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Reviews of Quality Inn & Suites On the River

2.5 out of 5
Quality Inn & Suites On the River
2650 Gilstrap Ct, Glenwood Springs, CO

Reviews

8.2

Very good

Rating 10 - Excellent. 417 out of 1001 reviews" "
Rating 8 - Good. 361 out of 1001 reviews" "
Rating 6 - Okay. 112 out of 1001 reviews" "
Rating 4 - Poor. 61 out of 1001 reviews" "
Rating 2 - Terrible. 50 out of 1001 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Terry

Travelled with family
Very limited breakfast. Toast, cereal and waffles. No protein options.
Stayed 1 night in May 2024
Response from s on 12 May 2024
Our apologies

4/10 Poor

Sarah, Westminster

Disliked: Cleanliness, staff & service, property conditions & facilities
We had three rooms for this stay. One had not been cleaned when they gave it to us so they moved my mom to another room. It was near the mechanical room, however, and the noise made it impossible to sleep. Our room had a blood spatter spot on the ceiling and empty shampoo and conditioner bottles on the wall of the shower. We understood from watching an exchange between the front desk and an exterminator that there were mice in the rooms on the third floor. Such a shame because the hotel has primo real estate along the river and walking path. But we will not stay their again.
Stayed 3 nights in Apr 2024
Response from a on 4 May 2024
Our apologies

10/10 Excellent

I. Rich

Travelled with partner
Liked: Staff & service
Good location, great walking trails near. The hotel is dated, signs of wear and disrepair, can get noisy !
Stayed 2 nights in Apr 2024
Response from s on 29 Apr 2024
Thank you!

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities
Insects in the bathroom… sink has no drainage plug. Old plumbing needs replacement. Staff unable to make changes and unhelpful with
Stayed 1 night in Apr 2024
Response from s on 26 Apr 2024
Our apologies

10/10 Excellent

Maricela

Travelled with family
Liked: Cleanliness, staff & service
Great affordable hotel with shopping, parks, nearby.
Stayed 1 night in Apr 2024
Response from d on 21 Apr 2024
Thank you

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from e on 8 Apr 2024
Our apologies

8/10 Good

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at numerous Quality Inns across the United States. This was my favorite. Located right on the Colorado River, eight minutes from Iron Mountain Hot Springs, and five minutes from Glenwood springs mall. Clean large rooms, and friendly easy going staff.
Stayed 2 nights in Apr 2024
Response from r on 6 Apr 2024
Thank you!

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from f on 6 Apr 2024
Thank you!

6/10 Okay

Ash

Travelled with partner
Property was clean, but the beds were not comfortable at all. The mattress were really old and squeaky even when you sit. Light bulbs in the bathroom were dim, and only 2 working out of three. There was coffee machine but no coffee pot to make coffee. Housekeeping was not freindly when asked them for extra towel.
Stayed 2 nights in Mar 2024
Response from w on 4 Apr 2024
Our apologies

2/10 Terrible

Jessica

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
front desk female was not helpful and tone, no eye contact, her and other staff were using profanity. Bathroom towels were dirty, staff member was snapping fingers and yelling at me from inside her car to move from parking spot, staff and other did not make me nor my children feel welcomed by making racial and other slurs and comments in regards to very private and personal information shared by a guest also staying there, I did not feel safe to the point of not being able to go back and not sleeping there or be there the whole day. Mine and my childrens time were not addressed nor acknowledged in any but negative and rude behavior. WILL NEVER RECOMMEND ANY ONE TO STAY HERE EVER. Their staff need to be taught proper customer service skills, proper customer interaction lessons so NOTHING LIke this happens to ny one ever again! This should be a major concern to the OWNERS of this once beautiful and "second home" hotel I had previously slept peaceful many many times before.
Stayed 1 night in Mar 2024
Response from s on 4 Apr 2024
our apologies

10/10 Excellent

Emireth Y

Stayed 2 nights in Mar 2024
Response from w on 21 Apr 2024
Thank you

10/10 Excellent

Cristine

Stayed 1 night in Mar 2024
Response from s on 21 Apr 2024
Thank you

6/10 Okay

Rosa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Door knob was broken, bathtub partially clogged on the plus side bed linens were clean and the room was clean as well. Nice location the staff was hospitable
Stayed 1 night in Mar 2024
Response from w on 25 Mar 2024
Our apologies

8/10 Good

Marsha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Seemed a little old as far as the building. Front desk just wants to get you checked in. Friendly enough but don't expect any chatting. The view from the room was very nice but that's because of the river so nothing the property did
Stayed 2 nights in Mar 2024
Response from d on 14 Mar 2024
Thank You

2/10 Terrible

Hernan

Travelled with family, Travelled with family and small children
Disliked: Cleanliness
They don’t tell you how you have to call a day before to get house keeping and they don’t even go if you call. They don’t have a store are the ones hotels have to buy drinks and food. The breakfast was mid.
Stayed 4 nights in Mar 2024
Response from d on 14 Mar 2024
Our apologies

8/10 Good

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from r on 14 Mar 2024
Thank you

10/10 Excellent

Patty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from r on 12 Mar 2024
Thank you!

10/10 Excellent

Janet

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from e on 4 Mar 2024
Thank you!

4/10 Poor

Tim

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Due to posted signs it is obviously a high crime area. The hotel itself is in bad condition and not being maintained. An electrical outlet with exposed wires was laying on the floor in the breakfast nook area. Not sure if owners don’t care or can’t get it fixed. Hotel staff was good and that is the only reason I would give more than one star.
Stayed 1 night in Feb 2024
Response from s on 29 Feb 2024
Our apologies

4/10 Poor

Tim

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from r on 26 Feb 2024
Our apologies

6/10 Okay

Walter

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The property was advertised with a hot tub, you get there and lo and behold. No hot tub The lock on our room was not functioning properly when you leave the room the door lock would not engage with our a fair amount of messing with it, we contacted the desk and the made it serviceable , how ever I did not trust it to lock , always check it before you leave The room was riverside and clean, breakfast was really reasonable , coffee machine was broken when we arrived and fixed well enough to use at breakfast Straight up this room was not worth what we paid for it. IMHO. The beds being firm and the pillows made up for some of the short comings. Also the Amtrak train rolls thru at 1:30 am and trust me you will know. Other than that 3 to 4 stars, people were very pleasant but there is only so much you can do when the MGMT company does not have maintenance onsite. 24-7 If you advertise a hot tub please make sure it is actually functional. Access to call about the problem was not easy and Expedia takes some bad marks for not having easy communication to service agents when needed. ,
Stayed 1 night in Feb 2024
Response from e on 26 Feb 2024
Our apologies

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Large room with a sitting. Quick hot water, clean room
Stayed 2 nights in Feb 2024
Response from e on 26 Feb 2024
Thank you

10/10 Excellent

Mikaila

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from e on 19 Feb 2024
Thank you

10/10 Excellent

Svetlin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant stay at the hotel, very enjoyable.
Stayed 2 nights in Feb 2024
Response from e on 13 Feb 2024
Thank you

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got extremely ill and could not make trip, but hotel still charged me for no stay
Stayed 2 nights in Feb 2024
Response from t on 13 Feb 2024
Our apologies. The cancellation policy is 48 hours prior to arrival.

10/10 Excellent

Alondra

Liked: Cleanliness, staff & service, property conditions & facilities
the front desk guy was really nuce
Stayed 1 night in Feb 2024
Response from w on 8 Feb 2024
Thank You

6/10 Okay

Gabriela

Stayed 2 nights in Feb 2024
Response from w on 8 Feb 2024
Thank you

6/10 Okay

Aidan

Stayed 2 nights in Feb 2024
Response from w on 21 Mar 2024
Thank you!

10/10 Excellent

Adele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here because of my pets
Stayed 1 night in Dec 2023
Response from e on 5 Feb 2024
Thank you

10/10 Excellent

Randy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Quality Inn & Suites On the River in Glenwood Springs, Colorado, was quite enjoyable. The cleanliness was commendable, and its easy access to Glenwood Springs, attractions, and restaurants made exploring the area a breeze. The staff was friendly and helpful, and the ample and safe parking was a convenience. While the pool and hot tub were closed for refurbishing during my visit, I look forward to returning once the renovations are complete. A solid four-star experience with anticipation for an even better stay in the future!
Stayed 1 night in Jan 2024
Response from e on 5 Feb 2024
Thank you

10/10 Excellent

ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from e on 5 Feb 2024
Thank you

8/10 Good

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
good.
Stayed 1 night in Jan 2024
Response from r on 5 Feb 2024
Thank you

10/10 Excellent

Bharath

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views
Stayed 1 night in Dec 2023
Response from e on 8 Feb 2024
Thank you

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice desk lerson, so friendly and personable. Room was nice and clean, breakfast was good also. Only thing was the pool was closed , dangit
Stayed 1 night in Jan 2024
Response from f on 5 Feb 2024
Thank you

2/10 Terrible

Di, West New York

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A sxxt hole place. Door card cannot work.
Stayed 1 night in Jan 2024
Response from w on 8 Feb 2024
Our apologies

2/10 Terrible

Howard Stephen

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property smelled like marijuana. Some of the associates smelled of marijuana. They advertised pool and hot tub. Both were closed for repair. Doors did not automatically close, door keys failed to work every day, The exit door would not reopen with room key. The hotel was under remodel and smelled of paint thinner. My friend slipped and fell on the ice outside the door because they did not salt the sidewalk. After complaining to the staff about the problems, I was told to leave and they still have not refunded my money for the days I did not stay there.
Stayed 7 nights in Jan 2024
Response from s on 8 Feb 2024
Our apologies

10/10 Excellent

jocylin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from e on 5 Feb 2024
Thank you

8/10 Good

Kaylie

Stayed 3 nights in Jan 2024
Response from e on 5 Feb 2024
Thank you

10/10 Excellent

Tilek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from e on 5 Feb 2024
Thank you

4/10 Poor

Wendy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
People at the desk were nice! Toilet seat wasn't stable, couch looked like it was 50 years old, really weird smell! Beds were comfortable and sheets were fine. Hotel needs some updates!
Stayed 1 night in Jan 2024
Response from r on 5 Feb 2024
Thank you

2/10 Terrible

Agustina

Stayed 1 night in Jan 2024
Response from s on 8 Feb 2024
Our apologies

8/10 Good

Bob

Travelled with family and small children
Breakfast was poor fruit was old and pastry tasted bad. Small maintenance issues with doors and key entry. Shows its age. Bq
Stayed 1 night in Jan 2024
Response from d on 5 Feb 2024
Thank you

4/10 Poor

Rebecca

Stayed 1 night in Jan 2024
Response from w on 8 Feb 2024
Our apologies

8/10 Good

Renato

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Go value
Stayed 2 nights in Jan 2024
Response from e on 5 Feb 2024
Thank you

8/10 Good

George

Stayed 1 night in Jan 2024
Response from e on 5 Feb 2024
Thank you

8/10 Good

Nayeemuddin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from e on 5 Feb 2024
Thank you

8/10 Good

Amanda

Travelled with family
Stayed 2 nights in Dec 2023
Response from r on 5 Feb 2024
Thank you

4/10 Poor

Christy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old, tired property with construction going on in the pool area so that was closed. Smell of urine downstairs. Party in the hallway. Thin bedding. Noisy heater. World’s smallest and oldest flat screen tv. Common areas scratched and dirty. Clearly ownership is milking this hotel for the desperate skiers and Choice Hotels doesn’t care. Avoid if possible.
Stayed 1 night in Dec 2023
Response from e on 8 Feb 2024
Our apologies

2/10 Terrible

Jaziel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible property - in construction. Dirty rooms and also horrible customer service. Never again staying here, don’t get fooled. Key fobs didn’t work, had to constantly go downstairs to ask for a new one. Manager was rude and simple breakfast as well. Don’t stay here, pay more for something better.
Stayed 5 nights in Dec 2023
Response from e on 8 Feb 2024
Our apologies

4/10 Poor

Ashley

I filtered my search so it can have a hot tub and pool I check in and the pool area is under construction
Stayed 2 nights in Dec 2023
Response from ew on 5 Feb 2024
Our apologies