It was tricky deciding how to rate our stay at the Crown Hotel. Our enjoyment was marred by the breakdown of both lifts for almost the entirety of our time there. We had booked a deluxe room, and were allocated one on the 7th floor, which involved a long haul up steep stairs, though the hotel staff did assist with our luggage. By the next morning, and with no certainty that the lifts would be working any time soon, we asked to be moved to a lower floor. This was arranged immediately but the room we were allocated, whilst comfortable, was significantly smaller and without some of the features provided in our original room. We chose not to raise a complaint, though the offer of something by way of compensation would have been a nice gesture. But other than that, the staff at the hotel did their utmost to cope with the problems caused by the lifts breaking down, and all the staff we had dealings with were friendly, efficient and concerned to help.
Other than that, the hotel is well situated, close to the station, shops and restaurants etc. Breakfast provided a good range of options and breakfast service was efficient and helpful.