Design Apartment | Private kitchen
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Reviews of Smartflats Ghent Central

4 out of 5
Smartflats Ghent Central
11 Okkernootsteeg, Ghent

Reviews

5.2
Rating 10 - Excellent. 2 out of 23 reviews" "
Rating 8 - Good. 6 out of 23 reviews" "
Rating 6 - Okay. 3 out of 23 reviews" "
Rating 4 - Poor. 4 out of 23 reviews" "
Rating 2 - Terrible. 8 out of 23 reviews" "

5.8/10

Cleanliness

6.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

8/10 Good

Betsy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Living space and bedrooms are separated by a large hallway which was a great way to have privacy.
Stayed 1 night in Oct 2023

4/10 Poor

Susan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The apartment had great "potential". Wonderful location, french windows opening to little balconies on 2 sides of living room, spacious. However it needed to be completely renovated - black mold around shower, loud creaky doors, worn out wood flooring, furniture old and grubby, no usable pots and pans, no coffee maker or kettle, no salt, oil, coffee, soap, dish soap, paper towels or basics that other apartments provide, no microwave, no mirrors except one in the smelly bathroom, in bedroom one curtain broken and one blind broken, no fans (the neighborhood is busy so too bright/noisy at night to keep windows open), instructions not provided for wifi or thermostat, even the apartment number was not provided in the initial directions. This apartment needs to be completely renovated with new everything but we got the impression the management do not care.
Stayed 1 night in Sep 2023

2/10 Terrible

amir

Stayed 1 night in Jul 2023

2/10 Terrible

Verified traveller

Travelled with family
Liked: Room comfort
Nice flat, poor customer service
Such a shame - really spoiled our two night family trip (6m + 6yo) to Ghent Arrived at the flat at 16:00 - door codes that were sent by Smartflats were incorrect - ones given by Hotels.com in a separate email were. Flat was nicely furnished, spacious, and well-situated. Was reasonably clean but the floors needed more attention as well as behind furniture. Dropped off our bags and headed out to explore the city and returned at around 20:00 with two tired children. Boiler was not working and had an error code but due to the time we filled the bath up with kettles and went to sleep. Reported the issue at 07:56 the following morning and a response was sent at 08:04 saying it had been handed over to the facilities team! Great I thought, very efficient and would be fixed on return. Got back at around 15:00 with housekeeping attended but boiler still broken. No calls, no texts, no emails! Sent another email asking for an update but no response. Went out for dinner and again returned hopeful - but nothing. Checked out the day after expecting a courtesy call or SOMETHING from Smartflats - alas nothing. Kettles for the kids but myself and the wife remained unshowered. Incredibly poor customer service - certainly would not be looking to use them again. Will be submitting a formal complaint - maybe they will respond??
Stayed 2 nights in Oct 2022
Response from Julia from Ghent Central Residence - City Center on 7 Nov 2022
Dear Guest,Thank you for taking the time to review your stay.While we are happy to know that you enjoyed the feeling of space in your apartment, we are sorry you felt the level of service was not that expected.Please accept our sincere apologies and we can assure you we will be reviewing our procedures to ensure any concerns raised by our guests will be replied to and dealt with promptly.We hope to welcome you back for an improved experience in the future. Best regards,Julia from Ghent Central Residence - City Center

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Amenities
The : Perfect location in the center; nice decoration; huge duplex appartment, big terrace, 2 toilets, good beds, huge cable TV, easy check-in with code; quick & friendly answers from the staff via WhatsApp & phone. The -: Crucial lack of dishes (f.i 1 wine glass & 2 mugs for a 6 people appartment, not enough cutelry); owen broken; no soap in kitchen/toilets; 2 old sponges; dirty toilets; no shower curtain.
Stayed 2 nights in Mar 2021

2/10 Terrible

Kevin

Business traveller
Disliked: Cleanliness, room comfort
Stayed 5 nights in Jan 2024

6/10 Okay

Marie Josée

Travelled with family and small children
Liked: Cleanliness, amenities
To much mosquitos in the apart, we have at least 25 hurts
Stayed 2 nights in Jun 2023

2/10 Terrible

Hessel

Stayed 1 night in Apr 2023

6/10 Okay

Anatole

Stayed 1 night in Dec 2022
Response from Julia from Ghent Central Residence - City Center on 29 Dec 2022
Cher Anatole,Merci de nous faire part de votre appréciation.Nous sommes navrés que votre séjour n'ait pas pleinement répondu à ce que vous en attendiez.Nous aimerions beaucoup savoir ce qui aurait pu vous permettre de passer un meilleur séjour.Nous voulons vous offrir une prestation parfaite la prochaine fois.Nous espérons vous recevoir à nouveau et vous souhaitons une belle fin d'année !Bien cordialement,Julia from Ghent Central Residence - City Center

4/10 Poor

Hannes

Disliked: Cleanliness
Stayed 1 night in Oct 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
Stayed 2 nights in May 2022

8/10 Good

Michael

Travelled with family
Der Boden insgesamt etwas verstaubt. Ansonsten gut
Stayed 3 nights in Apr 2022

10/10 Excellent

CECILIA GONZALEZ

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Estupendo el lugar, la ubicación y el tamaño, ideal para familias. Esta a unos pasos de las atracciones y restaurantes. Realmente bueno. Calidad - precio inmejorable.
Stayed 2 nights in Nov 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Very poor
Though the location is good, and the apartment spacious, the overall condition is pretty poor. There is no form of soundproofing, so every passing tram and drunk can be heard very clearly. There are missing window covers in the bathroom, the sink was blocked and the light in the toilet didn't work (so it was pitch black if you closed the door). The kitchen is passable at best, but lacks a microwave. The beds are rock hard. This was not at all worth the money we paid and I would recommend anyone visiting Ghent to choose different accomodations than these apartments.
Stayed 2 nights in Nov 2021

6/10 Okay

Nina

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
L'appartement est très spacieux et joliment agencé/meublé en revanche il y a des manque importants au niveau de la propreté/entretien classique (cheveux, ampoules non changés, éviers/douche bouchés) + manque d'ustensiles (1 seul grand couteau). Il n'y a pas le nécessaire pour 6 personnes en couverts. Certains meubles sont un peu brinquebalant (fauteuils/lits) pouvant engendrer un manque de sécurité : en s'asseyant l'un de nous a failli partir à la renverse dans un fauteuil. Sinon nous étions très contents de l'espace mis à disposition, le manque de propreté à l'heure du covid est vraiment dommageable. Une consigne (casier à l'entrée) serait fortement appréciable.
Stayed 2 nights in Nov 2021

8/10 Good

Frank

Travelled with group
Liked: Cleanliness, room comfort
slechte communicatie
slechte communicatie tussen hotels.com en smartflats en ons
Stayed 2 nights in Jul 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness
No customer service and noisy place
Since there's no reception, we had to contact owner for instructions on how to enter the accommodation. Unfortunately, the overall checkin experience was very bad with no customer service in mind whatsoever. In addition, expect to communicate in French or in some form of very bad english. The apartment was ok but missing basic information (had to call for wifi code, ...) and doesn't look at all at how it's being advertised. Location is close to shopping street and very noisy early morning (but to be expected). Overall, I wouldn't recommend the place, mainly because of the very bad checkin experience with the owner of the property.
Stayed 2 nights in Jul 2020