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Reviews of The Ashton Hotel

4 out of 5
The Ashton Hotel
610 Main St, Fort Worth, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 654 out of 1001 reviews" "
Rating 8 - Good. 217 out of 1001 reviews" "
Rating 6 - Okay. 73 out of 1001 reviews" "
Rating 4 - Poor. 34 out of 1001 reviews" "
Rating 2 - Terrible. 23 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a lovely old building in a perfectly convenient location in downtown Fort Worth. Sundance Square is in easy walking distance as are various public transport options such as the bus to The Stockyards and the train to Dallas. Our room on the 6th floor was lovely with a nice comfortable bed. All the staff we encountered were helpful and friendly. The only issue we encountered was that they charged the stay on the credit card I had used to secure the booking, rather than the card I had presented at check in, which cost us an unexpected foreign exchange fee.
Stayed 4 nights in Apr 2024

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the old time feel and the mix of retro in the decor. Bed was super comfortable and room was decorated in the same mix of retro and antique that was refreshing. When you do catch a glimpse of the original facade of the structure you are impressed all the more. Convenient and a short walk to a lot of restaurants and other things to do. I would put this hotel in the hidden gem category.
Stayed 1 night in Apr 2024

10/10 Excellent

Emily

Liked: Cleanliness, amenities
.
Stayed 1 night in Apr 2024

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checkin and great room
Stayed 1 night in Apr 2024

6/10 Okay

Bill

Stayed 1 night in Apr 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Well furnished historic hotel.
Stayed 2 nights in Apr 2024

2/10 Terrible

Kelly

Stayed 2 nights in Apr 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
I love the old history of the building and would definitely stay again
Stayed 1 night in Apr 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities
It was a nice historic building that was beautiful, however, it needs a new renovation since the 90s when it was last undertaken. Network news (especially Fox News) should not be playing in the lobby. How are we supposed to have a restful visit?
Stayed 2 nights in Mar 2024

8/10 Good

Debbie

Travelled with family
Liked: Staff & service
We liked that it’s convenient to nice restaurants and walkable downtown. It does need a complete remodel though. Would love to go back when they update the rooms.
Stayed 1 night in Mar 2024

8/10 Good

JAIME, San Antonio

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
This is a older hotel with a lot of charm, but not a lot of amenities. Valet parking sucks....$45 per night, insane.
Stayed 1 night in Mar 2024

8/10 Good

Eric

Stayed 1 night in Mar 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Jana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable price. Clean. Helpful staff. Keys weren't available so staff had to let us in. Later we had to use an app to open our room. That was unusual. We could hear noise and music from the street level, even though we were on the fourth floor.
Stayed 3 nights in Feb 2024

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room and bathroom were very clean. The bed was comfortable. I liked the whirlpool bathtub, but it was hard to figure out how to keep it from turning back on and the drain wouldn’t stay open to drain the water. I wish the hotel had a downstairs bar. There are a couple of chairs near the elevator that really should be thrown out because they’re filthy. The staff was very friendly and courteous. Great location.
Stayed 2 nights in Feb 2024

10/10 Excellent

Ryan

Super cool spot
Stayed 2 nights in Feb 2024

10/10 Excellent

niclaire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hello Niclaire on 18 Feb 2024
We’re so happy to hear that you had a great experience at The Ashton! Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing guest like you. Thanks again, and we hope to serve you again soon.The whole team at The Ashton Hotel

10/10 Excellent

Marla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff makes the stay the best
Stayed 1 night in Feb 2024
Response from Chantallie Rivera on 18 Feb 2024
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve all of our guests here at The Ashton. Hope you have a wonderful day, and we hope to see you again soon!The Ashton Hotel Team

8/10 Good

Donald

Travelled with family
Liked: Amenities
Disliked: Cleanliness
Stained sheets, no soap in bathroom. Area around hotel was pleasant
Stayed 1 night in Feb 2024
Response from Chantallie Rivera on 18 Feb 2024
Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are truly sorry to have let you down. We have taken your feedback on board, and are striving to make improvements accordingly.Kind regards,Chantallie Rivera

10/10 Excellent

Michael

Stayed 3 nights in Jan 2024
Response from Chantallie Rivera on 18 Feb 2024
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve all of our guests here at The Ashton. Hope you have a wonderful day, and we hope to see you again soon!The Ashton Hotel Team

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Chantallie Rivera on 18 Feb 2024
We’re so happy to hear that you had a great experience at The Ashton! Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing guest like you. Thanks again, and we hope to serve you again soon.The whole team at The Ashton Hotel

10/10 Excellent

Bobby Ray Clark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Chantallie Rivera on 18 Feb 2024
We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!Chantallie Rivera

10/10 Excellent

Preston

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Chantallie Rivera on 18 Feb 2024
We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!Chantallie Rivera

10/10 Excellent

Jeff

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Had my doubts with a bit of a dated lobby, but the staff was great and rooms were much better than expected. Clean, quiet and spacious.
Stayed 2 nights in Jan 2024
Response from Chantallie Rivera on 18 Feb 2024
We’re so happy to hear that you had a great experience at The Ashton! Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing guest like you. Thanks again, and we hope to serve you again soon.The whole team at The Ashton Hotel

8/10 Good

Donita

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Chantallie Rivera on 18 Feb 2024
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve all of our guests here at The Ashton. Hope you have a wonderful day, and we hope to see you again soon!The Ashton Hotel Team

10/10 Excellent

Grant

Stayed 1 night in Jan 2024
Response from Chantallie Rivera on 18 Feb 2024
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve all of our guests here at The Ashton. Hope you have a wonderful day, and we hope to see you again soon!The Ashton Hotel Team

10/10 Excellent

Samuel

Stayed 1 night in Jan 2024
Response from Chantallie Rivera on 18 Feb 2024
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve all of our guests here at The Ashton. Hope you have a wonderful day, and we hope to see you again soon!The Ashton Hotel Team

10/10 Excellent

Doris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
In heart of Sundance Square so valet parking a must. But close to all the action, restaurants, entertainment. Very nice restored hotel. Would go back.
Stayed 1 night in Jan 2024
Response from Chantallie Rivera on 18 Feb 2024
We’re so happy to hear that you had a great experience at The Ashton! Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing guest like you. Thanks again, and we hope to serve you again soon.The whole team at The Ashton Hotel

4/10 Poor

Donald

Liked: Cleanliness
Disliked: Staff & service
Terrible parking and valet service.
Parking and valet service. We had early flights I asked the desk the night before to have my vehicle ready to pick-up at 6 am was told no problem and thank me for planning ahead. At 6am no one was aware that the vehicle needed to be ready. The person at the desk told me know left any message about our vehicle. So we waited 40 minutes asking repeatedly what the problem was, no reasonable answer when the valet showed with the car it was the wrong car!! Another 30 minutes lasted we have our car and a missed flight. Totally unacceptable and overshadowed an otherwise enjoyable stay in Ft Worth.
Stayed 2 nights in Jan 2024
Response from Chantallie Rivera on 18 Feb 2024
Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are truly sorry to have let you down. We have taken your feedback on board, and are striving to make improvements accordingly.Kind regards,Chantallie Rivera

10/10 Excellent

Cristina

Stayed 1 night in Jan 2024
Response from Chantallie Rivera on 18 Feb 2024
We’re so happy to hear that you had a great experience at The Ashton! Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing guest like you. Thanks again, and we hope to serve you again soon.The whole team at The Ashton Hotel

10/10 Excellent

Kelley

Stayed 1 night in Dec 2023
Response from Chantallie Rivera on 18 Feb 2024
We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!Chantallie Rivera

10/10 Excellent

Lester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place. I can’t wait to stay there again.
Stayed 2 nights in Dec 2023
Response from Chantallie Rivera on 6 Jan 2024
Hello Lester,We’re so happy to hear that you had a great experience at The Ashton! Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing guest like you. Thanks again, and we hope to serve you again soon.The whole team at The Ashton Hotel

4/10 Poor

jason

Not great.
No restaurant. No room service. No spa. No pool. No hot tub. Had to ask for robes. Not sure how this is a four star hotel other than the great location.
Stayed 3 nights in Dec 2023
Response from Chantallie Rivera on 6 Jan 2024
Hello Jason,Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are truly sorry to have let you down. We have taken your feedback on board, and are striving to make improvements accordingly.Kind regards,Chantallie Rivera

4/10 Poor

Frank

Stayed 2 nights in Dec 2023
Response from Chantallie Rivera on 18 Feb 2024
Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are truly sorry to have let you down. We have taken your feedback on board, and are striving to make improvements accordingly.Kind regards,Chantallie Rivera

10/10 Excellent

DAVELYN, Graford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
outstanding customer service!
Stayed 2 nights in Dec 2023
Response from Chantallie Rivera on 21 Dec 2023
Hello Davelyn,We’re so happy to hear that you had a great experience at The Ashton! Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing guest like you. Thanks again, and we hope to serve you again soon.The whole team at The Ashton Hotel

6/10 Okay

shaumika

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We had an issue with the room there was no remote and the heater wasn’t working. The staff switched us to another room fairly quickly. Also, your made to do Valet parking $$ however there short staff and use staffing from the Hilton so you will need to wait a considerable amount of time for your vehicle if you don’t call ahead. We waited 30 mins to just get our car after check out.
Stayed 1 night in Dec 2023
Response from Chantallie Rivera on 21 Dec 2023
Hello Shaumika,Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are truly sorry to have let you down. We have taken your feedback on board, and are striving to make improvements accordingly.Kind regards,Chantallie Rivera

10/10 Excellent

Micah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Chantallie Rivera on 21 Dec 2023
Hello Micah,We’re so happy to hear that you had a great experience at The Ashton! Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing guest like you. Thanks again, and we hope to serve you again soon.The whole team at The Ashton Hotel

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older boutique hotel with limited services but beautifully done rooms. the room i was in needed some repairs to the furnishings.
Stayed 2 nights in Dec 2023
Response from Chantallie Rivera on 14 Dec 2023
Hello James,We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve all of our guests here at The Ashton. Hope you have a wonderful day, and we hope to see you again soon!The Ashton Hotel Team

10/10 Excellent

Randle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Chantallie Rivera on 14 Dec 2023
Hello Randle,We’re so happy to hear that you had a great experience at The Ashton! Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing guest like you. Thanks again, and we hope to serve you again soon.The whole team at The Ashton Hotel

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Room was clean and comfortable.
Stayed 1 night in Dec 2023
Response from Chantallie Rivera on 9 Dec 2023
Hello Natasha,We’re so happy to hear that you had a great experience at The Ashton! Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing guest like you. Thanks again, and we hope to serve you again soon.The whole team at The Ashton Hotel

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super cute! Perfect downtown location. The bed was SO comfy and the pillows were super fluffy and soft! Would stay here again for sure!
Stayed 1 night in Dec 2023
Response from Chantallie Rivera on 9 Dec 2023
Hello Kari,We’re so happy to hear that you had a great experience at The Ashton! Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing guest like you. Thanks again, and we hope to serve you again soon.The whole team at The Ashton Hotel

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Great downtown location. Friendly staff and clean comfortable rooms.
Stayed 1 night in Nov 2023
Response from Chantallie Rivera on 9 Dec 2023
Hello Ellen,We’re so happy to hear that you had a great experience at The Ashton! Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing guest like you. Thanks again, and we hope to serve you again soon.The whole team at The Ashton Hotel

6/10 Okay

Robert

Stayed 1 night in Dec 2023
Response from Chantallie Rivera on 6 Jan 2024
Hello Robert,We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve all of our guests here at The Ashton. Hope you have a wonderful day, and we hope to see you again soon!The Ashton Hotel Team

10/10 Excellent

Kathy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Chantallie Rivera on 9 Dec 2023
Hello Kathy,We’re so happy to hear that you had a great experience at The Ashton! Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing guest like you. Thanks again, and we hope to serve you again soon.The whole team at The Ashton Hotel

10/10 Excellent

Deanna

Stayed 2 nights in Nov 2023
Response from Chantallie Rivera on 9 Dec 2023
Hello Deanna,We’re so happy to hear that you had a great experience at The Ashton! Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing guest like you. Thanks again, and we hope to serve you again soon.The whole team at The Ashton Hotel

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Chantallie Rivera on 10 Dec 2023
Hello Deborah,We’re so happy to hear that you had a great experience at The Ashton! Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing guest like you. Thanks again, and we hope to serve you again soon.The whole team at The Ashton Hotel

8/10 Good

Yvonne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Could not get room to warm up
Stayed 1 night in Nov 2023
Response from Chantallie Rivera on 9 Dec 2023
Hello Yvonne,We’re so happy to hear that you had a great experience at The Ashton! Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing guest like you. Thanks again, and we hope to serve you again soon.The whole team at The Ashton Hotel

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historic hotel. Very quiet. Everything in walking distance.
Stayed 2 nights in Nov 2023
Response from Chantallie Rivera on 9 Dec 2023
Hello Stephanie,We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve all of our guests here at The Ashton. Hope you have a wonderful day, and we hope to see you again soon!The Ashton Hotel Team

8/10 Good

Joe

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Chantallie Rivera on 9 Dec 2023
Hello Joe,We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve all of our guests here at The Ashton. Hope you have a wonderful day, and we hope to see you again soon!The Ashton Hotel Team