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Reviews of Sun Palace Hotel - All inclusive

4 out of 5
Sun Palace Hotel - All inclusive
Main Street, Rhodes, Rhodes Island

Reviews

7.6

Good

Rating 10 - Excellent. 17 out of 50 reviews" "
Rating 8 - Good. 16 out of 50 reviews" "
Rating 6 - Okay. 8 out of 50 reviews" "
Rating 4 - Poor. 4 out of 50 reviews" "
Rating 2 - Terrible. 5 out of 50 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Idan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and waterpark
I would split my review in to 2: Hotel and family room. Hotel - The staf, the service, the water park, the entertainment, the location and the outside area are all great and exceed my expectations. Family room (504) - The room was designed strange, the kids in a hall near the exit door with no sperated door to the rest of the room, the bathroom and toilet in the middle of the room with gray glass doors which not give real privacy and in the last part the parents hall. The metrics was not comfortable, the cleaning staff didn't come every day and the location of the room was behind the kitchen so deep frying smell was always in the air. To summerize: In total my family enjoyed the vacation and the hotel it could have been even better if the room was different.
Stayed 5 nights in Oct 2023

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities
sun palace staff from the front desk to the dining staff and the housekeeping staff were all great! staff worked very hard to provide guests a good experience. The property itself needs an upgrade and several repairs need to be made. The cost of the resort and the all-inclusive status make it work for all income levels and guests traveling with children. we enjoyed our holiday very much and utilized the bus stop right across the street from the resort to go into Rhodes town and to go to Lindo's. my husband and I celebrated our 25th wedding anniversary during our stay as well as both of our birthday's. We enjoyed the island very much. The front desk staff had a bottle of wine and fruit in our room for our 25th wedding anniversary which was a very nice touch.
Stayed 6 nights in Sep 2023

10/10 Excellent

Caoimhe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

6/10 Okay

Darren

Mixed thoughts on this Hotel - Some great aspects , some awful ! The Good The waterslides and waterslide restaurant Great variety of slides that kept all of us happy Although the food was quite similar day to day in the waterslide restaurant, it was nice salads and chicken/skewers plus there is a beer tap to help yourself The kids used to go off and look after themselves The main pool is also good although the sun loungers are in varying states of brokenness ! The animation team are excellent, entertainment was great and the fact the kids wanted to go each night plus werent on their devices said alot ! The bad ! The main restaurant for dinner and lunch is awful , you arent allowed to sit outside so it becomes so noisy that you cant hear across the table, there is a constant clatter of plates and cutlery from the staff cleaning away The food isnt bad but very bland in terms of flavor You can sit outside for breakfast which is great. After the first day we ate dinner out and lunch at the waterslide restaurant or went out The ala carte greek restaurant is so bad ! limited menu, fish dish that a cat would refuse, no choice for the kids to try greek food, just pizza, nuggets and chips The AI spirits are awful as well - The wine is tolerable ! The rooms are not cleaned properly, all they do is a bit of a mop and change towels/sheets - I had to ask 4 times before the shower gel / soap was refilled in the room The mattress is very old and you can feel the springs !
Stayed 9 nights in Aug 2023

4/10 Poor

Dmitry

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Might be better
Overall satisfaction is medium, the room that we received was very small for 4 persons, the food wasn’t variable . For kids everything was ok. The variety of alcohol is very poor and from local production . The pools are very good as well water park.
Stayed 5 nights in Aug 2023

6/10 Okay

Nina

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Very kind and helpful staff. Quite an old room, full of ants and insects everywhere. The cleanliness is not at a high level at all. The water park was excellent. Regarding the dining room, we didn't eat there but there was a large selection
Stayed 4 nights in Jul 2023

2/10 Terrible

liat

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 6 nights in Jul 2023

4/10 Poor

Piotr

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It is more like 3 star hotel. Quite poor and low quality. Rooms are dated and small. The food is not really good. Thin doors so you can hear everything from the hall even talking. The only nice part is the water park. If you don’t care about everything else it may be good for you. Not good for couples but mainly for families with small kids. It was quite cheap so it is good value. Dont expect too much quality.
Stayed 2 nights in Apr 2023

10/10 Excellent

IDO

Stayed 7 nights in Aug 2022

2/10 Terrible

evyatar

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
You can hear everyone in the room next to you , in the corridor familes are shouting, always dirty, rooms are old and amenities are old. Only good is the staff, they are super nice
Stayed 7 nights in Jul 2022

10/10 Excellent

Geraldine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a fabulous holiday at Sun Palace. This being due to the great staff, wonderful selection of fresh food and excellent facilities. A special thank to Head barmen Costas who
Stayed 10 nights in Jul 2022

8/10 Good

ANGELA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family of 5 (kids are tweens) enjoyed the amenities of the property. The water park, the pools & the activities offered many things to keep us all busy and happy. The buffet was good with typical buffet food. Lots of European tourists, we were the only Americans and I was surprised how few Greeks were there. The staff was very friendly and helpful. We took a bus to Lindos and it was a beautiful beach and a wonderful experience- I definitely recommend going there. Overall the resort felt like we were more at a resort in Mexico than Greece- which isn’t a bad thing just not a very Greek experience for guests that are Greek/American.
Stayed 5 nights in Jul 2022

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 6 nights in Aug 2021

10/10 Excellent

Elkie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 2 nights in Jul 2021

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Week of Normality
This was the eleventh time I have been to Sun Palace Hotel. Of course there are changes but nothing detracted from our enjoyment. The receptionist informed us that the staff wear masks so we don’t have to so we felt safe but not restricted. Another amazing stay and we can’t wait to return next year.
Stayed 6 nights in Oct 2020

8/10 Good

Jason

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4/5
Great hotel, with a great water park and ideal location. Breakfast & Lunch was good but evening means we’re hit & miss. Also queuing was a bit of a nightmare but this was primarily down to COVID-19 restrictions. The only down side was the all inclusive drinks. The beer and spirits weren’t up to standard so must people would pop to the local shop and buy their own. Apart from that, all of the staff we’re excellent and I would definitely visit again.
Stayed 7 nights in Aug 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Waterpark great. Evening entertainment aimed at younger kids.
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2019
Response from Georgios on 27 Aug 2019
Dear guest, Thank you for your good review, we hope to have the opportunity to welcome you again. Best regards

6/10 Okay

Christy , palestine

Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice hotel a few min walking from the center
The most disappointing thing that we had to pay to the water park there . The food is ok ! U will alwayz find what to eat The animation team is great I can give this hotel 3 out of 5

2/10 Terrible

OLGA, Rehovot

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
most bad stay i ever had
This is was very bad hotel. Food - very poor repetative same brackfast during all the week with very lomited choises.. Lunch- very very poor and not really not teasty. Dinner - discustind and very limited assortiment. Drinks - local drinks -550 water ... very bad. Water park - we required to pay 60 euro per day on top of what was already payed. We are family wuth w kids (4 and 7). Its most then ubexpexted and very bad feeling when you know that you are coming to all inclusive hotel with very clear note that you already pay for all.. and you find out that entertaiment for your kids (the main reason why you came to this Hotel) not including!!!! And hotel manager was very agressive and didnt suggest any discount or any comromiss... very very very .... disupointing. Really. Not suggest to the families to come for holiday to this very bad hotel!!!!!!

8/10 Good

Riina

Travelled with family
Liked: Staff & service, room comfort
Perheloma
Kivat altaat, vaikka vesi oli kylmää näin lokakuulla. Huone ihan kiva ja perussiisti. Joka päivä löytyi jotain hyvää syötävää ravintoloista. Isoin miinus ruoissa oli se, että usein ne eivät olleet kuumia. Hinta-laatusuhde kohtaa. Edullista perhelomailua.
Stayed 6 nights in Oct 2023

10/10 Excellent

Jussi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Kiva paikka, mutta hieman epäsiistiä paikoin.
Sängyt korjausta vailla, roskia joita kukaan ei kerännyt miljööstä/puutarhasta oli koko viikkoon ja huoneet siivottiin huonosti. Muuten miellyttävä paikka ja hyvät ruoat.
Stayed 7 nights in Oct 2023

8/10 Good

Jouko

Stayed 7 nights in Oct 2023

6/10 Okay

Sasa

Stayed 7 nights in Oct 2023

10/10 Excellent

Anne

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel and waterpark staying with kids.Food is good and animation team was excellent!
Stayed 6 nights in Sep 2023

8/10 Good

Sini

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Onnistunut valinta perheen lomapaikaksi (lapset 9-15v). Siisti parvekkeellinen perhehuone jääkaapilla. Hyvät allasalueet ja ilmainen vesipuisto, josta sai allaspyyhkeet. Koko ajan ruokaa ja juomaa tarjolla. Useampi erilainen ravintola. Erikoisruokavaliot huomioitu hyvin. Allergeenit merkitty, gluteenitonta leipää, kakkua, muroja, Margarita-pitsaa, nuudeleita ja hampurilaisia sai pyytämällä. Oluet ja viinit sai itse ottaa hanasta. Baarista cocktaileja (myös lapsille) Mukavaa ohjelmaa. Hotellilla myös oma kauppa. Ilmainen pysäköinti. Ranta lähellä. Lämmintä. Ihan loistava loma! Huonesiivous ois voinu olla hiukan parempikin.
Stayed 7 nights in Sep 2023

4/10 Poor

Marttila

Stayed 7 nights in Jul 2023

10/10 Excellent

Nicole

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Sehr tolles Hotel mit all inclusive Leistung, bietet echt sehr viele Speisen an ob typisch griechisch oder auch international dazu bekommt man auch zwei Gutscheine für einen griechischen Abend und einen mexikanischen Abend, sehr toll nur für und ist das einfach viel zu viel Essen gewesen, sehr zentral shoppen und auch der Strand ist super schnell zu Fuß erreichbar. Das Personal ist sehr nett und bemüht einen tollen Urlaub zu gewährleisten. Das einzige Problem sind die anderen Urlauber die denken sie hauen alles auf Teller rauf beißen einmal ab und schmeißen es weg das war für uns sehr traurig, aber in großen und ganzen ein tolles Hotel
Stayed 7 nights in May 2023

4/10 Poor

Miia

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Emme voi suositella
Olimme muutaman yön ja onneksi jatkoimme matkaa muualle. Erittäin epäsiistiä, ruoka välttävää, huoneet kulahtaneet, likaista. Sänky todella huono. Ihan max 3 tähden hotelli. Lapsille vesipuisto oli mukava. Muuta hyvää en tästä hotellista löydä.
Stayed 4 nights in May 2023

10/10 Excellent

Mikko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perheloma Sun Palacessa
Sopiva paikka lomalle kolmen lapsen kanssa syyslomalla. All inclusive tarjoilu hyvä. Vesipuisto mukava ja myös normi allasalue oli hyvä. Järjestettyä ohjelmaa oli mukava seurata iltaisin ja viihdyttäjät järjestivät päivittäin aktiviteetteja. Hotellihuoneet eivät mitään luksustasoa, mutta hyvä hinta-laatusuhde ja ajoivat asiansa. Kannattaa vuokrata auto ennakkoon koko loman ajaksi niin ei ole jumissa hotellilla.
Stayed 8 nights in Oct 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2022

8/10 Good

Jaakko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sijainti toimi hyvin. Rannalle parin minuutin kävely ja keskustaan vähän enemmän. Kaikki palvelut toimivat ja lokakuun alussa väkeä oli sopivasti. Retket ja ostokset hoitui kustannustekokkaasti naapurissa olevasta Sofiaksesta
Stayed 7 nights in Sep 2022

6/10 Okay

Tanja

Travelled with family, Travelled with family and small children
Liked: Amenities
Buffet under middel (flere blev også syge pga hygiejne) Badeland trænger til renovering, bunden i flere bassiner er glatte og vi var vidne til 5(!) der faldt og kom til skade de første to dage. Men beliggenhed og personale er søde og vi havde en god familie ferie på trods af maveonde, og med forsigtighed i badelandet.
Stayed 7 nights in Sep 2022

8/10 Good

Suvi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hyvä hotelli. Huone siivottiin päivittäin. Lapset viihtyivät vesipuistossa. Iltaohjelma olisi voinut olla monipuolisempaa. Kertakäyttö mukit voisi päivittää uudelleen käytettäviin kovamuovi mukeihin.
Stayed 7 nights in Sep 2022

8/10 Good

Priscilla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Hintaan sisältyvä vesipuisto todella hyvä, samoin muut allasalueet. Huoneessa sängyt todella kovat ja nitisevät. All inclusive oli kattava, vaikkakin vaihtelevuutta olisi voinut olla enemmänkin ja lisäksi saimme vatsataudin (tod näk ruoasta).
Stayed 9 nights in Jun 2022

8/10 Good

Tuomo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perus hyvä mesta
+ Hinta / laatusuhde, ruoka oli hyvää, vesipuisto lapsille. - Huono äänieristys, liian meluisaa, musiikia soitettiin aivan liian kovalla volyymillä
Stayed 7 nights in Oct 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dejligt ophold
Stayed 7 nights in Aug 2020

10/10 Excellent

Line Rask

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk hotel
Skønt hotel, dejligt personale, gode faciliteter. Og fantastisk underholdning. Dette var vores 2 år på hotellet og vi kommer med garanti igen!
Stayed 7 nights in Jul 2019
Response from Georgios on 4 Aug 2019
Dear Mrs Rask Thank you for your positive review, I am delighted that you enjoyed your stay with us. We are looking forward to welcoming you once again !!! Sincerely yours, Georgios Gamvroudis As. General Manager

8/10 Good

ilona

Liked: Cleanliness, property conditions & facilities, room comfort
😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊👋😊👋👋👋👋👋👋👋👋👋👋👋👋👋👋👋👋👋👋👋😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊
Stayed 14 nights in Jul 2017

10/10 Excellent

marie louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
een fantastische vakantie in sun palace
het was een fantastische vakantie ,ze hebben weer in de watte gelegd , en nu er grote veranderingen zijn gedaan deze winter is het nog heel veel verbeterd ,blij weer terug in sun palace te zijn geweest , zeker nog is terug in oktober
Stayed 9 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tutto perfetto
Descrivere in poche parole tutte le piccole cose che mi sono piaciute di questo hotel è impossibile, ma farò del mio meglio. È una struttura molto grande e non lussuosa, prevalentemente frequentata da Inglesi e Scozzesi...ma perfetta per le famiglie. I divertimenti non mancano sia per il parco acquatico sia per l'animazione che è favolosa...Le piscine sono molto grandi e attrezzate, e il mare è vicinissimo...per la parte della ristorazione non posso dire che si mangia come in italia, ma si mangia discretamente bene. Il menù è molto vario e praticamente mangi no stop dalle 7.00 alle 23.00. La cosa che mi ha stupita è che ci sono macchinette per le bibite e per il caffè, cappuccino, cioccolate ecc...in tutte le aree comuni...Le camere sono pulite, spaziose e divise in zona adulti e zona bambini. Nel complesso è un villaggio curato dove si è pesato a tutto il necessario perchè le famiglie si trovino a suo agio con tutti i confort immaginabili...non vedo l' ora di tornarci.

6/10 Okay

Mihaela

Disliked: Staff & service, property conditions & facilities, room comfort
Es geht so
Der Aufenthalt im Sun Palace war nicht wirklich überragend. Das Essen im Hotel war ungeniessbar. Das erste Zimmer das wir bekommen haben entsprach gar nicht dem was wir eigentlich reserviert hatten, am zweiten Tag konnten wir dann in ein anderes Zimmer welches dann etwas angenehmer war. Das Wireless im Hotel war absolut unbrauchbar vollkommen überlastet, man konnte nicht mal seine Mails kurz checken. Das Hotel ist überfüllt von Engländern! Also wir werden definitiv nicht mehr in dieses Hotel gehen. Alles insgesamt war nicht wirklich ein sehr gutes Hotel.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
très décus
Qui sommes nous : un couple de 48 ans avec 2 ados de 14 et 17 ans. Si vous aimez : • Les mauvaises surprises : Le SUN PLASH, Attention si vous ne passez pas par un tour opérateur, vous devrez vous acquitter de 40€ par personne par semaine pour en profiter. Exagéré non ?! Et là vous pourrez avoir des serviettes pour la piscine de l hôtel, sinon, il faudra en acheter. • L’ambiance camping à l’hôtel, • Etre entouré d’étrangers bruyants et pas du tout respectueux : du bruit dans les couloirs de 22h à 2h du matin, des enfants qui jouent au ballon à minuit dans le couloir • Les soirées bingo, et oui … • Une insonorisation dans les chambres très mauvaise, ou alors prenez des boules quiez. Pas très glamour ni confortable mais bon • Ne pas avoir d’animation la journée, alors qu’elles sont prévues, • Le ping pong, attention une seule table toute cabossée où à partir de 18h on enlève le filet et les raquettes. Oup’s, trop tard • Un cours de tennis sans filet • Les glaces (vraiment pas bonnes) et les cocktails rallongés donc sans goût. • Le buffet moyen surtout le midi • Un hôtel assez viellot. Nos ados : 14 et 17 ans se sont pas mal ennuyés. Pas d animations, pas d autres ados, pas de français

8/10 Good

Bruno, Nerike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Faliraki 2015
Vi hade en härlig vecka från 30 sept till 7 okt. Hotellet är bra, Maten bra och varierad, de dagar vi åt där. Den helt ok Vattenparken som är på hotellområdet, fick man betala separat per dag och Person för. Vi tyckte en dag där räckte för oss, så det blev inte någon stor kostnad. Eloge till städpersonalen som alltid lämnade rummet fläckfritt. Hotellet ligger i utkanten av Faliraki, men det är bara ca 15 min promenad till Centrum, och det finns massor med små butiker och matställen efter vägen.

2/10 Terrible

Juan Tomas, Sweden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt like home with the warm staff at the hotel
The only reason to have chosen this hotel among others was the aquapark that was announced. Unfortunately this was not included and had to pay extra for enjoying it. The staff at the hotel was really the best of my staying. The Internet connection was only good at the reception. The food was really good.