Exterior

Reviews of Heritage Inn

2.5 out of 5
Heritage Inn
1700 Fox Farm Road, Great Falls, MT

Reviews

8.0

Very good

Rating 10 - Excellent. 431 out of 1004 reviews" "
Rating 8 - Good. 277 out of 1004 reviews" "
Rating 6 - Okay. 142 out of 1004 reviews" "
Rating 4 - Poor. 79 out of 1004 reviews" "
Rating 2 - Terrible. 75 out of 1004 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Sandra

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Upon entering the room I noticed there were no pictures on the walls, just empty hooks. The air conditioner and phone were not working. I notified front desk and they sent someone to my room with a box fan. I was informed there was no maintenance personnel on duty. I asked to be moved to another room and was accommodated, however I woke up the next morning to find there was no hot water. It was many hours before the issue was resolved.
Stayed 2 nights in May 2024
Response from General Manager on 16 May 2024
Dear Sandra,Thank you for your feedback. We're glad that our front desk was able to enhance your comfort. However, we are disappointed about the initial state of the room and the lack of hot water. Please rest assured that we are taking your comments seriously and addressing these issues. Our team is committed to ensuring a better experience for your next visit. We hope to welcome you back and provide the excellent stay you deserve.The Heritage Inn"The Power of Independence"

8/10 Good

Jodi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Weve stayed there a few times now . The only thing that need improvement is the continental breakfast.
Stayed 2 nights in May 2024
Response from General Manager on 13 May 2024
Dear Jodi,We always appreciate hearing from our guests, and we're glad your overall stay was pleasant. Thank you for your feedback about breakfast. We'll keep your comments in mind, and we hope to see you again soon.The Heritage Inn"The Power of Independence"

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Jody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very easy to find, parking was ample, and entrance/exit doors all around the building. Staff was very friendly.
Stayed 1 night in May 2024
Response from General Manager on 13 May 2024
Dear Jody,It's always a pleasure hearing from our guests. We're glad our friendly staff and ample parking added to your experience. The next time you're in the area, please come see us again.The Heritage Inn"The Power of Independence"

10/10 Excellent

Laurie, Boise

Liked: Cleanliness, staff & service, amenities
The rates were resonable. It is an older hotel but it's clean, everything in my room worked. Staff was helpful And courteous. Continental Breakfast was good staff was Courteous along with the Cascino and it's staff and the food was great. Had no problem getting a shuttle ride to airpot. I have no complaints. Will stay again this year and hopefully In my same room.
Stayed 4 nights in May 2024
Response from General Manager on 13 May 2024
Dear Laurie,What a fantastic review! We are grateful you chose to stay with us at Heritage Inn, and we appreciate you complimenting our reasonable rates, clean facilities, delicious food, and friendly service. Thank you for being a valued guest, and we look forward to seeing you later this year.The Heritage Inn"The Power of Independence"

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in May 2024
Response from General Manager on 13 May 2024
Dear Stephen,We're glad to hear you're satisfied with your stay. It was a pleasure having you as our guest, and we look forward to your next visit!The Heritage Inn"The Power of Independence"

10/10 Excellent

John

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and affordable
Stayed 2 nights in Apr 2024
Response from General Manager on 13 May 2024
Dear John,Thank you for your perfect rating of Heritage Inn; we're thrilled you enjoyed your stay! Our goal is to provide spotless and comfortable accommodations at an affordable rate, so it's great to know these were the highlights of your visit. Should you return to the area, we'd be honored to host you again! The Heritage Inn"The Power of Independence"

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities
While the hotel could use an update it was clean and the staff friendly and helpful. Breakfast was one of the better complimentary continental breakfasts we have had. Hot foods were hot and cold food cold!
Stayed 1 night in May 2024
Response from General Manager on 13 May 2024
Dear Carol,Thank you for choosing Heritage Inn and for sharing your delightful five-star review. We know the importance of spotless accommodations and a delicious breakfast, so we are thrilled you were impressed with your stay. Your kind comments will be shared with the team, and we look forward to welcoming you back for another memorable visit.The Heritage Inn"The Power of Independence"

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pitty all hotels cannot be like this one!
Stayed 3 nights in Apr 2024
Response from General Manager on 10 May 2024
Dear Paul,We're delighted to hear that your experience set a high standard. Our team takes great pride in providing exceptional service and amenities, and we look forward to welcoming you back for another memorable stay!The Heritage Inn"The Power of Independence"

10/10 Excellent

Terri, Billings

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their spa and pool area was exceptional. It would be a great venue for a wedding reception. Rooms were comfortable. There was a restaurant, bar, and casino. Great food!
Stayed 2 nights in May 2024
Response from General Manager on 9 May 2024
Dear Terri,Thank you for your kind words! We're delighted to hear that you had a five-star stay. We hope to welcome you back for another memorable experience in the future.The Heritage Inn"The Power of Independence"

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Veronica, Los Lunas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got a nice room king size bed, spacious room and comfortable. Had a indoor pool and hot tub, breakfast bar was great. Casino with bar & grill is the best place to enjoy a relaxing time with great food. I'm happy to have booked a room in this hotel and I will look forward to another stay when i visit Great Falls again
Stayed 2 nights in May 2024
Response from General Manager on 9 May 2024
Dear Veronica,It is wonderful to know that you had an excellent experience with us! We are thrilled that you enjoyed so many aspects, from our comfortable accommodations to our superb amenities and delicious offerings. Thank you for your perfect rating, and we look forward to your return!The Heritage Inn"The Power of Independence"

8/10 Good

Jason

Travelled with family
Disliked: Property conditions & facilities
The pool area is beautiful but the facilities are horrible. The hot tube is not hot, small, dirty and jets dont work. Needs to be replaced. Pool is small for such a large hotel. Went down to have breakfast at 9:40 and breakfast posted on Expedia said serving till 10:30 closed. Even tried the second day at 9:30 and yet still closed already. I was told it was open till 10 yet closed when I got there. Talked with manager and got told well you weren't here early enough. Yet I was there before 10am. Other staff when checking in was great.
Stayed 2 nights in May 2024
Response from General Manager on 9 May 2024
Dear Jason,Thank you for your feedback. We're glad to hear you found the pool area beautiful, though we regret to hear about your experiences with the hot tub and breakfast timing. We are addressing these issues to ensure our amenities are functional and our service hours are communicated accurately. Your kind words about our team at check-in are also appreciated, and we are committed to improving based on your insights. We hope to exceed your expectations on your next visit.The Heritage Inn"The Power of Independence"

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It looked like a good place and was reasonably prices.
Stayed 1 night in May 2024
Response from General Manager on 6 May 2024
Dear Robert,Thank you for your review. We're happy to receive your compliments and hope to welcome you back soon! It was a pleasure to have you as our guest, and we hope you had a safe trip home. The Heritage Inn"The Power of Independence"

10/10 Excellent

Teresa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In door pool surrounded by trees clean warm
Stayed 2 nights in May 2024
Response from General Manager on 6 May 2024
Dear Teresa,Thank you for your kind words. We're glad you enjoyed the beautiful pool, and we look forward to seeing you again at Heritage Inn.The Heritage Inn"The Power of Independence"

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stairs were beautiful
Stayed 2 nights in Apr 2024
Response from General Manager on 6 May 2024
Dear Rebecca,Thank you for your review and for giving us a perfect rating! We appreciate your kind words about our lovely facility, and we hope you return soon.The Heritage Inn"The Power of Independence"

10/10 Excellent

Tanya

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here for years and never had a problem
Stayed 1 night in May 2024
Response from General Manager on 6 May 2024
Dear Tanya,Thank you for being a loyal guest of Heritage Inn and for your fantastic review. We are glad you enjoyed your time with us, and we look forward to many more visits!The Heritage Inn"The Power of Independence"

8/10 Good

Donald, Chestermere

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean hotel for the price
Stayed 1 night in Apr 2024
Response from General Manager on 6 May 2024
Dear Donald,Thank you for taking a moment to share your experience at Heritage Inn. We are proud to deliver great value to our guests, so we are delighted that you found your experience to be well-priced. Receiving recognition for the high standards of cleanliness we adhere to is always appreciated as well. It was a pleasure having you here, and we hope you will visit us again soon!The Heritage Inn"The Power of Independence"

8/10 Good

Lyman

Liked: Cleanliness, staff & service, property conditions & facilities
!
Stayed 1 night in May 2024
Response from General Manager on 6 May 2024
Dear Lyman,Thank you for rating your recent experience. We hope you enjoyed your stay. We would be delighted to welcome you back and exceed your expectations to earn us a five-star stay in the future.The Heritage Inn"The Power of Independence"

10/10 Excellent

Mikael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was awesome rooms are a little out dated but overall great place and pool is so cool the kids lived it
Stayed 1 night in Apr 2024
Response from General Manager on 3 May 2024
Dear Mikael,Thank you for your positive feedback! We're thrilled to hear that you had an awesome experience with us. We're glad you enjoyed our facilities, especially the pool, and the kids had a great time. Your satisfaction is important to us, and we also appreciate your insights regarding our rooms. It would be a pleasure to welcome you and your family back for another wonderful stay!The Heritage Inn"The Power of Independence"

10/10 Excellent

Irvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay, a little to spread out as far as getting to room to breakfast area. Other than that,great place. Enjoy.
Stayed 1 night in Apr 2024
Response from General Manager on 3 May 2024
Dear Irvin,We're so delighted to know that you had an amazing time with us overall! Your feedback will be kept in mind for the future, as our team is always looking to improve. Thank you, and we hope you'll join us again soon. The Heritage Inn"The Power of Independence"

10/10 Excellent

Katharina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, very organized.
Stayed 1 night in Apr 2024
Response from General Manager on 3 May 2024
Dear Katharina,Thank you for recognizing our commitment to cleanliness and organization. We take pride in providing a pristine environment for our guests. It would be a pleasure to welcome you back for another impeccably organized stay.The Heritage Inn"The Power of Independence"

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

John Glen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was good but starting to show its age.
Stayed 2 nights in Apr 2024
Response from General Manager on 1 May 2024
Dear John,We appreciate you taking a moment to write a review. We are glad to learn you enjoyed your stay. Thank you for choosing Heritage Inn and we look forward to welcoming you back.The Heritage Inn"The Power of Independence"

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very pleasant
Stayed 2 nights in Apr 2024
Response from General Manager on 1 May 2024
Dear Lisa,Thank you for taking the time to provide a review of Heritage Inn. It is wonderful to hear that our staff was friendly and accommodating during your stay. We look forward to hosting you again in the future.The Heritage Inn"The Power of Independence"

8/10 Good

Chelsey, Ewa Beach

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the swimming pool and the breakfast
Stayed 2 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Chelsey,We're so pleased to hear you were able to take full advantage of our engaging swimming pool and delicious breakfast offerings! Please feel free to reach out to us and let us know if there's anything we can do to deliver a five-star experience for your next visit.The Heritage Inn"The Power of Independence"

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Cody,Thanks for your feedback. We are glad that your room at Heritage Inn made such an impact on you and your experience. We hope to welcome you back for another great stay!The Heritage Inn"The Power of Independence"

6/10 Okay

Jennifer

Disliked: Amenities
Outdated, uncomfortable beds, shampoo and lotion was so old it was like water snd no smell
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Jennifer,Thank you for taking the time to share your thoughts regarding your recent visit. We're sorry to hear we were unable to meet all of your expectations and that the beds were not to your preference. Please accept our apologies if you found the shampoo and lotion had not been replenished; we will certainly address this with our housekeeping team to ensure it is rectified. Your feedback regarding any updates needed is gratefully received and allows us to continually monitor guest satisfaction and areas where we need to be doing better. We appreciate your comments and, given the opportunity, we would like to provide the stay you were hoping for.The Heritage Inn"The Power of Independence"

4/10 Poor

Cullen

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

William

Disliked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Lori

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint we have is that the hot tub could use a cleaning.
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Lori,Thank you for sharing your experience with us. We appreciate your feedback and are delighted that you enjoyed your stay. However, we're disappointed to learn about the hot tub issue, and our team will address it promptly. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable visit.The Heritage Inn"The Power of Independence"

10/10 Excellent

craig

Stayed 1 night in Apr 2024

4/10 Poor

Kelsie

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The beds were absolutely horrible. And the pillows were not the best either for the price. The bar was so nice and the staff was friendly!
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Kelsie,Thank you for your feedback. It is delightful to hear you enjoyed our bar and our five-star service. We are disappointed to hear that our accommodations did not meet all of your expectations, but we will use your feedback to continually improve upon our guest accommodations. We wish you happy and safe travels.The Heritage Inn"The Power of Independence"

10/10 Excellent

Alex

Stayed 1 night in Apr 2024

8/10 Good

Ralph

Stayed 1 night in Apr 2024

6/10 Okay

Meagan

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Shelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very pleased with our stay would definitely recommend it
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Shelly,Thank you! Nothing makes us happier than knowing you enjoyed your stay at Heritage Inn so much that you'd recommend us to others. We look forward to welcoming you back for another great five-star experience.The Heritage Inn"The Power of Independence"

10/10 Excellent

carol

Liked: Cleanliness, property conditions & facilities
Always a great stay
Stayed 2 nights in Feb 2024
Response from General Manager on 26 Apr 2024
Dear Carol,Thank you! It's always a pleasure to welcome you back to Heritage Inn, and we are delighted you continue to enjoy your time with us. We look forward to having you as our guest for many more years to come.The Heritage Inn"The Power of Independence"

8/10 Good

Vicki

Stayed 1 night in Apr 2024

10/10 Excellent

RANDY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to park and stay
Stayed 2 nights in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Randy,Thank you for choosing Heritage Inn and for sharing your five-star review. We are delighted to have you as our guest and look forward to welcoming you back for another great visit.The Heritage Inn"The Power of Independence"

10/10 Excellent

Kelsey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that there was a restaurant and that it was clean and that it was by a park
Stayed 2 nights in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Kelsey,Thank you for taking the time to share your feedback! We're delighted you appreciated our on-site restaurant and cleanliness. It would be wonderful to welcome you back for another convenient stay!The Heritage Inn"The Power of Independence"

10/10 Excellent

Joan, Helena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful room in quiet area.
Stayed 2 nights in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Joan,We at Heritage Inn thank you for your review. We are thrilled to hear you enjoyed your stay in our comfortable rooms. Hopefully, you will enjoy your next stay with us even more.The Heritage Inn"The Power of Independence"

2/10 Terrible

Janice

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Yesenia

Stayed 1 night in Apr 2024

8/10 Good

Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, amenities were great, room was clean and spacious but our room had zero sound privacy. We could hear everyone and anything said outside of our room, as if they were in our room.
Stayed 3 nights in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Marie,Thank you for choosing to stay with us. We are thrilled that you had a great experience with our team and enjoyed our fantastic amenities and spacious room. However, we are sorry to learn that there was an issue with sounds from neighboring rooms, and we will look for ways to ensure greater comfort for our guests. Despite the inconvenience, we hope to have the opportunity to welcome you back again for a more peaceful stay.The Heritage Inn"The Power of Independence"

10/10 Excellent

cory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities
I loved it
Stayed 2 nights in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Miranda,Thank you for your review and for giving us a perfect rating! We are delighted you thoroughly enjoyed your recent stay, and we hope you return soon.The Heritage Inn"The Power of Independence"

6/10 Okay

Natasha

Travelled with family
Liked: Amenities
Our bed was slanted . And breakfast was typical of a free breakfast . Stains on carpets
Stayed 2 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Natasha,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any issues with the beds and carpets, and we'll keep your comments in mind. Should you be in the area again, please consider coming back to see us.The Heritage Inn"The Power of Independence"

10/10 Excellent

Sky

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spe t the night.it was ice and quite.and the room was very clean.I would stay there again. Sky
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Sky,We know how important spotless, peaceful accommodations are after a busy day, so we are delighted you were impressed with your stay. Thank you for choosing Heritage Inn and for sharing your kind review. We look forward to welcoming you back again soon.The Heritage Inn"The Power of Independence"