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Reviews of Holiday Inn Express Folkestone - Channel Tunnel, an IHG Hotel

2.5 out of 5
Holiday Inn Express Folkestone - Channel Tunnel, an IHG Hotel
Cheriton Parc, Cheriton High St, Folkestone, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 527 out of 1002 reviews" "
Rating 8 - Good. 351 out of 1002 reviews" "
Rating 6 - Okay. 82 out of 1002 reviews" "
Rating 4 - Poor. 24 out of 1002 reviews" "
Rating 2 - Terrible. 18 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Filippo

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lovely welcoming front of house staff, big comfy beds, massive breakfast spread. Having a car is a must as not alot about the hotel.
Stayed 2 nights in May 2024

8/10 Good

Robert

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for Le Shuttle
Stayed 1 night in May 2024

8/10 Good

Jeffrey C

Travelled with partner
Staff friendly, clean facilities
Stayed 1 night in May 2024

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The three members of staff on duty the evening of our arrival were excellent. Very helpful and cheerful.
Stayed 1 night in Apr 2024

2/10 Terrible

Georgina

Stayed 1 night in Apr 2024

10/10 Excellent

Nick

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

Helen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Didnt like the area on an industrial estate
Stayed 2 nights in Apr 2024

8/10 Good

john

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ideal for an overnight before channel crossing.
Stayed 1 night in Apr 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for access to le Shuttle
Stayed 1 night in Apr 2024

10/10 Excellent

kathryn

Stayed 1 night in Apr 2024

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is so convenient to catch Le Shuttle from here
Stayed 1 night in Apr 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fair value for money. A useful one night stop en route
Stayed 1 night in Apr 2024

8/10 Good

Nigel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for using le shuttle. Haven’t used this hotel or shuttle before but this hotel was a good choice very close by. Staff at reception very helpful with giving us a time to leave to get to boarding next morning. As we were leaving very early we were given a breakfast bag (had paid for breakfast) which was nice.
Stayed 1 night in Mar 2024

4/10 Poor

Georgina

Disliked: Cleanliness
Stayed 1 night in Mar 2024

6/10 Okay

Alison

Travelled with family, Travelled with family and small children
Left hotel at 5:30am and didn’t get given breakfast
Stayed 1 night in Mar 2024

8/10 Good

Eve

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Had a good stay at the holiday inn, friendly staff, great included breakfast and tesco across the street. Everything we needed for a short stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Will

Travelled with family
extremely near to the channel tunnel which is great
Stayed 1 night in Mar 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pre shuttle stay
Overnight stay before an early shuttle crossing. Nothing to complain about. Huge , very comfortable bed. Good shower. Ate dinner in restaurant, limited choice but good food. Good value. Will use again
Stayed 1 night in Feb 2024

10/10 Excellent

Nicola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay pre Chunnel
Stayed 1 night in Feb 2024

8/10 Good

Zoey

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Helen

Stayed 1 night in Feb 2024

10/10 Excellent

Nigel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply outstanding. We stayed in one of the lodges and it’s was beautifully laid out with everything we needed. We had the kids with us so went to the pool and then the Mediterranean restaurant. Awesome service great food. The falconer and the ferret feeding the next day was the icing on the top. Well worth the drive from London.
Stayed 1 night in Jan 2024

10/10 Excellent

Sophi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and good value
The hotel was clean and comfortable. Checkin was quick and efficient. Free parking available. We were departing just as breakfast started so we were able to make up a takeaway bag, although I noticed others had them to collect which we had not realised was an option. Overall a good value stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Megan

Stayed 1 night in Feb 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Mrs. S A

Stayed 1 night in Feb 2024

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff and service.
Stayed 1 night in Feb 2024

2/10 Terrible

Safdar

Stayed 1 night in Feb 2024

10/10 Excellent

Julie

Stayed 1 night in Feb 2024

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Had a great stay, staff were excellent and room.was clean and tidy
Stayed 1 night in Jan 2024

8/10 Good

Cornelius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for Channel Tunnel
Stayed 1 night in Jan 2024

10/10 Excellent

Henrietta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tunnel
We only had 1 night stop over to get the tunnel, staff were extremely friendly and offered extra assistance
Stayed 1 night in Jan 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Good hotel, close to Folkestone.
Stayed 7 nights in Jan 2024

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly hotel with good facilities.
Great Hotel with friendly staff and handy for Le Shuttle. Accommodate dogs in rooms and bar area. Tesco petrol station close by. Would have been even better with charging points for EV.
Stayed 1 night in Jan 2024

8/10 Good

Jonathan

Stayed 1 night in Jan 2024

8/10 Good

Kristina

Stayed 1 night in Jan 2024

8/10 Good

Martin

Stayed 1 night in Jan 2024

8/10 Good

Gilmour

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel convenient for the car ferr
Comfortable hotel with easy access to the car ferry. Great breakfast very comfortable bed. Terrible coffee.
Stayed 1 night in Jan 2024

6/10 Okay

PETER

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2024

10/10 Excellent

Shulem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
An amzzzing stay! Jamie was extremely welcoming and helpful on what ever needed!!! Highly recommended place to stay!
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Liked: Cleanliness
Hotel okay but there were some issues
Stayed 1 night in Dec 2023

10/10 Excellent

MALCOLM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly
Great location for channel tunnel, staff very friendly and helpful enjoyed our stay, will stay again
Stayed 1 night in Dec 2023

10/10 Excellent

donna

Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff
Very convenient for the Channel tunnel and the staff are always really friendly and helpful.
Stayed 1 night in Dec 2023

8/10 Good

Elizabeth

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is dog friendly
Stayed 1 night in Dec 2023

10/10 Excellent

Marie-Paule

Travelled with family
Really friendly & helpful staff. Dog friendly. Got a take away breakfast as had a very early start. Small room but very comfortable. Great location for eurotunnel.
Stayed 1 night in Dec 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
The receptionist is the morning was superb. He arrange for as to have a takeaway breakfast without us realising it was possible. My partner also left an iten of clothing in the room. We contacted them the following day and have arranged to collect it when we get back to the UK. Excellent staff all round.
Stayed 1 night in Dec 2023