Dear Miss K,Thank you for taking the time to share your wonderful experience at our hotel. We are thrilled to hear that you enjoyed your stay with us and appreciated our spacious rooms, comprehensive breakfast buffet, and our convenient location.Our team strives to provide the best service possible, and it's heartening to know that their efforts were well received. We're also glad to hear that you enjoyed our pool and beach facilities, as well as the excursions we offer.Your feedback is invaluable to us and we are delighted that you had a relaxing stay. We look forward to welcoming you back in the future for another memorable stay.Best Regards,Team of Eurovillage Achilleas Hotel

Dear Federico,Thank you for taking the time to share your feedback on your recent stay with us. It's through such comments that we are able to maintain and indeed, where necessary, improve our service standards.We would like to sincerely apologize for the misunderstanding that occurred in relation to the check-in time and the room cleaning service. We assure you that our hotel adheres strictly to the check-in time of 15:00 and check-out time of 11:00, as per new guidelines against Covid-19. Also, the policy of room cleaning every second day is indeed correct. However, we understand that these policies might not have been clear on the Hotels.com website, and for that, we apologize.Regarding the water service, we appreciate your comment, and we'll strive to provide better clarity on our amenities in the future. We understand that this might have caused some inconvenience to you.As for the local tax, it appears there may have been an error in the rate mentioned on Hotels.com. Our hotel charges a city tax of 3 per day per room, and we regret any confusion this may have caused. We will certainly liaise with Hotels.com to ensure they update the correct information on their website.While we are pleased that you found our junior suite nice, and the Wi-Fi service efficient, we are sorry to learn that you felt the breakfast experience was not up to the standards you expected. We always strive to provide our guests with an enjoyable dining experience, and we will certainly look into ways to better manage this in the future.We want to assure you that we take your comments seriously, and they will be addressed with our team to improve our overall service. Your feedback is invaluable in helping us achieve our commitment to providing excellent customer service.Once again, we appreciate your feedback, and we hope that this experience will not deter you from staying with us again in the future. We strive to offer our guests an outstanding stay, and we would love to have the opportunity to make your next stay with us a better one.Best regards,Team of Eurovillage Achilleas Hotel

Sehr geehrte Frau Jessica,vielen Dank für Ihre positive Bewertung und dafür, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen. Wir freuen uns sehr, dass Sie insgesamt zufrieden mit Ihrem Aufenthalt bei uns waren und das Preis-Leistungs-Verhältnis als angemessen empfunden haben.Es ist wunderbar zu hören, dass Sie die Gelegenheit hatten, ein Zimmer mit Meerblick zu genießen, obwohl Sie dies nicht gebucht hatten. Wir sind stets bemüht, unseren Gästen kleine Überraschungen zu bereiten, die den Aufenthalt noch angenehmer machen.Ihr Feedback zu den Bereichen, in denen unser Hotel in die Jahre gekommen ist, nehmen wir sehr ernst. Wir sind kontinuierlich dabei, unsere Einrichtungen zu aktualisieren, und Ihre Anmerkungen sind für uns eine wertvolle Orientierungshilfe.Wir hoffen, Sie bald wieder in unserem Hause begrüßen zu dürfen und wünschen Ihnen bis dahin alles Gute.Mit herzlichen Grüßen,Team of Eurovillage Achilleas Hotel

Dear Claudia,Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you had a nice holiday and found our staff to be very friendly.We take all feedback seriously, and we are particularly concerned to read about your experience with our food offerings. We strive to provide a variety of high-quality options for our guests, and it appears we fell short in this area during your stay. Your recommendation for focusing on quality over quantity is well-taken, and we will certainly consider this as we review and update our menu.We are glad to know that the rest of your stay was enjoyable, and we hope this isolated issue will not deter you from staying with us again in the future.Thank you once again for your valuable feedback. We look forward to the opportunity to welcome you back and exceed your expectations on your next visit.Warm regards,Team of Eurovillage Achilleas Hotel

Lieber Raphael,Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Wir freuen uns über Ihre Kommentare, da sie uns helfen, unseren Service und das Gästeerlebnis zu verbessern.Wir freuen uns zu hören, dass Ihnen die Atmosphäre unseres Hotels gefallen hat. Es tut uns jedoch leid, von den Problemen zu hören, die Sie in Zimmer 905 erlebt haben, insbesondere mit dem Ambiente und der Klimaanlage. Wir nehmen solche Angelegenheiten sehr ernst und haben Ihre Anmerkungen bereits an unser Wartungsteam weitergeleitet, um sicherzustellen, dass die Klimaanlage einwandfrei funktioniert.Wir verstehen, dass die Festigkeit des Bettes nicht nach Ihrem Geschmack war. Wir bemühen uns, allen unseren Gästen einen angenehmen Aufenthalt zu bieten und Ihr Feedback wird uns helfen, mögliche Verbesserungen in diesem Bereich zu erwägen.In Bezug auf Ihr kulinarisches Erlebnis, wir entschuldigen uns, wenn es nicht Ihren Erwartungen entsprach. Unser Ziel ist es, unseren Gästen ein abwechslungsreiches und genussvolles kulinarisches Erlebnis zu bieten. Ihr Feedback zum Essen und zu den Themenabenden in unserem Restaurant ist wertvoll und wird bei der kontinuierlichen Verbesserung unseres Angebots berücksichtigt.Ihr Vorschlag, die Kerzen während des GALA-Abends anzuzünden, wird angenommen. Wir schätzen immer unsere geschätzten Gäste korrigierende Bemerkungen.Nochmals vielen Dank für Ihr Feedback. Wir hoffen, dass wir die Möglichkeit haben, Sie in Zukunft wieder begrüßen zu dürfen und Ihnen eine zufriedenstellende Erfahrung zu bieten.Mit freundlichen Grüßen,Team of Eurovillage Achilleas Hotel

Dear Marla,Thank you for taking the time to share your experience with us on Expedia. We are grateful for your feedback as it helps us to improve our services. We're thrilled to hear that you enjoyed the breathtaking view from your room and the convenience of our beach proximity.However, we sincerely apologize for the disappointment you experienced with our breakfast selection. We aim to offer a variety of food options that cater to our diverse guest's tastes and it appears we have missed the mark during your visit. Your comments regarding the quality and selection of our breakfast items, particularly the eggs and bread, have been noted and forwarded to our culinary team for review and improvement.We appreciate your valuable input and hope to have the opportunity to serve you better in the future. Please don't hesitate to reach out to our team directly should you have any additional feedback or requests for your next stay. We look forward to welcoming you back to our hotel.Best Regards,Team of Eurovillage Achilleas Hotel