Superior Double Room, Ensuite (Superior Double Room)
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Reviews of The Queens Head

2.5 out of 5
The Queens Head
2 Sherburn Road, Durham, England

Reviews

8.2

Very good

Rating 10 - Excellent. 131 out of 300 reviews" "
Rating 8 - Good. 92 out of 300 reviews" "
Rating 6 - Okay. 47 out of 300 reviews" "
Rating 4 - Poor. 16 out of 300 reviews" "
Rating 2 - Terrible. 14 out of 300 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Georgi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ll highly recommend. Nice people, bar is amazing. All good stuff.
Stayed 1 night in May 2024

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Robert

Disliked: Staff & service
Property was reasonably priced and only a 15 minute to the centre
Stayed 1 night in Apr 2024

4/10 Poor

chris

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

David

Travelled with partner
Liked: Cleanliness
The bar was a luttle rough
Stayed 2 nights in Mar 2024

6/10 Okay

David

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Easy going
Stayed 1 night in Mar 2024

6/10 Okay

Anne

Travelled with partner
Disliked: Cleanliness
I Had thought it came with breakfast which it doesn't - although Mon-Fri there is a brilliant little cafe hidden away but very close which staff told us about. We upgraded to the superior room which had a lovely ensuite but the bed is uncomfortable, which they obviously know as you sleep on a duvet to minimise the feel of the spings.
Stayed 4 nights in Feb 2024

4/10 Poor

Emily

Stayed 1 night in Feb 2024

2/10 Terrible

Ana

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
AVOID AT ALL COSTS!!! Paid extra for a better and quieter room. I checked in and was given my room keys. When I opened the room door, to my dismay, the room was not ready or even clean (old bedding in the bed and old bags of food and empty bottles on the floor). As I had just travelled for 6 hours, I settled for a small room to store my bags before popping out. At the time this second room was offered to me I was told that this alternative room I was being offered was “exactly the same as the other one” I paid £160 for 2 nights. To add insult to injury, when I came back 3 hours later, I realised that the room I had actually paid for was cleaned and rented out to someone else. There was absolutely no offer from the staff to either give me money back or to move me in to the room I had paid for, after it had been cleaned. They simply rented it out to someone else. The first night I could not sleep as there were doors banging and very high noise levels. This was made worse due to the location of the alternative room I was staying in. During the last evening of my stay the curtain rail just fell of the ceiling, leaving the room window completely uncovered. I ended up leaving at 2 am and travelling home early with no sleep for almost 48 hours as I could not take it anymore.
Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveller

Liked: Staff & service
Stayed 1 night in Jan 2024

8/10 Good

mahmudul

Stayed 2 nights in Dec 2023

6/10 Okay

Neil

Liked: Staff & service
Stayed 1 night in Jan 2024

8/10 Good

Emil

Liked: Cleanliness, staff & service, property conditions & facilities
Very good for its price.
Spacious room, easy access, helpful staff. Obviously no frills and basic accommodation, but well worth it for the price. Excellent soundproofing from the bar (less so from the corridor).
Stayed 1 night in Jan 2024

8/10 Good

Rachel

Stayed 1 night in Jan 2024

6/10 Okay

??

Stayed 1 night in Dec 2023

10/10 Excellent

Eyitemi

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2023

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

HUGH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location clean and tidy enjoyed the food freindly staff
Stayed 2 nights in Dec 2023

10/10 Excellent

Thomas

Liked: Cleanliness, property conditions & facilities, room comfort
1 night stay room no 3 good
Stayed 1 night in Dec 2023

8/10 Good

Roshun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third time staying, always clean & easy to check in

10/10 Excellent

Phu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Zina

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

4/10 Poor

Philip

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Very basic accommodation in a generally poor condition and with a questionable level of cleanliness.
Stayed 1 night in Nov 2023

8/10 Good

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location - easy walking distance into city centre. Room size, decor, ensuite great. Good value for money. Bed was lumpy and uncomfortable. No heating on when we got up in the morning - around 9am ---- only an issue because it was a very cold day. But ---We would definitely stay again 😊
Stayed 1 night in Nov 2023

8/10 Good

Pauline

Travelled with partner
Exceptionally clean, lovely welcoming staff. Would definitely stay here again.
Stayed 1 night in Nov 2023

10/10 Excellent

Simon

Stayed 1 night in Nov 2023

4/10 Poor

Catherine

Disliked: Cleanliness, property conditions & facilities, room comfort
Poor, unclean and expensive !
Not great! Dirty room with very dated bathroom -four sheets of toilet roll left and bathroom stank of bleach. Noisy and dirty - definitely not worth the £85 we paid!
Stayed 1 night in Nov 2023

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friday night stay
Great value but a little disappointed no breakfast available
Stayed 1 night in Nov 2023

6/10 Okay

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Susan

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

2/10 Terrible

Sandra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel.
Filthy, bathroom light wasn’t working apparently it was going to be replaced in 3 or 4 days, the place needs a major upgrade, would definitely not stay there again.
Stayed 2 nights in Nov 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Queens Head, highly recommended.
The room was lovely and clean, the bed was very comfortable and I slept all night. The en suite was clean and the towels where nice and fluffy. The staff were very friendly and helpful. For lunch the food was beautiful, I had a burger with garlic mushrooms on, wow, which came with proper chips and salad. I didn't need to eat again all day. We will be going back there again. Oh and it's only a 10 minute walk into the City.
Stayed 1 night in Nov 2023

2/10 Terrible

Aidin

Stayed 1 night in Nov 2023

2/10 Terrible

Ciarán

Stayed 2 nights in Oct 2023

8/10 Good

Nathan

Stayed 3 nights in Jul 2023

10/10 Excellent

thomas

Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy room at a good price. Durham city centre is walkable, though it is a long way back up the hill! We were not disturbed from the pub at all.
Stayed 1 night in Oct 2023

8/10 Good

Samantha

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Matthew

Stayed 1 night in Oct 2023

10/10 Excellent

Sally

Stayed 2 nights in Oct 2023

6/10 Okay

sharon

Travelled with partner
Disliked: Staff & service, amenities
Stayed 1 night in Oct 2023

10/10 Excellent

ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little pub and great music on the Saturday night.
Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Hotel guests come second to pub drinkers!
An old hotel that needs to be updated in style and definitely in service! The pub was very very loud until after 11pm. When I asked if it was going to quiet down I was told that ‘this is a pub first and hotel second’ and that my concerns were second to those in the pub. Unbelievable. Cigarette smoke drifted into the room too which made things worse. Cleanliness also needs a lot of work. Mould in the shower curtain.
Stayed 1 night in Oct 2023

10/10 Excellent

Renata

Stayed 1 night in Sep 2023

6/10 Okay

Guy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room with good proportions and big en suite. Mattress was really bad, however and in need of replacing. Outside of the property was a little tired.
Stayed 1 night in Sep 2023

8/10 Good

Matthew

Travelled with family
Liked: Staff & service
Good value
Friendly, basic inn - decent food. Good value
Stayed 1 night in Sep 2023

8/10 Good

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was only staying one night as was visiting Durham. Very welcoming and helpful staff. Room was clean and comfortable. Makes a good base for visiting area and would have stayed another night if weather hadn’t turned inclement. Only thing that was disappointing was that they didn’t do breakfasts but would stay here again.
Stayed 1 night in Sep 2023

10/10 Excellent

edward

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Wayne

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023