All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 507 out of 841 reviews" "
10 - Excellent
507
Rating 8 - Good. 191 out of 841 reviews" "
8 - Good
191
Rating 6 - Okay. 73 out of 841 reviews" "
6 - Okay
73
Rating 4 - Poor. 39 out of 841 reviews" "
4 - Poor
39
Rating 2 - Terrible. 31 out of 841 reviews" "
2 - Terrible
31
8.8/10
Cleanliness
9.0/10
Staff & service
8.4/10
Amenities
8.8/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
10/10 Excellent
Michael
Travelled with family, Travelled with family and small children
Property is as described rooms are clean. food options are in walking distance, which is very convenient, especially when traveling with small children.
Michael
Stayed 1 night in May 2024
Response from AGM on 15 May 2024
Thank you for staying with us, we are happy to see you enjoyed your stay! We hope to see you again soon!
10/10 Excellent
Rosa
10 May 2024
Liked: Cleanliness
Rosa
Stayed 1 night in May 2024
Response from AGM on 15 May 2024
Thank you for staying with us, we are happy to see you enjoyed your stay! We hope to see you again soon!
We have stayed here a few times. Very clean & newly updated. Very comfortable beds. Close to shopping and dining.
Mary
Stayed 1 night in Apr 2024
Response from AGM on 21 Apr 2024
Thank you for your staying with us we appreciate your feedback. We are so happy you enjoyed your stay with us and hope to see you again soon!
6/10 Okay
Alexis
9 Apr 2024
Alexis
Stayed 1 night in Apr 2024
Response from AGM on 11 Apr 2024
Thank you for staying with us, we hope you enjoyed your stay and the next time your travels bring you to the area you stay with us again.
6/10 Okay
Christine
Travelled with family
7 Apr 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
The rooms were clean and very nice but the knobs on the bedroom ac/heat unit were gone and the AC was blasting. It was early April so didn’t need the AC on. No way to turn off. Also the hot water in the bathroom sink did not work. Ran for a long time and was still freezing cold. Took a shower and the refillable shampoo bottle and shower gel bottles were completely empty. Only had conditioner.
Christine
Stayed 1 night in Apr 2024
Response from AGM on 8 Apr 2024
Thank you for staying with us and providing your feedback. I would like to deeply apologize for the condition of your room and the inconvenience you experienced. As you are aware, this does not meet our standards and we will use your feedback to prevent further instances as such from occurring. It is my hope that you return and give us another chance to provide the service that you deserve.
10/10 Excellent
Cole
7 Apr 2024
Cole
Stayed 1 night in Apr 2024
Response from AGM on 8 Apr 2024
Thank you for staying with us and providing your feedback. We are so happy you enjoyed your stay and hope to see you again!
10/10 Excellent
Sayan
6 Apr 2024
Sayan
Stayed 1 night in Apr 2024
Response from AGM on 8 Apr 2024
Thank you for staying with us and providing your feedback. We are so happy you enjoyed your stay and hope to see you again!
Thank you for staying with us and providing your feedback. We are so happy to hear that you enjoyed your stay!
6/10 Okay
Lauren
Travelled with family, Travelled with family and small children
4 Mar 2024
Got stuck in a random, single room on the ground floor that was between check in, the exit, and the elevators.. which faces the front where guests are walking/driving by. Went to ask the front desk if there were any other rooms available and was greeted with “what’s up?” Explained the room situation after being asked “what’s the problem with it.” Besides my first interaction/room situation the remainder of the staff were friendly and the main areas were clean and well kept.
Lauren
Stayed 2 nights in Mar 2024
Response from AGM on 4 Mar 2024
Thank you for staying with us and sharing your feedback.
We'll be back! This property had every single amenity we look for, and was clean, comfortable, and very friendly. One standout feature is the included buffet breakfast... No day-old doughnuts to be seen, there were tasty and filling hot offerings as well as a yogurt station, cereals, toast and bagels, and (maybe my favorite) a hot oatmeal station with fruit, nuts and other add-ins. What a great way to start our packed days!
Tami
Stayed 2 nights in Feb 2024
Response from AGM on 28 Feb 2024
Thank you for staying with us, we appreciate your feedback! We are so happy you enjoyed your stay with us and hope to see you again soon!
My original room which was a double queen suite was not cleaned ,towels on floor beds not made. Had to go back to front desk to complain and was given a kize side bed room down the hall,now that room was cleaned thank god.
Due to short staffing it wasn't possible for the front desk employee to leave her post to deliver an extra pillow and two pillow cases to our room. Also, a "pet friendly"hotel is a nice idea unless you happen to be in the adjoining room listening to a dog bark for two hours because the owners are out somewhere! We just wanted to watch a movie and relax. Not too easy without the extra pillow and the noise next-door. If I hadn't already changed into my pajamas I would have gone down and picked up the pillow myself.
Kathy
Stayed 2 nights in Dec 2023
Response from AGM on 17 Dec 2023
Kathy, we apologize for the inconveniences you experienced during your stay.
I called the day before & asked if we could get an early check in we had a long drive & wanted to get ready for the wedding in our room before the 2:30pm wedding. We were told no problem. When we arrived the woman at the front desk was rude, not helpful & told us she was letting another group check in early. We like the hotel but staff needs training in customer service.
Jeffrey like
Stayed 1 night in Nov 2023
Response from AGM on 5 Nov 2023
We are sorry you were not provided with a better quality of service. It is our goal at Homewood Suites to make you feel at home and provide excellent service. Your feedback is very important to us, and we take our commitment to our guests seriously. Thank you for your feedback, and we hope you will come back and stay with us again.