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Reviews of Glenapp Castle

5 out of 5
Glenapp Castle
Ayrshire, Ballantrae, Girvan, Scotland

Reviews

9.8

Exceptional

Rating 10 - Excellent. 63 out of 67 reviews" "
Rating 8 - Good. 1 out of 67 reviews" "
Rating 6 - Okay. 1 out of 67 reviews" "
Rating 4 - Poor. 0 out of 67 reviews" "
Rating 2 - Terrible. 2 out of 67 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish you offered six stars as an option. Great experience, great food, great property, great staff.
Stayed 1 night in May 2024

10/10 Excellent

RICHARD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel,wonderful service, lovely food but tiny portions
Stayed 1 night in Nov 2023

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Glennapp Castle getaway
Fabulous stay. Has not lost any of its Scottish charm with five star comfort and excellent food.
Stayed 1 night in Nov 2023

2/10 Terrible

MEGAN

Stayed 1 night in Aug 2023

10/10 Excellent

Bruce

Stayed 1 night in May 2023

10/10 Excellent

Kristie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole experience was amazing. The rooms were stunning along with the grounds. Every member of staff was so attentive and friendly. The food was delicious as well. We wish we would have been able to stay longer
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning
Beautiful castle hotel, amazing location
Stayed 2 nights in Dec 2022

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived very late and had called ahead to let the staff know we would be late for our dinner reservation. We were told the kitchen closes at 9:30pm but would have sandwiches or salads available. We arrived after 9:30pm and upon arrival we were escorted to the drawing room to relax for a few minutes, but to our surprise they kept the staff in and served us a full dinner. We felt so bad they kept their staff on just for us, but that is the level of service we received at all times. I would HIGHLY recommend Glenapp Castle! Our room was spacious, cozy, clean and very well-appointed. Again, definitely a place I would stay again when back in Scotland
Stayed 1 night in Nov 2022

10/10 Excellent

Michelle

Stayed 1 night in Sep 2022

10/10 Excellent

Stephen

Stayed 3 nights in Aug 2022

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff make the difference,well managed
Stayed 1 night in Mar 2022

10/10 Excellent

Tina

Stayed 1 night in Feb 2022

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An outstanding 5* hotel.
Absolutely outstanding in every respect. Thank you for for spoiling my wife and I so much.
Stayed 4 nights in Jan 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little bit of luxury
Greeted as we were helped in parking after coming through the gated entrance. Made to feel that nothing was a problem and was there to help us enjoy our stay. Excellent food,great room and bathroom.
Stayed 2 nights in Jan 2022

10/10 Excellent

Rosaleen

Stayed 1 night in Nov 2021

10/10 Excellent

David, Knott End

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Remote and tranquil, beautiful gardens and walks.
Stayed 1 night in Nov 2021

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous anniversary stay
Amazing hotel. The grounds were so beautiful with the autumn colours. The service in exemplary, very personable but not starchy. We will definitely return.
Stayed 2 nights in Nov 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
When you turn up to a castle you expect something a story. This wasn't and didn't match the brochure. I asked about the history of the castle. I got told it was built 1850 ish. No other details. I found more details from wikipedia than i did from the staff. The service was very slow and very formal. Breakfast took over one and a half hours. Dinner was over 2 hours. The formality remained me more of my old boarding school than a hotel. The seating in the dinning room was closer than the expected 2 meters
Stayed 2 nights in Sep 2021
Response from Will Oakley - General Manager on 24 Sept 2021
Thank you for taking the time to share your feedback about your recent stay. You have identified some training needs which I am very grateful to you for sharing and I am sorry that we have not exceeded expectations on your recent stay with us. I do hope you might consider staying with us again and if I can be of personal assistance, please do not hesitate to contact me.

10/10 Excellent

Emily

Stayed 1 night in Sep 2021

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021
Response from Will Oakley - General Manager on 24 Sept 2021
Thank you

10/10 Excellent

June

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Holiday
Lovely stay 6 nights service and accommodation perfect if you like period style. WFI a little hit & miss, other wise a lovely place to spoil yourself
Stayed 6 nights in Jun 2021

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the whole our stay at Glenapp Castle for 3 nights was excellent. Service location food grounds etc were all very good to a very high standard . We had the grand master suite which is the biggest suite and it was lovely.....couple of things were not to standard which we did point out and hopefully will be rectified as we do Plan to revisit with family and friends.
Stayed 3 nights in Jun 2021

2/10 Terrible

MRS D J BREEZE

Disliked: Staff & service
Disappointing
This hotel is not worth the money!! Unfortunately when you point out things that could be improved on they are not at all receptive to anything but compliments . We had a large room with a tiny tv not coffee or tea in room unless you phone for it. Three times we were forced to call the hotel on the outside line as no one answered internally. We stayed two nights and complimentary toiletries not replaced with asking( the bed was remade but no cleaning took place on second night. Anything we asked for in the room we had to ask more than once ie toiletries water and room service menu. We stayed 2 nights had one disappointing dinner and paid £1300. Not worth it. The breakfast was however very nice!
Stayed 2 nights in Jun 2021

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Absolutely fabulous Hotel for a relaxing break, very quiet and peaceful surrounded by beautiful gardens and trees. Wonderful.
Stayed 2 nights in Jun 2021

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxation in a perfect location
Excellent stay with really friendly service
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time at Glenapp. We were a bit uncertain how things would be after the pandemic closure but need not have been concerned - it was all as good as we remembered and they had all the sensible precautions in place for our stay.
Stayed 1 night in May 2021

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Stayed 1 night in Nov 2020

10/10 Excellent

IAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Despite the national Covid rules and current upgrade works we had an amazing stay to celebrate our anniversary and the staff couldn’t have tried harder to make our stay special! The food was out of this world and we will return with friends once the pandemic is over.
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2020

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two night stay
My wife and I have just returned from a great stay at the castle.We had great service from our arrival to departure.All the staff were very friendly and very attentive. The breakfast was very good and served to our table.We also enjoyed the excellent dinner in the lovely dining room.
Stayed 2 nights in Sep 2020

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay at Glenapp
Glenapp was excellent as always Great food lovely team of people and beautiful location One of our favourite hotels anywhere for a short break
Stayed 3 nights in Aug 2020

8/10 Good

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Glenapp Castle
Beautifully elegant and a wonderful relaxing place to stay! The food is outstanding!
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020

10/10 Excellent

Corinne, WALLIS et FUTUNA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très confortable, chambres grandes , belle décoration , tapis et moquettes douillets et très propres, très bien chauffée, aucun bruit, personnel très professionnel et attentionné, nourriture excellente,
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at Glenapp Castle was the most unique and amazing experience I have ever had. 10 out of 10, would recommend to others!
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highland Fling
A return visit after 16 years. Remains one of our favourite all time finds. Ok so you put on a couple of pounds, but this just reflects the great food and relaxing ambience of the castle. The staff are ever vigilant and keen to anticipate your every need. Even the Scottish weather was a pleasure! Wish we could have stayed longer ... until next time!
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely incredible hotel and stay. The rooms were beautiful, property gorgeous, service and food superb! The perfect place to stay if your looking for an intimate castle experience. Truly magical!
Stayed 1 night in Oct 2019
Response from Jill Chalmers on 14 Oct 2019
Thank you so much for your wonderful review and '5 out of 5' rating, this really mean so much to the whole team. We do hope that we can welcome you back again soon and please be assured that a very warm welcome awaits you.

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from Jill Chalmers, Managing Director on 29 Aug 2019
Dear Guest, Thank you so much for your lovely review but most importantly we are thrilled that you enjoyed your Glenapp experience from the personal service to the wonderful cuisine. Hopefully we can welcome you back to the castle very soon. Best wishes, Jill

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Aug 2019
Response from Jill Chalmers, Managing Director on 29 Aug 2019
Dear Guest, Thank you so much for your lovely review but most importantly we are thrilled that you enjoyed your Glenapp experience from the personal service to the wonderful cuisine.I will share your comments with the team who will all be delighted. If you are interested in keeping up to date with castle news and hearing about any of our up and coming special offers, I recommend that you sign up to our newsletter. Hopefully we can welcome you back to the castle very soon. Best wishes, Jill

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family loved it all, the room, food, location, gardens
Stayed 1 night in Jul 2019
Response from Jill on 27 Aug 2019
Hello. Delighted that you and your family loved everything about Glenapp Castle - please come back and visit us again soon.

10/10 Excellent

debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Jill Chalmers, Managing Director on 25 Jun 2019
Dear Guest, Thank you so much for your lovely review but most importantly we are thrilled that you enjoyed your Glenapp experience from the personal service to the wonderful cuisine.I will share your comments with the team who will all be delighted. If you are interested in keeping up to date with castle news and hearing about any of our up and coming special offers, I recommend that you sign up to our newsletter. Hopefully we can welcome you back to the castle very soon. Best wishes, Jill

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant 2 night stay
Excellent stay, 5 star hotel. Exceptional staff and food was excellent. Overall brilliant. Only thing is that the activities nearby eg the boat trip to Ailsa Craig etc are weather dependent. Something to bear in mind.
Stayed 2 nights in Mar 2019
Response from Jill Chalmers- Managing Director on 15 Mar 2019
Dear Guest, Thank you so much for your lovely review but most importantly we are thrilled that you enjoyed your Glenapp experience from the personal service to the wonderful cuisine.I will share your comments with the team who will all be delighted. If you are interested in keeping up to date with castle news and hearing about any of our up and coming special offers, I recommend that you sign up to our newsletter. Hopefully we can welcome you back to the castle very soon. Best wishes, Jill

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My now fiance and myself have just returned from an absolutely fantastic weekend at Glenapp Castle. From the moment you arrive at the main gates and make your way up the driveway you realise how private, intimate and spcial Glenapp truly is. My partner and were met at the front door whare we were made to feel exceptionally welcome. Our luggage was delivered to our our room promptly, so promptly it was there before us. After we were give a tour of the common rooms we were taken to our room. The room did not disappoint it was beautifully decorated, clean, warm and welcoming. As it was a wee bit late in the evening by the time my partner and I arrived we decided on ordering some snacks to our room rather than have dinner in the hotel. The Saturday morning breakfast was lovely, I had opted for the full grill breakfast, my partner had the crushed avocados served on sourdough toast topped with 2 poached eggs. My partner and I had decided to dine in the hotel in Saturday evening whare we had the 6 course gourmet meal. We decided to sit in the drawing room for a few pre dinner drinks before being led into the dining area . The dining area its self is beautiful and intimate , the meal was both well presented and flavoursome I will honestly say one of the best meals I have ever eaten. It was after dinner when I took my partner for stroll and proposed , we are now hoping to honeymoon at Glenapp. It's beautiful, private and special place to spend a few days with your loved one .
Stayed 2 nights in Feb 2019
Response from Jill Chalmers Managing Director on 19 Mar 2019
Many Congratulations to you both. Thank you so much for your amazing review but most importantly we are thrilled that you enjoyed your Glenapp experience from the personal service to the wonderful cuisine. Your comments will be very much appreciated by all the team. We would be thrilled to welcome you back to Glenapp for your honeymoon, please contact Siobhan Liddington who would delighted to personally make your arrangements. Best wishes, Jill

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Beautiful room, in a fabulous location - one of the best meals I have ever had!!defo coming back!!
Stayed 1 night in Feb 2019
Response from Jill Chalmers- Managing Director on 15 Mar 2019
Dear Guest, Thank you for your lovely review , I am so pleased to hear that you enjoyed your recent stay at Glenapp. Dining at the castle is one of the key highlights of any stay and I am delighted that you enjoyed all our wonderful cuisine. If you are planning another visit I recommend that you download our activities and experiences brochure from the website and that you sign up to our regular newsletter where you will hear about all our special offers. I do hope we can welcome you back again soon. Best wishes Jill

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Sue, Dunbar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful position, great service, great food. Loved the grounds
Stayed 3 nights in Oct 2018
Response from Tanya Orr on 16 Oct 2018
Thank you for your kind comments and we are delighted that you enjoyed your stay with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional service and facilities.
Incredible experience. Friendly, courteous, and helpful staff. We enjoyed every moment of our stay. Thank you.
Stayed 4 nights in Sep 2018
Response from Tanya Orr on 2 Oct 2018
Thank you very much for your review. We are delighted that you enjoyed your stay with us.