 1 night in Jun 2023
Response from Juliann on 22 Jul 2023
Thank you, Michaela!

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, property conditions & facilities
Beautiful old Dublin townhouse. And, I mean “Old” in the best sense. As in a taste of traditional Georgian grand home, but of course with modern conveniences. Street parking was easy to find right outside. Would definitely stay there again.
Stayed 1 night in Jun 2023
Response from Juliann on 22 Jul 2023
Dear Anne,Thank you for your kind comments - we hope to host you again soon.Kind regards,JuliannProperty Manager

10/10 Excellent

Eliza

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Communication from host was speedy and informative, location was great, room was spotless, appreciated the bottled water and coffee machine, comfy beds, nice bathrooms, nothing to complain about! Hot powerful shower, nice smelling toiletries. Would 100% stay again.
Stayed 1 night in Jun 2023
Response from Juliann on 12 Jun 2023
Hi Eliza,Thank you very much for this review and I am happy to hear you enjoyed your stay!We hope to welcome you back soon.Kind regards,JuliannProperty Manager

8/10 Good

Stephen

Liked: Cleanliness, property conditions & facilities, room comfort
Great stay
Good choice. Quiet area but not too far from downtown. Walkable. Bed was comfortable and the room had everything we needed.
Stayed 2 nights in May 2023
Response from Juliann on 5 Jun 2023
Dear Stephen,Many thanks for this review.I am glad you enjoyed your stay.We hope to welcome you back soon!Kind regards,JuliannProperty Manager

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The parking is sparse in front of property ( 3 spaces). There is street parking available. We took taxis to hit downtown Dublin everyday. So easy and convenient. Easy walking distance to great breakfast options as well as Starbucks. Beautiful neighborhood. Enjoyed our stay. Rooms are older but it was perfect for us.
Response from Juliann on 5 Jun 2023
Dear Cathy,Dear Stephen,Thank you for your kind words!We hope to welcome you back soon!Kind regards,JuliannProperty Manager

10/10 Excellent

Rebecca

Stayed 3 nights in May 2023
Response from Juliann on 22 Jul 2023
Thank you very much, Rebecca!

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
We only stayed for two nights, but everything seemed fine. Butler’s is in a fine location, walking distance from establishments offering good food, good coffee, and shops.
Stayed 2 nights in May 2023
Response from Juliann on 5 Jun 2023
Dear Elizabeth,I am glad you enjoyed your stay.We hope to welcome you back soon!Kind regards,JuliannProperty Manager

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t receive the access code in a timely manner, but the lady who was there was very helpful.
Stayed 1 night in May 2023
Response from Juliann on 5 Jun 2023
Dear Mary,Many thanks for this review.I am glad you enjoyed your stay and I do apologise that you did not receive your code in time.We hope to welcome you back soon!Kind regards,JuliannProperty Manager

6/10 Okay

Rachel

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Having had family stay at Butler’s pre-Covid and say it was lovely, clean and well-run, I booked expecting the same. Unfortunately, interval change in ownership/management, and things have not changed for the better. Cleaning staff are on site during the day, but otherwise this hotel is remote-run. It is rated as 3.5/4 stars but really, I think it should be re-evaluated. Pros: - staff who were available were at least friendly, even if they couldn’t resolve the issues - location; convenient near Aviva/Luas, ballsbridge shops, and walkable to city center - preserved Georgian lounge room - comfy bed and pillow. Cons: - rooms badly need a deep clean and update: cobwebs and dust on most surfaces except for the sink and bedsheets (even drapes and bedskirts had dust bunnies), bathroom had mildew on ceilings and tiles, windowsill and carpets were dusty and old-looking, the room chairs were dirty and stained - window latches were partly broken (but the window opened!) - shower gel bottle was empty (wouldn’t this have been obvious to a cleaning team resetting the room between guests?) - shower flipped between warm/lukewarm and pressures were the same - have to ask a day ahead for more towels/room cleaning (we didn’t bother), or go to the basement and fetch them after hours - no room safe, limited luggage space that wasn’t the floor or a dusty wardrobe/desk Honestly, I’d seriously have think twice about staying here again.
Stayed 2 nights in May 2023
Response from Juliann on 5 Jun 2023
Dear Rachel,Thank you very much for taking the time to leave this review and feedback.We have raised these comments with the housekeeping team and they are doing an overhaul on all of the rooms and we thank you for this feedback and for drawing our attention to these issues so that we can improve our services.We really hope to have the opportunity to host you again in the near future for a much better experience.Kind regards,JuliannProperty Manager

2/10 Terrible

jeffrey

Stayed 1 night in May 2023
Response from Juliann on 5 Jun 2023
Dear Jeffrey,Thank you for this review, we would love some more information and comments about your chosen score.Please do reach out to provide some further details.Kind Regards,Juliann