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Reviews of Apartamentos Los Veleros

2 out of 5
Apartamentos Los Veleros
Avda. Guayadeque nº16, Puerto Rico, Mogan, Gran Canaria

Reviews

8.0

Very good

Rating 10 - Excellent. 9 out of 26 reviews" "
Rating 8 - Good. 12 out of 26 reviews" "
Rating 6 - Okay. 2 out of 26 reviews" "
Rating 4 - Poor. 2 out of 26 reviews" "
Rating 2 - Terrible. 1 out of 26 reviews" "

8.2/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Ideal apartment within a gated area with local shops and restaurants close by (10 minute walk) and the marina, beach and shopping centre about 15 - 25 minutes away (walking) - different restaurants part of the shopping centre or nearby. Also activities like mini-golf etc near the shopping centre and a designer shopping mall farther along (5-10 minutes from shopping centre). There is an onsite bar and restaurant which is ideal, and the swimming pool was nice and clean. Option of using a self service launderette (Eur3.50 per token/wash). Good housekeeping though the Wi-Fi/ Internet was intermittent with connectivity to a hotspot. WiFi access codes provided on check-in, but limited to only four days (and three devices) and we had to request another code. Suggested that codes to be provided for guest duration and not restricted to device availability. The reception was mostly closed though there was a contact number available, if assistance required. Possible option is having a chat service, as sometimes urgent or immediate assistance required. Overall, an ideal apartment which we would recommend.
Stayed 7 nights in Jul 2023
Response from Community Manager on 9 Aug 2023
Dear David, After reading your review about your stay at Los Veleros, we are very thankful. Thank you for praising our bar restaurant, swimming pool, and location.It is a pleasure to check that you enjoyed your holiday and recommend us to other families.We have taken note of your comments on the WiFi to study how we can improve the experience for our guests. Your feedback is essential to us. Thank you very much for letting us know. We are looking forward to welcoming you soon.Kind Regards,Apartamentos Los VelerosRiversun-Touristic

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The view over the marina was fantastic and the apartment was great. Through our stay of seven days reception was only open once for a few short hours, so communication was via phone.
Stayed 7 nights in Sep 2019
Response from Community Manager on 8 Nov 2019
Dear Guest, We are very thankful after reading your review about your stay at Los Veleros Apartments. Thank you for praising our apartments and views. It is a pleasure to check that you enjoyed your holidays with us. We will be more than happy to receive you again with a big smile. Looking forward to welcoming you soon. Kind Regards, Apartamentos Los Veleros Riversun – Touristic

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean rooms, good walk in shower. Great views.
Stayed 3 nights in Apr 2019
Response from Community Manager on 28 Apr 2019
Dear Guest, We are very thankful after reading your review about your stay at Los Veleros Apartments. Thank you for praising our service, shower and views. It is a pleasure to check that you enjoyed your holidays with us and that you do recommend it to other families. We will be more than happy to receive you again with a big smile. Looking forward to welcoming you soon. Kind Regards, Apartamentos Los Veleros Riversun – Touristic

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2018
Response from Community Manager on 14 Jan 2019
Dear Guest, We are very thankful after reading your review about your stay at the Los Veleros Apartments. It is a pleasure to check that you enjoyed your holidays with us. We will be more than happy to receive you again with a big smile. Looking forward to welcoming you soon. Kind Regards, Los Veleros Apartments Riversun – Touristic

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good all round accommodation
Everything was good, no real problems with anything. Would stay here again. The only suggestion I have is that it would of been better, if we had been emailed with the contact number to obtain our keys beforehand.
Stayed 5 nights in Jun 2018

8/10 Good

Jane, Solihull

Liked: Cleanliness, staff & service, room comfort
Nice apartments with lovely view of the marina
Comfortable apartments with excellent maid service. Clean towels 3 times in one week. Overall though the apartments are in need of a refurbishment but represent good value for money. Well equipped with kettle, toaster, hairdryer. Pool is small but adequate. Being on the coast a fresh sea breeze was most welcome.
Stayed 7 nights in Jun 2017
Response from Community Manager on 21 Aug 2017
We thank our guest and author of this review for his recommendation and also for the time dedicated to publish his opinion about the Riosol Hotel. I, along with the maids, are delighted to have read these comments. Lately the service here has received some wonderful feedback, and I am happy that is also recognized in this review. As mentioned here, Los Veleros Apartments are endowed with most privileged views, along with a most appropriate architectural design and professional service, to thoroughly enjoy some unforgettable sun-bathing and beach holiday. On the other hand, since the refurbishment of all our bathrooms in 2012 vast advances have been made every year on our update, in what is an ongoing project that is intended to be finished this September when new kitchens and furniture will be installed in the Apartments. Kind Regards, Lorenzo Sentís Community Manager Riversun-Touristic

8/10 Good

linz, sowerby bridge

Liked: Cleanliness, staff & service, room comfort
Apartment is a great location for a budget price
We booked a late budget deal and for the price we paid we were happy with our apartment. Yes it is a bit dated and rough around the edges however the location is great and we had everything we needed. Staff were friendly and happy to help and the maids did a great job.
Stayed 4 nights in Jun 2017
Response from Community Manager on 21 Aug 2017
We thank our guest and author of this review for the time dedicated to publish his opinion about Los Veleros Apartments. Once again, it is our location that gives the wow factor to a visit here. However, what pleased me most are the comments on the value we provide, as it is our constant objective to deliver the very best accommodation standards at the best possible price. I am also pleased that our guests did also mention the great job made by our housekeeping Staff. Thanks to the professional excellence of our qualified team of experienced hotel industry professionals, we pride ourselves on offering high quality accommodation and services at reasonable prices. On the other hand, since the refurbishment of all our bathrooms in 2012 vast advances have been made every year on our update, in what is an ongoing project that is intended to be finished this September when new kitchens and furniture will be installed in the Apartments. Kind Regards, Lorenzo Sentís Community Manager Riversun-Touristic

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with our stay!
We visited for a week as a family of 5 (3 children) in April 2017 and as it was cheap we had low expectations but there was nothing that put us off wanting to use this place again. Outside the hotel is a set of stairs, approx 175 steep stairs, leading down to the ground (beach level). Bottom of the stairs is a supermarket, restaurants and a fantastic Irish bar (Durty Nellys). Getting back up the stairs is tough if you are not fit and able-bodied (especially after a few alcoholic beverages!) Once down the stairs, Puerto Rico centre is a 10 min stroll with shops and bars and a ocean view along the way. This hotel only has a small pool and it is salt water. We only used our apartment to sleep and shower, we ate out all the time so I'm unsure of kitchen and it's workings but the fridge was a plus for cold drinks. Hotel vicinity feels like a lovely safe relaxing area even at night.

4/10 Poor

Arianna

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
El apartamento en general estaba muy sucio. En la cocina los muebles con restos de comida, los platos sucios. El baño con las juntas amarillas, la repisa con marcas de pasta de dientes de otros clientes…el sofá cama con manchas. El edredón del armario estaba todo manchado y el armario lleno de polvo.
Stayed 2 nights in Apr 2024
Response from Community Manager on 29 Apr 2024
Estimada Arianna,Le agradecemos el tiempo empleado en publicar su opinión.Tomamos nota de sus apreciaciones sobre la necesidad de mejorar la limpieza y estudiaremos medidas encaminadas a potenciar la satisfacción de nuestros huéspedes.Saludos cordiales,Apartamentos Los VelerosRiversun – Touristic

10/10 Excellent

Thor Aage

Stayed 3 nights in Nov 2023
Response from Community Manager on 15 Jan 2024
Dear Thor,We thank you for your rating and the time dedicated to publishing it. We are always glad to know that the experience we provide meets our guests expectations, as this is a strong motivation for our dedicated team. Kind Regards,Apartamentos Los VelerosRiversun-Touristic

8/10 Good

Verified traveller

Travelled with family
Disliked: Room comfort
Stayed 3 nights in Nov 2023
Response from Community Manager on 15 Jan 2024
Dear Guest,We thank you for your rating and the time dedicated to publishing it. We are always glad to know that the experience we provide meets our guests expectations, as this is a strong motivation for our dedicated team. Kind Regards,Apartamentos Los VelerosRiversun-Touristic

8/10 Good

Gry Elisabeth

Travelled with family
Liked: Cleanliness
Rent og nært sentrum
Meget rent, praktisk og i nærheten av alt. For prisen var dette helt greit. Deilig svømmebasseng. Men mye bråk av gjester som festet under oss til neste morgen. Det var heller ikke aircondition på rommet, så ekstremt varmt så vi måtte sove ute på verandaen. Hun som jobber i baren var meget hjelpsom og snill.
Stayed 4 nights in Sep 2023
Response from Community Manager on 6 Oct 2023
Dear Elisabeth,After reading your review about your stay at Los Veleros, we are very thankful.Thank you for praising our helpful staff, cleanliness, location, and good value for money.It is a pleasure to check that you enjoyed your holidays with us.We are looking forward to welcoming you soon.Kind Regards,Apartamentos Los VelerosRiversun – Touristic

8/10 Good

Yasmina

Travelled with family
Liked: Cleanliness
Muy agradable y tranquilo. Buena limpieza
Stayed 3 nights in Aug 2023
Response from Community Manager on 21 Aug 2023
Estimada Yasmina,Estamos muy agradecidos después de leer su opinión sobre su estancia en el Los Veleros.Gracias por alabar nuestra buena limpieza, atmósfera agradable y tranquilas instalaciones.Es un placer comprobar que disfrutó su estancia con nosotros.Esperamos darle la bienvenida pronto.Saludos cordiales,Apartamentos Los VelerosRiversun - Touristic

2/10 Terrible

FERNANADO

Stayed 3 nights in Jul 2023
Response from Community Manager on 1 Aug 2023
Estimado Fernando, Le damos las gracias por el tiempo dedicado a publicar su opinión sobre nuestro establecimiento . Deducimos, por la puntuación que nos ha otorgado, que han debido de existir algunos aspectos de nuestro servicio que no han sido de su entera satisfacción. Estaríamos muy agradecidos de saber cuáles han sido estas áreas para mejorarlas.Saludos cordiales, Hotel RiosolRiversun-Touristic

8/10 Good

Vidina

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Community Manager on 4 May 2023
Estimada Vidina,Le damos las gracias por el tiempo dedicado a publicar su valoración sobre su estancia en Los Veleros.Siempre nos alegra saber que la experiencia que ofrecemos satisface las expectativas de nuestros huéspedes, esto nos motiva a seguir trabajando en la misma línea. Saludos cordiales,Apartamentos Los VelerosRiversun-Touristic

6/10 Okay

Magnus Emil Bach

Stayed 7 nights in Oct 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2021
Response from Community Manager on 15 Nov 2021
Dear Guest, We thank you for your rating and for the time dedicated to publishing it. We are always glad to know that the experience we provide meets our guests´ expectations, this is a strong motivation for our dedicated team. Kind Regards, Apartamentos Los Veleros Riversun-Touristic

10/10 Excellent

Rickard

Travelled with family
Liked: Cleanliness, room comfort
+++++
Clean, Good location, quiet. We like it!
Stayed 5 nights in Jan 2021

10/10 Excellent

Guácimara cathaysa

Stayed 3 nights in Aug 2020

10/10 Excellent

Amada

Travelled with family
Liked: Cleanliness, room comfort
Tranquilidad y cercanía
El apartamento es espacioso y completo, para familias está ideal, muy cómodo, la piscina está limpia, quizás por destacar algo negativo, le hacía falta algo de limpieza a la zona de hamacas, pero en general todo muy bien, el socorrista estaba continuamente desinfectado la zona, lo mejor, el trato tan amable y cercado, desde el minuto uno nos sentimos en casa, volveremos seguro
Stayed 2 nights in Jul 2020

10/10 Excellent

Ylenia, Las palmas

Travelled with partner
Liked: Cleanliness, amenities
Lo que más me gustó fue la tranquilidad que hay respecto al entorno y a los vecinos
Stayed 2 nights in Jun 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness
Stayed 3 nights in May 2020

8/10 Good

ANDRII

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Jun 2018
Response from Community Manager on 14 Jan 2019
Dear Andrii, We are very thankful after reading your review about your stay at the Los Veleros Apartments. It is a pleasure to check that you enjoyed your holidays with us. We will be more than happy to receive you again with a big smile. Looking forward to welcoming you soon. Kind Regards, Los Veleros Apartments Riversun – Touristic

6/10 Okay

Verified traveller

La atención muy buena,pero necesita una reforma la cocina,el resto está muy bien,aunque la piscina la veo demasiado cerrada
Stayed 7 nights in Aug 2017
Response from Community Manager on 23 Aug 2017
Agradecemos a nuestro huésped, autor de este comentario, el haber escogido los Apartamentos Los Veleros así como el tiempo empleado en compartir su experiencia con el resto de usuarios. Nos alegra leer que los clientes quedaron satisfechos con el nivel de servicio ofrecido por nuestro personal. Trabajamos con pasión para convertir la estancia de nuestros huéspedes en una experiencia memorable. Saludos Cordiales, Lorenzo Sentís Community Manager Riversun-Touristic

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Lidt kedeligt men ok ved kort ophold.
Ingen reception og nøgleudlevring, da der ingen booking var gået igennem , muligvis en fejl fra hotel.com. . Baren lukket . Vores lejlighed bestod af et soveværelse ganske lille men ok. Ingen aircon, eller ventilator. Tv kun med møntindkast. Udemærket udstyret køkken, men småt med plads ved spiseplads. Altan/terrasse (henholdsvis 1 sal/stuen) med frit INDSYN ..og ingen skygge mulighed, da parasol ikke var der. Ej heller markise eller anden afskærmning. Bil en fordel da det ligger et godt stykke oppe.