Outdoor wedding area

Reviews of The Dean Dublin

4 out of 5
The Dean Dublin
33 Harcourt St, Stephens Green, Dublin, Dublin

Reviews

8.2

Very good

Rating 10 - Excellent. 344 out of 709 reviews" "
Rating 8 - Good. 204 out of 709 reviews" "
Rating 6 - Okay. 76 out of 709 reviews" "
Rating 4 - Poor. 42 out of 709 reviews" "
Rating 2 - Terrible. 43 out of 709 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

IAIN

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Only stsyed 1 night but well worth it
Stayed 1 night in May 2024

8/10 Good

Anna

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Dave L on 6 May 2024
Thanks Anna - we appreciate it!

8/10 Good

edel

Travelled with group
Liked: Staff & service, amenities
Great location for going out and dinner and being close to Grafton Street. The restaurant Sophie’s is buzzy with a great view and nice cocktails. The room decor and bathroom were a bit more tired than I expected and the bathroom didn’t feel the cleanest as a result. The location was perfect for the girls trip we had planned and was a great place to stay for one night.
Stayed 1 night in Apr 2024
Response from Dave L on 19 Apr 2024
Thanks for sharing your experience with us Edel!

4/10 Poor

Jo

Travelled with partner
Liked: Cleanliness
When I made the booking, I specifically opted for a hi-fi room as I wanted a dual city view. When we checked in however, we learnt we had been ‘upgraded’ to a balcony room that did not have the city view we specifically wanted. Staff did look into this but explained we could not have the room that we had paid for as there was no availability. This was very disappointing and although the room we were given was okay, it fell very short of our expectations.
Stayed 1 night in Mar 2024
Response from Dave L on 10 Apr 2024
Thanks for the feedback Jo - we're sorry that the balcony upgrade wasn't suited to your needs. Our staff did all possible to revert the upgrade back to the original room type but we weren't able to make it work on the day. Please let us know if there is ever a chance to look after you again at the best terms. All the best

4/10 Poor

Sarah anne

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The location its self was in a really busy noisy street ,always dirty glass smashed ,rubbish about ,if you want a relaxing stay dont book the dean hotel ,you cant sleep taxi s peeping till about 2 in the morning .the shower cubicle is postioned in the wrong place so you can fit in and shut the door .
Stayed 2 nights in Mar 2024
Response from Naira on 23 Mar 2024
Thank you for the feedback Sarah - We are indeed in a lively area in Dublin!We are sorry to read about the issues encounter post-stay - Please do let us know if you ever have plans of coming back to us for a much quieter option.

10/10 Excellent

Caroline

Travelled with group
Liked: Amenities
Highly recommend, incredible staff and incredible rooms/amenities!!
Stayed 2 nights in Mar 2024
Response from Dave on 12 Mar 2024
Thanks a million Caroline!

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Dave on 20 Feb 2024
Nice one John!

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort
Noisy, loud rooms above a late night club
I’d rather they invested in double glazing and sound proofing than record players. Some of the rooms are directly over a nightclub with a screaming, bellowing dj. If you are happy to be kept awake until at least 2am, then this is the place for you. Very nonchalant attitude of staff, that as a stranger to the city it’s absolutely obvious this is the moodiest place on earth. Totally impractical if you’re in one of the noisy rooms. A real shame.
Stayed 1 night in Jan 2024
Response from Dave L on 5 Feb 2024
Hi there - we're sorry that you were disturbed by the nightclub noise. Please let us know if there's ever an opportunity to make it up to you in a quieter room, showcasing The Dean in the best possible light.

6/10 Okay

Verified traveller

Disappointing.
Unfortunately it didn’t live up to expectations. Very tired room. Bedding smelled of wet dog. TV remote didn’t work. Shower hardly attached to wall. Staff friendly.
Stayed 1 night in Jan 2024
Response from Naira on 21 Jan 2024
Thank you for the feedback post-stay - We are happy our staff hit the mark!We are very sorry about the issues mentioned - We are currently following up to amend them.Please let us know if you would ever want to stay with us again for a much more positive experience.

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a cute, quirky hotel. Restaurant/bar upstairs was beautiful with nice views. Pool and sauna was really nice. Staff were very friendly and very helpful.
Stayed 2 nights in Dec 2023
Response from Dave L on 16 Jan 2024
Thanks a million Laura - we appreciate it!

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Dec 2023
Response from Dave on 9 Jan 2024
Thanks Andrew! Hope to see you again.

10/10 Excellent

niall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Dave on 5 Jan 2024
Thanks Niall we appreciate it! Many thanks,

10/10 Excellent

Brian

Stayed 1 night in Dec 2023
Response from Dave on 4 Jan 2024
Nice one Brian - we appreciate it!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality hotel with good location
The hotel was comfortable and the staff was helpful. It is also in a convenient location just a short walk to Temple Bar, Camden Street, and other city attractions downtown.
Stayed 1 night in Dec 2023
Response from Dave on 4 Jan 2024
Thanks for the feedback! We appreciate it!

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Dave on 4 Jan 2024
Thanks Sean - we appreciate it!

10/10 Excellent

bridget

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Dave on 7 Dec 2023
Thanks Bridget!

10/10 Excellent

Aubrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel in a great location with very friendly staff
Stayed 1 night in Dec 2023
Response from Dave on 7 Dec 2023
Thanks Aubrey we appreciate it!

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice rooftop bar. Some rooms noisy and have to use a seperate entrance for quieter ones.
Stayed 1 night in Nov 2023
Response from Dave on 28 Nov 2023
Thanks for the feedback Andrew - we have quieter rooms in both buildings which we're always happy to oblige guests with on request! Hope to see you again

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very quaint and cosy with easy access to shops restaurants and clubs.
Stayed 1 night in Nov 2023
Response from Dave on 28 Nov 2023
Thanks Marie!

4/10 Poor

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Incredibly incredibly loud property located right on top of a nightclub. You could not sleep—you felt like the nightclub was inside the hotel. They did warn you on the website that it was loud but this was unlike anything else. They switched rooms for us when we complained but the room we were put in was extremely small and much smaller than the one we paid for. In our original room, there was a bunch of peanuts left in a cup.
Stayed 2 nights in Nov 2023
Response from Dave on 28 Nov 2023
Thanks for the feedback Alexandra - we're sorry to hear of the issues encountered and we'll follow up on the room issue noted.

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Leak underneath the bathroom Sink. When flagged it was fixed with some tape. Would encourage a periodic deep clean of rooms. Skirting, ceilings etc to get rid of dust. Great service and great location.
Stayed 2 nights in Nov 2023
Response from Dave on 16 Nov 2023
Thanks for the review - we appreciate the heads up on the room issue and kind words on our service and location. Please let us know if you have plans to return. All the best,

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Naira on 10 Nov 2023
Thank you for the lovely rating John!

8/10 Good

Ciaran

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Naira on 4 Nov 2023
Thanks for the high rating Ciaran!

10/10 Excellent

Zara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely vibe and atmosphere
Stayed 2 nights in Oct 2023
Response from Dave on 26 Oct 2023
Thanks so much Zara! ;)

8/10 Good

Alice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt safe. Staff amazing and friendly. Room floors can be a bit cleaner. Otherwise, room very spacious and nice.
Stayed 2 nights in Oct 2023
Response from Dave on 14 Oct 2023
Thanks for the great review Alice! We'll double check the flooring in your room & appreciate the heads up!

4/10 Poor

caroline

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Sleepless night
I stayed on a Saturday night . 2nd floor . when I opened the room door I thought the Tv was on !! I soon realised I’m right over the bar and music was booming and deafening!! I couldn’t believe it when I saw there were ear plugs beside each locker , I’d no choice but to use these as hotel was full ! At €305 was the most expensive sleepless night I’ve every had in my history of hotels . Never stay there at weekends !!
Stayed 1 night in Oct 2023
Response from Dave on 14 Oct 2023
Thanks for the review Caroline and I'm sorry that the nearby club impacted your comfort with us. Please let us know if there is ever an opportunity to make it up to you in a sister hotel or a quieter room.

8/10 Good

Justin

Liked: Staff & service, property conditions & facilities, room comfort
Good stay
Good stay in The Dean. Location was ok with easy walking or Tram into the city. Good to have bar and restaurant on the top floor. Funky hotel in many aspects with great artwork everywhere! Room good size (Supe Room) and all needed facilities (Kettle, iron, sufficient towels etc) One niggle is luggage left wiht the front desk on check out, loads of guest did it but it was all left in the main reception / bar area, unguarded...suggestion would be to store it securely in their Green Room; like many guests we were nervous leaving it 'in the open'. Thankfully it was all still there on our return, but equally we just took it with no staff on duty to ask if it was ours! Easy to overcome operationally and shouldn't put anyone off staying at the hotel.
Stayed 2 nights in Oct 2023
Response from Naira on 11 Oct 2023
Thank you so much for your feedback Justin - We are happy to read you enjoy our facilities, and we are definitely taking all feedback on board!Cheers!

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Request a room on the quiet side of the hotel and we had two nights of very restful sleep in a clean, attractive and charmingly decorated room. Excellent shower. Very friendly and accommodating staff. If other reviews worry you about the noise level, simply request to be placed away from the club and you won't hear it at all. Would stay here again.
Stayed 3 nights in Sep 2023
Response from Dave on 22 Sept 2023
Thanks for the super review Andrew, I'm glad we could oblige the request and deliver a comfortable stay with us! We would always encourage potential bookers to reach out to us pre-stay to request a quieter room given how busy our location can be for late night activity. Many thanks and we hope to welcome you back to stay with us again in the future!

8/10 Good

Annette

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The gym and swim were amazing and helpful staff. The room was ok…….but very noisy at night….until 3.30 am !!!!
Stayed 3 nights in Aug 2023
Response from Dave on 5 Sept 2023
Thanks for the kind words on our Gym/Pool. Please let us know if you ever have plans to return for a quieter room.

6/10 Okay

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very noisy spot so I don’t recommend staying here unless you can handle ear plugs.
Stayed 2 nights in Aug 2023
Response from Dave on 5 Sept 2023
Thanks for your honest feedback Matthew - please let us know if there is ever an opportunity to make it up to you in a quieter room.

6/10 Okay

Sandra

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Dave on 5 Sept 2023
Thanks Sandra - please let us know further details if we can improve any aspects of your stay with us!

4/10 Poor

Verified traveller

Business traveller
Disliked: Room comfort
Not recommended for anyone needing to sleep
Even on a Wednesday night the cheesy music from the nightclub next door goes on till 2:30am, they should probably mention this in the description. A YMCA singalong in the open-air smoking area at 2:15am. Earplugs helped but then I slept through my alarm.
Stayed 1 night in Aug 2023
Response from Dave on 28 Aug 2023
We're sorry to hear of your difficulty sleeping, please let us know if there's ever an opportunity to take care of you again in the quietest room at the best terms

4/10 Poor

Sophia

Travelled with family
We were warned about the noise before booking, but we were attending an event at the hotel and decided to stay. The loud techno music continued on till 4 am every night. Then someone charged the bar bill to our room and the hotel tried to charge us twice at the check out and after we left on our credit card on file.
Stayed 2 nights in Aug 2023
Response from Dave on 14 Aug 2023
Thanks for sharing your experience with us Sophia - I'm sorry that the comfort of your stay with us was affected by nightclub noise. We will always do our best to deliver a practical solution when noise becomes a problem and we are afforded an opportunity.I have double checked your billing and apologise for the human error. We appreciate the heads up and I'm happy we could resolve and follow up internally as needed. You are most welcome to reach out to me for any further clarification as needed. I appreciate you may not wish to stay with us again. However, if there is a possibility to return some value to you in a quieter room, please let us know. We'd be grateful for any chance to showcase what we do in a much more positive light. All the best,

8/10 Good

John

Stayed 1 night in Aug 2023
Response from Dave on 8 Aug 2023
Thanks a million John!

2/10 Terrible

Jacqueline

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Never Stay AGAIN
There was nothing to indicate it was next door to an open air night club. Was staying for business and music was pumping until 2AM on a Tuesday! Contacted reception at midnight to be told there was no other rooms available for that night or my next night stay. Contacted Hotels.com who assured the refund and checked out in the morning. On checking out another guest was checking in and was asked if she would like the quiet side of hotel. I was clearly lied to reception the evening before. Would not recommend if you like sleep!
Stayed 2 nights in Jul 2023
Response from Dave on 1 Aug 2023
Hi Jacqueline - many thanks for the review - I am sincerely sorry the noise had an obvious impact on your comfort with us. We will always do our best to be upfront about our location based noise and deliver a practical solution for any issues where possible. If not on the spot, as soon as a solution becomes available. I am happy we could at least approve the refund for the remainder of your stay. I hope you got sorted for an alternative property with minimum discomfort. All the best

4/10 Poor

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Excessive Loud Music 🎶 On Weekdays!
They are right next door to a night club! Even on weekends the music 🎶 is playing so loud the 3 pairs of free earplugs don’t cut it. My son was staying 1 floor below me and he had an early flight ✈️ and he got no sleep!!I could make out every lyric of every song that played that night, I changed hotel next day and went to “The Green Hotel” very hospitable and I had a great sleep 💤 When I asked “The Dean” to give me a partial refund given the lack of sleep, they refused and they didn’t seem to care! I will never stay at “The Dean” in Dublin again.
Stayed 1 night in Jul 2023
Response from Dave L on 25 Jul 2023
Hi Lorraine - I'm sorry for the obvious discomfort due to club noise during your stay with us. We always do our best to get the room assignment right given our location or deliver a speedy resolution when we don't. I sincerely hope you had a peaceful rest at The Green.

6/10 Okay

Hanako

Stayed 3 nights in Jul 2023
Response from Dave on 7 Aug 2023
Thanks for sharing your experience - please let us know if there are any specific areas where we could have improved.

2/10 Terrible

Michael

Travelled with group
Disliked: Staff & service
Do you enjoy loud pumping music and no sleep? If so, this is the spot for you! We booked into the Dean for a midweek stay and nothing could have prepared us for the moonlight cacophony that lay ahead (despite managements subsequent repeated claims of forewarning). There were no warning signs upon check in, however as we returned to the hotel after dinner and a show we were greeted with what can only be described as an outright assault on our auditory senses from the nightclub smoking garden next door. What seemed bad as we descended through the hotel corridor was nothing compared to what awaited us as we entered our rooms - we may as well have been staying in the heart of the nightclub itself. We were left with little alternative than to lay awake in bed and endure the deafening music which continued until approximately 0230am. Shell shocked and bleary eyed we were relieved to make it to reception to check out the next morning, but if we thought we were going to be met with any genuine remorse or compassion by the front desk staff, we were greatly mistaken. The gentleman on the front desk had clearly had many prior encounters on this subject and whilst he told us he was sorry to hear about our traumatic nights stay, he was visually and emotively anything but. There were absolutely no efforts or attempts made to make things right or remediate the situation, and instead they repeatedly insisted that they actively go out of their way to warn guests about the recurring noi
Stayed 1 night in Jul 2023
Response from Naira on 12 Jul 2023
Thank you very much for the feedback Michael -We are very sorry to heard you were noise affected from our famous neighbours.We are indeed in a lively location in Dublin, and as busy as it is, we always try to communicate this to our potential guests from the moment they book all the way to our briefing of the hotel.We understand this information can be missed for some, that's why we always try to offer a solution if the problem is raised with us - even a room move if needed.Please do let us know if you ever have plans to come back to us or any of our sister properties for a much more positive experience.

10/10 Excellent

Lisa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I loved this hotel and the rooftop restaurant!
Stayed 1 night in Jun 2023
Response from Naira on 12 Jul 2023
Thank you so much for the lovely review Lisa!

4/10 Poor

Duncan

Disliked: Cleanliness, staff & service, room comfort
The Dean Dublin - Nightclub Noise Central
I selected a pool in my Dublin search and only considered hotels offered on this basis. The Dean doesn’t actually have a pool, only a spa, so I hold Hotels.com responsible for an incorrect listing. Had the listing been correct, I would never have picked The Dean, thus avoiding all the subsequent problems. We arrived just after 3PM, but struggled to find reception; it looks like a shop till area. Our room wasn’t ready so we waited in the bar. Other hotels offered a complementary drink in similar circumstances, but not here. Around 15:45, I had to ask reception if our room was ready, fortunately it was. We had booked a SupeRoom - Standard Double/Twin, but were taken to a Cosy Double in the newly refurbished town house. The room was tiny with no storage space or safe. This wasn’t what we had booked, so we asked to move. Reception told us we had been “upgraded” to the smaller room, this was clearly untrue as it is cheaper. We weren’t offered anything to “downgrade”. The room we were moved to had a nightclub outside the window and we realised why they leave earplugs by the side of the bed! The SupeRoom was also devoid of drawers, wardrobe and safe. The nightclub was open until 3AM on Saturday morning and it was impossible to sleep. So we asked to move again and were moved across the corridor. We never recovered from a sleepless night! When we checked out there was a significant reduction on our account, but this was changed after checkout, although we did get some money back.
Stayed 4 nights in Jun 2023
Response from Dave on 3 Jul 2023
Thanks for sharing your experience with us Duncan and we're sorry for the issues encountered during your stay. We'll take your feedback on board re: guest service and the classification of our Townhouse SupeRooms.We are happy to have had an opportunity to address the issues flagged throughout your stay and deliver practical solutions where possible. Please let us know if you ever have an opportunity to return and we'll do everything we can to showcase the Dean in the best possible light. Best Regards,

8/10 Good

shannon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and room were very cool. There is construction happening closeby that starts early in the morning, and it is noisy. The shower didn't have cold water when I used it, so it made it impossible to take a shower (it was too hot). Sophie's (the restaurant) was amazing. Excellent food and experience.
Stayed 2 nights in Jun 2023
Response from Naira on 18 Jun 2023
Thank you for your lovely review Shannon!

6/10 Okay

Lorri

Travelled with family
Liked: Cleanliness, staff & service
The property was nice and clean. However, the room was the size of a shoebox. Would never have been able to stay in it for more than the one night.
Stayed 1 night in May 2023
Response from Dave L on 4 Jun 2023
Thanks for the feedback Lorri - please let us know if you ever have plans to return and we'll assign the largest room available at the keenest terms.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
I thought the hotel was lovely, but was a bit disappointed when we arrived, to be taken to the 'townhouse' down the street and given a room that was considerably smaller than the booking photographs suggested! It was comfortable and classy, and the restaurant was gorgeous.
Stayed 1 night in Apr 2023
Response from Dave on 2 May 2023
Thanks for the lovely review we appreciate it. Given our location - we do from time to time upgrade bookings from the main building to comparably sized rooms in the brand new Dean Townhouse to negate the impact from Nightclub noise when we are not fully booked. Please let us know if you ever have plans to return.

8/10 Good

Steven Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was really different and quirky. Really enjoyable stay
Stayed 3 nights in Apr 2023
Response from Dave on 24 Apr 2023
Thanks a million Steven! Hope to welcome you back again soon,

6/10 Okay

Ellen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Naira on 17 Apr 2023
Thank you for your rating Ellen - Please contact us if you wish to let us know in which areas we could improve!We are open to all kind of constructive feedback :)

8/10 Good

Lana

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Mikey on 29 Mar 2023
Thanks for your great review!

10/10 Excellent

Osama

Stayed 2 nights in Feb 2023
Response from Naira on 25 Mar 2023
Thank you for your high rating!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I found the staff very friendly and helpful . However I asked for an iron and never received one
Stayed 1 night in Mar 2023
Response from Naira on 25 Mar 2023
Thanks for your kind words and very sorry to hear we didn't deliver your request - We will work harder to make your experience 10 out of 10 next time :)

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Naira on 13 Mar 2023
Thanks for your high rating!

10/10 Excellent

Elaine

Stayed 1 night in Feb 2023
Response from Naira on 27 Feb 2023
Fabulous! Thank you so much Elaine ;)